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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83348 Views
  • 30 replies
  • 5 likes
  • 83348 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45612 Views
  • 19 replies
  • 3 likes
  • 45612 Views
  • 19 replies
  • 3 likes

Solved!! Can't unsubscribe from premium account, whether it's from mobile provider or Spotify!

I subscribed to a premium account offer with my previous mobile operator. I changed of operator in like 2017 but somehow my premium account I subscribed with them is still working? Now I wanna change to a Family account and can't cancel my premium sp...

  • Casual Listener
  • I subscribed to a premium account offer with my previous mobile operator. I changed of operator in like 2017 but somehow my premium account I subscribed with them is still working? Now I wanna change...
  • Helluby
  • Casual Listener
  • 331 Views
  • 4 replies
  • 0 likes
  • 331 Views
  • 4 replies
  • 0 likes

Switching from Spotify Premium to Premium with Hulu

I currently have a Spotify premium membership. It renewed and was paid for three days ago, a regular $9.99 plus tax payment. However, I now want to switch to Spotify Premium with Hulu. If I do switch, will I have to pay for this month on the Premium ...

  • Casual Listener
  • I currently have a Spotify premium membership. It renewed and was paid for three days ago, a regular $9.99 plus tax payment. However, I now want to switch to Spotify Premium with Hulu. If I do switch...
  • Billy-J
  • Spotify Star
  • 542 Views
  • 3 replies
  • 0 likes
  • Hulu
    Hulu-spotify
    paid
    Premium
  • 542 Views
  • 3 replies
  • 0 likes

Premium Duo interrupts playback?

I may have misread the product, but isn't the idea to be able to play seperate music, provided that you share the same physical homeadress? I recently updated to Premium Duo assuming I could share it with my girlfriend. But everything she plays music...

  • Casual Listener
  • I may have misread the product, but isn't the idea to be able to play seperate music, provided that you share the same physical homeadress?   I recently updated to Premium Duo assuming I could...
  • Brunelicia
  • Community Legend
  • 1405 Views
  • 3 replies
  • 0 likes
  • Premium Duo
  • 1405 Views
  • 3 replies
  • 0 likes

Do I get hulu with a one time subscription?

I was just wondering that if I get a one month premium subscription, will i recieve hulu?

  • Casual Listener
  • I was just wondering that if I get a one month premium subscription, will i recieve hulu?
  • Billy-J
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

charged extra

PlanPremiumU.S DeviceiPhone 7+Operating Systemios12 My Question or IssueI was charged for my the family plan, but then canceled and changed it to the regular w/ Hulu. Can I get a refund on the family plan?

  • Newbie
  • Plan Premium U.S   Device iPhone 7+ Operating System ios12   My Question or Issue I was charged for my the family plan, but then canceled and changed it to the regular  w/ Hu...
  • Bittencourt
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Spotify students

Hi I have always been signed up as a Spotify student and I was verified again as a student in February but you have charged me premium price NZD twice now

  • Casual Listener
  • Hi I have always been signed up as a Spotify student and I was verified again as a student in February but you have charged me premium price NZD twice now 😞 
  • Bittencourt
  • Spotify Star
  • 511 Views
  • 4 replies
  • 0 likes
  • 511 Views
  • 4 replies
  • 0 likes

Spotify canceling my family premium every month

PlanPremiumCountryTurkeyDeviceSamsung Galaxy S8+Operating SystemAndroid 9 My Question or IssueMy family subscription is canceling every month. Spotify sends me a verification mail and we do it correctly but in the end of the month spotify cancels our...

  • Newbie
  • Plan Premium Country Turkey Device Samsung Galaxy S8+ Operating System Android 9   My Question or Issue My family subscription is canceling every month. Spotify sends me a verification...
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled membership but still billed

I signed up for a student membership and have had this for one year. I received an email in March advising me that it would expire at the end of April if I did not renew this and I had until 4th April to do so. I decided to cancel my membership compl...

  • Newbie
  • I signed up for a student membership and have had this for one year. I received an email in March advising me that it would expire at the end of April if I did not renew this and I had until 4th Apri...
  • Luan
  • Spotify Star
  • 1302 Views
  • 1 replies
  • 0 likes
  • 1302 Views
  • 1 replies
  • 0 likes

Solved!! Se cobro mensualidad pero no se activo premium

Se cobro mensualidad pero no se activo premiumBuen día en mi cuenta estaba tratando de activar premium se cobro en mi tarjeta pero en mi cuenta no me llego Premium. Cuales son los pasos para poder revisar esto?Banco BanamexPlanFree/CountryMéxicoDevic...

