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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5977 Views
  • 23 replies
  • 2 likes
  • 5977 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium payment issue

I paid for Spotify Premium Student Plan at 66/month for the first month. I forgot I have a free trial month and that I can pay the next month. That's fine. I paid the money through my country's(India) most successful payment method : UPI (paid throug...

  • Casual Listener
  • I paid for Spotify Premium Student Plan at 66/month for the first month. I forgot I have a free trial month and that I can pay the next month. That's fine. I paid the money through my country's(India...
  • Peter
  • Spotify Legend
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why is my Spotify account premium

Hello everyone! I write to you because recently I downloaded Spotify free I don't have premium I didn't buy the premium account but the weird thing is that I all the premium options like to listen without internet and to chose the song I listen to I ...

  • Visitor
  • Hello everyone!  I write to you because recently I downloaded Spotify free I don't have premium I didn't buy the premium account but the weird thing is that I all the premium options like to lis...
  • Peter
  • Spotify Legend
  • 2596 Views
  • 3 replies
  • 0 likes
  • 2596 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment failed in South Africa

PlanPremiumCountrySouth Africa My Question or IssueI have been trying for 3 months to get my subscription to work. I have tried everything in the help guide I have contacted the help chat and the tech support email, very nice people but unfortunately...

  • Regular
  • Plan Premium Country South Africa   My Question or Issue I have been trying for 3 months to get my subscription to work. I have tried everything in the help guide I have contacted the help...
  • baileyweiss
  • Regular
  • 994 Views
  • 3 replies
  • 0 likes
  • 994 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Failed with any of my card in South Africa

PlanPremiumCountrySouth AfricaDeviceMacbook Pro Operating SystemOS High Sierra My Question or IssueHello my name is Yann and i'm french.5 Years ago, I moved to South Africa.It's been 6 month that I changed my premium from french account to local Sout...

  • Newbie
  • Plan Premium Country South Africa Device Macbook Pro  Operating System OS High Sierra   My Question or Issue Hello my name is Yann and i'm french. 5 Years ago, I moved to South A...
  • Peter
  • Spotify Legend
  • 682 Views
  • 3 replies
  • 0 likes
  • 682 Views
  • 3 replies
  • 0 likes

Hulu Account not showing on Account Overview

I signed up for the Premium+Hulu plan, but now when I go to my account overview page there is no "your services" button or anything showing Hulu. The only thing about Hulu that I can find on my account is under apps. Help please? PlanPremiumCountry D...

  • Visitor
  • I signed up for the Premium+Hulu plan, but now when I go to my account overview page there is no "your services" button or anything showing Hulu.  The only thing about Hulu that I can find on my...
  • Billy-J
  • Spotify Star
  • 800 Views
  • 1 replies
  • 0 likes
  • 800 Views
  • 1 replies
  • 0 likes

Google assistant keeps telling me i am not a premium user when i tell it to play a song

I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It will still play the song but it is very annoying to ...

  • Visitor
  • I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It w...
  • Rene01
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

son yedi aydır hesabımdan iki kez para çekiliyor.

aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte.sen olacaksın Plan Serbest / Prim Ülke cihaz (iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 sonunda) İşletim sistemi (iOS 10, Android Oreo,...

  • Visitor
  • aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte. sen olacaksın Plan Serbest / Prim Ülke   cihaz (iPhone 8, Samsung Ga...
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Subscription In different country

So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unless u change the region in your profile. I wonder if ...

  • Visitor
  • So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unles...
  • Billy-J
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Twitter, Live Chat & Executive Team

Hi all, I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What should I do?

  • Visitor
  • Hi all,   I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What shoul...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

2 Charges of 1 dollar each

Hi Spotify, I just would like to know about 2 charges of 1 dollar in my Account. What are those for? My email is brubrulm@gmail.com ThanksBruna de Lima Martins

  • Casual Listener
  • Hi Spotify,   I just would like to know about 2 charges of 1 dollar in my Account.  What are those for?   My email is brubrulm@gmail.com   Thanks Bruna de Lima Martins
  • 32tj5ve5qyg68i7
  • Visitor
  • 800 Views
  • 5 replies
  • 0 likes
  • 800 Views
  • 5 replies
  • 0 likes

Can't login to Hulu

PlanPremium + HuluCountry USA DeviceRoku and android phone My Question or IssueI activated Hulu a while back and now I can't log in. I need to figure out which email is associated with the account. It's not the same as my Facebook account which I use...

