Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

142434 Views

503 replies

108 likes

  • 142434 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

99081 Views

19 replies

38 likes

  • 99081 Views
  • 19 replies
  • 38 likes

Spotify not working on iPhone

For the past couple of days (since updating) I've not been able to access spotify premium on my iPhone 4, whenever I try to opening it, it starts loading and then cuts back to iPhone menu. Even before the update I was having problems with tracks on m...

Newbie

For the past couple of days (since updating) I've not been able to access spotify premium on my iPhone 4, whenever I try to opening it, it starts loading and then cuts back to iPhone menu. Even befor...

bremsly

Casual Listener

653 Views

3 replies

0 likes

  • 653 Views
  • 3 replies
  • 0 likes

Can't sync

I have spotify on my iPhone 4S and it was working perfectly and all my songs were synced, as I pay for premium, but yesterday I couldn't sync one new song so I went offlinne mode off then on again and all my synced songs were my synced anymore. Now I...

Casual Listener

I have spotify on my iPhone 4S and it was working perfectly and all my songs were synced, as I pay for premium, but yesterday I couldn't sync one new song so I went offlinne mode off then on again an...

Robbie

Spotify Legend

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

IOS app version 0.7.1 plays edited versions of explicit tracks/albums

I just updated to the 0.7.1.23 version of the Spotify iOS app on my iPad 3, I am running iOS 5.1.1. Since the update, all content through the search function a) is only displaying the 'edited' versions or b) plays only the edited version for previous...

Newbie

I just updated to the 0.7.1.23 version of the Spotify iOS app on my iPad 3, I am running iOS 5.1.1. Since the update, all content through the search function a) is only displaying the 'edited' versio...

Rabstown

Newbie

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Solved!! Trouble with syncing offline playlists

Hello, I'm sure that this has been answered before but I can't seem to find a solution. I want to sync my offline playlists to my Ipod but "only local files synced" keeps coming up. Can anybody help me?

Casual Listener

Hello, I'm sure that this has been answered before but I can't seem to find a solution. I want to sync my offline playlists to my Ipod but "only local files synced" keeps coming up. Can anybody help ...

LaraStardust

Casual Listener

893 Views

3 replies

0 likes

  • 893 Views
  • 3 replies
  • 0 likes

Most of my itune playlist songs are grayed out on my Spotify iphone app

Most of my itune playlist songs (that I imported into Spotify) are grayed out on my Spotify iphone app, but on my PC laptop in Spotify they are all there and play?

Casual Listener

Most of my itune playlist songs (that I imported into Spotify) are grayed out on my Spotify iphone app, but on my PC laptop in Spotify they are all there and play?

Sting

Casual Listener

1603 Views

2 replies

0 likes

  • 1603 Views
  • 2 replies
  • 0 likes

Offline playlist off All offline songs

Hello everybody, and spotify. I would like a offline function playlist thatShows EVERY offline file that's on your phone or PC. I am traveling a lot in my jobb. And a playlist on my phone or pc that shows every file that I have offlineWould make it s...

Newbie

Hello everybody, and spotify. I would like a offline function playlist that Shows EVERY offline file that's on your phone or PC. I am traveling a lot in my jobb. And a playlist on my phone o...

meahtenoha

Spotify

703 Views

1 replies

0 likes

  • 703 Views
  • 1 replies
  • 0 likes

Cannot Sync Local Files to iPhone 5

I have been combing this thread for answers but it seems none of the problems are exactly the same as mine and none of the answers help me. I have had a Spotify Premium account for quite some time now. When I first got Spotify, my iTunes songs synced...

Visitor

I have been combing this thread for answers but it seems none of the problems are exactly the same as mine and none of the answers help me.   I have had a Spotify Premium account for quite s...

vswitch

Casual Listener

1284 Views

4 replies

0 likes

  • 1284 Views
  • 4 replies
  • 0 likes

Solved!! spotify is offline

Hi some help in need,I just upgraded to spotify premium, i have the receipt. I cannot get to use spotify, because it's offline. Please can somebody help me to get Spotify online and help me get it on my Iphone 4?I will appreciate this very much, Bill...

Visitor

  Hi some help in need, I just upgraded to spotify premium, i have the receipt. I cannot get to use spotify, because it's offline. Please can somebody help me to get Spotify online and help me...

bog

Casual Listener

22093 Views

20 replies

0 likes

  • 22093 Views
  • 20 replies
  • 0 likes

Solved!! No sync of offline tracks

Premiun user. iPhone 4S. Tracks in playlists that are set to offline mode simply do not download. ??

Casual Listener

Premiun user. iPhone 4S. Tracks in playlists that are set to offline mode simply do not download.  ??

imyourvenus

Casual Listener

10403 Views

8 replies

0 likes

  • 10403 Views
  • 8 replies
  • 0 likes

iPhone 4S playlists not syncing in wifi or 3G!!

I'm having a problem with my playlists none are syncing for offline playback in wifi or 3G I've heard it pauses after its been left idle but I've kept it open with songs playing still no joy.. I'm new to this but I'm sure I'm doing everything correct...

Regular

I'm having a problem with my playlists none are syncing for offline playback in wifi or 3G I've heard it pauses after its been left idle but I've kept it open with songs playing still no joy.. I'm ne...

JenniferT

Regular

1027 Views

5 replies

0 likes

  • 1027 Views
  • 5 replies
  • 0 likes

Can't sync music for offline playlist on iphone

Hi everyone,I just started my Spotify premium account. I uploaded around 40 songs to my offline playlist on my iphone last week, but since then i have problems to sync new playlists. I can see that it tries to sync but it is always saying "1 of 32 so...

