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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9033 Views
  • 1 replies
  • 9 likes
  • Security
  • 9033 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481941 Views
  • 979 replies
  • 111 likes
  • Account
  • 481941 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210886 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210886 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120915 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120915 Views
  • 72 replies
  • 12 likes

Superuser Contribution Privacy breach: Spotify passed on my details to a third party.

PlanFreeCountryAus DeviceSamsung S7 My Question or IssueHelloI recently started listening to podcasts on the app. I found one I liked and listened to two or three episodes. I subscribed to the podcast using the little heart icon at the top, all was f...

  • Regular
  • Plan Free Country Aus   Device Samsung S7   My Question or Issue Hello I recently started listening to podcasts on the app. I found one I liked and listened to two or three episod...
  • Zz37
  • Regular
  • 1236 Views
  • 11 replies
  • 4 likes
  • Security
  • 1236 Views
  • 11 replies
  • 4 likes

Can't delete account or switch email address

Hello, I would like to change my email address associated with this profile.When I try to enter the new email address, a message saying this email is already linked to another profile pops up. When I try deleting the profile associated with that new ...

  • Newbie
  • Hello,   I would like to change my email address associated with this profile. When I try to enter the new email address, a message saying this email is already linked to another profile pops...
  • Billy-J
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • Account
  • 462 Views
  • 1 replies
  • 0 likes

Spotify Artist profile claim does not work via CDBaby

I constantly get this error message (see picture) when I want to claim my Spotify profile via CDBaby. I have already tried several browsers (Firefox, Chrome, Opera) and also another computer. I also tried the incognito mode of the browsers. I always ...

  • Casual Listener
  • I constantly get this error message (see picture) when I want to claim my Spotify profile via CDBaby.   I have already tried several browsers (Firefox, Chrome, Opera) and also another computer...
  • OneByBoo
  • Roadie
  • 1264 Views
  • 1 replies
  • 0 likes
  • Account
  • 1264 Views
  • 1 replies
  • 0 likes

I cant log into my account due to the location being wrong.

I live on a island that is a UK overseas territory. The account is set to the UK however i am still getting the error message that it does not match the location set.

  • Newbie
  • I live on a island that is a UK overseas territory. The account is set to the UK however i am still getting the error message that it does not match the location set.
  • OneByBoo
  • Roadie
  • 559 Views
  • 1 replies
  • 0 likes
  • Account
  • 559 Views
  • 1 replies
  • 0 likes

Tried to go premium

Hi there, OS: Android 9 on the 19th March I attempted to subscribe to the premium service, the app on the phone unlocked and I was able to use the various premium services. However a few days later when using spotify again the app has reverted to the...

  • Newbie
  • Hi there,   OS: Android 9   on the 19th March I attempted to subscribe to the premium service, the app on the phone unlocked and I was able to use the various premium services.   ...
  • OneByBoo
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 296 Views
  • 1 replies
  • 0 likes

Song on desktop won't download on phone

PlanPremiumCountryUSA DeviceiPhone 7Operating SystemiOS 12.1.4 My Question or IssueI have a song saved on my desktop "Bronco" by Canaan Smith. This song is greyed out on Spotify, so I moved the version from my local files into a playlist. However, th...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 7 Operating System iOS 12.1.4   My Question or Issue I have a song saved on my desktop "Bronco" by Canaan Smith.  This song is greye...
  • OneByBoo
  • Roadie
  • 1052 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1052 Views
  • 3 replies
  • 0 likes

Have not been able to login "email not associated with active account"

CountryUnited States My Question or IssueHello, on my original account under *snip*, I recieved this email:"HiTo protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new password to log back...

  • Newbie
  •   Country United States   My Question or Issue Hello, on my original account under *snip*, I recieved this email: "Hi To protect your Spotify account, we've reset your password due t...
  • Brunelicia
  • Community Legend
  • 795 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 795 Views
  • 1 replies
  • 0 likes

Solved!! Login Linking Issue with PS4

I've had my Spotify account for months listening on my phone and laptop with no issues. My boyfriend bought a PS4 so I decided to create a Playstation account on it, and apon discovering PS4 has a spotify app downloaded it and linked my spotify accou...

  • Visitor
  • I've had my Spotify account for months listening on my phone and laptop with no issues. My boyfriend bought a PS4 so I decided to create a Playstation account on it, and apon discovering PS4 has a sp...
  • Jose_M
  • Spotify Star
  • 10896 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 10896 Views
  • 3 replies
  • 0 likes

Spotify for Artist

Plan: basic (via facebook)FreeCountry = Canada Device(iPhone 8 +iMac)Operating System(iOS+ MacOS X) My Question or IssueGood morning, I have claimed my Spotify for artist page, but every time I tried to log in through my web browser, it then read "so...

  • Newbie
  • Plan: basic (via facebook) Free Country = Canada   Device (iPhone 8 +iMac) Operating System (iOS+ MacOS X)   My Question or Issue Good morning,    I have claimed my Sp...
  • Nico
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 476 Views
  • 1 replies
  • 0 likes

Solved!! Does closing my account delete my playlists

Hello,I want to delete my account that I created over facebook years ago and open a new one that has no connection to facebook. My question now is, am I able to find my old playlists if I set them on "public" and then close my account (not just log o...

