Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryUnited StatesOperating SystemWindows 10 My IssueThe top part of my Spotify desktop app is broken and is acting like it isn't there. It works fine in windowed mode, but when I put it to full screen, it's the top couple of inches that...
Plan Premium Country United States Operating System Windows 10 My Issue The top part of my Spotify desktop app is broken and is acting like it isn't there. It works fine in windowed mo...
Spotify Legend
520 Views
1 replies
0 likes
PlanPremiumCountryUSDevicePCOperating SystemWindows 10Spotify Version1.1.56.595.g2d2da0de-a My Question or Issuei am no longer able to toggle between alternate releases of any given album. there used to be a dropdown selector at the bottom of album p...
Plan Premium Country US Device PC Operating System Windows 10 Spotify Version 1.1.56.595.g2d2da0de-a My Question or Issue i am no longer able to toggle between alternate releases o...
Casual Listener
1782 Views
2 replies
0 likes
PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 Hi, I'm a long time user of Spotify. I'm currently using Windows 10 to run Spotify and I'm using the desktop version. A few days ago, I stopped getting any sound out of Spotify I first ...
Plan Premium Country Portugal Device Laptop Operating System Windows 10 Hi, I'm a long time user of Spotify. I'm currently using Windows 10 to run Spotify and I'm using ...
Regular
2347 Views
8 replies
0 likes
Windows 10 enterprise 20H2Spotify and Sonos new installation.Premium family account.Netherlands and I'm a Dutch native speaker.Because I experienced next problems I reinstalled both Spotify and Sonos, after deleting them thoroughly, again. Same probl...
Windows 10 enterprise 20H2 Spotify and Sonos new installation. Premium family account. Netherlands and I'm a Dutch native speaker. Because I experienced next problems I reinstalled both Spotify a...
Spotify Legend
1654 Views
8 replies
0 likes
PlanPremiumCountryUSADeviceWindows PCOperating System Windows 10 My Question or IssueSo every so often the recommended sections just disappears and in order to see it again i have to make a new playlist. Theres times though where it wont show up on m...
Plan Premium Country USA Device Windows PC Operating System Windows 10 My Question or Issue So every so often the recommended sections just disappears and in order to see it ag...
Spotify Legend
704 Views
5 replies
0 likes
So I have this issue only on my main desktop. I use Spotify on like 5 other devices and I don't have this issue. Using Spotify Premium 1.0.43.123.g80176796 on Windows 10 1607. This issue does not happen on Spotify on Chrome 57.0.2936.0.
So I have this issue only on my main desktop. I use Spotify on like 5 other devices and I don't have this issue. Using Spotify Premium 1.0.43.123.g80176796 on Windows 10 1607. This issu...
Moderator
3036 Views
6 replies
3 likes
Sadly, Spotify on the web tops at 256kbps, but in the desktop app it can do 320kbps.If I control everything in the web app, but I make it so it reproduces in the desktop app, will the bitrate quality be the one from the web app or the desktop app?
Sadly, Spotify on the web tops at 256kbps, but in the desktop app it can do 320kbps. If I control everything in the web app, but I make it so it reproduces in the desktop app, will the bitrate quali...
Not applicable
576 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceAcer Predator Helios 300Operating SystemWindows 10 20H2 (Build 19042.867)Spotify Build1.1.54.592.gc0b20638 My Question or IssueEvery time I open the "Made For You" library, a weird bug occurs. The "Uniquely Yours" secti...
Plan Premium Country Austria Device Acer Predator Helios 300 Operating System Windows 10 20H2 (Build 19042.867) Spotify Build 1.1.54.592.gc0b20638 My Question or Issue Every time I...
Moderator
1100 Views
13 replies
0 likes
PlanPremiumCountryUSADeviceDell G3 15Operating SystemWindows 10 My Question or IssueI decided to clean up my laptop and deleted all my Spotify files thinking that if i reinstall Spotify it will be fine but when i did my songs and play list were missi...
Plan Premium Country USA Device Dell G3 15 Operating System Windows 10 My Question or Issue I decided to clean up my laptop and deleted all my Spotify files thinking that if ...
Spotify Legend
1102 Views
3 replies
0 likes
PlanPremiumCountryUnited States DeviceHP Pavilion x360 Touchscreen 2-in-1Operating SystemWindows 10 My Question or IssueIt seems as though after the last forced Windows 10 update, my Spotify app has been having a slight issue. When I first open the a...
Plan Premium Country United States Device HP Pavilion x360 Touchscreen 2-in-1 Operating System Windows 10 My Question or Issue It seems as though after the last forced Windows ...
Spotify Legend
1588 Views
1 replies
1 likes
I'm not certain as to whether this problem existed in the previous UI but I am currently using the most recent version of Spotify on Windows 10. When sorting a playlist by duration, songs that are of equivalent length will be shown in the playlist in...
I'm not certain as to whether this problem existed in the previous UI but I am currently using the most recent version of Spotify on Windows 10. When sorting a playlist by duration, songs that...
Spotify Legend
619 Views
1 replies
0 likes
PlanFreeCountryJordanDevicePCOperating SystemWindows 10 My Question or IssueHello everybody , so my problem is in the windows 10 apps :when i press play for a song it might play but the time bar lags behind for 4 or 5 seconds , if i press next the pr...
Plan Free Country Jordan Device PC Operating System Windows 10 My Question or Issue Hello everybody , so my problem is in the windows 10 apps : when i press play for a song it might...
Spotify Legend
2229 Views
1 replies
1 likes
PlanPremiumCountryAustraliaDeviceDell G5 Laptop Operating SystemWindows 10My Question or IssueAbout 2 weeks ago I noticed that about 60% of my liked songs tracks aren't showing on the windows desktop software. I have around 9000 tracks in my liked so...
Plan Premium Country Australia Device Dell G5 Laptop Operating System Windows 10 My Question or Issue About 2 weeks ago I noticed that about 60% of my liked songs tracks aren't showing...
Spotify Legend
347 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify recently updated and now the "Local Files" folder has disappeared. The "Show Local Files" preference is enabled, but there is no folder with the local files show...
Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue Spotify recently updated and now the "Local Files" folder has disappeared. The "Show Lo...
Music Fan
598 Views
1 replies
0 likes
I see Ctrl-X is still part of the documentation, but it doesn't seem to work on the Windows client any longer. Would be really, really nice if this got fixed, because moving tracks around in a big playlist by dragging and dropping is a real hassle.
I see Ctrl-X is still part of the documentation, but it doesn't seem to work on the Windows client any longer. Would be really, really nice if this got fixed, because moving tracks around in...
Moderator
485 Views
1 replies
5 likes
PlanPremium FamilyDevicePCOperating SystemWindows 10 My Question or IssuePreviously, it was possible to start playing artist's album's tracks one after another. When one album ended, the second in order would start playing automatically.This behavior...
Plan Premium Family Device PC Operating System Windows 10 My Question or Issue Previously, it was possible to start playing artist's album's tracks one after another. When one album ...
Moderator
623 Views
1 replies
0 likes
Y’all I am DESPERATE here. I can’t get my local songs to sync to my iPhone and I’ve tried EVERYTHING. Cleared my cache, turned off my fire wall, downloaded the songs to play offline, checked local files were selected.... NOTHING WORKS. For some reaso...
Y’all I am DESPERATE here. I can’t get my local songs to sync to my iPhone and I’ve tried EVERYTHING. Cleared my cache, turned off my fire wall, downloaded the songs to play offline, checked local fi...
Moderator
398 Views
1 replies
0 likes
PlanPremiumCountry Netherlands Operating SystemWindows 10 My Question or Issue The media keys on my Corsair K95 RGB Platinum don't work with Spotify when the app is not in focus. A Google search for a solution to this problem tells me to do something...
Plan Premium Country Netherlands Operating System Windows 10 My Question or Issue The media keys on my Corsair K95 RGB Platinum don't work with Spotify when the a...
Spotify Legend
2331 Views
15 replies
1 likes
PlanPremiumCountryThe NetherlandsDevicedesktopOperating Systemwindows 10 My Question or IssueI can't see my friend activity tab on spotify!now before you say to just go to my settings and click ''see what your friends are playing'' it doesn't work. I...
Plan Premium Country The Netherlands Device desktop Operating System windows 10 My Question or Issue I can't see my friend activity tab on spotify! now before you say to just go to ...
Spotify Legend
606 Views
1 replies
0 likes
Hey everyone. is there a way to Convert a Playlist file from Spotify (LDB FILE) to a TXT file or convert it directly to a New Spotify Account?
Hey everyone. is there a way to Convert a Playlist file from Spotify (LDB FILE) to a TXT file or convert it directly to a New Spotify Account?
Spotify Legend
934 Views
1 replies
0 likes
