Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

139265 Views

503 replies

108 likes

  • 139265 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97936 Views

19 replies

38 likes

  • 97936 Views
  • 19 replies
  • 38 likes

How to delete saved/offline songs without a playlist?

Hey there, I've tried figuring out how to delete saved albums/offline songs from my iPhone to clear space but I cannot find anything regarding this, I have not made a playlist for these songs or albums, just simply wanted to have them available when ...

Casual Listener

Hey there, I've tried figuring out how to delete saved albums/offline songs from my iPhone to clear space but I cannot find anything regarding this, I have not made a playlist for these songs or albu...

mapuya19

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Spotify still with restrictions on iPad Air 2

Dear all, I have just installed Spotify Free on my iPad Air 2. I understand that Spotify on tablets allows me to select any tracks without restrictions. However, when I am using Spotfy now, it says that I can only play tracks on Shuffle mode which I ...

Regular

Dear all,   I have just installed Spotify Free on my iPad Air 2. I understand that Spotify on tablets allows me to select any tracks without restrictions. However, when I am using Spotfy now, ...

Swanny

Community Legend

1522 Views

9 replies

0 likes

  • 1522 Views
  • 9 replies
  • 0 likes

Running never manage to detect tempo

With the three latest updates I cannot use Spotify Running. When I Start the feature IT stops on "Start Running ..." (In Swedish). I have tried several Times the last months and hoped that an updated app would solve the problem. Today I got 5.3.0 and...

Newbie

With the three latest updates I cannot use Spotify Running. When I Start the feature IT stops on "Start Running ..." (In Swedish). I have tried several Times the last months and hoped that an updated...

352 Views

0 replies

0 likes

iOS
Running with spotify
  • 352 Views
  • 0 replies
  • 0 likes

ogni volta che chiudo spotify si cancellano i brani salvati.

Ogni volta che chiudo spotify, le canzoni salvate in la tua musica -> brani, spariscono. Per averli nuovamente devo disconnettere l'account e loggarmi. ma non appena chiudo l'app si riverifica tutto di nuovo. Uso un Iphone 6S e la versione di spotify...

Casual Listener

Ogni volta che chiudo spotify, le canzoni salvate in la tua musica -> brani, spariscono. Per averli nuovamente devo disconnettere l'account e loggarmi. ma non appena chiudo l'app si riverifica tut...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes

Automatically downgraded from premium

I have an android device but recently bought an iphone. After logging in on my new iphone I noticed both spotify apps are no longer premium. I did not log in through facebook. I used my normal logins. Can anyone help with this? or has it happened to ...

Newbie

I have an android device but recently bought an iphone. After logging in on my new iphone I noticed both spotify apps are no longer premium. I did not log in through facebook. I used my normal logins...

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

Cover

Hello, Why snd my covers way if I bad Internet ? So out I do not have my weill is covers internet bad?

Newbie

Hello, Why snd my covers way if I bad Internet ? So out I do not have my weill is covers internet bad?

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

can not log in

so i got a new iphone and when i try to log in to spotify it says login failed you've already created an account with this email address but i can still log in on my ipad and computer so i did the remove all devices and i removed spotify from my old ...

Newbie

so i got a new iphone and when i try to log in to spotify it says login failed you've already created an account with this email address but i can still log in on my ipad and computer so i did the re...

MaryS

Roadie

688 Views

6 replies

0 likes

  • 688 Views
  • 6 replies
  • 0 likes

Notifications not working for playlist updates

When I launch my Spotify app on my 6S Plus, it will show new songs being downloaded to offline playlists, but I have no idea which playlists are being updated as I have so many. I have the setting enabled to send me a push notification whenever a pla...

Regular

When I launch my Spotify app on my 6S Plus, it will show new songs being downloaded to offline playlists, but I have no idea which playlists are being updated as I have so many. I have the setti...

449 Views

0 replies

0 likes

Notifications
  • 449 Views
  • 0 replies
  • 0 likes

Album Artwork screwed up on iPhone App

Hi Everyone, I am havving issues with the album Artwork that appears on my playlists that I have saved on premium Spotify account. When I use Spotify through my Macbook Pro there are no issues... however when I use my iPhone, songs either have the in...

Visitor

Hi Everyone,  I am havving issues with the album Artwork that appears on my playlists that I have saved on premium Spotify account.  When I use Spotify through my Macbook Pro there are no...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

'Available Offline' toggle won't download music

Hi all, I have the Spotify on an iPhone 6s and brand new iPad Pro 9.7" (both running iOS 9.3.1) but I when I tap the 'Available Offline' toggle against an album, recently nothing has been happening - the download icons don't appear next to tracks and...

