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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36843 Views
  • 15 replies
  • 36 likes
  • 36843 Views
  • 15 replies
  • 36 likes

Song that doesnt appear

Hi! I have been having trouble because I wanted to download a song but it did not appesred to me but to my friends yes...

  • Newbie
  • Hi! I have been having trouble because I wanted to download a song but it did not appesred to me but to my friends yes...
  • 510 Views
  • 0 replies
  • 0 likes
  • appear
    doesnt
  • 510 Views
  • 0 replies
  • 0 likes

Spotify is acting up

I was on my iPod yesterday and I saw that Spotify was updating so I let it. Two hours later it was still at the same spot so I tried stopping the update and restarting it. It didn't work. Now I have the square for Spotify on my iPod and no way of get...

  • Casual Listener
  • I was on my iPod yesterday and I saw that Spotify was updating so I let it. Two hours later it was still at the same spot so I tried stopping the update and restarting it. It didn't work. Now I have ...
  • Riah_M
  • Casual Listener
  • 976 Views
  • 4 replies
  • 0 likes
  • 976 Views
  • 4 replies
  • 0 likes

Spotify is messing up

Every time I listen to a song, it stops at exactly 10 seconds. I try to play it from the beginning, logging out of it, and everything, but it still does it. I can't enjoy a simple song anymore without this happening and everything is updated. It's ne...

  • Casual Listener
  • Every time I listen to a song, it stops at exactly 10 seconds. I try to play it from the beginning, logging out of it, and everything, but it still does it. I can't enjoy a simple song anymore withou...
  • 588 Views
  • 0 replies
  • 0 likes
  • 588 Views
  • 0 replies
  • 0 likes

How Do I Influence Recommended for You Playlist in Spotify Running?

It seems to play the same playlist over and over and over and it never changes. How can I influence what goes into this playlist so that it will change?

  • Casual Listener
  • It seems to play the same playlist over and over and over and it never changes. How can I influence what goes into this playlist so that it will change?
  • ltraughb
  • Regular
  • 3244 Views
  • 7 replies
  • 5 likes
  • 3244 Views
  • 7 replies
  • 5 likes

Spotify crashes when loading app in wifi

Hello I can not use Spotify when on wifi it crashes every time I have to turn wifi off in order for it to work, I have tried reinstalling the app and no success I'm using an iPhone 6s Plus and on the latest iOS fw

  • Newbie
  • Hello I can not use Spotify when on wifi it crashes every time I have to turn wifi off in order for it to work, I have tried reinstalling the app and no success I'm using an iPhone 6s Plus and on the...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Icon Disappeared after update

My Spotify app icon disappeared on my iPhone after I updated. I try to download it from the App Store and when I click the install button, it spins for a second and install pops right back up. I can't find it to delete it and Can't install either. He...

  • Newbie
  • My Spotify app icon disappeared on my iPhone after I updated. I try to download it from the App Store and when I click the install button, it spins for a second and install pops right back up. I can'...
  • 475 Views
  • 0 replies
  • 0 likes
  • 475 Views
  • 0 replies
  • 0 likes

Solved!! Downloading spotify playlists for offline mode

Hello! I just became a premium member and wanted to download some playlists to immediately make use of the offline mode on my way to work tomorrow. But whenever I open any of the playlists in the charts or browse mode or whatever, the 'available offl...

  • Casual Listener
  • Hello!   I just became a premium member and wanted to download some playlists to immediately make use of the offline mode on my way to work tomorrow. But whenever I open any of the playlists i...
  • Nico
  • Community Legend
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes

Download on old Mac

Hi! I have an ancient Mac, Mac OS 10.6.8.Recently spofity stopped working altogether, so I decidede to uninstall and install/download it again, but now it does not allow me to install as it says the version is not suitable for my mac.Where can I find...

  • Newbie
  • Hi!   I have an ancient Mac, Mac OS 10.6.8. Recently spofity stopped working altogether, so I decidede to uninstall and install/download it again, but now it does not allow me to install as i...
  • brazier1997
  • Regular
  • 1583 Views
  • 1 replies
  • 0 likes
  • 1583 Views
  • 1 replies
  • 0 likes

I can't download my local files

I want to download local files from my PC to my Iphone but I can't. I turn "Availible in offline" but the songs remain grey. I never had this issue. I recently swithced from android to Iphone 6s. I tried everything, reinstall, reboot, etc

  • Casual Listener
  • I want to download local files from my PC to my Iphone but I can't. I turn "Availible in offline" but the songs remain grey. I never had this issue. I recently swithced from android to Iphone 6s. I t...
  • teohalaguena
  • Newbie
  • 470 Views
  • 4 replies
  • 0 likes
  • 470 Views
  • 4 replies
  • 0 likes

Gift Card

I Buyed The gift Card but when i was home and i type the code is doestn exist

  • Newbie
  • I Buyed The gift Card but when i was home and i type the code is doestn exist
  • OviiiOne
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

HELP syncing Local files to Iphone 6

Hi ! i clearly need some help syncing my local files from spotify on my PC to spotify on my iphone :< i can download songs alredy ON spotify to offline mode on my mobile but i cant for the life on me access my "local files" I added some local files t...

