Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
36558 Views
40 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
101882 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
430583 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
298717 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUKDevice(iPhone SE 2nd gen)Operating System(iOS 15) I'm guessing Spotify has many many customers using an iPhone provided by and 'supervised' (ie locked down) by their employer. I'm one. With these iPhones, the old way of syncing Sp...
Plan Premium Country UK Device (iPhone SE 2nd gen) Operating System (iOS 15) I'm guessing Spotify has many many customers using an iPhone provided by and 'supervised' (ie locked down)...
Casual Listener
815 Views
4 replies
0 likes
Device: iPhone 12 ProOperating System: iOS 15.4.1 In my 2017 Dodge Ram truck/vehicle (which uses RAM Uconnect multimedia system), Spotify podcasts will only play (sound coming through) while on 1x speed. Any speed higher (1.2-3.0x) and the sound stop...
Device: iPhone 12 Pro Operating System: iOS 15.4.1 In my 2017 Dodge Ram truck/vehicle (which uses RAM Uconnect multimedia system), Spotify podcasts will only play (sound coming th...
Moderator
2124 Views
8 replies
0 likes
From some time, my search tab is empty and I have no idea what to do iPhone 13 Pro MaxiOS 16, but this problem started on 15Latest Spotify app according to app storeVery stable internet connection, tried on multiple networks, mobile dataPremium user ...
From some time, my search tab is empty and I have no idea what to do iPhone 13 Pro Max iOS 16, but this problem started on 15 Latest Spotify app according to app store Very stable i...
Moderator
1967 Views
10 replies
1 likes
I recently updated my Spotify app. Now I can’t find the button to put Offline mode. I have a Premium for students account. I used to go to Settings>Playback>Offline. Now I don’t have the Playback option in my settings. PlanPremiumCountry Italy Device...
I recently updated my Spotify app. Now I can’t find the button to put Offline mode. I have a Premium for students account. I used to go to Settings>Playback>Offline. Now I don’t have the Playba...
Spotify Legend
469 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceIphone 13 Pro My Question or IssueSpotify is displaying Offline mode at all times, even when the setting is disabled. If connected to WiFi, I can sometimes view my playlists but the app is not consistently connecting. On dat...
Plan Premium Country US Device Iphone 13 Pro My Question or Issue Spotify is displaying Offline mode at all times, even when the setting is disabled. If connected to Wi...
Casual Listener
1286 Views
2 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 15.7 My Question or Issue For the past couple of weeks I noticed that the usual playlists that showed up on the search page under the "browse all" on top of the page have not been loading whatsoe...
Plan Premium Country US Device iPhone 13 Operating System iOS 15.7 My Question or Issue For the past couple of weeks I noticed that the usual playlists that showed up on the ...
Spotify Legend
374 Views
1 replies
0 likes
My shuffle button only works once. It works the first time, but after it turns into a normal play button and only pauses and unpauses the song playing. I’ve tried turning the shuffle switch on and off and nothing happens.This is so mind-bumbling anno...
My shuffle button only works once. It works the first time, but after it turns into a normal play button and only pauses and unpauses the song playing. I’ve tried turning the shuffle switch on and of...
Spotify Legend
472 Views
1 replies
0 likes
PlanPremiumCountrySpainDevice(iPhone 11)Operating System(iOS 13) My Question or Issue Hi Guys, I'm just curious about the following behavior which I never had in any other iPhone before. I got a new iPhone and configured as a new device (without rest...
Plan Premium Country Spain Device (iPhone 11) Operating System (iOS 13) My Question or Issue Hi Guys, I'm just curious about the following behavior which I never had in any o...
Newbie
4538 Views
2 replies
0 likes
PlanPremiumCountryPhilippinesDeviceIphone 11 pro for bothOperating SystemiOS 15/16 My Question or Issue Everytime me and my gf make a spotify session, the app automatically kicks each one of us. Even when we are not touching anything, it says that on...
Plan Premium Country Philippines Device Iphone 11 pro for both Operating System iOS 15/16 My Question or Issue Everytime me and my gf make a spotify session, the app automatica...
Moderator
453 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone SE, generic Dell laptopOperating SystemiOS 15.6.1, Windows 10 My Question or IssueI have a 50 songs in my "Downloads" folder on my laptop.I've located them with Spotify on desktop and they show up in "Local...
