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Ongoing Issues

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21348 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21348 Views
  • 16 replies
  • 0 likes

Superuser Contribution Trouble with verifying student account

HiI'm on a free Premium trial, and want to switch to Student Premium. While verifying, after filling the form, the "Verify using your school credentials." site appears. I click on the "Log in to school" button, which opens a new window. I log into my...

  • Casual Listener
  • Hi I'm on a free Premium trial, and want to switch to Student Premium. While verifying, after filling the form, the "Verify using your school credentials." site appears. I click on the "Log in to sc...
  • Jeremy
  • Spotify Legend
  • 738 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 738 Views
  • 3 replies
  • 0 likes

Solved!! I change country after student verification successfully ,now can’t pay or renew subscription.

My Question or IssueI change country after student verification successfully ,now can’t pay or renew subscription. I want to pay in US dollars

  • Visitor
  •   My Question or Issue I change country after student verification successfully ,now can’t pay or renew subscription. I want to pay in US dollars 
  • Maxim
  • Spotify Star
  • 551 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 551 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged wrong as a student

Hello, I’ve been using Spotify premium for many years now. Since 2 years as a student. I verified it 1 month ago but since 2 months I get charged the wrong price. I pay 9,99€ but as a student I should only pay 5€ Can somebody help me? I don’t know ho...

  • Casual Listener
  • Hello, I’ve been using Spotify premium for many years now. Since 2 years as a student. I verified it 1 month ago but since 2 months I get charged the wrong price. I pay 9,99€ but as a student I shoul...
  • Kiril
  • Moderator
  • 583 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 583 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't reverify for student subscription

I received an email saying that my student subscription would expire in a month unless I reverified. I clicked on the link but all it does is take me to my account page. I'm 99% sure I haven't used up the 4 year limit, so I'm not sure why it's not le...

  • Newbie
  • I received an email saying that my student subscription would expire in a month unless I reverified. I clicked on the link but all it does is take me to my account page. I'm 99% sure I haven't used u...
  • Mihail
  • Spotify Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 557 Views
  • 1 replies
  • 0 likes

Solved!! Error on changing payment details

PlanPremium for StudentsCountryBrazil My Question or IssueWhen I try to change the Premium for Students plan payment details, using a credit card from Crypto.com, I get the following error:"The payment failed. Please try again, use a different paymen...

  • Casual Listener
  • Plan Premium for Students Country Brazil   My Question or Issue When I try to change the Premium for Students plan payment details, using a credit card from Crypto.com, I get the f...
  • Luan
  • Spotify Star
  • 1291 Views
  • 7 replies
  • 1 likes
  • Premium for Students
  • 1291 Views
  • 7 replies
  • 1 likes

Superuser Contribution Problemi con sottoscrizione abbonamento studenti

Qualche settimana fa feci la verifica per vedere se ero idonea all’abbonamento studenti, senza però proseguire, infatti non avevo nemmeno inserito i dati della carta di credito e dal mio account risulta sempre il piano gratuito. Oggi volevo sottoscri...

  • Newbie
  • Qualche settimana fa feci la verifica per vedere se ero idonea all’abbonamento studenti, senza però proseguire, infatti non avevo nemmeno inserito i dati della carta di credito e dal mio account risu...
  • Alex
  • Spotify Legend
  • 1927 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1927 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reverify student discount

I just received an email saying “In a month's time, your Premium Student with Hulu and SHOWTIME plan expires. To keep your student discount, you need to reverify that you’re enrolled in an accredited college or university”. However, it has not even b...

  • Newbie
  • ...ccredited college or university”. However, it has not even been 6 months since I have subscribed as a student.    Plan Premium for Students Country U.S.A. Device (iPhone X, HP laptop, and i...
  • Mario
  • Spotify Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 841 Views
  • 1 replies
  • 0 likes

Student authentication

I cannot authenticate as a student as Spotify only considers my University as ONE Faculty and directly redirects me to the website of a Faculty that is not mine. If I search for my faculty, I can’t find it, only my university and I cannot authenticat...

  • Newbie
  • I cannot authenticate as a student as Spotify only considers my University as ONE Faculty and directly redirects me to the website of a Faculty that is not mine. If I search for my faculty, I can’t f...
  • Maxim
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution You have already redeemed this offer.

A few months back I had verified THIS (my one and only) account for Spotify student. But I never actually activated the service and kept using the free version instead - I had changed my mind on paying for the service. Now, fast forward a couple of m...

  • Newbie
  • ...aying for the service. Now, fast forward a couple of months, I have once again decided to get premium, but when I press on the "Spotify for students" page and fill in my information, it says "you have a...
  • Elena
  • Moderator
  • 2670 Views
  • 2 replies
  • 16 likes
  • Premium for Students
  • 2670 Views
  • 2 replies
  • 16 likes

Superuser Contribution SheerID problems

PlanFreeCountryAustralia DeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue When I am verifying for Student Discount,I inserted my Australian phone number,started with “0405” (VODA AU). And then there pops out “phone number‘s country code...

