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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15337 Views
  • 27 replies
  • 3 likes
  • 15337 Views
  • 27 replies
  • 3 likes

Superuser Contribution I canceled my Spotify premium but it says i don't have it but it charged me and I still have premium

After the end of my Spotify premium free trial I canceled my premium but but before i did without knowing my partner paid the for the subscription, and now my account is glitched. It says I canceled my premium but I still have premium and I don’t kno...

  • Visitor
  • After the end of my Spotify premium free trial I canceled my premium but but before i did without knowing my partner paid the for the subscription, and now my account is glitched. It says I canceled ...
  • Ivan
  • Spotify Legend
  • 735 Views
  • 1 replies
  • 0 likes
  • 735 Views
  • 1 replies
  • 0 likes

impossible d'effectuer un abonnement

Bonjour cela fait maintenant plusieurs mois que j'essaie de me re-abonner à Spotify suite à un changement de carte bleu mais toutes les fois ou j'ai pue essayer j'ai ce message d'erreur qui s'affiche "Une erreur s'est produite. Veuillez réessayer, ou...

  • Casual Listener
  • Bonjour cela fait maintenant plusieurs mois que j'essaie de me re-abonner à Spotify suite à un changement de carte bleu mais toutes les fois ou j'ai pue essayer j'ai ce message d'erreur qui s'affiche...
  • Gabriel421
  • Casual Listener
  • 1637 Views
  • 2 replies
  • 0 likes
  • 1637 Views
  • 2 replies
  • 0 likes

Me están cobrando más de mi plan para unversitarios

El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consultado mi estado de cuenta por medio electrónico pero...

  • Casual Listener
  • El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consul...
  • OneByBoo
  • Roadie
  • 722 Views
  • 3 replies
  • 0 likes
  • 722 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Packages

PlanPremiumCountry DevicePoco F1 (android)Operating SystemAndroid oreo My Question or IssueI just want to know about the lifetime spotify package... Is there any life time package?That also ensured only one time payment...And what amount will Spotify...

  • Visitor
  • Plan Premium Country   Device Poco F1 (android) Operating System Android oreo   My Question or Issue I just want to know about the lifetime spotify package...  Is there any ...
  • Katerina
  • Spotify Legend
  • 833 Views
  • 1 replies
  • 0 likes
  • 833 Views
  • 1 replies
  • 0 likes

3 month Subscripton Giftcard not working

PlanFree (wanting to go to Premium)CountryAustraliaDevice(iPhone 11, Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There I just bought a 3 month Spotify Premium Subscription online from Australia Post.I reside...

  • Casual Listener
  • Plan Free (wanting to go to Premium) Country Australia Device (iPhone 11, Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi There ...
  • Billy-J
  • Spotify Star
  • 597 Views
  • 5 replies
  • 0 likes
  • 597 Views
  • 5 replies
  • 0 likes

I can't buy premium?

Plan PremiumCountry US My Question or IssueHey so a while ago I used my free trial, and now when I try to purchase any plan it says that I cannot get the 1-month offer, and cancels out of the entire transaction (no matter what device I use) because i...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue Hey so a while ago I used my free trial, and now when I try to purchase any plan it says that I cannot get the 1-month offer, and can...
  • sm6709
  • Casual Listener
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Can't access Hulu/Showtime

PlanPremium for StudentCountryCanadaDeviceHP All in One Operating SystemWindows 10 My Question or IssueHow do I access Hulu and Showtime with my student plan? I have tried going to my profile to activate them but it is not there

  • Visitor
  •   Plan Premium for Student Country Canada Device HP All in One  Operating System Windows 10   My Question or Issue How do I access Hulu and Showtime with my student plan? I ...
  • Noah
  • Spotify Star
  • 906 Views
  • 1 replies
  • 0 likes
  • 906 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got charged twice last month

Hi, I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is that I cancelled my credit card last month and I just found o...

  • Casual Listener
  • Hi,   I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is t...
  • propa_surf
  • Casual Listener
  • 810 Views
  • 3 replies
  • 0 likes
  • Subscribtion
  • 810 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I've been charged more than once on a single account

PlanPremiumCountryTurkeyMy Question or IssueI've been charged twice for the last 3 months (Jan., Feb., Mar.). The charges occurred on different dates (on 7th and 27th). I've searched the community for the issue and have followed the guidelines on the...

  • Casual Listener
  • Plan Premium Country Turkey My Question or Issue I've been charged twice for the last 3 months (Jan., Feb., Mar.). The charges occurred on different dates (on 7th and 27th). I've searched the co...
  • oucyildiz
  • Casual Listener
  • 515 Views
  • 2 replies
  • 0 likes
  • 515 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hulu Account Not working?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI just activated my Hulu account through Spotify Premium, but when I get to any Hulu page and click "start watching", it just loops me back to the same page.

  • Visitor
  •   Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I just activated my Hulu account through Spotify Premium, but when I get to any Hulu page ...
  • Xenia
  • Moderator
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium With Hulu Not Working

PlanSpotify Premium With HuluCountryUnited StatesDeviceP.C.Operating SystemWindows 10 My Question or IssueI'm having the exact same issue as the user in this thread:https://community.spotify.com/t5/Subscriptions/Premium-with-Hulu-not-working/td-p/472...

  • Visitor
  • Plan Spotify Premium With Hulu Country United States Device P.C. Operating System Windows 10   My Question or Issue I'm having the exact same issue as the user in this thread: https...
  • Xenia
  • Moderator
  • 2060 Views
  • 1 replies
  • 0 likes
  • 2060 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu

Plan Student PremiumCountryUnited States Device(Macbook Air)Operating System(iOS ) My Question or Issue I see I have Hulu enabled and when I go to login it lets me in and says to start a free trial instead of showing my movies and shows.

  • Visitor
  • Plan Student Premium Country United States    Device (Macbook Air) Operating System (iOS )   My Question or Issue   I see I have Hulu enabled and when I go to login i...
  • Xenia
  • Moderator
  • 624 Views
  • 2 replies
  • 1 likes
  • 624 Views
  • 2 replies
  • 1 likes

Superuser Contribution Subscription not working

Plan BasicCountryUnited States DeviceMacbook Pro 2019MacOS I am having trouble getting to hulu, i have a basic plan included in my sprint bill, and it shows that on the settings page of my account. But when I click "Watch" it takes me to the buy subs...

  • Visitor
  • Plan  Basic Country United States   Device Macbook Pro 2019 MacOS   I am having trouble getting to hulu, i have a basic plan included in my sprint bill, and it shows that on t...
  • Xenia
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot linked PayPal Account

Hello I have a Premium Plan and I pay monthly with PayPal. however I wanted to change my Credit Card Details within PayPal as I got a new one but I cannot remember my linked PayPal account with Spotify. can you please tell me the PayPal email address...

  • Casual Listener
  • Hello   I have a Premium Plan and I pay monthly with PayPal.   however I wanted to change my Credit Card Details within PayPal as I got a new one but I cannot remember my linked PayPal ...
  • Ivan
  • Spotify Legend
  • 1288 Views
  • 3 replies
  • 0 likes
  • 1288 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help!!! “Unable to play [song name] -please upgrade your Spotify Acct....

.... please upgrade your account with Spotify to become a full subscriber” i started getting this error a couple of days ago. It cuts off my song after playing for several seconds! I am a full subscriber on the family plan. I deleted the app and rein...

  • Visitor
  • ....  please upgrade your account with Spotify to become a full subscriber”   i started getting this error a couple of days ago. It cuts off my song after playing for several seconds! I a...
  • Nikkikitty
  • Visitor
  • 1003 Views
  • 3 replies
  • 0 likes
  • 1003 Views
  • 3 replies
  • 0 likes

Solved!! Why does Spotify Premium prepaid for one month require a Paysafe Card, but one year does not?

(Sorry if my formatting or attitude is unusual, I'm not a frequent user here) I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly billing. When I go for the one month option it asks for a Pays...

  • Regular
  • (Sorry if my formatting or attitude is unusual, I'm not a frequent user here)   I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly bi...
  • EthanS1
  • Community Legend
  • 2065 Views
  • 10 replies
  • 0 likes
  • 2065 Views
  • 10 replies
  • 0 likes

Confused about Student subscription

I have the student premium, and my account says: Your next bill is for $4.99 + tax on 5/12/20. But after that, it says: Your student discount is valid until 5/4/20. After that date, you'll be charged the normal price for Spotify Premium if you are a ...

  • Visitor
  • I have the student premium, and my account says: Your next bill is for $4.99 + tax on 5/12/20. But after that, it says: Your student discount is valid until 5/4/20. Afte...
  • OneByBoo
  • Roadie
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

I just ordered the premium subscription but only get shuffle on playlists. How can I change this?

PlanPremiumCountry DeviceSamsung Note 10 / iPad ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Premium Country   Device Samsung Note 10 / iPad Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • doodleolive
  • Casual Listener
  • 463 Views
  • 4 replies
  • 0 likes
  • 463 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't change my payment method

I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried change my brownser, change my devices (iPad, Android Cell...

  • Visitor
  • I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried c...
  • Katerina
  • Spotify Legend
  • 1188 Views
  • 2 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
  • 1188 Views
  • 2 replies
  • 0 likes