  • Visitor
  • Hello, I want to delete my account that I created over facebook years ago and open a new one that has no connection to facebook.   My question now is, am I able to find my old playlists if I ...
  • Bittencourt
  • Spotify Star
  • 671 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 671 Views
  • 3 replies
  • 0 likes

Am I hacked? My spotify will only play one song

My spotify suddenly started playing a bad song called obesa, by obsina. No matter what I do the song will just start again suddenly. It says I'm listening to web player chrome. What am I supposed to do??

  • Visitor
  • My spotify suddenly started playing a bad song called obesa, by obsina. No matter what I do the song will just start again suddenly. It says I'm listening to web player chrome. What am I supposed to ...
  • maxiuca
  • Casual Listener
  • 1136 Views
  • 4 replies
  • 2 likes
  • 1136 Views
  • 4 replies
  • 2 likes

Solved!! Crossfading on One Singular Playlist

PlanPremiumCountryUnited StatesDevice(iPhone 8, PC)Operating System(iOS 12.1.4, Windows 10)My Question or IssueI have crossfading on Spotify disabled, yet music on one specific playlist (I Love My '90s Hip-Hop) crossfades on both my phone and my comp...

  • Newbie
  • Plan Premium Country United States Device (iPhone 8, PC) Operating System (iOS 12.1.4, Windows 10) My Question or Issue I have crossfading on Spotify disabled, yet music on one specific play...
  • Brunelicia
  • Community Legend
  • 2539 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 2539 Views
  • 1 replies
  • 0 likes

Locked out of my Premium Account

Hello,I was recently logged out of my iPhone Spotify Premium. I tried logging back in. My password did not work. It has happened before that I forgot it so I got to reset it. A link was sent to my Hotmail address asking me to set up my new password. ...

  • Newbie
  • Hello, I was recently logged out of my iPhone Spotify Premium. I tried logging back in. My password did not work. It has happened before that I forgot it so I got to reset it. A link was sent to my ...
  • Jose_M
  • Spotify Star
  • 15076 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 15076 Views
  • 1 replies
  • 1 likes

Simultaneous playback on multiple devices

Is there a way for me to listen to one playlist and then my wife listen to 1. the same playlist2. another playlistat the same time? One on iphone 8 and the other on samsung galaxy 8. we have a premium account. Doi we need to download one of the playl...

  • Newbie
  • Is there a way for me to listen to one playlist and then my wife listen to    1. the same playlist 2. another playlist at the same time?  One on iphone 8 and the other on samsung g...
  • Loxer
  • Community Legend
  • 2226 Views
  • 1 replies
  • 0 likes
  • Account
  • 2226 Views
  • 1 replies
  • 0 likes

HELP I have been charged twice for one month

PlanPremiumCountryisraelI was charged twice for the Spotify Premium Account. I got charged 1/3/19 and 28/3/19 . I only have one account. I always get charged on the 28th.

  • Newbie
  • Plan Premium Country israel I was charged twice for the Spotify Premium Account. I got charged 1/3/19 and 28/3/19 . I only have one account.  I always get charged on the 28th.
  • Nico
  • Community Legend
  • 257 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 257 Views
  • 1 replies
  • 1 likes

Solved!! Moved countries and I can't link my accounts

PlanPremiumCountryNL Operating System(iOS 10 and Windows 10) My Question or IssueI recently moved from the UK to the Netherlands. I have updated my region and my payment method to pay for Premium (I used to pay through PayPal), but no matter what I d...

  • Newbie
  • Plan Premium Country NL   Operating System (iOS 10 and Windows 10)   My Question or Issue I recently moved from the UK to the Netherlands.  I have updated my region and my pay...
  • Luan
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 387 Views
  • 1 replies
  • 0 likes

Username all alpha numeric characters

A while back, I signed up for a family plan. When I went to sign up my daughter, I noticed the username is all alpha numeric characters. A bit of research suggests the username can be automatically generated if using a Facebook account. To my knowled...

  • Casual Listener
  • A while back, I signed up for a family plan.  When I went to sign up my daughter, I noticed the username is all alpha numeric characters.  A bit of research suggests the username can be aut...
  • OneByBoo
  • Roadie
  • 619 Views
  • 1 replies
  • 0 likes
  • Account
  • 619 Views
  • 1 replies
  • 0 likes

My premium for family account

My sisiter has the premium account and I am part of that family account, why am I being logged out and saying I am no longer part of it?

  • Newbie
  • My sisiter has the premium account and I am part of that family account, why am I being logged out and saying I am no longer part of it? 
  • OneByBoo
  • Roadie
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Cosmic Zodiac Horoscope Playlists from January

Hi folks! I really liked the Spotify Leo playlist back in January. I wasn't really thinking about it when they released the feature and didn't realize that all the songs would get deleted and replaced at the end of the month. The February playlist is...

  • Casual Listener
  • Hi folks! I really liked the Spotify Leo playlist back in January. I wasn't really thinking about it when they released the feature and didn't realize that all the songs would get deleted and replace...
  • Ahhreeyah
  • Newbie
  • 968 Views
  • 2 replies
  • 2 likes
  • 968 Views
  • 2 replies
  • 2 likes

Streamcount

Hi guys, I released a new track on spotify last sunday so my streamcount is still live. I got some playlist promotion so my streams were going well, I had 207 streams yesterday (checked it on the spotify for artist app on IOS). But now the streams ar...

  • Newbie
  • Hi guys, I released a new track on spotify last sunday so my streamcount is still live. I got some playlist promotion so my streams were going well, I had 207 streams yesterday (checked it on the spo...
  • OneByBoo
  • Roadie
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes