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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • sweet71
  • Casual Listener
  • 2611 Views
  • 21 comments
  • 13 likes
  • Android
  • Not Right Now
  • 2611 Views
  • 21 comments
  • 13 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • Kazukini
  • Newbie
  • 63332 Views
  • 475 comments
  • 374 likes
  • Android
  • Not Right Now
  • 63332 Views
  • 475 comments
  • 374 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • Mesikazej
  • Newbie
  • 33784 Views
  • 148 comments
  • 460 likes
  • Android
  • Not Right Now
  • 33784 Views
  • 148 comments
  • 460 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Stevie_Wonder
  • Music Fan
  • 46691 Views
  • 297 comments
  • 408 likes
  • Other
  • Not Right Now
  • 46691 Views
  • 297 comments
  • 408 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • DanieleP
  • Newbie
  • 11713 Views
  • 46 comments
  • 50 likes
  • Desktop
  • Not Right Now
  • 11713 Views
  • 46 comments
  • 50 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • Garred34
  • Visitor
  • 25333 Views
  • 168 comments
  • 183 likes
  • Other
  • Not Right Now
  • 25333 Views
  • 168 comments
  • 183 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • Lazore
  • Casual Listener
  • 44178 Views
  • 146 comments
  • 910 likes
  • Not Right Now
  • 44178 Views
  • 146 comments
  • 910 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • 3tmf-cdpy7_s3
  • Newbie
  • 180577 Views
  • 328 comments
  • 746 likes
  • Other
  • Not Right Now
  • 180577 Views
  • 328 comments
  • 746 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • vivaemptiness
  • Newbie
  • 35941 Views
  • 92 comments
  • 58 likes
  • Other
  • Not Right Now
  • 35941 Views
  • 92 comments
  • 58 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • Joehrogers100
  • Newbie
  • 27120 Views
  • 84 comments
  • 241 likes
  • iOS
    Mobile
  • Not Right Now
  • 27120 Views
  • 84 comments
  • 241 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • aneagu
  • Newbie
  • 16651 Views
  • 45 comments
  • 45 likes
  • Other
  • Not Right Now
  • 16651 Views
  • 45 comments
  • 45 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • Ash_2
  • Newbie
  • 64177 Views
  • 342 comments
  • 826 likes
  • Connect
  • Not Right Now
  • 64177 Views
  • 342 comments
  • 826 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • ML3D
  • Newbie
  • 99225 Views
  • 192 comments
  • 321 likes
  • Other
  • Not Right Now
  • 99225 Views
  • 192 comments
  • 321 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Grumpymcgrumpface
  • Visitor
  • 35953 Views
  • 102 comments
  • 113 likes
  • music
  • Not Right Now
  • 35953 Views
  • 102 comments
  • 113 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • kikamonju
  • Newbie
  • 46779 Views
  • 135 comments
  • 255 likes
  • Not Right Now
  • 46779 Views
  • 135 comments
  • 255 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

spotify.gif
  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I chang...
  • xuanlamne_
  • Newbie
  • 10817 Views
  • 29 comments
  • 33 likes
  • Windows
  • Not Right Now
  • 10817 Views
  • 29 comments
  • 33 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • keysosaurus
  • Newbie
  • 32635 Views
  • 175 comments
  • 330 likes
  • Desktop
  • Not Right Now
  • 32635 Views
  • 175 comments
  • 330 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • hendersj
  • Casual Listener
  • 23448 Views
  • 154 comments
  • 54 likes
  • Not Right Now
  • 23448 Views
  • 154 comments
  • 54 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • sonicthegamer23
  • Newbie
  • 5865 Views
  • 25 comments
  • 26 likes
  • Your Library
  • Not Right Now
  • 5865 Views
  • 25 comments
  • 26 votes

[Mobile] Issue playing filtered Liked Songs via Connect

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops responding. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops resp...
  • Vasil
  • Moderator
  • 3898 Views
  • 85 comments
  • 2 likes
  • Mobile
  • Not Right Now
  • 3898 Views
  • 85 comments
  • 2 votes