  • Casual Listener
  •   Plan Premium + Hulu Country USA   Device Roku and android phone   My Question or Issue I activated Hulu a while back and now I can't log in. I need to figure out which email...
  • Smithity
  • Casual Listener
  • 3512 Views
  • 5 replies
  • 0 likes
  • 3512 Views
  • 5 replies
  • 0 likes

Solved!! How do I connect/make my showtime account?

So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a student. When I go to the showtime website it says I ne...

  • Casual Listener
  • So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a stud...
  • Keanu_C
  • Community Legend
  • 4572 Views
  • 1 replies
  • 0 likes
  • 4572 Views
  • 1 replies
  • 0 likes

Songs are not playing

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy J5Operating SystemAndroid My Question or IssueI was on a holiday for 2 weeks and about 90% of my downloaded music didn't work. I tried downloading it again a few times, but nothing seemed to work....

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy J5 Operating System Android   My Question or Issue I was on a holiday for 2 weeks and about 90% of my downloaded music didn't...
  • Mario
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for premium failed - Colombia

PlanPremiumCountryColombiaDeviceIPhone 7Operating SystemiOS 10 My Question or IssueHi, I´ve been trying to make the payment for Premium subscription but I keep receiving a message saying "Payment error. Please try again or use a different payment" - ...

  • Visitor
  • Plan Premium Country Colombia Device IPhone 7 Operating System iOS 10   My Question or Issue Hi, I´ve been trying to make the payment for Premium subscription but I keep receiving a me...
  • Peter
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student: Removing and Re-Adding Hulu

PlanPremium StudentCountryUSA Hi!I currently have a Premium for Students (with Hulu) subscription. I wanted to try Hulu + Live Tv for a week, but understand that I can't do so with a Spotify subscription. So, I was wondering if I remove Hulu from my ...

  • Newbie
  • Plan Premium Student Country USA   Hi! I currently have a Premium for Students (with Hulu) subscription. I wanted to try Hulu + Live Tv for a week, but understand that I can't do so with a...
  • Peter
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Teruggezet naar Free

Mijn family account lijkt per vandaag teruggezet naar free. Wat nu? De betaling is deze maand niet afgeschreven, word je er dan meteen uitgehaald?

  • Visitor
  • Mijn family account lijkt per vandaag teruggezet naar free. Wat nu?   De betaling is deze maand niet afgeschreven, word je er dan meteen uitgehaald? 
  • Peter
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

My original song has someone else’s name under it...Evidently it has been this way for a year..

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

I was being charged twice - through both Apple and directly through Spotify

Recently cancelled the recurring ios app subscription. It's pretty confusing and this support system is really frustrating. Um, can I at least get some credit for the times I was being charged twice for using the same account? PlanFree/PremiumCountry...

  • Newbie
  • Recently cancelled the recurring ios app subscription. It's pretty confusing and this support system is really frustrating. Um, can I at least get some credit for the times I was being charged twice ...
  • Billy-J
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! [help] library completely gone!

PlanPremiumCountryUSADevicePCOperating SystemWindows 8.1My Question or IssueThis morning I opened Spotify and to my horror my entire library from the last 2 years is gone. I tried logging in through the web interface and they were gone there to! Does...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 8.1 My Question or Issue This morning I opened Spotify and to my horror my entire library from the last 2 years is gone.  I t...
  • Skrell
  • Casual Listener
  • 7226 Views
  • 5 replies
  • 0 likes
  • 7226 Views
  • 5 replies
  • 0 likes

Premium says my paypal debit card number is invalid

PlanPremiumCountryU.S.DeviceSamsung Galaxy J7 Crown Operating SystemAndroid My Question or IssueSo, I have a PayPal Cash card, which is debit. And I tried to pay for the free month of premium, so when I entered my card number, it said it was invalid....

  • Visitor
  •   Plan Premium Country U.S. Device Samsung Galaxy J7 Crown  Operating System Android    My Question or Issue So, I have a PayPal Cash card, which is debit. And I tried ...
  • Billy-J
  • Spotify Star
  • 676 Views
  • 1 replies
  • 1 likes
  • 676 Views
  • 1 replies
  • 1 likes