  • Newbie
  •   Se cobro mensualidad pero no se activo premium Buen día en mi cuenta estaba tratando de activar premium se cobro en mi tarjeta pero en mi cuenta no me llego Premium. Cuales son los pasos par...
  • Brunelicia
  • Community Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • Cobrado
  • 656 Views
  • 1 replies
  • 0 likes

Account hacked? Other playlists being added to account

On the premium plan. All devices affected, its a plan issue. About three months ago, one of the accounts in my family premium account started having a tonne of songs and playlists added to it that are not hers. We changed her password and removed it ...

  • Newbie
  • On the premium plan.   All devices affected, its a plan issue.   About three months ago, one of the accounts in my family premium account started having a tonne of songs and playlists a...
  • OneByBoo
  • Rising Star 4
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

2 payments taken from bank account cant figure out how to get in touch with spodify representative

How do I get a refund to my bank account I cant find away to get in contact with a spodify representative. $9.99 and $1499 were taken from my bank account on April 2. HELP!!!

  • Newbie
  • How do I get a refund to my bank account I cant find away to get in contact with a spodify representative.   $9.99 and $1499 were taken from my bank account on April 2.   HELP!!!  
  • mosohodPeti
  • Composer
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Spotify premium gift card

I bought a Spotify premium gift card andWhen I took the label off the code went off with the label. What should I do now when I have paid a premium, but I do not get it activated?

  • Newbie
  • I bought a Spotify premium gift card and When I took the label off the code went off with the label. What should I do now when I have paid a premium, but I do not get it activated?
  • mosohodPeti
  • Composer
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Subscribed to SingTel Spotify but It doesn’t work

PlanFree/PremiumCountrySingaporeDevice Operating SystemiOS 10 My Question or IssueHave subscribed to SingTel Spotify through txt message and canceled my original plan. After the expiry day of my old plan, i lost all the songs I had downloaded and bec...

  • Newbie
  •   Plan Free/Premium Country Singapore Device   Operating System iOS 10   My Question or Issue Have subscribed to SingTel Spotify through txt message and canceled my original...
  • Bethany_Dawn
  • Community Legend
  • 1043 Views
  • 1 replies
  • 0 likes
  • Premium
    singtel
    Subscription
  • 1043 Views
  • 1 replies
  • 0 likes

Can i switch from a paid student account to the 6 month free premium offered with the Galaxy S10

PlanPremium with student discountCountryUnited statesDeviceSamsung S10+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Premium with student discount Country United states Device Samsung S10+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bethany_Dawn
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Not enough money on bank account

PlanPremiumCountryGermanyDevice(iPhone 6Operating System(iOS 11 My Question or IssiueI had not enough money on my bank account, so spotify tried to take it but it did not work. I still have Premium but i dont know how i should pay for this month.

  • Newbie
  •   Plan Premium Country Germany Device (iPhone 6 Operating System (iOS 11   My Question or Issiue I had not enough money on my bank account, so spotify tried to take it but it did...
  • Bittencourt
  • Spotify Star
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Being charged suddenly

Hi all, I finished my trial and downgraded to free account, but Spotify still charged me HKD$58 last mouth. I checked my account which is "free" in all my devices: iPhone/ DAP/ Bose app and I have not applied Spotify thought 3rd-party company. Is the...

  • Newbie
  • Hi all,    I finished my trial and downgraded to free account, but Spotify still charged me HKD$58 last mouth.   I checked my account which is "free" in all my devices: iPhone/ DAP...
  • Brunelicia
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Account Name

The account name for my subscription on the invitations I send says that the people in my family have been invited by what should be my name, but is just a bunch of numbers and letters. I don't see anywhere to update the account owner profile name. S...

  • Newbie
  • ...nywhere to update the account owner profile name. Should it not say "you have been invited by [my name]"?    I can attach a picture but I don't want the image made public. Let me know if y...
  • Katerina
  • Spotify Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Subscription - how do I find or add libraries?

I recently joined and found featured podcast but not some that I like, for example Clark Howard.Is there a way to the podcast and add it to my library? Thank you advance for your assistance!

  • Newbie
  • I recently joined and found featured podcast but not some that I like, for example Clark Howard. Is there a way to the podcast and add it to my library?  Thank you advance for your assistance!...
  • Katerina
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

Can I check for how long I will have Spotify premium? 

  • Casual Listener
  • Can I check for how long I will have Spotify premium?  
  • Mantisentil
  • Community Legend
  • 1419 Views
  • 3 replies
  • 0 likes
  • 1419 Views
  • 3 replies
  • 0 likes

Monthy to yearly subscription

I recently renewed my premium account and by mistake choose the montly plan. I am trying to change it to the yearly subscription but have not been able to find where can I do so. Thank you

  • Casual Listener
  • I recently renewed my premium account and by mistake choose the montly plan. I am trying to change it to the yearly subscription but have not been able to find where can I do so. Thank you
  • Billy-J
  • Spotify Star
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes