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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4981 Views
  • 1 replies
  • 9 likes
  • Security
  • 4981 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468221 Views
  • 977 replies
  • 111 likes
  • Account
  • 468221 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206533 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206533 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117874 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117874 Views
  • 72 replies
  • 12 likes

payment

I was charged 9.99 for my spotify premium after the thirty days but I thought i would be able to cancel it on time but I was a day too late. I was wondering, is there any chance I change it to student premium so I only have to pay $5.00. I feel as th...

  • Newbie
  • I was charged 9.99 for my spotify premium after the thirty days  but I thought i would be able to cancel it on time but I was a day too late. I was wondering, is there any chance I change it to ...
  • KatesHere
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes

Only a quarter of my music plays when randomized

The subject basically explains it. I want to just randomize all my music. Yet when i do this it only randomized like the first 40 songs. Anyone else have this problem? Or am i just doing something wrong

  • Newbie
  • The subject basically explains it. I want to just randomize all my music. Yet when i do this it only randomized like the first 40 songs. Anyone else have this problem? Or am i just doing something wr...
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Other
  • 163 Views
  • 1 replies
  • 0 likes

On the day of unsubscribe, spotify gets money from my bank account

Hi folks, as you read the title. It actually says it all.I've been a time member of spotify but never premium member. Since the action was that premium costs 1 euro for three months, I was joined. Three months had passed and I forgot to write me off ...

  • Newbie
  • Hi folks, as you read the title. It actually says it all. I've been a time member of spotify but never premium member. Since the action was that premium costs 1 euro for three months, I was joined...
  • KatesHere
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Unable to redeem giftcard

I recentely recieved 2 giftcards, today 13-04-2016 I tried to redeem one of those cards and it wont let me. I keep getting the following msg:Helaas kun je deze Premium-code niet op je account toepassen. Dit komt waarschijnlijk omdat je een bestaand a...

  • Casual Listener
  • I recentely recieved 2 giftcards, today 13-04-2016 I tried to redeem one of those cards and it wont let me.   I keep getting the following msg: Helaas kun je deze Premium-code niet op je acco...
  • driveflanger
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 337 Views
  • 3 replies
  • 0 likes

Refund My Money

Asking for my money Pulled.İts Gotta me money.Help.Refund My Money

  • Newbie
  • Asking for my money Pulled.İts Gotta me money.Help.Refund My Money
  • Jordi
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Password change not working

I recently reset my password, and still will not let me sign in. Can you please let me know.

  • Newbie
  • I recently reset my password, and still will not let me sign in. Can you please let me know.
  • Nico
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Security
  • 198 Views
  • 1 replies
  • 0 likes

Country changed to FR from DE

My Country changed to France from Germany in my Account. Cant change it back. Updating my Billing details doesn´t work. Fench music is cool but not my cup of tea. please help

  • Casual Listener
  • My Country changed to France from Germany in my Account. Cant change it back. Updating my Billing details doesn´t work. Fench music is cool but not my cup of tea.   please help
  • kbrooksc
  • Community Legend
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
  • 241 Views
  • 3 replies
  • 0 likes

Account Hacked

The other day there were multiple devices using my spotify account. I have screenshots of the devices. I emailed the support and received nothing back so I decided to change my password. I thought they were gone until I tried logging in today and not...

  • Regular
  • The other day there were multiple devices using my spotify account. I have screenshots of the devices. I emailed the support and received nothing back so I decided to change my password. I thought th...
  • osornios
  • Spotify Star
  • 1288 Views
  • 11 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1288 Views
  • 11 replies
  • 0 likes

No me funciona aplicación Android ni la web, hace dos horas.

Hola, pues nada que llevo rato intentando acceder a Spotify premium y nada, me da error de usuario o clave, es correcta, no puedo entrar en la web tampoco, error de servidor. Ya probé de varios ordenadores y móviles y lo mismo ¿sabéis que pasa? Escri...

  • Casual Listener
  • Hola, pues nada que llevo rato intentando acceder a Spotify premium y nada, me da error de usuario o clave, es correcta, no puedo entrar en la web tampoco, error de servidor. Ya probé de varios orden...
  • osornios
  • Spotify Star
  • 379 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 379 Views
  • 3 replies
  • 0 likes

Offline button disappeared

Heya everyone, so I have a Premium Account and it alöso says Premium on top of Spotify. I have only my Laptop as offline device connected to my Spotify. I can see all my playlists aswell, but when i click on the they don't have this headbit anymore w...