  • Newbie
  • Plan Free Country Australia   Device iPhone 6 Plus Operating System iOS 12   My Question or Issue  When I am verifying for Student Discount,I inserted my Australian phone nu...
  • CarlosE
  • Moderator
  • 861 Views
  • 3 replies
  • 2 likes
  • Student
  • 861 Views
  • 3 replies
  • 2 likes

Superuser Contribution Student Discount No Longer Works

PlanPremiumCountryScotlandDeviceiPhone XR My Question or IssueI've been having an issue with my Spotify student discount. I have had Spotify since November 2017, I then activated my student discount in March 2018. I got a notification in November of ...

  • Casual Listener
  • Plan Premium Country Scotland Device iPhone XR   My Question or Issue I've been having an issue with my Spotify student discount. I have had Spotify since November 2017, I then activated...
  • Jeremy
  • Spotify Legend
  • 722 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 722 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium for a teenager

Hi, I'm a student in Turkey; going to a middle school. Can i use the adventages of Premium for Students? At: home --> help, it says i need to go a university. Btw, im 8th grade.

  • Visitor
  • Hi, I'm a student in Turkey; going to a middle school. Can i use the adventages of Premium for Students?  At: home --> help, it says i need to go a university.   Btw, i...
  • Ver
  • Spotify Legend
  • 2969 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 2969 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stuck on verification page

PlanCurrently Free/ Trying to start Premium StudentCountryCanada DevicePCOperating SystemUbuntu and Windows 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I've r...

AlFa916_0-1636122175495.png
  • Regular
  • Plan Currently Free/ Trying to start Premium Student Country Canada   Device PC Operating System Ubuntu and Windows 10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Sys...
  • Jiaqi
  • Casual Listener
  • 1113 Views
  • 12 replies
  • 0 likes
  • Premium for Students
  • 1113 Views
  • 12 replies
  • 0 likes

Premium for Study Abroad Students

Hello, I am trying to activate a student subscription while studying abroad. I am from the US, so I have an American card, but my country is set on UK, since that's where I'm studying. When I try to make my payment, I get an error message saying my p...

  • Newbie
  • Hello, I am trying to activate a student subscription while studying abroad. I am from the US, so I have an American card, but my country is set on UK, since that's where I'm studying. When I try to ...
  • Maxim
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium abroad

PlanFreeCountryFinland/MexicoDeviceiPhone 12plusOperating SystemiOS 14 My Question or IssueI study and live officially in Finland and I had gotten a student premium. I left for exchange to Mexico in August and I forgot my bank card home which meant t...

  • Newbie
  • Plan Free Country Finland/Mexico Device iPhone 12plus Operating System iOS 14   My Question or Issue I study and live officially in Finland and I had gotten a student premium. I left f...
  • MafeG
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 478 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to redirect and resubscribe after paying for Student Plan

Plan - Student Plan of Rs. 59Free/Premium - PremiumCountry - India My Question or Issue My account has a verified student status till 24/02/2022 however due to recurring payments in India, I have to pay for Spotify every month but when I tried paying...

  • Casual Listener
  •       Plan - Student Plan of Rs. 59 Free/Premium - Premium Country - India     My Question or Issue   My account has a verified student status till 24/02/2022 ...
  • LakshayNagpal
  • Casual Listener
  • 1227 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1227 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Account

CountryCanadaDeviceiPhone 11Operating System(iOS 15.1) My Question or IssueI changed my plan back to a student account last month when I noticed it charged me 11.29. I didn’t know every year you have to confirm that your a student to continue with th...

  • Newbie
  •   Country Canada Device iPhone 11 Operating System (iOS 15.1)    My Question or Issue I changed my plan back to a student account last month when I noticed it charged me 11.29...
  • Jeremy
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play any podcasts on ipad pro or android, I've reinstalled many times

PlanPremiumCountryCzech republicDeviceiPad pro, OnePlus 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn both of my devices I can't play any podcasts, when I search for them nothing shows up and if I can it just does no...

  • Newbie
  • Plan Premium Country Czech republic Device iPad pro, OnePlus 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On both of my devices I can't play a...
  • Jeremy
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck on "You're verified" page

 Hi, so I just got verified by Sheer-ID and I have been trying to subscribe to premium. However, when I select the student plan, it sends me to this page in the photo attached. I tried it on multiple devices and I even tried going on incognito mode t...

E6BE69A1-7D0D-4BA3-8CF6-30CFDAD4AC25.png
  • Casual Listener
  •   Hi, so I just got verified by Sheer-ID and I have been trying to subscribe to premium. However, when I select the student plan, it sends me to this page in the photo attached. I tried it on multip...
  • Ver
  • Spotify Legend
  • 641 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 641 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cannot login in my university site

PlanPremium StudentCountryBrazil The student site the autenticator redirects me is not the student one. My student email cannot login in this site because it's only for professors and administrators, I even contected the university IT department and ...

  • Casual Listener
  • Plan Premium Student Country Brazil   The student site the autenticator redirects me is not the student one. My student email cannot login in this site because it's only for professors and ...
  • Ver
  • Spotify Legend
  • 1130 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1130 Views
  • 3 replies
  • 0 likes