Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify and Sonos Group

IOS - Iphone, latest version of all. Within the Sonos S2 app, I have created groups of speakers.I can select Spotify as a source within the S2 app, and I can play to a group directly. If I start from Spotify, I can only see individual devices, NOT th...

  • Casual Listener
  • IOS -  Iphone, latest version of all.   Within the Sonos S2 app, I have created groups of speakers. I can select Spotify as a source within the S2 app, and I can play to a group directly...
  • moszja
  • Casual Listener
  • 3086 Views
  • 3 replies
  • 2 likes
  • 3086 Views
  • 3 replies
  • 2 likes

Superuser Contribution [Mobile][Search] Playlist Search

I absolutely hate having to scroll through some of my playlists that are hundreds of songs and hours long to see if I've already added a certain song that I want to add to my playlist. On P.C. it asks: "Pst! You've already added this song to this pla...

  • Casual Listener
  • I absolutely hate having to scroll through some of my playlists that are hundreds of songs and hours long to see if I've already added a certain song that I want to add to my playlist. On P.C. it ask...
  • Ver
  • Spotify Legend
  • 278 Views
  • 2 replies
  • 0 likes
  • Mobile
    Search
  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution Radio keeps crashing

I've had this problem for close to a month and I have no idea what's causing it. Whenever I click on any of the listed radio stations for example rock my app instantly crashes. Once again I have no idea what's causing this and it's so frustrating whe...

  • Casual Listener
  • I've had this problem for close to a month and I have no idea what's causing it. Whenever I click on any of the listed radio stations for example rock my app instantly crashes. Once again I have no i...
  • Alex
  • Spotify Legend
  • 1321 Views
  • 10 replies
  • 0 likes
  • 1321 Views
  • 10 replies
  • 0 likes

Superuser Contribution Playback stops when song added to playlist

PlanPremiumCountryUnited KingdomDeviceiPhone 8Operating SystemiOS 15.3.1 My Question or IssueWhen I am playing a song on the Spotify app and I add a song to a different playlist (by navigating to that playlist, selecting the 3 dots, and selecting “Ad...

  • Newbie
  • Plan Premium Country United Kingdom Device iPhone 8 Operating System iOS 15.3.1   My Question or Issue When I am playing a song on the Spotify app and I add a song to a different playl...
  • OscarDC
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify version 8.7.16 not allowing to login

Hi there, need your help as im unable to login in my iphone 5c. Latest compatible version was 8.7.16 but when i enter user and pass gives the following error "An error ocurred. try again later" and when i choose start whitout password option it said ...

  • Casual Listener
  • Hi there, need your help as im unable to login in my iphone 5c.  Latest compatible version was 8.7.16 but when i enter user and pass gives the following error "An error ocurred. try again later...
  • CarlosE
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Laggy animations Iphone 13 pro max (IOS 15)

PlanPremiumCountryUSADeviceiPhone 13 Pro MaxOperating SystemiOS 15 My Question or IssueThe animation for opening and closing the fullscreen player is extremely laggy and unsatisfying. The second I installed spotify on my new phone it had this issue o...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Pro Max Operating System iOS 15   My Question or Issue The animation for opening and closing the fullscreen player is extremely laggy and unsa...
  • Mert95
  • Casual Listener
  • 3756 Views
  • 7 replies
  • 2 likes
  • 3756 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution [iOS] Miniplayer swipe up/down running at 60fps

PremiumUSA DeviceiPhone 13 ProOperating SystemiOS 15.2.1 My Question or Issue I’ve noticed that swiping up and down the main player to/from the miniplayer seems to be running in 60fps instead of the full 120fps for ProMotion displays. As a result, it...

  • Casual Listener
  • Premium USA   Device iPhone 13 Pro Operating System iOS 15.2.1   My Question or Issue   I’ve noticed that swiping up and down the main player to/from the miniplayer seems to ...
  • heymatus
  • Casual Listener
  • 1165 Views
  • 4 replies
  • 1 likes
  • 1165 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Artist, Song, and Album radio error

PlanPremiumCountryUSDeviceiPhone XROperating SystemiOS 14.6 My Question or IssueHello,I have noticed that certain artists and songs are unable to start radios based off of them. I receive an error message saying "This playlist isn't available, The ow...

  • Casual Listener
  • Plan Premium Country US Device iPhone XR Operating System iOS 14.6   My Question or Issue Hello, I have noticed that certain artists and songs are unable to start radios based off of ...
  • Eni
  • Moderator
  • 6955 Views
  • 8 replies
  • 0 likes
  • Radio
  • 6955 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cant log in - Premium meber - new Iphone - Tells me to change country!!!! bad UX error

Hey, I am a longtime premium customer, Now that Im logged in other devices like my laptop and second phone, all is well, I baught a new Iphone 13 and cant log in using google, or facebook or anything! I get a error or get a notification to change cou...

  • Newbie
  • Hey, I am a longtime premium customer, Now that Im logged in other devices like my laptop and second phone, all is well, I baught a new Iphone 13 and cant log in using google, or facebook or anything...
  • Eni
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music Becoming Unplayable in Offline Mode

PlanPremium FamilyCountryUKDeviceiPhone 12Operating SystemiOS 15.3.1 My Question or Issue Hi guys, I’m having an issue with downloaded content becoming unplayable in offline mode, and was hoping somebody here might have some suggestions as to how I m...

  • Newbie
  • Plan Premium Family Country UK Device iPhone 12 Operating System iOS 15.3.1   My Question or Issue   Hi guys,   I’m having an issue with downloaded content becoming unplay...
  • Alex
  • Spotify Legend
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPhone heavy battery drain

PlanPremiumCountryRomania DeviceiPhone 12Operating SystemiOS 15.3.1 - Spotify version 8.7.12.1688 I've recently swapped to an iphone 12 from my iphone SE 2020, on that device I did not notice this kind of an issue, but on this device, spotify is heav...

  • Casual Listener
  • Plan Premium Country Romania   Device iPhone 12 Operating System iOS 15.3.1 - Spotify version 8.7.12.1688   I've recently swapped to an iphone 12 from my iphone SE 2020, on that d...
  • Ver
  • Spotify Legend
  • 908 Views
  • 6 replies
  • 0 likes
  • 908 Views
  • 6 replies
  • 0 likes

Superuser Contribution Volume control

PlanPremiumCountryUSADeviceiPhone 13 Pro MaxOperating SystemiOS 15.4 My Question or IssueI cannot control my volume on Spotify, every other app is fine with controlling audio but I can have my actual phone volume on 0% and Spotify can be blasting mus...

  • Newbie
  •   Plan Premium Country USA Device iPhone 13 Pro Max Operating System iOS 15.4   My Question or Issue I cannot control my volume on Spotify, every other app is fine with controlli...
  • Novy
  • Moderator
  • 1368 Views
  • 1 replies
  • 0 likes
  • 1368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starting group sessions on iOS

How do I do this? On Android there was a song code I could scan, now the only option is to share a URL. I'm fine with that but the main problem is that before when someone joined there was an option to either play through just the host's device, or p...

  • Casual Listener
  • How do I do this? On Android there was a song code I could scan, now the only option is to share a URL. I'm fine with that but the main problem is that before when someone joined there was an option ...
  • Eni
  • Moderator
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Redesigned music player animations

The animation when you close (swipe down) the music player, with the new UI, is glitched. While the opening animation has a smooth fade of the mini-player on the bottom, during the closing animation there is no fade, and the mini-player appears all o...

