Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2024-12-10 12:26:34 AM
Meghanleegill
Casual Listener
7884 Views
1 replies
9 likes
Security

7884 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Dessi
Moderator
474953 Views
978 replies
111 likes
Account

474953 Views
978 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1207874 Views
119 replies
117 likes
Account

1207874 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
3 weeks ago
Joan
Moderator
119072 Views
72 replies
12 likes
Account
Login
Premium

119072 Views
72 replies
12 likes

Can't recover my password

Hello ! I have a problem with my account. I see there is an unknown computer using my account so I disconnect from spotify (I usually never disconnect ). Before disconnecting, I know that I don't remember my password so I check my email address conne...

zamehan1
Newbie
Hello ! I have a problem with my account. I see there is an unknown computer using my account so I disconnect from spotify (I usually never disconnect ). Before discon...
2016-04-16 12:44:25 PM
2016-04-17 2:04:27 AM
Josyvaladares
Music Fan
212 Views
2 replies
0 likes
Account
Login
Security

212 Views
2 replies
0 likes

Family plan

I have been paying for family plan. My son can not get linked how do I get him on the plan so he can use it

Ljcloud
Newbie
I have been paying for family plan. My son can not get linked how do I get him on the plan so he can use it
2016-04-16 12:41:51 AM
2016-04-17 1:31:55 AM
Maxim
Spotify Star
140 Views
1 replies
0 likes
Premium

140 Views
1 replies
0 likes

Connect to account with bouyguestelecom

Hi , first I'm french , so i use a french option with my phone ( premium soptify with bouygues ) , i've activated my option for have premium acount, i got a message which tell me it's done. And now , i don't know how to log on spotify with my premium...

demondu36
Regular
Hi , first I'm french , so i use a french option with my phone ( premium soptify with bouygues ) , i've activated my option for have premium acount, i got a message which tell me it's done. And now ,...
2016-04-16 5:15:25 PM
2016-04-16 11:36:09 PM
KatesHere
Community Legend
628 Views
13 replies
0 likes
Account
Login
Premium

628 Views
13 replies
0 likes

Log in issues; not UN/PW related

I've got Spotify Free on my Playstation 4 and just downloaded the program to my laptop. I had to sign in to the website in order to download the program in the first place. I am currently listening on my PS4, but trying to sign in on my laptop and am...

ewise
Casual Listener
I've got Spotify Free on my Playstation 4 and just downloaded the program to my laptop. I had to sign in to the website in order to download the program in the first place. I am currently listening o...
2016-04-16 7:05:06 AM
2016-04-16 10:05:10 PM
osornios
Spotify Star
189 Views
2 replies
0 likes
Free
Login

189 Views
2 replies
0 likes

Spotify family > Spotify regular premium

Sujet déjà evoqué des dizaines de fois, mais aucune reponse claire...Impossible après avoir annulé mon abonnement spotify family de souscrire a spotify premium normal.Il m'est toujours proposé dès lors que je me connecte avec mon identifiant, de sous...

jarvis-87
Casual Listener
Sujet déjà evoqué des dizaines de fois, mais aucune reponse claire... Impossible après avoir annulé mon abonnement spotify family de souscrire a spotify premium normal. Il m'est toujours proposé dè...
2016-04-13 1:01:35 PM
2016-04-16 10:01:10 PM
KatesHere
Community Legend
213 Views
1 replies
0 likes
Account
Premium
Subscription

213 Views
1 replies
0 likes

Please Help - Can't log in - Email problems

Dear Customer-Service, A few moths ago I created a premium account with username "alex97_dk". Now I can't log in because I don't remeber the password. The problem is, that I havn't got acess to my email account. That means I can't restore or change m...

bobomusic97
Newbie
Dear Customer-Service, A few moths ago I created a premium account with username "alex97_dk". Now I can't log in because I don't remeber the password. The problem is, that I havn't ...
2016-04-16 7:28:04 PM
2016-04-16 9:02:08 PM
osornios
Spotify Star
413 Views
1 replies
0 likes
Account
Login
Premium

413 Views
1 replies
0 likes

Premium with Paypal not working

Why cant I choose Paypal as payment when trying to activae my Premium with student discount?

TarikRA
Casual Listener
Why cant I choose Paypal as payment when trying to activae my Premium with student discount?
2016-04-16 5:04:53 PM
2016-04-16 8:58:48 PM
Maxim
Spotify Star
611 Views
3 replies
0 likes
Premium

611 Views
3 replies
0 likes

Difference between monthly and yearly premium subscription

Hi, What is the difference between the monthly and the yearly premium subscription?Is there a difference? The price is equal for both options. Are there (dis)advantages bound to one of the two? Thanks!

Droes
Casual Listener
Hi, What is the difference between the monthly and the yearly premium subscription? Is there a difference? The price is equal for both options. Are there (dis)advantages bound to o...
2016-04-16 2:36:18 PM
2016-04-16 5:04:52 PM
Maxim
Spotify Star
553 Views
1 replies
0 likes
Account
Premium
Subscription

553 Views
1 replies
0 likes

Confusion

I was attempting to sign up for the student discount but read that I had to be an active student and i had just ended my semester and took a break. I never finished filling out the information that was needed to check my school status but I was still...

n6a6m6
Casual Listener
I was attempting to sign up for the student discount but read that I had to be an active student and i had just ended my semester and took a break. I never finished filling out the information that w...
2016-04-16 3:04:36 PM
2016-04-16 3:34:17 PM
MaryS
Roadie
150 Views
3 replies
0 likes
Account
Other
Subscription

150 Views
3 replies
0 likes

Someone on my Spotify? Keep getting logged out of offline devices.

