Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 185389 Views
- 116 replies
- 12 likes
- 185389 Views
- 116 replies
- 12 likes
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Account & Payment
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21069 Views
- 28 replies
- 4 likes
- 21069 Views
- 28 replies
- 4 likes
Unable to upgrade to Premium
None of my bank cards are accepted. All my cards are valid and active. The issue has persisted for multiple days and attempts, as well as through the incognito browser mode. Canada Windows 10
- None of my bank cards are accepted. All my cards are valid and active. The issue has persisted for multiple days and attempts, as well as through the incognito browser mode. Cana...
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- Roadie
- 444 Views
- 1 replies
- 0 likes
- 444 Views
- 1 replies
- 0 likes
Me di de baja en premium y no me deja utilizar el servicio el mes que ya pagué
PlanFree/PremiumCountry ArgentinaDevicepc and androidOperating SystemAndroid, window 7 My Question or IssueMe subscribí a premium pero le di de baja y supuestamente puedo disfrutar del servicio premium hasta que expire la fecha de la subscripción que...
- Plan Free/Premium Country Argentina Device pc and android Operating System Android, window 7 My Question or Issue Me subscribí a premium pero le di de baja y supuestament...
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- Roadie
- 530 Views
- 1 replies
- 0 likes
- 530 Views
- 1 replies
- 0 likes
Student discount
None of the below idfnformation is required. However, the more you provide the easier it will be for us to try and help.Plan: Premium (student)Free/PremiumCountry: US Device: Iphone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...
- None of the below idfnformation is required. However, the more you provide the easier it will be for us to try and help. Plan: Premium (student) Free/Premium Country: US Device: Iphone 11...
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- Roadie
- 469 Views
- 1 replies
- 0 likes
- 469 Views
- 1 replies
- 0 likes
Estorno pagamento
Fui efetuar a compra do Premium e me deparei com planos. Selecionei o plano para 3 meses, no valor de R$49,00 reais. Ao finalizar todo o preenchimento dos dados e confirmar, recebo um aviso do cartão de um débito no valor de R$199,00 reais. Um plano ...
- Fui efetuar a compra do Premium e me deparei com planos. Selecionei o plano para 3 meses, no valor de R$49,00 reais. Ao finalizar todo o preenchimento dos dados e confirmar, recebo um aviso do...
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- Roadie
- 312 Views
- 1 replies
- 0 likes
- 312 Views
- 1 replies
- 0 likes
Problem with payment and renewal
PlanPremiumCountryArgentina Device(iPhone X, Notebook DELL, Macbook AirOperating System(iOS 10, Windows 10) My Question or IssueI tried to renew my subscription with several credit cards in my name from different banks and I couldn't. Call the bank t...
- Plan Premium Country Argentina Device (iPhone X, Notebook DELL, Macbook Air Operating System (iOS 10, Windows 10) My Question or Issue I tried to renew my subscription with s...
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- Roadie
- 401 Views
- 1 replies
- 0 likes
- 401 Views
- 1 replies
- 0 likes
can't start my premium subscription
Operating SystemWindows 10 My Question :hey everyone every time I trying to pay for my premium subscription it stuck on the loading page after typing the card info I tried from various devices and I have the same problem any help, please ?
- Operating System Windows 10 My Question : hey everyone every time I trying to pay for my premium subscription it stuck on the loading page after typing the card info I tried...
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- Roadie
- 361 Views
- 1 replies
- 0 likes
- 361 Views
- 1 replies
- 0 likes
Payment Error
Hi, I have tried making the payment many times, tried Visa, Master and Amex. My country is India. Also started a new account, still the payment doesn't go through. Was trying the 3 month trial offer. The cards are perfectly fine. Spent a lot of time ...
- Hi, I have tried making the payment many times, tried Visa, Master and Amex. My country is India. Also started a new account, still the payment doesn't go through. Was trying the 3 month tria...
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- Roadie
- 393 Views
- 1 replies
- 0 likes
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Android
- 393 Views
- 1 replies
- 0 likes
3month trial fails
when my mum has entered her payment details and presses confirm subscription to start the 3 month premium trial, it keeps saying it failed. the payment details are correct and work with everything else, she hasn’t had a trial before either. we tried ...
- when my mum has entered her payment details and presses confirm subscription to start the 3 month premium trial, it keeps saying it failed. the payment details are correct and work with everything el...
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- Roadie
- 329 Views
- 1 replies
- 0 likes
- 329 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Extension of subscription
PlanPremiumCountryIndiaDevice(iPhone XR)Operating System(IOS 13) Hi Team, Spotify is currently running an offer in India i.e INR 699 rupees for 12 months. I subscribed to spotify premium subscription and it expires in May-2021. Since the offer is sti...
- Plan Premium Country India Device (iPhone XR) Operating System (IOS 13) Hi Team, Spotify is currently running an offer in India i.e INR 699 rupees for 12 months. I subscribed...
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- Moderator
- 524 Views
- 1 replies
- 0 likes
- 524 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution limited offer/gift cards
hey i wanted to ask if the limited offers can be purchased with gift cards, currently there is a 9.99eur/3months offer and i happened to have a 10eur gift card question is will redeeming that gift card would get me that offer or a regular 1 month sub
- hey i wanted to ask if the limited offers can be purchased with gift cards, currently there is a 9.99eur/3months offer and i happened to have a 10eur gift card question is will redeeming that g...
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- Moderator
- 530 Views
- 1 replies
- 0 likes
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Subscriptions
- 530 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution What happens to premium if I change location
PlanPremium My Question or IssueI am currently in India but I'll be moving to Europe in a few months. There is a yearly subscription offer here, where I can pay for a full year of premium upfront. What happens to the premium when I change country? To...
- Plan Premium My Question or Issue I am currently in India but I'll be moving to Europe in a few months. There is a yearly subscription offer here, where I can pay for a full year of premiu...
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- Spotify Legend
- 582 Views
- 1 replies
- 0 likes
- 582 Views
- 1 replies
- 0 likes
Superuser Contribution Double payment?
PlanPremiumCountryUKDeviceIPhone XR My Question or IssueI was charged for my premium account on 17th June, payment was slightly delayed but only by two weeks while waiting for my pay check. There is now a second charge on my account for £9.99 under S...
- Plan Premium Country UK Device IPhone XR My Question or Issue I was charged for my premium account on 17th June, payment was slightly delayed but only by two weeks while waiting ...
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- Spotify Legend
- 413 Views
- 1 replies
- 0 likes
- 413 Views
- 1 replies
- 0 likes
Superuser Contribution Sign up issue
I can’t sign up though my info is correct it starts loading and doesn’t go through with paymentiOS iPhone 7 free plan
- I can’t sign up though my info is correct it starts loading and doesn’t go through with payment iOS iPhone 7 free plan
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- Moderator
- 298 Views
- 1 replies
- 0 likes
- 298 Views
- 1 replies
- 0 likes
Solved!! Subscription Offers
PlanFreeCountryEgyptDevicePCOperating SystemWindows 10 My Question or Issuewhy do you keep sending offers to not Eligible People?can't you simply make a filter system or something
- Plan Free Country Egypt Device PC Operating System Windows 10 My Question or Issue why do you keep sending offers to not Eligible People? can't you simply make a filter system ...
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- Spotify Star
- 3887 Views
- 3 replies
- 0 likes
- 3887 Views
- 3 replies
- 0 likes
Superuser Contribution Error 3 meses premium
Acabo de crear mi cuenta y vi la promoción de 3 meses premium (Si nunca lo has tenido), cuando meto los datos de la tarjeta me aparece que ya habia ocupado el premium, lo cual no puede ser porque la acababa de crear, Tengo un codigo de Xbox igual de ...
- Acabo de crear mi cuenta y vi la promoción de 3 meses premium (Si nunca lo has tenido), cuando meto los datos de la tarjeta me aparece que ya habia ocupado el premium, lo cual no puede ser porque la ...
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- Moderator
- 445 Views
- 1 replies
- 1 likes
- 445 Views
- 1 replies
- 1 likes
I have Spotify Premium. When I play through Google home does Spotify default to Spotify or Premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 381 Views
- 1 replies
- 0 likes
- 381 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution 3months for 9,99 available in Quebec?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs the 3months for 9,99 available for Quebec residents? I don't see any restrictions in the p...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is the ...
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- Visitor
- 2506 Views
- 3 replies
- 0 likes
- 2506 Views
- 3 replies
- 0 likes
Where's my Google Mini???
I re-signed up for Premium with the offer of receiving a free Google mini. But I haven't received that yet. It is the only reason I signed up again. If you can't send one, I want my money back for the previous months.
- I re-signed up for Premium with the offer of receiving a free Google mini. But I haven't received that yet. It is the only reason I signed up again. If you can't send one, I want my money back for th...
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- Spotify Star
- 790 Views
- 5 replies
- 0 likes
- 790 Views
- 5 replies
- 0 likes
Credit Card Update Fails
I recently received an updated credit card. I was able update 7 other accounts that bill to this card but Spotify keeps returning this error:"Something went wrong. Please try again, or go to our support."Nothing works.Is there a phone number to call ...
- I recently received an updated credit card. I was able update 7 other accounts that bill to this card but Spotify keeps returning this error: "Something went wrong. Please try again, or go to o...
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- Spotify Star
- 1470 Views
- 13 replies
- 1 likes
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Account
- 1470 Views
- 13 replies
- 1 likes
Ödeme başarısız oldu sorunu
Premium hesabımı yenilemek veya tekrardan premium almak istediğim de ininal kart bilgilerimi yazıyorum lakin ödeme başarısız oldu diyor 3 4 gündür aynı hata yardım edin
- Premium hesabımı yenilemek veya tekrardan premium almak istediğim de ininal kart bilgilerimi yazıyorum lakin ödeme başarısız oldu diyor 3 4 gündür aynı hata yardım edin
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- Casual Listener
- 55734 Views
- 31 replies
- 20 likes
- 55734 Views
- 31 replies
- 20 likes