Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553525 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131152 Views
74 replies
12 likes
Dear People, Unfortunately Spotify turn-off my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. It is not possible to sign in with my Premium account. Now I have to sign in via my Students Account but...
Dear People, Unfortunately Spotify turn-off my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. It is not possible to sign in with my Premiu...
Spotify Star
1437 Views
3 replies
0 likes
My Question or Issue (sorry, it's quite lengthy... )Hello,I created a spotify account about 6 months ago to try out creating playlists I could play at my bar. Got into it for a day and forgot about it as I had a lot of other work to do. With a bit mo...
My Question or Issue (sorry, it's quite lengthy... 🙂 ) Hello, I created a spotify account about 6 months ago to try out creating playlists I could play at my bar. Got into it for a day and forgot ...
Spotify Star
2284 Views
3 replies
0 likes
My account is linked to my FB account (supposedly), but my username is now a string of numbers, and I can't "Connect to FB" to find my friends to follow. My friends can't find me too. Please help, thanks!
My account is linked to my FB account (supposedly), but my username is now a string of numbers, and I can't "Connect to FB" to find my friends to follow. My friends can't find me too. Please help, th...
Spotify Star
707 Views
1 replies
0 likes
I've had Spotify for a long time, signed up by email address. I bought Premium about 1 yr ago.Recently I noticed someone had taken over my account because there was often music in other languages playing mysteriously on my account an being added to p...
I've had Spotify for a long time, signed up by email address. I bought Premium about 1 yr ago. Recently I noticed someone had taken over my account because there was often music in other languages p...
Spotify Star
951 Views
1 replies
0 likes
I have an account with an email address, it is a free account. I set my daughter up with an account, but it doesn't appear to be linked to an email address. I pay the £9.99 a month via paypal, so I know she has an account. The username is around 24 l...
I have an account with an email address, it is a free account. I set my daughter up with an account, but it doesn't appear to be linked to an email address. I pay the £9.99 a month via paypa...
Spotify Star
1523 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy student email has been closed so I don't have access to it to get my reset password. I can...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My stud...
Roadie
580 Views
1 replies
0 likes
PlanFreeCountryCanada My Question or IssueI need to change my email address, but it says the email addres I'm trying to change it to is taken. So I tried to reset my password with the email address that the page says is already taken, and it says, "T...
Plan Free Country Canada My Question or Issue I need to change my email address, but it says the email addres I'm trying to change it to is taken. So I tried to reset my password with th...
Spotify Star
689 Views
1 replies
0 likes
Plan PremiumCountry CanadaDevice MacOperating System MojaveMy Question or Issue Long time premium member just wondering why the Google Home Promo link won't work...thanks in advance for any tips! Tried pulling it up on safari, chrome and my iPhone bu...
Plan Premium Country Canada Device Mac Operating System Mojave My Question or Issue Long time premium member just wondering why the Google Home Promo link won't work...th...
Spotify Star
431 Views
1 replies
0 likes
Currently paying monthly for premium in Australia. How do I change it to annual
Currently paying monthly for premium in Australia. How do I change it to annual
Roadie
1757 Views
1 replies
0 likes
PlanFree/PremiumCountryGermanyDeviceSamsung Galaxy A3Operating SystemWindows8 My Question or IssueHello!My SpotifyAccount got hacked and now im logged in with my Facebook-Account.I got the Email:Hello, Spotify here. We wanted to let you know that the...
Plan Free/Premium Country Germany Device Samsung Galaxy A3 Operating System Windows8 My Question or Issue Hello! My SpotifyAccount got hacked and now im logged in with my Facebook-A...
Composer
1510 Views
2 replies
0 likes
First sorry in advance for my English. I think that someone is using my account :-There are songs/playlists (a lot!!) that i never listen on "Recently played". - Sometimes, when i listenning to music on my phone, a message appears and tell that a son...
First sorry in advance for my English. I think that someone is using my account : -There are songs/playlists (a lot!!) that i never listen on "Recently played". - Sometimes, when i lis...
Spotify Legend
1172 Views
6 replies
0 likes
I just bought a new truck in which I want to listen to commercial free music. I already have ad free Hulu at my residence. Hulu only allows one account per residence. I want my daughter to have the Hulu account at a different residence. Can I accompl...
I just bought a new truck in which I want to listen to commercial free music. I already have ad free Hulu at my residence. Hulu only allows one account per residence. I want my daughter to have the H...
Spotify Legend
1723 Views
6 replies
0 likes
Essentially, I've **bleep**ed it pretty badly and just want to completely start afresh with spotify. My main spotify account is premium and I want to cancel the service for that account - only problem is, the email and facebook accounts which were co...
Essentially, I've **bleep**ed it pretty badly and just want to completely start afresh with spotify. My main spotify account is premium and I want to cancel the service for that account - only proble...
Spotify Star
664 Views
1 replies
0 likes
I recently lost access to an account of mine. The problem is not with having lost the access but rather I lost my playlists. There is no way for me to recover the account. The playlists are private:(. I've messed around with the files from spotify an...
I recently lost access to an account of mine. The problem is not with having lost the access but rather I lost my playlists. There is no way for me to recover the account. The playlists are private:(...
Spotify Star
853 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I've been using spotify on PS3 console quite a lot, however few moths back I switched to ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I'v...
Spotify Legend
950 Views
3 replies
0 likes
I had a premium subscription that I am now unable to log into. For some reason, I got logged off of Spotify and I've tried everything to try to recover the account to no avail. It keeps saying that none of the email addresses I entered are attached t...
I had a premium subscription that I am now unable to log into. For some reason, I got logged off of Spotify and I've tried everything to try to recover the account to no avail. It keeps saying that n...
Spotify Star
608 Views
1 replies
0 likes
There is unauthorized use of my account. Russian songs are being played. Premium USA (iPhone 7, LG android) There is unauthorized use of my account. Russian songs are being played.
There is unauthorized use of my account. Russian songs are being played. Premium USA (iPhone 7, LG android) There is unauthorized use of my a...
Composer
6456 Views
2 replies
0 likes
PlanPremium DeviceIPhone XROperating SystemIOS 10 My Question or IssueI have another Spotify account and I cannot sign in, is there anyway I can reset my username or email because I got a new phone and my other account That was on my older phone got ...
Plan Premium Device IPhone XR Operating System IOS 10 My Question or Issue I have another Spotify account and I cannot sign in, is there anyway I can reset my username or email...
Composer
581 Views
1 replies
0 likes
PlanFree/PremiumCountry BRAZIL Device My Question or Issue Bom dia, estou com problemas na minha conta.. Pois através de outra conta eu solicitei o desconto para estudante e foi aprovado. Hoje recebi o e-mail e abri o link para assinar e quando fui v...
Plan Free/Premium Country BRAZIL Device My Question or Issue Bom dia, estou com problemas na minha conta.. Pois através de outra conta eu solicitei o desconto para estuda...
Roadie
315 Views
1 replies
0 likes
PlanFreeCountryAustriaDevicePC, Mobile phone, webbrowserOperating SystemWindows 10, Andriod, Firefox My Question or IssueHello,Summery of my Problem.While i was lisining Music, on the Windows app, i got kicked out of my Account. I tried to to log in,...
Plan Free Country Austria Device PC, Mobile phone, webbrowser Operating System Windows 10, Andriod, Firefox My Question or Issue Hello, Summery of my Problem. While i was lisining ...
Casual Listener
998 Views
6 replies
0 likes
