Windows 10 pro
My Question or Issue
I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username "Umbrasi" and it always showed my proper username on website, desktop and mobile apps.
Today I noticed on desktop app that my profile picture is gone and I have bunch of numbers and letters as my username instead. When I opened my account settings in the browser it no longer showed my own username and displayed said numbers and letters for some reason.
Web PLAYER inside the browser still shows my avatar and proper username but account page In browser and desktop apps don't.. whats the matter wit this? Please revert all these changes and give me back my username that i signed up with.
Once again, don't mention facebook: I never used it with spotify
Solved! Go to Solution.
Thanks for getting back to us @Umbrasi! We'll gladly explain some more.
Sometimes a temporary error causes the automatically generated username to show up in your app. We'd recommend logging out > restarting your phone > logging back it to sync things back up.
If your display name doesn't appear after a couple of days, we'd recommend clearing your cache with the steps here.
Keep us posted on how it goes and let us know if you have any further questions.