Casual Listener

Hi everyone, I just started my Spotify premium account. I uploaded around 40 songs to my offline playlist on my iphone last week, but since then i have problems to sync new playlists. I can see that...

mirlenia

Casual Listener

2948 Views

14 replies

0 likes

  • 2948 Views
  • 14 replies
  • 0 likes

Can't use my iphone 4s in offline mode! tracks wont sync!

My spotify account on my desktop computer says that all of the playlists I have chosen to be available offline are fully synced and ready to go. When I click on the playlists to make them available offline on my iphone, the playlists consistently rem...

Newbie

My spotify account on my desktop computer says that all of the playlists I have chosen to be available offline are fully synced and ready to go. When I click on the playlists to make them available o...

Liam

Community Legend

631 Views

1 replies

0 likes

  • 631 Views
  • 1 replies
  • 0 likes

Bug: Long Playlist Names freezes App

Hi there! I found out that long playlist names are a problem for the iOS Spotify App, especially in the full screen mode. In my example (look at the playlist: Zen Meditation and Natural White Noise...), which I have imported to my library, but not do...

Casual Listener

Hi there!   I found out that long playlist names are a problem for the iOS Spotify App, especially in the full screen mode.    In my example (look at the playlist: Zen Meditation a...

kain0rer

Newbie

1135 Views

2 replies

1 likes

  • 1135 Views
  • 2 replies
  • 1 likes

Playlists vanishing completely while offline on iOS app

I am on a 4S with OS 5.1.1 I downloaded the new app last week, and since then, despite not changing a single thing on any of my three devices, I have been unable to retain my list of playlists on my phone, let alone those that are synced to be availa...

Newbie

I am on a 4S with OS 5.1.1 I downloaded the new app last week, and since then, despite not changing a single thing on any of my three devices, I have been unable to retain my list of playlists on my...

hreichgott

Music Fan

912 Views

5 replies

0 likes

  • 912 Views
  • 5 replies
  • 0 likes

Recently Resubscribed to Spotify Premium and No songs work on iPhone or Computer

two days ago, July 18, 2013, i Resubscribed to Spotify Premium after it said my payment method did not work for that month... reason, i have no idea. Anyways i resusribed with my credit card and when i log in on the web site it says you are using Pre...

Newbie

two days ago, July 18, 2013, i Resubscribed to Spotify Premium after it said my payment method did not work for that month... reason, i have no idea. Anyways i resusribed with my credit card and when...

meahtenoha

Spotify

854 Views

2 replies

0 likes

  • 854 Views
  • 2 replies
  • 0 likes

Local files won't sync to iPhone 5

After the latest update spotify won't sync local files to neither my iPhone 5 nor my iPad 3, they both show up under "devices" but selecting playlists to sync doesn't do anything, and then spotify automatically selects "sync all". On the "local files...

Casual Listener

After the latest update spotify won't sync local files to neither my iPhone 5 nor my iPad 3, they both show up under "devices" but selecting playlists to sync doesn't do anything, and then spotify au...

kolakola

Casual Listener

1721 Views

1 replies

0 likes

  • 1721 Views
  • 1 replies
  • 0 likes

Updated Spotify on iPhone 5 (6.1.4) and all of my music was deleted from my phone

I've been trying to resync it but each time I click on a playlist in the Spotify desktop version, it deselects it automatically and switches to "sync all playlists to this device" Also, tapping on "available offline" on the Spotify iPhone version doe...

Casual Listener

I've been trying to resync it but each time I click on a playlist in the Spotify desktop version, it deselects it automatically and switches to "sync all playlists to this device"   Also, ta...

kolakola

Casual Listener

1068 Views

2 replies

0 likes

  • 1068 Views
  • 2 replies
  • 0 likes

IOS7 Multitasking

Hey there, this post is meant for those who already have the latest iOS7Beta on their Devices.My Question: Is it possible to download playlists without that silly 10 Minutes Task-Killing we actually have in iOS6?

Roadie

Hey there, this post is meant for those who already have the latest iOS7Beta on their Devices. My Question: Is it possible to download playlists without that silly 10 Minutes Task-Killing we actua...

MattSuda

Spotify Star

2363 Views

2 replies

0 likes

  • 2363 Views
  • 2 replies
  • 0 likes

Songs won't play

Hello, I have an odd problem on my iPhone5 using premium spotify with headphones. Often after a track or playlist has finished all sounds on the entire phone shuts down. At the next track spotify simply doesn't play and if I try to play anything else...

Visitor

Hello,   I have an odd problem on my iPhone5 using premium spotify with headphones. Often after a track or playlist has finished all sounds on the entire phone shuts down. At the next track ...

Joe

Community Legend

816 Views

1 replies

0 likes

  • 816 Views
  • 1 replies
  • 0 likes

Problem with one song skipping halfway through

I'm having a problem with only one song where after a minute or so the song skips like it is over, but there's still a whole two minutes left. Also, it happens at the exact same spot every time too. This only happens on my phone and not on the webapp...

Regular

I'm having a problem with only one song where after a minute or so the song skips like it is over, but there's still a whole two minutes left. Also, it happens at the exact same spot every time too. ...

emanser

Regular

2763 Views

5 replies

1 likes

  • 2763 Views
  • 5 replies
  • 1 likes