  • Casual Listener
  • Heya everyone,   so I have a Premium Account and it alöso says Premium on top of Spotify. I have only my Laptop as offline device connected to my Spotify. I can see all my playlists aswell, bu...
  • osornios
  • Spotify Star
  • 1191 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1191 Views
  • 3 replies
  • 0 likes

Spotify voucher

Hello, ich just booked spotify Premium for students, which costs 4,99 euros because i got two vouchers for spotify over 10 euros each. After getting Premium i typed in the code on the voucher on my profile to get the first 10 euros as a credit for my...

  • Newbie
  • Hello,   ich just booked spotify Premium for students, which costs 4,99 euros because i got two vouchers for spotify over 10 euros each. After getting Premium i typed in the code on the vouche...
  • kbrooksc
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Premium
  • 329 Views
  • 1 replies
  • 0 likes

Payment error

Dear Friends, I am trying to upgrade to family membership my premium accoung but system doesn't accept the credit card. I have created an account from facebook and the name on the facebook and credit card is different. I think that because of this it...

  • Newbie
  • Dear Friends,   I am trying to upgrade to family membership my premium accoung  but system doesn't accept the credit card.  I have created an account from facebook and the name ...
  • kbrooksc
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

I Can´t Switch my Current Country to Join a Family Member

I have a Premium Suscription, and Spotity is not allowing me to change my current location I moved to Australia and I already change my payment method and now I want to join a memeber family and it´s not possible because the family member appears in ...

  • Newbie
  • I have a Premium Suscription, and Spotity is not allowing me to change my current location I moved to Australia and I already change my payment method and now I want to join a memeber family and it´s...
  • kbrooksc
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Premium on ipad

I have upgraded to premium I am constantly being told I'm offline and my music cuts out. What features does premium have as listening offline seems to last about 5 minutes. How can I get it to work better?

  • Newbie
  • I have upgraded to premium I am constantly being told I'm offline and my music cuts out. What features does premium have as listening offline seems to last about 5 minutes. How can I get it to work b...
  • kbrooksc
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Premium
  • 276 Views
  • 1 replies
  • 0 likes

Premium

Hi on date 5/4/2016 I made my payment to the premium for my acount and mi girlfriend's, but it still shows the "get premium" button and the advertisements betwen musics are still playing. Plese help !

  • Newbie
  • Hi on date 5/4/2016 I made my payment to the premium for my acount and mi girlfriend's, but it still shows the "get premium" button and the advertisements betwen musics are still playing.   Pl...
  • kbrooksc
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 163 Views
  • 1 replies
  • 0 likes

This song is not available

Hey guys,I am having trouble streaming songs on my Spotify PREMIUM Account for almost an hour now.It always says "This song is not available". I tried reinstalling Spotify but it didn't help. On my Spotify iPhone App everything works perfectly.. I wo...

  • Newbie
  • Hey guys, I am having trouble streaming songs on my Spotify PREMIUM Account for almost an hour now. It always says "This song is not available". I tried reinstalling Spotify but it didn't help.&nbs...
  • kbrooksc
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes

how do i canceled my subcrition

I'd like to canceled my subcription cause i did'nt really use it enough.

  • Newbie
  • I'd like to canceled my subcription cause i did'nt really use it enough.
  • jean3601
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Hacked account!

My account has been hacked!I received an e-mail saying the e-mail changed and i didn´t even ask for that.And now i can´t cancel, i can´t listen to songs and noone is resolving my problem!

  • Newbie
  • My account has been hacked! I received an e-mail saying the e-mail changed and i didn´t even ask for that. And now i can´t cancel, i can´t listen to songs and noone is resolving my problem!  
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 232 Views
  • 1 replies
  • 0 likes

I have been charged and have a free account.

I realized that I have been charged by ADY*Spotify for four months, but I have a free Spotify account. Can someone please help me figure out what these charges are and if I need to contact my bank. Please help. Thank you.

  • Newbie
  • I realized that I have been charged by ADY*Spotify for four months, but I have a free Spotify account. Can someone please help me figure out what these charges are and if I need to contact my bank. P...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Want to switch from family back to non family premium

My wife never uses it so it doesn't make sense for me to pay more. Can't seem to find the option to revert back though.

  • Newbie
  • My wife never uses it so it doesn't make sense for me to pay more. Can't seem to find the option to revert back though.
  • Maxim
  • Spotify Star
  • 382 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 382 Views
  • 3 replies
  • 0 likes