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[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • twentiethavenue
  • Roadie
  • 114280 Views
  • 166 comments
  • 398 likes
  • Mobile
  • Not Right Now
  • 114280 Views
  • 166 comments
  • 398 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • me4tgr1ndr
  • Newbie
  • 10005 Views
  • 53 comments
  • 25 likes
  • Other
  • Not Right Now
  • 10005 Views
  • 53 comments
  • 25 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • Luds6
  • Newbie
  • 6525 Views
  • 42 comments
  • 35 likes
  • Desktop
  • Not Right Now
  • 6525 Views
  • 42 comments
  • 35 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • ABakes
  • Casual Listener
  • 14419 Views
  • 124 comments
  • 212 likes
  • Android
    Mobile
  • Not Right Now
  • 14419 Views
  • 124 comments
  • 212 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • prgazevedo
  • Newbie
  • 139549 Views
  • 313 comments
  • 629 likes
  • Other
  • Not Right Now
  • 139549 Views
  • 313 comments
  • 629 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I have...
  • jrwigs
  • Casual Listener
  • 42264 Views
  • 121 comments
  • 265 likes
  • Other
  • Not Right Now
  • 42264 Views
  • 121 comments
  • 265 votes

Saved songs do not show as saved on Album or Artist pages

PlanAllCountry AllDeviceAllOperating SystemAll My Question or IssueSongs that have already been added to library appear as unadded in artist pages (and elsewhere). Either Spotify has a terrible data model or they don't care about their users. Or perh...

  • Casual Listener
  • Plan All Country  All Device All Operating System All   My Question or Issue Songs that have already been added to library appear as unadded in artist pages (and elsewhere). Eithe...
  • drumbum6
  • Casual Listener
  • 14783 Views
  • 62 comments
  • 77 likes
  • bug
    data model
  • Not Right Now
  • 14783 Views
  • 62 comments
  • 77 votes

Track Information On Car Display Is Out Of Sync

Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car. But the...

  • Casual Listener
  • Hi I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track i...
  • Cruser_88
  • Casual Listener
  • 44069 Views
  • 243 comments
  • 165 likes
  • Car
  • Not Right Now
  • 44069 Views
  • 243 comments
  • 165 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • ChrisAhlund
  • Music Fan
  • 13371 Views
  • 144 comments
  • 50 likes
  • chromecast
  • Not Right Now
  • 13371 Views
  • 144 comments
  • 50 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • kylekevinriley
  • Newbie
  • 9897 Views
  • 52 comments
  • 186 likes
  • podcast
    progress bar
  • Not Right Now
  • 9897 Views
  • 52 comments
  • 186 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • Louloux
  • Newbie
  • 54336 Views
  • 383 comments
  • 993 likes
  • Mobile
    Your Library
  • Not Right Now
  • 54336 Views
  • 383 comments
  • 993 votes

Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth. My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit. The Phone connects...

  • Casual Listener
  • Greetings Spotifyers, I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.   My Phone is the Samsung Note 8 and e...
  • CodeCrusher
  • Visitor
  • 42109 Views
  • 115 comments
  • 60 likes
  • Android
    bluetooth
    headunit
    Kenwood
    no connection
  • Not Right Now
  • 42109 Views
  • 115 comments
  • 60 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • ppablospizzaservice
  • Newbie
  • 32329 Views
  • 181 comments
  • 287 likes
  • Android
  • Not Right Now
  • 32329 Views
  • 181 comments
  • 287 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • theooophile
  • Newbie
  • 27378 Views
  • 93 comments
  • 96 likes
  • Music
  • Not Right Now
  • 27378 Views
  • 93 comments
  • 96 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • jir00
  • Newbie
  • 7496 Views
  • 71 comments
  • 53 likes
  • Mobile
  • Not Right Now
  • 7496 Views
  • 71 comments
  • 53 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • jakeyy
  • Visitor
  • 22498 Views
  • 173 comments
  • 326 likes
  • Desktop
  • Not Right Now
  • 22498 Views
  • 173 comments
  • 326 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • LoveBomber
  • Visitor
  • 12441 Views
  • 40 comments
  • 38 likes
  • Other
  • Not Right Now
  • 12441 Views
  • 40 comments
  • 38 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Spotify
  • Spotify
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • MihailY
  • Moderator
  • 3261 Views
  • 33 comments
  • 33 likes
  • Mobile
  • Not Right Now
  • 3261 Views
  • 33 comments
  • 33 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • priyajjain
  • Regular
  • 67610 Views
  • 175 comments
  • 244 likes
  • Other
  • Not Right Now
  • 67610 Views
  • 175 comments
  • 244 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • qgittings
  • Newbie
  • 34387 Views
  • 138 comments
  • 885 likes
  • Not Right Now
  • 34387 Views
  • 138 comments
  • 885 votes