Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
142859 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi, I have just signed up for spotify premium on my iPhone and have set up my own playlists etc.. Everything is fine and I can listen, download and manage everything. Only problem is I can't access people's profiles or playlists, even when thy subscr...
Hi, I have just signed up for spotify premium on my iPhone and have set up my own playlists etc.. Everything is fine and I can listen, download and manage everything. Only problem is I can't access p...
Community Legend
633 Views
1 replies
0 likes
Spoiler (Highlight to read) Hola, Do you guys have any suggestions on how to use my Iphone to remotecontrole my Ipad? Cheers!
Hola, Do you guys have any suggestions on how to use my Iphone to remotecontrole my Ipad? Cheers!
Community Legend
959 Views
3 replies
0 likes
When syncing my tracks to my iPhone, very few of the local tracks that are not already available on Spotify will sync. Some of them will but most will not. I've placed all of the tracks I want to sync into playlists that I've set to be available offl...
When syncing my tracks to my iPhone, very few of the local tracks that are not already available on Spotify will sync. Some of them will but most will not. I've placed all of the tracks I...
Community Legend
307 Views
1 replies
0 likes
Non of my playlist will synic to my ipone. I have the USB and the computer and phone on the same wifi.
Non of my playlist will synic to my ipone. I have the USB and the computer and phone on the same wifi.
Community Legend
245 Views
1 replies
0 likes
I'm a premium subscriber, but for the last 4 or 5 days, Spotify just can't play anything. Radio, searching for a keyword etc all keeps waiting in a loading/processing status. No error codes, no warnings, nothing. This is an ipad 2 with iOs 5.0.1 .Spo...
I'm a premium subscriber, but for the last 4 or 5 days, Spotify just can't play anything. Radio, searching for a keyword etc all keeps waiting in a loading/processing status. No error codes, no war...
Casual Listener
590 Views
2 replies
0 likes
Min spotify har börjat hacka.. varför?! Har funkat felfritt tills idag! Nån inställning?! Jag har full mottagning om det skulle vara problemet!? /Erika
Min spotify har börjat hacka.. varför?! Har funkat felfritt tills idag! Nån inställning?! Jag har full mottagning om det skulle vara problemet!? /Erika
290 Views
0 replies
0 likes
Hello, my iPod isn't recognized by my PC. I've unplugged him a few times, I've reinstalled the drives a couple times and it's still unrecognized. I've although restarted my PC. It's an iPod 2g with 4.2.1 and a Windows 7 PC.
Hello, my iPod isn't recognized by my PC. I've unplugged him a few times, I've reinstalled the drives a couple times and it's still unrecognized. I've although restarted my PC. It's an iPo...
403 Views
0 replies
0 likes
Hi, Everytime I open Spotify on my Iphone 4, I get this error, There was an error communicating with Spotify. Some tracks couldn't be made available offline. Spotify will try again later. What could be the problem? I always sync over wifi, and I have...
Hi, Everytime I open Spotify on my Iphone 4, I get this error, There was an error communicating with Spotify. Some tracks couldn't be made available offline. Spotify will try again later. ...
Casual Listener
11029 Views
65 replies
10 likes
The last three or four days I've been experiencing difficulties with the app on my iPhone. It says I need to upgrade to Premium (I already have Premium), but on my Mac it works just fine. Please help me as this is really annoying and confusing!
The last three or four days I've been experiencing difficulties with the app on my iPhone. It says I need to upgrade to Premium (I already have Premium), but on my Mac it works just fine. Please help...
Spotify Legend
1156 Views
1 replies
0 likes
Right now I got my old Iphone connected to my stereo through a dock. The dock itself has a remote control. It' barely functions with the spotify app, but I can live with that. I doubt that's going to change any time soon anyways. What I'm looking for...
Right now I got my old Iphone connected to my stereo through a dock. The dock itself has a remote control. It' barely functions with the spotify app, but I can live with that. I doubt that's going to...
