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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • Dian
  • Moderator
  • 20327 Views
  • 87 comments
  • 265 likes
  • Desktop
    Mobile
  • Fixed
  • 20327 Views
  • 87 comments
  • 265 votes

[Desktop] Spotify becomes unresponsive when using Search

When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX IT! Plan Premium Device PC Operating System Windows...

  • Casual Listener
  • When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX ...
  • Mihail
  • Spotify Legend
  • 24012 Views
  • 137 comments
  • 267 likes
  • Desktop
    Windows
  • Not Right Now
  • 24012 Views
  • 137 comments
  • 267 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Newbie
  • 41093 Views
  • 56 comments
  • 86 likes
  • Android
    iOS
  • Fixed
  • 41093 Views
  • 56 comments
  • 86 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Spotify
  • Spotify
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • MihailY
  • Moderator
  • 3435 Views
  • 33 comments
  • 33 likes
  • Mobile
  • Not Right Now
  • 3435 Views
  • 33 comments
  • 33 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • hanumav
  • Newbie
  • 24674 Views
  • 71 comments
  • 278 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 24674 Views
  • 71 comments
  • 278 votes

[Desktop] Scroll position not saved when navigating through pages

Hey folks, We're receiving reports from users that navigating back and forth through the desktop app no longer returns them to the point on the page they were previously on. If they're halfway down a page and try navigating forward a page, returning ...

  • Spotify Legend
  • Hey folks,     We're receiving reports from users that n avigating back and forth through the desktop app no longer returns them to the point on the page they were previously on.&n...
  • jaclynkpage
  • Newbie
  • 11060 Views
  • 81 comments
  • 144 likes
  • Desktop
  • Fixed
  • 11060 Views
  • 81 comments
  • 144 votes

[Xbox] Playback issues

PlanFreeCountryUnited StatesDeviceiPhone 6+, Xbox OneOperating SystemiOS 12.1.2 My Question or Issue I usually listen to Spotify by pairing my phone to my Xbox so i can listen to it while i play games. It was working earlier today but when i tried an...

  • Casual Listener
  • Plan Free Country United States Device iPhone 6+, Xbox One Operating System iOS 12.1.2   My Question or Issue  I usually listen to Spotify by pairing my phone to my Xbox so i can ...
  • Nutella830
  • Newbie
  • 29159 Views
  • 96 comments
  • 497 likes
  • Music
  • Fixed
  • 29159 Views
  • 96 comments
  • 497 votes

No internet connection/ app shows offline despite on WiFi or data

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi. I have tr...

  • Casual Listener
  •   Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" err...
  • Nikola
  • Moderator
  • 129416 Views
  • 222 comments
  • 356 likes
  • Mobile
  • Closed
  • 129416 Views
  • 222 comments
  • 356 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • SlavoBlcha
  • Newbie
  • 15062 Views
  • 37 comments
  • 95 likes
  • Android
  • Fixed
  • 15062 Views
  • 37 comments
  • 95 votes

[Desktop] Local files with special characters or non-English letters in their name not working

Plan Premium Country France Device Desktop Windows Operating System Windows 10 My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows desktop app (so not the Microsoft store version, the version downloaded from th...

  • Gig Goer
  • Plan Premium Country France Device Desktop Windows Operating System Windows 10   My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows d...
  • slug_camargo
  • Gig Goer
  • 18721 Views
  • 121 comments
  • 202 likes
  • Desktop
  • Fixed
  • 18721 Views
  • 121 comments
  • 202 votes

When I start the web player one of my monitors shuts off/loses connection

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?

  • Casual Listener
  • Plan Free/Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  How can I prevent my monitor from shutting off when I start the web player?
  • CaBaL2k
  • Newbie
  • 86619 Views
  • 186 comments
  • 544 likes
  • Won't Fix
  • 86619 Views
  • 186 comments
  • 544 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 29071 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 29071 Views
  • 90 comments
  • 148 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that  Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this...
  • DravinClaw
  • Newbie
  • 10918 Views
  • 40 comments
  • 335 likes
  • Subscription
  • Fixed
  • 10918 Views
  • 40 comments
  • 335 votes

Streaming issues for Blackpink songs on different devices

As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink. All songs from their latest album has this issue.

  • Casual Listener
  • As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink.  All songs from their latest album has this issue.
  • Mihail
  • Spotify Legend
  • 36443 Views
  • 82 comments
  • 165 likes
  • Desktop
    Mobile
  • Not Right Now
  • 36443 Views
  • 82 comments
  • 165 votes

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • warrenmaynard
  • Newbie
  • 48597 Views
  • 204 comments
  • 561 likes
  • Android
  • Closed
  • 48597 Views
  • 204 comments
  • 561 votes

Wrapped 2021 Stories skipping quickly

Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.

  • Moderator
  • Moderator
  • Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.
  • Ver
  • Spotify Legend
  • 36867 Views
  • 50 comments
  • 72 likes
  • Mobile
  • Closed
  • 36867 Views
  • 50 comments
  • 72 votes

Spotify shows "offline" even when connected to Wifi or mobile data

I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've tried disconnecting from Wifi and using Mobile Data, I'...

  • Casual Listener
  • I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've trie...
  • giuffrolo
  • Visitor
  • 60677 Views
  • 282 comments
  • 528 likes
  • Android Error
    Samsung S8 Active
    Spotify offline
  • Fixed
  • 60677 Views
  • 282 comments
  • 528 votes

Issue with the playlist ”your episodes”

Plan Premium Country Sweden Device iPhone X Operating System iOS 14 My Question or Issue The playlist ”my episodes” is showing that it contains 1 episode (1 avsnitt) but when openign the playlist it is empty. By adding another episode it says 2 episo...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone X Operating System iOS 14   My Question or Issue The playlist ”my episodes” is showing that it contains 1 episode (1 avsnitt) but wh...
  • Ver
  • Spotify Legend
  • 12534 Views
  • 72 comments
  • 127 likes
  • Mobile
    Your Library
  • Fixed
  • 12534 Views
  • 72 comments
  • 127 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • FenrirWolff
  • Regular
  • 41218 Views
  • 165 comments
  • 193 likes
  • Android
  • Won't Fix
  • 41218 Views
  • 165 comments
  • 193 votes

Old playlists missing from "recover playlists" section. Help?

PlanPremiumCountryFinlandDeviceiPhone 7, PC Operating System(iOS 13, Windows 10) My Question or IssueRecently I wanted to retrieve some old playlists to find old songs for a playlist I'm building. I went to recover playlists and only had maybe 10 eve...

  • Casual Listener
  • Plan Premium Country Finland Device iPhone 7, PC  Operating System (iOS 13, Windows 10)   My Question or Issue Recently I wanted to retrieve some old playlists to find old songs f...
  • Xenia
  • Moderator
  • 27595 Views
  • 64 comments
  • 245 likes
  • Closed
  • 27595 Views
  • 64 comments
  • 245 votes