Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

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  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music d...
  • Zahrd024
  • Newbie
  • 3120 Views
  • 28 comments
  • 16 likes
  • Not Right Now
  • 3120 Views
  • 28 comments
  • 16 votes

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

  • Casual Listener
  • Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen ...
  • jmuffitt
  • Casual Listener
  • 3713 Views
  • 38 comments
  • 31 likes
  • Samsung
    TV
  • Not Right Now
  • 3713 Views
  • 38 comments
  • 31 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • herecomesthebri
  • Newbie
  • 92085 Views
  • 154 comments
  • 383 likes
  • Mobile
  • Not Right Now
  • 92085 Views
  • 154 comments
  • 383 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • WiboP
  • Casual Listener
  • 46922 Views
  • 337 comments
  • 792 likes
  • chromecast
    Connect
  • Not Right Now
  • 46922 Views
  • 337 comments
  • 792 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Casual Listener
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • alexjamesbutler
  • Newbie
  • 11418 Views
  • 42 comments
  • 38 likes
  • Other
  • Not Right Now
  • 11418 Views
  • 42 comments
  • 38 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • calamar-87
  • Music Fan
  • 11508 Views
  • 107 comments
  • 192 likes
  • Android
    Mobile
  • Not Right Now
  • 11508 Views
  • 107 comments
  • 192 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • matteustace
  • Newbie
  • 4791 Views
  • 37 comments
  • 33 likes
  • Desktop
  • Not Right Now
  • 4791 Views
  • 37 comments
  • 33 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • Yordan
  • Moderator
  • 4203 Views
  • 39 comments
  • 3 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 4203 Views
  • 39 comments
  • 3 votes

[Liked Songs] Play queue not sorting correctly after reopening Spotify

Plan Premium Country US Device Samsung Galaxy 9, Windows 10 PC Operating System Android, Windows 10,etc.) My Question or Issue I want to listen to my liked songs by title in alphabetical order, and I used to be able to do that. After being closed, th...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy 9, Windows 10 PC Operating System Android, Windows 10,etc.)   My Question or Issue I want to listen to my liked songs by title i...
  • sinner255
  • Newbie
  • 1218 Views
  • 8 comments
  • 7 likes
  • queue
    sorting
    Sorting Options
    Sync trouble
  • Not Right Now
  • 1218 Views
  • 8 comments
  • 7 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizonta...
  • goobs4life
  • Newbie
  • 36857 Views
  • 126 comments
  • 646 likes
  • Not Right Now
  • 36857 Views
  • 126 comments
  • 646 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • goosy073103
  • Newbie
  • 11243 Views
  • 143 comments
  • 49 likes
  • chromecast
  • Not Right Now
  • 11243 Views
  • 143 comments
  • 49 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • shayismyname
  • Visitor
  • 30349 Views
  • 169 comments
  • 272 likes
  • Android
  • Not Right Now
  • 30349 Views
  • 169 comments
  • 272 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • Kenyarama
  • Newbie
  • 21036 Views
  • 172 comments
  • 326 likes
  • Desktop
  • Not Right Now
  • 21036 Views
  • 172 comments
  • 326 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • reasay
  • Newbie
  • 9993 Views
  • 56 comments
  • 174 likes
  • Desktop
    Web Player
  • Not Right Now
  • 9993 Views
  • 56 comments
  • 174 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
  • scatmanjohn
  • Newbie
  • 33312 Views
  • 238 comments
  • 165 likes
  • Car
  • Not Right Now
  • 33312 Views
  • 238 comments
  • 165 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • SaraP1
  • Newbie
  • 23280 Views
  • 70 comments
  • 274 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 23280 Views
  • 70 comments
  • 274 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • ElSuave
  • Newbie
  • 25652 Views
  • 90 comments
  • 94 likes
  • Music
  • Not Right Now
  • 25652 Views
  • 90 comments
  • 94 votes

Auto Rotate to Landscape Stopped Working

PlanPremiumCountryUS DeviceSamsung Galaxy S8 My Question or IssueStarting this week, the app stopped auto rotating to landscape view on the current song page. On any other page, it works like normal and goes to landscape. I have restarted my phone, r...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Galaxy S8     My Question or Issue Starting this week, the app stopped auto rotating to landscape view on the current song page. On a...
  • dbongard
  • Music Fan
  • 13368 Views
  • 110 comments
  • 119 likes
  • Not Right Now
  • 13368 Views
  • 110 comments
  • 119 votes

Garmin Zumo connection issue

PlanFamily DeviceOnePlus 3TGarmin Zumo 595Operating SystemAndroid 8.0.0 My Question or IssueGarmin Zumo 595 connection to Spotify on my OnePlus 3T was working well with Spotify 8.4.77.779.Since last Spotify update, connection always fails.I reinstall...

  • Casual Listener
  • Plan Family   Device OnePlus 3T Garmin Zumo 595 Operating System Android 8.0.0   My Question or Issue Garmin Zumo 595 connection to Spotify on my OnePlus 3T was working well ...
  • turbodj
  • Newbie
  • 11573 Views
  • 88 comments
  • 48 likes
  • Music
    Other
  • Not Right Now
  • 11573 Views
  • 88 comments
  • 48 votes

[Desktop] Can't sort by length on Liked Songs

Plan Premium Country U.S. Device iPhone SE, Windows 10 Lapto Operating System windows 10 My Question or Issue I can't sort playlists by length, on my iPhone or on the laptop. I look it up online and according to posts I should be able to at least on ...

  • Casual Listener
  • Plan Premium Country U.S.   Device iPhone SE, Windows 10 Lapto Operating System windows 10   My Question or Issue  I can't sort playlists by length, on my iPhone ...
  • michaelguild13
  • Newbie
  • 5551 Views
  • 22 comments
  • 47 likes
  • Desktop
  • Not Right Now
  • 5551 Views
  • 22 comments
  • 47 votes