  • Music Fan
  • The animation when you close (swipe down) the music player, with the new UI, is glitched. While the opening animation has a smooth fade of the mini-player on the bottom, during the closing animation ...
  • Jeremy
  • Spotify Legend
  • 1840 Views
  • 10 replies
  • 0 likes
  • 1840 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Adding new song to Apple Watch downloaded playlist requires delete and redownload to work?

PlanPremiumCountryUSA DeviceiPhone 12 Pro, Apple Watch 6 LTEOperating Systemlatest iOS as of today’s date My Question or Issue For a playlist that has previously been downloaded to my Apple Watch, adding a new song to that playlist on my iPhone does ...

  • Music Fan
  • Plan Premium Country USA    Device iPhone 12 Pro, Apple Watch 6 LTE Operating System latest iOS as of today’s date   My Question or Issue   For a playlist that has pre...
  • Simpleuser
  • Casual Listener
  • 2109 Views
  • 2 replies
  • 0 likes
  • Apple Watch
    downloads
    iOS
    iphone
  • 2109 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Time bar freezing

Hi! I have an issue with the “time bar” or what its called. Sometimes its freezing in one position. Switching song is solve the problem for a while. However, after a while I will encounter the problem again. *************PlanPremiumCountryHungary Dev...

  • Newbie
  • Hi!   I have an issue with the “time bar” or what its called. Sometimes its freezing in one position. Switching song is solve the problem for a while. However, after a while I will encounter t...
  • Elena
  • Moderator
  • 1419 Views
  • 1 replies
  • 0 likes
  • 1419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops after one song

PlanPremiumCountryCanadaDeviceIpadOperating SystemiOS 13.3.1 My Question or IssueWhenever i listen to music using my ipad, if i exit the app the music will continue until the song that is playing ends. It does the same thing everytime i exit the app,...

  • Newbie
  •   Plan Premium Country Canada Device Ipad Operating System iOS 13.3.1   My Question or Issue Whenever i listen to music using my ipad, if i exit the app the music will continue u...
  • limer38
  • Casual Listener
  • 31457 Views
  • 3 replies
  • 2 likes
  • 31457 Views
  • 3 replies
  • 2 likes

Superuser Contribution [iOS][Discover] Discover Section Disappeared

The main edge Spotify has on Apple Music now appears to have been removed - the “Discover” section no longer lists “similar to” artist + albums…As a Spotify user for 10 years, this has me reconsidering my alliance. Please fix this by adding back (and...

  • Visitor
  • The main edge Spotify has on Apple Music now appears to have been removed - the “Discover” section no longer lists “similar to” artist + albums… As a Spotify user for 10 years, this has me reconside...
  • juliomariutti
  • Newbie
  • 970 Views
  • 4 replies
  • 1 likes
  • iOS
  • 970 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can’t turn off videos when shared to Instagram

Plan PremiumCountry USDevice iPhone 12Operating System iOS 15.3.1 I’ve turned off Canvas in the settings but sometimes when I try to share a song to my Instagram story it plays a looping video in the background and I can’t get rid of it. It’s not all...

  • Newbie
  •   Plan Premium Country US Device iPhone 12 Operating System iOS 15.3.1   I’ve turned off Canvas in the settings but sometimes when I try to share a song to my Instagram...
  • Eni
  • Moderator
  • 2641 Views
  • 2 replies
  • 1 likes
  • 2641 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify app shows different song playing from what's playing via Connect

NOTE: This isn't specific to iOS, as the desktop app has the same issue. It seems to be an issue with Connect rather. When I'm playing a shuffled playlist, radio, or Daily Mix to a Spotify Connect device (Audiocast dongle), at some point, the apps (p...

  • Visitor
  • NOTE: This isn't specific to iOS, as the desktop app has the same issue. It seems to be an issue with Connect rather.   When I'm playing a shuffled playlist, radio, or Daily Mix to a Spotify C...
  • Espor
  • Visitor
  • 19699 Views
  • 22 replies
  • 6 likes
  • 19699 Views
  • 22 replies
  • 6 likes