  • Newbie
  •   Hi ! i clearly need some help syncing my local files from spotify on my PC to spotify on my iphone :<     i can download songs alredy ON spotify to offline mode on my mobile b...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Songs I own Won't Play in App

I made a playlist of songs I own in itunes and then imported it into spotify on the computer. All the songs play just fine on the deskop spotify but when i go into the app on my iphone, (i have a premium account) not all of them play. The songs I can...

  • Newbie
  • I made a playlist of songs I own in itunes and then imported it into spotify on the computer. All the songs play just fine on the deskop spotify but when i go into the app on my iphone, (i have a pre...
  • 497 Views
  • 0 replies
  • 1 likes
  • 497 Views
  • 0 replies
  • 1 likes

Spotify Now missing on iPhone

I used to use the "Now" feature a lot, but now it has desappeared from my phone. It is very usefull to me. Is this an account level feature? How do I get it back.

  • Newbie
  • I used to use the "Now"  feature a lot, but now it has desappeared from my phone. It is very usefull to me. Is this an account level feature? How do I get it back.
  • Swanny
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Recent Update for ipadu

The recent update states click browse and then shows to access comedy etc.. The option Shows does not appear when I select browse?ios 9.2.1. I am in the UK which according to the update the Shows option should be available

  • Newbie
  • The recent update states click browse and then shows to access comedy etc.. The option Shows does not appear when I select browse? ios 9.2.1. I am in the UK which according to the update the Shows o...
  • 174 Views
  • 0 replies
  • 1 likes
  • 174 Views
  • 0 replies
  • 1 likes

Adverts won't play?

Hi, I'm having issues with listening to playlists on my iphone 5, using my spotify (free account). It will let me play one song then an advert will come up but it won't play, and so i am unable to listen to any of my playlists. I have uninstalled the...

  • Newbie
  • Hi, I'm having issues with listening to playlists on my iphone 5, using my spotify (free account). It will let me play one song then an advert will come up but it won't play, and so i am un...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Can't find my spotify favorites playlist on iphone

Hi, I've got a problem. I used to have a playlist with my favorites on my mobile phone. But now all of a sudden it isn't there anymore. They playlist copied itself, and I deleted the one which was an actual playlist. So I can still find my favorites ...

  • Newbie
  • Hi,   I've got a problem. I used to have a playlist with my favorites on my mobile phone. But now all of a sudden it isn't there anymore.   They playlist copied itself, and I deleted th...
  • 755 Views
  • 0 replies
  • 0 likes
  • 755 Views
  • 0 replies
  • 0 likes

Downloading?

In app spotify keeps saying that it is downloading songs, but i havent attempted to download anything recently. And it is taking up storage space (I know this because my phone slows down and because my phone notifies me that am out of space) but noth...

  • Casual Listener
  • In app spotify keeps saying that it is downloading songs, but i havent attempted to download anything recently. And it is taking up storage space (I know this because my phone slows down and because ...
  • 329 Views
  • 0 replies
  • 1 likes
  • Premium
    storage
  • 329 Views
  • 0 replies
  • 1 likes

Can't adjust volume unless song is playing

Hey folks, I notice that when using Spotify but not playing a song, pressing the iPhone's volume buttons adjusts the system volume, not the music volume. Only once a song starts playing do the volume buttons adjust the music volume. The phone remembe...

  • Newbie
  • Hey folks,   I notice that when using Spotify but not playing a song, pressing the iPhone's volume buttons adjusts the system volume, not the music volume. Only once a song starts playing do t...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Local files won't sync to iPhone

So I'm trying to sync some local songs i have from a CD onto my phone. I have them in my local files on the desktop app, and I've tried putting them in a new offline playlist on the device and also in the offline playlist I wanted them in. They justr...

  • Newbie
  • So I'm trying to sync some local songs i have from a CD onto my phone. I have them in my local files on the desktop app, and I've tried putting them in a new offline playlist on the device and also i...
  • elliott_0597
  • Newbie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Spotify won't play in car but sing app will ?

I have premium Spotify and I can't seem to connect it to my Nissan qashqai car radio Bluetoothyet today I was able to play the sing app from my iPhone to my radio ...can someone help me with this as I really want to be able to play Spotify thro car r...

  • Newbie
  • I have premium Spotify and I can't seem to connect it to my Nissan qashqai car radio Bluetooth yet today I was able to play the sing app from my iPhone to my radio ... can someone help me with ...
  • 589 Views
  • 0 replies
  • 0 likes
  • Spotify Bluetooth Car Won't Play
  • 589 Views
  • 0 replies
  • 0 likes