Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62473 Views
43 replies
3 likes

62473 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8090 Views
23 replies
2 likes

8090 Views
23 replies
2 likes

FAMILY PLAN DOUBLE CHARGES

PlanFAMILY PREMIUMCountryusaDevicepc, iphone 10, macbook pro latest osOperating Systemwindows 10, ios My Question or Issue Just switched to family plan (14.99 per month). However, up to this point my kids had - and are still - incurring individual ch...

brucekoken
Visitor
Plan FAMILY PREMIUM Country usa Device pc, iphone 10, macbook pro latest os Operating System windows 10, ios My Question or Issue Just switched to family plan...
2019-09-23 5:46:15 PM
2019-09-23 8:10:30 PM
Emilia_8
Community Legend
484 Views
1 replies
0 likes

484 Views
1 replies
0 likes

Not able to subscribe to premium

My Question or IssueI can't subscribe to Spotify premium with my card even thought all of the information is correct and my card is working. I've tried different browsers as well. The card I'm using is the same card I've used before to subscribe to p...

VC
Visitor
My Question or Issue I can't subscribe to Spotify premium with my card even thought all of the information is correct and my card is working. I've tried different browsers as well. The card I'm usin...
2019-09-23 9:59:59 AM
2019-09-23 5:41:16 PM
Emilia_8
Community Legend
482 Views
1 replies
0 likes

482 Views
1 replies
0 likes

Hulu not working with premium

I have the premium plan and have the free Hulu that comes with it and it is no longer working. Hulu keeps asking me to change my plan and pay. Not too happy that I pay for premium and can’t even get in contact with someone as well. Probably canceling...

Jduncan421
Casual Listener
I have the premium plan and have the free Hulu that comes with it and it is no longer working. Hulu keeps asking me to change my plan and pay. Not too happy that I pay for premium and can’t eve...
2019-09-13 3:19:36 PM
2019-09-23 4:51:32 PM
Jduncan421
Casual Listener
964 Views
5 replies
4 likes

964 Views
5 replies
4 likes

Superuser Contribution Getting ads for premium that im not eligible for

PlanFree/PremiumCountryAustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGetting ads for 3 months of premium for free, but then I click on it and nothing happ...

Jambo1
Casual Listener
Plan Free/Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Gett...
2019-09-20 1:20:55 AM
2019-09-23 11:21:36 AM
Petya
Community Legend
721 Views
7 replies
0 likes

721 Views
7 replies
0 likes

Superuser Contribution I paid double!

hello, i just paid for spotify! However, i paid double i mean i paid $4.99 and $9.99 at the same time. First, i tried to paid for students premium, but i don't know why i can't. So, i paid for original premium prices. When I looked at my account I pa...

suwipa
Newbie
hello, i just paid for spotify! However, i paid double i mean i paid $4.99 and $9.99 at the same time. First, i tried to paid for students premium, but i don't know why i can't. So, i paid for origin...
2017-03-30 9:43:20 PM
2019-09-23 11:14:54 AM
Petya
Community Legend
607 Views
3 replies
1 likes

607 Views
3 replies
1 likes

Superuser Contribution 3 months free didnt work

An advert for 3 free months came up on my free account. Followed the links, paid by paypal, and now it's already took out 9.99 and states that my next payment is for 9.99 this day next month.Something clearly has gone wrong here and theres no one to ...

xt3n2_bgy-ifp
Casual Listener
An advert for 3 free months came up on my free account. Followed the links, paid by paypal, and now it's already took out 9.99 and states that my next payment is for 9.99 this day next month. ...
2019-09-16 10:38:07 PM
2019-09-23 9:48:45 AM
Moyhis
Visitor
1341 Views
6 replies
0 likes

1341 Views
6 replies
0 likes

Solved!! Change country before Premium expires?

PlanPremiumCountryIndia/US My Question or IssueI have Premium paid for until some time in 2020 from India. I've moved to the US and don't see an option to switch the country. I can still use Spotify but a bunch of songs and some entire discographies ...

rkank
Regular
Plan Premium Country India/US My Question or Issue I have Premium paid for until some time in 2020 from India. I've moved to the US and don't see an option to switch the country. I can s...
2019-09-20 7:49:16 PM
2019-09-22 3:59:18 AM
rkank
Regular
1401 Views
5 replies
0 likes

1401 Views
5 replies
0 likes

Student premium ran up, so was automatically changed to premium and lost my hulu account

I was only able to have my student discount for 4 years and once that time was up, spotify automatically changed me to premium. In doing that, I lost my hulu access. How do I fix this?

vitran2424
Visitor
I was only able to have my student discount for 4 years and once that time was up, spotify automatically changed me to premium. In doing that, I lost my hulu access. How do I fix this?
2019-09-21 4:00:06 PM
2019-09-21 10:33:44 PM
Rene01
Community Legend
601 Views
1 replies
0 likes

601 Views
1 replies
0 likes

Double Billing for over 2 years

I have been double billed for over 2 years, at $9.99 per month. I was told I had a "Facebook" account, which I do not remember. This "extra" account was cancelled, but I was told I would not receive a refund or credit. This is at best, unfair, and at...

cindyb2
Visitor
I have been double billed for over 2 years, at $9.99 per month. I was told I had a "Facebook" account, which I do not remember. This "extra" account was cancelled, but I was told I would not receive ...
2019-09-21 6:30:22 PM
2019-09-21 10:30:18 PM
Rene01
Community Legend
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

Solved!! Garmin Fenix 6X: BBC Podcasts not syncing

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10+ and Garmin Fenix 6X My Question or IssueI just subscribed to Spotify Premium, thrilled that I can listen to podcasts, directly from my watch. Oddly enough, BBC podcasts are not syncing to the watch. ...

Newbie_Nick
Regular
Plan Premium Country Germany Device Samsung Galaxy S10+ and Garmin Fenix 6X My Question or Issue I just subscribed to Spotify Premium, thrilled that I can listen to podcasts, directly ...
2019-09-19 1:11:31 PM
2019-09-21 10:11:52 PM
Rene01
Community Legend
5551 Views
7 replies
1 likes

5551 Views
7 replies
1 likes

2 Spotify payments coming out of account do not know for what accounts

I have checked my bank accounts and I have three spotify payments per month coming out. One is for my own account 14.99 family premium.One is my daughter 9.99 which I will cancel and she will use premium.The other we have no idea whom is using it or ...

Luca-Janos
Casual Listener
I have checked my bank accounts and I have three spotify payments per month coming out. One is for my own account 14.99 family premium. One is my daughter 9.99 which I will cancel and she w...
2019-09-20 7:45:11 PM
2019-09-21 1:43:14 PM
Luca-Janos
Casual Listener
765 Views
2 replies
0 likes

765 Views
2 replies
0 likes

Spotify Premium

Hello there. Sincerly, Spotify is not available in my country (Serbia). I was wondering if I could buy the premium account somehow and use it through VPN? If not, when will it be available for Serbia? I am willing to pay right now and use it through ...

user-removed
Visitor
Hello there. Sincerly, Spotify is not available in my country (Serbia). I was wondering if I could buy the premium account somehow and use it through VPN? If not, when will it be available f...
2019-09-20 11:08:55 PM
2019-09-21 10:46:18 AM
OneByBoo
Roadie
353 Views
1 replies
0 likes

353 Views
1 replies
0 likes

Superuser Contribution Recently bought Premium but still have features from free

Hello i bought Spotify premium, yesterday and it still acts somewhat like i have a free account. I cant disable shuffle play, im not allowed to see what song is playing next, i cant go back to a previous song. I do have some features of Premium like ...

agriswold73
Casual Listener
Hello i bought Spotify premium, yesterday and it still acts somewhat like i have a free account. I cant disable shuffle play, im not allowed to see what song is playing next, i cant go back to a prev...
2019-09-18 3:03:34 PM
2019-09-21 9:00:22 AM
Katerina
Spotify Legend
470 Views
4 replies
0 likes

470 Views
4 replies
0 likes

Subscription

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.4.1 My Question or IssueMy Spotify account was registered from the US and I wanted to switch it to Premium while being in the US but when I enter my Visa card number which I got from Pakistan,...

hureensh
Visitor
Plan Premium Country USA Device iPhone 7 Operating System iOS 12.4.1 My Question or Issue My Spotify account was registered from the US and I wanted to switch it to Premium while bei...
2019-09-20 8:25:22 PM
2019-09-20 10:07:33 PM
Rene01
Community Legend
656 Views
1 replies
0 likes

656 Views
1 replies
0 likes

Spotify Premium Failed Subscription

Plan129/month PremiumCountryPhilippinesDeviceXiaomi Redmi 7Operating SystemAndroid My Question or Issue Whenever I tried to subscribe on P 129/month via credit/debit card, it says that I'm not eligible to the offer. The only promo that they want me t...

mhiczmalik
Visitor
Plan 129/month Premium Country Philippines Device Xiaomi Redmi 7 Operating System Android My Question or Issue Whenever I tried to subscribe on P 129/month via credit/debit c...
2019-09-20 3:59:43 AM
2019-09-20 9:53:27 PM
Rene01
Community Legend
367 Views
2 replies
0 likes

367 Views
2 replies
0 likes

I have premium 5 users how do I get 6 users

I have premium and pay the 14.99 that gives me 5 users. I see now where you are doing six to compete with apple no doubt. How do I ( a loyal customer ) get my sixth user? Do I have to cancel this subscritpion and start a whole new one

kooleecoyote
Visitor
I have premium and pay the 14.99 that gives me 5 users. I see now where you are doing six to compete with apple no doubt. How do I ( a loyal customer ) get my sixth user? Do I...
2019-09-19 11:11:51 PM
2019-09-20 4:34:55 AM
Luan
Spotify Star
460 Views
1 replies
0 likes
Subscription

460 Views
1 replies
0 likes

Changed name; lost free Hulu

PlanPremiumCountryUSADevice Operating System My Question or IssueBefore I got married, I signed up for Spotify Premium and got Hulu for free. After I got married, a new account was set up for me in order to change my last name. Doing that caused me t...

redelen
Visitor
Plan Premium Country USA Device Operating System My Question or Issue Before I got married, I signed up for Spotify Premium and got Hulu for free. After I got mar...
2019-09-19 4:49:36 PM
2019-09-19 9:56:21 PM
Rene01
Community Legend
439 Views
1 replies
1 likes

439 Views
1 replies
1 likes

paysafe card

PlanFreeCountrySwedenDeviceIphone xs My Question or IssueI have a paysafe card and wanr to buy spotify premium with it but i can not find the option to use it and it says that it works in spotify on the paysafe websitei need help to know if i can use...

cubeice
Visitor
Plan Free Country Sweden Device Iphone xs My Question or Issue I have a paysafe card and wanr to buy spotify premium with it but i can not find the option to use it and it says that it...
2019-09-19 5:35:43 PM
2019-09-19 9:53:58 PM
Rene01
Community Legend
485 Views
1 replies
0 likes

485 Views
1 replies
0 likes

Premium Duo not working

PlanPremium DuoCountryColombiaDeviceiPhone 5 Plus and iPhone 7 PlusMy Question or IssueI recently upgraded from Premium to Premium Duo, I'm almost going to be charged for this new plan, but if my daughter is listening to music on the app on her iPhon...

lindajaramillo
Visitor
Plan Premium Duo Country Colombia Device iPhone 5 Plus and iPhone 7 Plus My Question or Issue I recently upgraded from Premium to Premium Duo, I'm almost going to be charged for this new plan,...
2019-09-18 6:59:29 PM
2019-09-19 9:51:18 PM
Rene01
Community Legend
713 Views
1 replies
0 likes

713 Views
1 replies
0 likes

Automatic Debit fail. Unable to complete premium paying when Updating card info.

PlanStudent PlanCountryBrazilDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueFor months and months now i've been able to pay for my subscription just fine, spotify would charge me automatically and renew my subscription. But today, ...

Kuntitled
Visitor
Plan Student Plan Country Brazil Device Moto G6 Play Operating System Android Pie My Question or Issue For months and months now i've been able to pay for my subscription just fine, ...
2019-09-19 2:47:52 PM
2019-09-19 9:47:23 PM
Rene01
Community Legend
364 Views
1 replies
0 likes

364 Views
1 replies
0 likes

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