This started 2 days ago, I kept getting logged out of my offline devices even after resetting my password and disconnecting all my devices and reconnecting them. I saw someone make playlists I never made on my Spotify, so I assume someone has been us...

churian
Newbie
This started 2 days ago, I kept getting logged out of my offline devices even after resetting my password and disconnecting all my devices and reconnecting them. I saw someone make pla...
2016-04-16 2:45:52 PM
2016-04-16 3:22:13 PM
MaryS
Roadie
227 Views
1 replies
1 likes
Account
Login
Premium
Security

227 Views
1 replies
1 likes

7 day trial

Ok so ive never had a premium account , it said i was gonna get a 7 day trial i exit the app and it said my 7 day trial was over

Cassie10262003
Newbie
Ok so ive never had a premium account , it said i was gonna get a 7 day trial i exit the app and it said my 7 day trial was over
2016-04-16 4:34:10 AM
2016-04-16 11:57:14 AM
user-removed
Not applicable
221 Views
1 replies
0 likes
Subscription

221 Views
1 replies
0 likes

Paying for Spotify

I'm tryin to get my premium as it's got put na k to free one but can't pay for it thu iTunes what other was can I pay for it and will it still be $12.99

tessbabe29
Newbie
I'm tryin to get my premium as it's got put na k to free one but can't pay for it thu iTunes what other was can I pay for it and will it still be $12.99
2016-04-16 9:19:27 AM
2016-04-16 11:52:46 AM
user-removed
Not applicable
187 Views
2 replies
0 likes
Premium

187 Views
2 replies
0 likes

Spotify Family Plan Issues

Activated the Spotify Family Plan for my girlfriend, but its not letting her join my plan.Gives her the error about the gift card or itunes account.Her and I both, have not used itunes or a giftcard for anything Spotify related. HELP. (Could it be be...

1210688237
Casual Listener
Activated the Spotify Family Plan for my girlfriend, but its not letting her join my plan. Gives her the error about the gift card or itunes account. Her and I both, have not used itunes or a giftc...
2016-04-15 4:06:39 AM
2016-04-16 7:20:13 AM
1210688237
Casual Listener
300 Views
3 replies
0 likes
Account
Other
Premium
Subscription

300 Views
3 replies
0 likes

Spotify is charging me, but I'm not getting premium service

Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere), they say there is no record or receipt of paymen...

theledgestones
Newbie
Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere...
2014-09-29 10:51:27 PM
2016-04-15 12:26:03 AM
shihershey
Newbie
3781 Views
6 replies
0 likes
Account
Free
Premium
Subscription

3781 Views
6 replies
0 likes

changing e mail address

I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant change your password without knowing the original ...

dunnzer64
Casual Listener
I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant...
2016-04-14 8:32:58 PM
2016-04-15 10:32:15 PM
osornios
Spotify Star
255 Views
3 replies
0 likes
Account

255 Views
3 replies
0 likes

have not recieved recipt for purchasing premium

Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I requested to have 2 of the accounts that i dont use c...

alexandkevin
Casual Listener
Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I re...
2016-04-15 5:33:37 PM
2016-04-15 9:40:13 PM
alexandkevin
Casual Listener
223 Views
2 replies
0 likes
Account
Subscription

223 Views
2 replies
0 likes

Solved!! No response after filling out contact form

Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!

jt028
Regular
Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!
2016-04-11 5:51:45 PM
2016-04-15 9:27:25 PM
jt028
Regular
850 Views
9 replies
0 likes
Account

850 Views
9 replies
0 likes

Subscription charge increase

Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up to 10.49 and then 11.19 over the last several months wi...

allen_m
Casual Listener
Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up...
2016-04-14 11:47:38 PM
2016-04-15 8:35:58 PM
Merik
Community Legend
664 Views
5 replies
0 likes
Account
Subscription

664 Views
5 replies
0 likes

Cant pay for premium.

Dear spotify community,Hello! I cant pay for my premium subscription, i have tried multiple times but it still says:" Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another paym...

mrnavy47
Newbie
Dear spotify community, Hello! I cant pay for my premium subscription, i have tried multiple times but it still says: " Oops, seems your card or payment provider is having a bad day. Don't worry,...
2016-04-15 6:47:08 PM
2016-04-15 7:41:26 PM
LordRollin
Community Legend
823 Views
1 replies
0 likes
Premium
Subscription

823 Views
1 replies
0 likes

Spotify Unlimited cancelled in error - Spotify not replying to my messages

PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family member back to unlimited I dont have that option. The ...

kakeypig
Casual Listener
PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family mem...
2016-04-15 6:20:05 PM
2016-04-15 6:48:30 PM
Maxim
Spotify Star
274 Views
3 replies
0 likes
Account
Subscription

274 Views
3 replies
0 likes

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