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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

6650 Views

25 comments

19 likes

Other
Fixed
  • 6650 Views
  • 25 comments
  • 19 votes

Unable to remove local files from Liked songs

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.

Moderator

Moderator

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.  

andrewr26

Newbie

14602 Views

13 comments

3 likes

Other
Not Right Now
  • 14602 Views
  • 13 comments
  • 3 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Loneliest_Cabin

Spotify

26791 Views

56 comments

50 likes

Your Library
Fixed
  • 26791 Views
  • 56 comments
  • 50 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

Moderator

Moderator

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...

Alfgo1

Newbie

50457 Views

182 comments

205 likes

Other
Not Right Now
  • 50457 Views
  • 182 comments
  • 205 votes

Mix button not working

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

Moderator

Moderator

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

MihailY

Moderator

7806 Views

8 comments

9 likes

Other
Fixed
  • 7806 Views
  • 8 comments
  • 9 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

Spotify Legend

Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...

Elena

Moderator

308339 Views

357 comments

223 likes

Other
Old Case Closed
  • 308339 Views
  • 357 comments
  • 223 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

Moderator

Moderator

Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...

Sethyrus

Newbie

37572 Views

129 comments

221 likes

Android
Mobile
Not Right Now
  • 37572 Views
  • 129 comments
  • 221 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

Spotify Legend

Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...

user-removed

Not applicable

56820 Views

100 comments

213 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Old Case Closed
  • 56820 Views
  • 100 comments
  • 213 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

Casual Listener

Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...

MyrdhinBZH

Newbie

123733 Views

193 comments

326 likes

Other
Not Right Now
  • 123733 Views
  • 193 comments
  • 326 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

master_tom

Newbie

18792 Views

42 comments

28 likes

Desktop
Other
Fixed
  • 18792 Views
  • 42 comments
  • 28 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

Casual Listener

Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...

CesarFR

Newbie

43641 Views

85 comments

246 likes

iOS
Mobile
Not Right Now
  • 43641 Views
  • 85 comments
  • 246 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

Casual Listener

Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...

mebailey

Newbie

123075 Views

481 comments

386 likes

Android
Not Right Now
  • 123075 Views
  • 481 comments
  • 386 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

19652 Views

32 comments

23 likes

Other
Your Library
Fixed
  • 19652 Views
  • 32 comments
  • 23 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

16383 Views

5 comments

2 likes

Other
Fixed
  • 16383 Views
  • 5 comments
  • 2 votes

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Shade234

Newbie

5302 Views

5 comments

14 likes

Other
Fixed
  • 5302 Views
  • 5 comments
  • 14 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

Moderator

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  

Jbonfe10

Visitor

13887 Views

60 comments

18 likes

Premium family
Fixed
  • 13887 Views
  • 60 comments
  • 18 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

andymiller320

Newbie

19185 Views

20 comments

2 likes

Desktop
Mobile
Fixed
  • 19185 Views
  • 20 comments
  • 2 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

Spotify Legend

Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...

kikamonju

Newbie

64502 Views

135 comments

261 likes

Not Right Now
  • 64502 Views
  • 135 comments
  • 261 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

Casual Listener

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

keysosaurus

Newbie

50078 Views

175 comments

331 likes

Desktop
Not Right Now
  • 50078 Views
  • 175 comments
  • 331 votes