Ongoing Issues

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

user-removed
Visitor
Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another accou...
2020-06-07 7:15:50 PM
Wednesday
twentiethavenue
Roadie
114280 Views
166 comments
398 likes
Mobile
Not Right Now

114280 Views
166 comments
398 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

Vasil
Moderator
Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.
2022-10-27 3:04:47 PM
2 weeks ago
me4tgr1ndr
Newbie
10005 Views
53 comments
25 likes
Other
Not Right Now

10005 Views
53 comments
25 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

Yordan
Moderator
Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
2022-01-28 4:32:34 PM
2 weeks ago
Luds6
Newbie
6525 Views
42 comments
35 likes
Desktop
Not Right Now

6525 Views
42 comments
35 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

Eni
Moderator
Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know b...
2021-12-10 2:50:43 PM
2 weeks ago
ABakes
Casual Listener
14419 Views
124 comments
212 likes
Android
Mobile
Not Right Now

14419 Views
124 comments
212 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Mihail
Spotify Legend
Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
2021-07-30 12:04:55 PM
3 weeks ago
prgazevedo
Newbie
139549 Views
313 comments
629 likes
Other
Not Right Now

139549 Views
313 comments
629 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

leviteo
Casual Listener
Plan Premium Country Italy Device Amazon Echo Dot - Italy Operating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
2018-11-15 4:07:10 PM
3 weeks ago
jrwigs
Casual Listener
42264 Views
121 comments
265 likes
Other
Not Right Now

42264 Views
121 comments
265 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

watertank
Casual Listener
Plan All Country All Device All Operating System All My Question or Issue Songs that have already been added to library appear as unadded in artist pages (and elsewhere). Eithe...
2018-06-28 11:50:02 PM
4 weeks ago
drumbum6
Casual Listener
14783 Views
62 comments
77 likes
bug
data model
Not Right Now

14783 Views
62 comments
77 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

schou1984
Casual Listener
Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
2018-02-09 9:43:54 PM
2022-12-28 2:55:18 AM
Cruser_88
Casual Listener
44069 Views
243 comments
165 likes
Car
Not Right Now

44069 Views
243 comments
165 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

Metrix14
Casual Listener
Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
2020-10-02 8:12:19 PM
2022-12-25 8:45:27 AM
ChrisAhlund
Music Fan
13371 Views
144 comments
50 likes
chromecast
Not Right Now

13371 Views
144 comments
50 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

Smathia1
Gig Goer
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
2020-02-18 3:47:12 PM
2022-12-19 9:47:37 PM
kylekevinriley
Newbie
9897 Views
52 comments
186 likes
podcast
progress bar
Not Right Now

9897 Views
52 comments
186 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

Ver
Spotify Legend
Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this ...
2021-07-11 11:46:44 AM
2022-12-18 11:54:18 AM
Louloux
Newbie
54336 Views
383 comments
993 likes
Mobile
Your Library
Not Right Now

54336 Views
383 comments
993 votes

Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth. My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit. The Phone connects...

Turbotorte
Casual Listener
Greetings Spotifyers, I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth. My Phone is the Samsung Note 8 and e...
2018-12-09 4:35:14 PM
2022-12-12 11:33:18 AM
CodeCrusher
Visitor
42109 Views
115 comments
60 likes
Android
bluetooth
headunit
Kenwood
no connection
Not Right Now

42109 Views
115 comments
60 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

haydnrb7
Casual Listener
Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or what...
2019-01-15 12:47:33 AM
2022-12-07 12:19:16 AM
ppablospizzaservice
Newbie
32329 Views
181 comments
287 likes
Android
Not Right Now

32329 Views
181 comments
287 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

sicahjes
Music Fan
My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
2019-06-02 6:46:17 AM
2022-12-07 4:20:19 PM
theooophile
Newbie
27378 Views
93 comments
96 likes
Music
Not Right Now

27378 Views
93 comments
96 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

Jeremy
Spotify
Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.
2022-07-23 4:23:22 PM
2022-12-02 5:08:12 PM
jir00
Newbie
7496 Views
71 comments
53 likes
Mobile
Not Right Now

7496 Views
71 comments
53 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

gmarrouke
Casual Listener
I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
2017-11-02 6:58:00 AM
2022-11-28 5:03:11 AM
jakeyy
Visitor
22498 Views
173 comments
326 likes
Desktop
Not Right Now

22498 Views
173 comments
326 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

user-removed
Visitor
I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
2020-11-13 4:26:03 AM
2022-11-15 1:02:25 AM
LoveBomber
Visitor
12441 Views
40 comments
38 likes
Other
Not Right Now

12441 Views
40 comments
38 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

Jeremy
Spotify
Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
2022-06-17 10:36:58 AM
2022-11-12 11:59:43 AM
MihailY
Moderator
3261 Views
33 comments
33 likes
Mobile
Not Right Now

3261 Views
33 comments
33 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

SylviaNZ
Casual Listener
Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync fun...
2020-03-20 10:39:37 PM
2022-11-02 7:08:58 PM
priyajjain
Regular
67610 Views
175 comments
244 likes
Other
Not Right Now

67610 Views
175 comments
244 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

user-removed
Visitor
Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
2019-12-10 10:59:09 AM
2022-10-22 5:47:39 AM
qgittings
Newbie
34387 Views
138 comments
885 likes
Not Right Now

34387 Views
138 comments
885 votes

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