Visitor

Hi all,   I have the Spotify on an iPhone 6s and brand new iPad Pro 9.7" (both running iOS 9.3.1) but I when I tap the 'Available Offline' toggle against an album, recently nothing has been ha...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Solved!! Playlist Gone

Hi, my playlists no longer appear. I am a paying member. How can I get them back?

Casual Listener

Hi, my playlists no longer appear. I am a  paying member.  How can I get them back?

amdigital

Casual Listener

523 Views

7 replies

0 likes

  • 523 Views
  • 7 replies
  • 0 likes

Solved!! All my playlists are gone.

So when I opened the spotify app I noticed that all my (downloaded) playlists are gone. If I open my profile and select 'see all playlists' they're still there, but if I go to my music -> playlists it's empty. Anyone know how to fix this? I have a pr...

Casual Listener

So when I opened the spotify app I noticed that all my (downloaded) playlists are gone. If I open my profile and select 'see all playlists' they're still there, but if I go to my music -> playlist...

amdigital

Casual Listener

1099 Views

11 replies

0 likes

  • 1099 Views
  • 11 replies
  • 0 likes

Spotify won't play on my iPhone

Spotify will play fine on my laptop but when I press shuffle on any playlist on my iPhone the song shows but won't start playing? I uninstalled then installed the app numerous times but this doesn't work? My playlists are also disappearing until I ad...

Newbie

Spotify will play fine on my laptop but when I press shuffle on any playlist on my iPhone the song shows but won't start playing? I uninstalled then installed the app numerous times but this doesn't ...

MattSuda

Spotify Star

388 Views

2 replies

0 likes

  • 388 Views
  • 2 replies
  • 0 likes

Sonos connection

When I play music with the sonos system, after a minute the connection with Spotify is lost and the system jumps to a new song. It's irritating. How can I solve this?

Casual Listener

When I play music with the sonos system, after a minute the connection with Spotify is lost and the system jumps to a new song. It's irritating. How can I solve this?

schmidig

Newbie

757 Views

10 replies

0 likes

  • 757 Views
  • 10 replies
  • 0 likes

Solved!! search an error occured

Hello, I have an Ipad air and all of sudden spotify tells me "an error occured" when i try to search or browse. Radio works and my music works also. Trying again does nothing. I also tried:Logging off, removing app, installing again.Rebooting device ...

Casual Listener

Hello,   I have an Ipad air and all of sudden spotify tells me "an error occured" when i try to search or browse. Radio works and my music works also. Trying again does nothing.   I als...

Swanny

Community Legend

6462 Views

5 replies

0 likes

  • 6462 Views
  • 5 replies
  • 0 likes

iPod has to login when i play offline

When i login to play offline in my car all works and lately i have to relogin a few times a day using fb login. Often this failes. I can't login then so no music. Any one else has this?

Newbie

When i login to play offline in my car all works and lately i have to relogin a few times a day using fb login. Often this failes. I can't login then so no music. Any one else has this?

MaryS

Roadie

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Playlist sorting options

Hi guys I was just wondering I've recently switched from an Android device (HTC One M8) to an IOS device (iPhone SE) and I downloaded Spotify and noticed something weird on my iPhone. On my Android phone all the songs I had in my playlist were in the...

Newbie

Hi guys I was just wondering I've recently switched from an Android device (HTC One M8) to an IOS device (iPhone SE) and I downloaded Spotify and noticed something weird on my iPhone. On my Android p...

1242133733

Newbie

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

I can't log in to Spotify!

I've try to do everything to log in nothing is working, I need this for work to night need help now,

Newbie

I've try to do everything to log in nothing is working, I need this for work to night need help now,

mapuya19

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Menu changed from left to bottom

I had the new view all of a sudden and I liked it much.It's hard to push the buttons on the left corner on an iPhone 6S plus.But the equalizer didn't work, even if I reinstalled it.At same time I opened Spotify on my iPhone 6 and had the old view.Aft...

Casual Listener

I had the new view all of a sudden and I liked it much. It's hard to push the buttons on the left corner on an iPhone 6S plus. But the equalizer didn't work, even if I reinstalled it. At same ti...

lolastian

Casual Listener

1664 Views

2 replies

1 likes

  • 1664 Views
  • 2 replies
  • 1 likes

App download problem

I cant download the whole app to my iphone 6 at the moment. I have enough space and just bought premium... I deleted the app few days a go because I had log in problems but now I cant get it back...

Newbie

I cant download the whole app to my iphone 6 at the moment. I have enough space and just bought premium... I deleted the app few days a go because I had log in problems but now I cant get it back...

Swanny

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes