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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30679 Views

40 replies

9 likes

  • 30679 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95405 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293846 Views

60 replies

15 likes

  • 293846 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Spotify "connecting..." On iPhone

I keep trying to listen to music online on my iPhone in the app, and the "connecting..." Bar at the bottom of the screen keeps coming up as if there's no connection, connecting, and then cycling back again. I have full internet and I even tried using...

Newbie

I keep trying to listen to music online on my iPhone in the app, and the "connecting..." Bar at the bottom of the screen keeps coming up as if there's no connection, connecting, and then cycling back...

Spaceboy88

Roadie

1495 Views

2 replies

1 likes

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  • 2 replies
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Does not Scrobble over mobile data

This has been mentioned here over and over and seemingly still not been addressed. I have the latest Spotify and it just does not scrobble over mobile data. WiFi is fine, but mobile data is a no-go. Will this ever be resolved, I understand it's somet...

Visitor

This has been mentioned here over and over and seemingly still not been addressed.  I have the latest Spotify and it just does not scrobble over mobile data. WiFi is fine, but mobile data is a ...

JCdotnl

Roadie

1140 Views

1 replies

0 likes

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  • 1 replies
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Spotify using cellular data even though it's connected to wifi

Man, it just goes from bad to worse for me. Has anyone ever had a situation where spotify will download over cellular even though you're connected to wifi? Support has been helping me with some issues I've been having with excessive cellular data usa...

Roadie

Man, it just goes from bad to worse for me.   Has anyone ever had a situation where spotify will download over cellular even though you're connected to wifi?   Support has been helping ...

Craigski

Roadie

972 Views

2 replies

0 likes

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  • 2 replies
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Different songs on my Play list that I don't want

I downloaded few songs about 14 and created a. Playlist. The problem is every after song or two I get songs that I don't even like it won't let me delete them. It show "suggestion play list" even tho I never wanted them. It's very annoying please hel...

Casual Listener

I downloaded few songs about 14 and created a. Playlist. The problem is every after song or two I get songs that I don't even like it won't let me delete them. It show "suggestion play list" even tho...

osornios

Spotify Star

748 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

iPhone Six skips over songs with steering wheel controls

iPhone SixConnected via USB2015 Subaru Forester While toggling to the next song via steering wheel controls, Spotify jumps over the next song and plays the third in the que. I've tried this while playing iTunes and it's not an issue. Anyone else havi...

Casual Listener

iPhone Six Connected via USB 2015 Subaru Forester   While toggling to the next song via steering wheel controls, Spotify jumps over the next song and plays the third in the que. I've tried t...

326 Views

0 replies

0 likes

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All Playlists "Premium Feature"

I have the free subscription for Spotify. Today, I've tried to click on multiple playlists and after selecting "Shuffle Play" a box pops up stating "Premium Feature" and prompting me to upgrade. How can I get the playlists + ads back? Thanks!

Newbie

I have the free subscription for Spotify. Today, I've tried to click on multiple playlists and after selecting "Shuffle Play" a box pops up stating "Premium Feature" and prompting me to upgrade. How ...

OviiiOne

Community Legend

374 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Lost playlist

Hi. I updated the app on my iPad last week and now my playlist has disappeared. Too, I can't play any music in the app anymore, not by searching for it nor by browsing. I am absolutely sure I logged in to the right account. I have logged out and in a...

Newbie

Hi.   I updated the app on my iPad last week and now my playlist has disappeared. Too, I can't play any music in the app anymore, not by searching for it nor by browsing.   I am absolut...

MattSuda

Spotify Star

346 Views

1 replies

0 likes

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  • 1 replies
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Downloading music for offline

HI I successfully download music onto my ipod for offline playing but it often (after a week or two) wipes itself and I need to go throughy "my music" again set to download each artist or album over tagain to down load it again.. Very annoying Any id...

Newbie

HI   I successfully download music onto my ipod for offline playing but it often (after a week or two)  wipes itself and I need to go throughy "my music" again set to download each artist...

MattSuda

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
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song switch to "playing song from search..." I have never searched and don't want.

For the past two weeks I'll being playing a playlist, usually a spotify list not one I have created, (I have a premium account) and it will switch mid song to something from a search I have never searched. like DarkH+1, or Midday+Mix-up, or Ocean + S...

Newbie

For the past two weeks I'll being playing a playlist, usually a spotify list not one I have created, (I have a premium account) and it will switch mid song to something from a search I have neve...

MattSuda

Spotify Star

578 Views

1 replies

0 likes

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Files already ON Phone not recognized in Local Files

I put a few albums on my phone manually through Itunes, so the actaul files themselves are in the phone. However, when i go to the local files playlist on the spotify app, it says 0 songs. How do i fix that?

Newbie

I put a few albums on my phone manually through Itunes, so the actaul files themselves are in the phone. However, when i go to the local files playlist on the spotify app, it says 0 songs.   H...

MattSuda

Spotify Star

527 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Playlist/Songs won't download on iPad Pro

Hi,I have my iPad for 3 Months now and had no problems with Spotify on it before. Although I have plenty of Space left (35gb) the app doesn't download my songs anymore. I payed my premium just recently. I can see the songs I downloaded when I'm offli...

Casual Listener

Hi, I have my iPad for 3 Months now and had no problems with Spotify on it before. Although I have plenty of Space left (35gb) the app doesn't download my songs anymore. I payed my premium just rece...

MattSuda

Spotify Star

542 Views

1 replies

0 likes

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every time I close my spotify deletes songs saved

Every time I close my spotify, the songs saved in your music -> tracks, they disappear. To have them again and I have to disconnect the account and log in again. but as soon as I close the app you recheck everything again.Using an iPhone 6S and the s...

Casual Listener

Every time I close my spotify, the songs saved in your music -> tracks, they disappear. To have them again and I have to disconnect the account and log in again. but as soon as I close the app you...

MattSuda

Spotify Star

415 Views

1 replies

0 likes

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  • 1 replies
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A lot of noise and no music

Some musics on my iPhone 5S don't play, well, they play, but with some bug that I can't listen the music on it self, just lots of noises like those olds TVs with no channel selected. Is there someone with the same problem or the solution to this?

Newbie

Some musics on my iPhone 5S don't play, well, they play, but with some bug that I can't listen the music on it self, just lots of noises like those olds TVs with no channel selected.  Is there ...

MattSuda

Spotify Star

412 Views

1 replies

0 likes

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  • 1 replies
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Spoitfy is eating MB

Hi! I've read that spotify on high quality take approx. 115 MB / hour.Just listened to 1 song (4min) and lost 130 MB.Then with the spotify app on, but without playing any music i continue losing crazy amount of MB. Went from 255 MB used to now 620 MB...

Casual Listener

Hi!   I've read that spotify on high quality take approx. 115 MB / hour. Just listened to 1 song (4min) and lost 130 MB. Then with the spotify app on, but without playing any music i co...

MattSuda

Spotify Star

1558 Views

5 replies

1 likes

  • 1558 Views
  • 5 replies
  • 1 likes

Songs disappearing from playlist despite still being on Spotify databse

Today I was listening to Happy Cycling by Boards of Canada and tried to come back to the song later to play it but it had been removed completely from all my playlists, despite having only listened to it a few hours previously and not tampered with t...

Regular

Today I was listening to Happy Cycling by Boards of Canada and tried to come back to the song later to play it but it had been removed completely from all my playlists, despite having only listened t...

MattSuda

Spotify Star

630 Views

1 replies

0 likes

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  • 1 replies
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Taylor Swift feat....

I just downloaded Taylor Swift's album RED and the songs where she is singing with another person won't download onto my phone. I have it on my Itunes, and can listen it there, and on my computer. Is there anyway to fix this?

Casual Listener

I just downloaded Taylor Swift's album RED and the songs where she is singing with another person won't download onto my phone.  I have it on my Itunes, and can listen it there, and on my comput...

MattSuda

Spotify Star

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Keeps on logging out

I have the app on my iPhone and IPad. On my iaphone, the apps keeps on logging me out which leads me to downloading all the songs on my playlist again.. And ofcourse, eats up my data again. And on my iPad, the available offline options keeps on turni...

Newbie

I have the app on my iPhone and IPad. On my iaphone, the apps keeps on logging me out which leads me to downloading all the songs on my playlist again.. And ofcourse, eats up my data again. And on my...

MattSuda

Spotify Star

835 Views

1 replies

0 likes

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  • 1 replies
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Solved!! "Turn off Airplane mode..." Pop up in Offline mode

I have an iPod touch which I use for Spotify offline mode with sync'd tracks. Even with offline mode engaged and wifi off, each time I access spotify I get a pop-up asking me to Turn off Airplane mode or use-wifi to Access Data".Meaning before switch...

Music Fan

I have an iPod touch which I use for Spotify offline mode with sync'd tracks. Even with offline mode engaged and wifi off, each time I access spotify I get a pop-up asking me to Turn off Airplane mod...

MattSuda

Spotify Star

11040 Views

3 replies

2 likes

  • 11040 Views
  • 3 replies
  • 2 likes