Music Fan
11621 Views
1 replies
0 likes
When I try to set a password for my mobile device from my Spotify account page (yes I'm on Premium), I get an email in my inbox (as expected). The problem is, instead of a password in the email, I get a link that says, to set your password, click on ...
When I try to set a password for my mobile device from my Spotify account page (yes I'm on Premium), I get an email in my inbox (as expected). The problem is, instead of a password in ...
Newbie
413 Views
2 replies
0 likes
I'm using Spotify to synch playlists and local files between my PC and my iPad (as described here) so that I can use one or the other to access the same set of playlists and music. And it almost works - many, but not all tracks are synched from the P...
I'm using Spotify to synch playlists and local files between my PC and my iPad (as described here) so that I can use one or the other to access the same set of playlists and music. And it almost work...
345 Views
0 replies
0 likes
Hi, my premium account dosnt work on my iphone anymore. Playlists are gone and when I try to stream a song it says: "You need a premium account to play this song". Why is this? Is there like a 1800 number to call cause this is getting ridiculous I lo...
Hi, my premium account dosnt work on my iphone anymore. Playlists are gone and when I try to stream a song it says: "You need a premium account to play this song". Why is this? ...
Community Legend
346 Views
1 replies
0 likes
I have been a free Spotify PC user since it was being tested in the U.S. market, I have been a Premium member for two months now. I have two phones (one work, one personal) and my work phone is a Samsung GSII and my personal is an iPhone 5. Hands dow...
I have been a free Spotify PC user since it was being tested in the U.S. market, I have been a Premium member for two months now. I have two phones (one work, one personal) and my work pho...
Regular
1100 Views
4 replies
1 likes
I was shocked to see on a friend's Facebook the message that "David listened to such and such on Spotify." It is not my intention to share ANYTHING, EVER unless I specifically post it or send it to someone. This is not acceptable. On the desktop app,...
I was shocked to see on a friend's Facebook the message that "David listened to such and such on Spotify." It is not my intention to share ANYTHING, EVER unless I specifically post it or send it...
Newbie
4238 Views
9 replies
1 likes
I Usually Stream from my iphone 5 LTE or WiFi speed and my songs always get interrupted. Is spotify actually running at its full capacity and more? Probably it's time to move to MOG
I Usually Stream from my iphone 5 LTE or WiFi speed and my songs always get interrupted. Is spotify actually running at its full capacity and more? Probably it's time to move to MOG
Not applicable
496 Views
3 replies
0 likes
It's just a matter of time before I wreck my car while screwing around with Spotify on my mobile phone... It would be so much easier if I could have a IPOD touch that just stays in my car in offline mode and I can listed via bluetooth or USB? with li...
It's just a matter of time before I wreck my car while screwing around with Spotify on my mobile phone... It would be so much easier if I could have a IPOD touch that just stays i...
Regular
1972 Views
3 replies
0 likes
Hi, I have buy an Apple TV (3rd generation) and I was very ansioux to use AirPlay to connect Apple TV with Spotify. It seems to work ok but sometimes the music stops for several seconds and then continue as usual. I have use AirPlay with my iphone's ...
Hi, I have buy an Apple TV (3rd generation) and I was very ansioux to use AirPlay to connect Apple TV with Spotify. It seems to work ok but sometimes the music stops for seve...
Roadie
3527 Views
5 replies
0 likes
When I try to listen to Champion by The Chevin the title is gray and i can't click it. Why?
When I try to listen to Champion by The Chevin the title is gray and i can't click it. Why?
Spotify Legend
508 Views
1 replies
0 likes
I see this problem has been brought up before, but I'm not seeing a satisfying solution. I just bought Premium and it's not working on my phone, which is the reason I got premium in the first place. Has this been fixed yet? What do I need to do? If i...
I see this problem has been brought up before, but I'm not seeing a satisfying solution. I just bought Premium and it's not working on my phone, which is the reason I got premium in the first place. ...
Spotify Legend
890 Views
1 replies
0 likes
