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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9765 Views
  • 3 replies
  • 9 likes
  • Security
  • 9765 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491134 Views
  • 981 replies
  • 111 likes
  • Account
  • 491134 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213160 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213160 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122275 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122275 Views
  • 72 replies
  • 12 likes

Very pissed off customer

My account was hacked and i dont know how and all of my personal information is at risk and this customer service team sucks at making their customers feel important. I want to be contacted immediately. This is a pretty serious problem.

  • Music Fan
  • My account was hacked and i dont know how and all of my personal information is at risk and this customer service team sucks at making their customers feel important. I want to be contacted immediate...
  • jean3601
  • Community Legend
  • 787 Views
  • 22 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 787 Views
  • 22 replies
  • 0 likes

Credit card debits twice a month

I am being charged on the same credit card twice per month at $11.99 per payment. Can you please advise? Perhaps we have signed up twice accidentally? Hughesrus - Jann

  • Casual Listener
  • I am being charged on the same credit card twice per month at $11.99 per payment.   Can you please advise?   Perhaps we have signed up twice accidentally?   Hughesrus  - Jann &nb...
  • hughesrus
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 201 Views
  • 2 replies
  • 0 likes

Cafe Use with OneMusic Hospitality Licence

We have been advised by one of our Suppliers that it is acceptable to use Spotify in our Cafe, if we have purchased a OneMusic NZ Hospitality Licence. Can you please confirm if this is acceptable? Kind regardsPaul.

  • Casual Listener
  • We have been advised by one of our Suppliers that it is acceptable to use Spotify in our Cafe, if we have purchased a OneMusic NZ Hospitality Licence. Can you please confirm if this is acceptable? &...
  • FNAKL37
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 244 Views
  • 1 replies
  • 0 likes

3 month offer

My friends got an offer that It allows them to pay spotify 0,99 cents for 3 months, how i can get this offer?

  • Newbie
  • My friends got an offer that It allows them to pay spotify 0,99 cents for 3 months, how i can get this offer?
  • osornios
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 325 Views
  • 1 replies
  • 0 likes

Set Device Password Help

I'm trying to set a password on my Spotify as my account has been set up through Facebook and I can't log in on my media player without a user name and password. Spotify keeps telling me that it can't send a password to my email address as there is n...

  • Visitor
  • I'm trying to set a password on my Spotify as my account has been set up through Facebook and I can't log in on my media player without a user name and password. Spotify keeps telling me that it can'...
  • osornios
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 209 Views
  • 1 replies
  • 0 likes

Someone stole my account

Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email address or the password for the account I don't know a...

  • Casual Listener
  • Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email add...
  • lokix
  • Casual Listener
  • 572 Views
  • 6 replies
  • 0 likes
  • Login
    Other
    Premium
    Security
  • 572 Views
  • 6 replies
  • 0 likes

Solved!! Subscription changed

I was using spotfy student which is 4.99+tax for a while, but I just now realised that in September of 2015, Spotify automatically changed my subscription to 9.99+tax or back to regular premium. Can someone explain how that is legal? How can they cha...

  • Newbie
  • I was using spotfy student which is 4.99+tax for a while, but I just now realised that in September of 2015, Spotify automatically changed my subscription to 9.99+tax or back to regular premium. Can ...
  • osornios
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Reopening closed account

Hi everyone!I closed my account because I thought I wasn't using it enough..but I miss it already!I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify doesn't work when I try to create an account it says emai...

  • Newbie
  • Hi everyone! I closed my account because I thought I wasn't using it enough..but I miss it already! I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify do...
  • osornios
  • Spotify Star
  • 709 Views
  • 1 replies
  • 1 likes
  • Account
  • 709 Views
  • 1 replies
  • 1 likes

Deactivated facebook

I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want to have to deactivate this account and start all ove...

  • Newbie
  • I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want t...
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Subscription changed but I don't recall asking for it.

Hi, I've noticed today, 19/4/2016, that my subscription has changed to the Free version. Yesterday I am sure I was on the premium plan as I was playing music through a sonos player, but today it wouldn't let me play anything, it kept skipping all son...

  • Casual Listener
  • Hi, I've noticed today, 19/4/2016, that my subscription has changed to the Free version. Yesterday I am sure I was on the premium plan as I was playing music through a sonos player, but today it woul...
  • aiellas
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 320 Views
  • 2 replies
  • 0 likes

Account is being compromised. Need help

I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help.Got an email that my account email was changed, but I didn't do it. Luckily I can still access my account via Facebook. I opened the app on my phone w...

  • Newbie
  • I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help. Got an email that my account email was changed, but I didn't do it. Luckily I can still access ...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Security
  • 234 Views
  • 1 replies
  • 0 likes

Email address has been changed! ?hacked

The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!

  • Casual Listener
  • The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!
  • LordRollin
  • Community Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 612 Views
  • 1 replies
  • 0 likes

Only Family Plan offer showing

I was on student and then they would not renew my id. So I am forced to go to the 9.99 a month. When I log in, all I see is the student offer and family plan. Where is the 9.99? I have been without my playlists and preiumum for over a week now and Sp...

  • Newbie
  • I was on student and then they would not renew my id. So I am forced to go to the 9.99 a month. When I log in, all I see is the student offer and family plan. Where is the 9.99? I have been without m...
  • Maxim
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Spotify and Facebook email problems

Hello, hopefully this won't be too confusing for you guys to help me with! So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is the account I actually use with all my playlists on it which is...

  • Casual Listener
  • Hello, hopefully this won't be too confusing for you guys to help me with!  So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is t...
  • Jake
  • Roadie
  • 832 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 832 Views
  • 5 replies
  • 0 likes

Cards not being accepted

I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected as both cards were cancelled. I logged on and tried...

  • Casual Listener
  • I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected ...
  • osornios
  • Spotify Star
  • 624 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 624 Views
  • 7 replies
  • 0 likes

issue with logging into the Desktop application

There's been an ongoing issue with Spotify account/Desktop application where it suddenly won't let me log-in using my Facebook account credentials. I've been falling back on my iPhone app and the web app but would really love to be able to get back t...

  • Casual Listener
  • There's been an ongoing issue with Spotify account/Desktop application where it suddenly won't let me log-in using my Facebook account credentials.  I've been falling back on my iPhone app ...
  • mjSides
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 281 Views
  • 2 replies
  • 0 likes

Music is CONSTANTLY pausing.

I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). This is very frustrating when trying to workout or ...

  • Casual Listener
  • I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). ...
  • MrsSiler05
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 244 Views
  • 2 replies
  • 0 likes

Discover Weekly Playlist in French

Device:(a) Moto X, (b) iPhone 5s, (c) Windows Operating System Version:(a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro Spotify Version:(a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0.20.101.ge6957e14 Description:My Discover Weekly playlist shows up in Frenc...

Découvertes de la semaine.png
  • Casual Listener
  • Device: (a) Moto X, (b) iPhone 5s, (c) Windows   Operating System Version: (a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro   Spotify Version: (a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0...
  • ffrreeeekk
  • Casual Listener
  • 914 Views
  • 4 replies
  • 3 likes
  • Android
    Desktop
    iOS
  • 914 Views
  • 4 replies
  • 3 likes

My premium account changed into free

Dear Sir/Mrs My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not been charged in april. The was no problem with the cash limit...

  • Newbie
  • Dear Sir/Mrs   My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not b...
  • paezbrendan
  • Newbie
  • 440 Views
  • 1 replies
  • 1 likes
  • Account
  • 440 Views
  • 1 replies
  • 1 likes

Hacked? Weird e-mail address, password doesn't work, credit card is being charged.

Hi, I have many problems but maybe they are all connected. First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us I never had such an email address nor used it to register with spotify (I registered via faceboo...

  • Newbie
  • Hi,    I have many problems but maybe they are all connected.   First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us   I never...
  • Jayb72
  • Community Legend
  • 1106 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1106 Views
  • 4 replies
  • 0 likes