Plan Premium Country United States Device iPhone SE, generic Dell laptop Operating System iOS 15.6.1, Windows 10 My Question or Issue I have a 50 songs in my "Downloads" folder on my...
Casual Listener
2667 Views
6 replies
0 likes
DeviceIphone 13 proOperating SystemiOS 15.6.1 Spotify app version 8.764 My Question or IssueStart listening to any songOpen lyrics and tap More to open it on full screenThe slider stops at the time you open this screen (for example, 0:02) and is not ...
Device Iphone 13 pro Operating System iOS 15.6.1 Spotify app version 8.764 My Question or Issue Start listening to any song Open lyrics and tap More to open it on full ...
Moderator
1670 Views
5 replies
1 likes
PlanPremiumCountryUS DeviceiPhone 12Operating SystemiOS 12.1 My Question or IssueI’m premium account But ads(both of audio or visual ads) while listening to regular music content I tried this, logging out > restarting your device > logging back in to...
Plan Premium Country US Device iPhone 12 Operating System iOS 12.1 My Question or Issue I’m premium account But ads(both of audio or visual ads) while listening to regular mu...
Moderator
483 Views
1 replies
0 likes
Plan: PremiumCountry: USADevice(iPhone XR) My Question or IssueI have Spotify Premium (and have had it for years) and always keep the app updated. One of the reasons I purchased Premium, was so I could download my playlists and play when I am offline...
Plan: Premium Country: USA Device (iPhone XR) My Question or Issue I have Spotify Premium (and have had it for years) and always keep the app updated. One of the reasons I purchased P...
Spotify Legend
607 Views
1 replies
0 likes
PlanPremium CountrySweden DeviceIphone 13Operating SystemIOS 16 My Question or IssueWhy isnt there a filter on podcasts, example when Im in Joe Rogan podcast I want to be able to search/filter his specific episodes on his podcast page.
Plan Premium Country Sweden Device Iphone 13 Operating System IOS 16 My Question or Issue Why isnt there a filter on podcasts, example when Im in Joe Rogan podcast I ...
Spotify Legend
348 Views
1 replies
0 likes
I just started playing my Discover Weekly playlist on my iPhone and it is shuffling the playlist. I can’t see anyway to turn off the shuffling option to make it play in order. I selected the first song in the playlist to start it going but the now pl...
I just started playing my Discover Weekly playlist on my iPhone and it is shuffling the playlist. I can’t see anyway to turn off the shuffling option to make it play in order. I selected the first so...
Regular
857 Views
4 replies
0 likes
PlanPremiumCountryBrazilDevice(iPhone 7)Operating System(iOS) My Question or IssueAfter a few hours the music stops playing, I put the cell phone connected to a speaker at the company and after a while the music stops playing.
Plan Premium Country Brazil Device (iPhone 7) Operating System (iOS) My Question or Issue After a few hours the music stops playing, I put the cell phone connected to a speaker at th...
Moderator
1424 Views
13 replies
0 likes
PlanPremiumCountryUSA Deviceiphone 13Operating Systemios 15.6.1 My Question or IssueSay I have a playlist. I put it on shuffle mode. It USED to be the case that when I hit the "play" button -- it gave me a shuffled track, and when I hit the play butt...
Plan Premium Country USA Device iphone 13 Operating System ios 15.6.1 My Question or Issue Say I have a playlist. I put it on shuffle mode. It USED to be the ...
Regular
908 Views
3 replies
5 likes
Plan - Premium family Country - USA Device - Apple Watch 6 SE Apple iphone 12Operating SystemiOS 16 and all update performed Still having trouble, I purchased Apple cellular watches for my kids and a family Spotify plan to find out we can’t run kids ...
Plan - Premium family Country - USA Device - Apple Watch 6 SE Apple iphone 12 Operating System iOS 16 and all update per...
1054 Views
0 replies
1 likes
Hi, I paid for the annual spotify plan, they scaled my money but on the app it doesn't appear that I have the premium plan. I have already logged out and logged in, even reinstalled the application but nothing to do. Solutions? Shall I wait a few day...
Hi, I paid for the annual spotify plan, they scaled my money but on the app it doesn't appear that I have the premium plan. I have already logged out and logged in, even reinstalled the application b...
Moderator
362 Views
1 replies
0 likes
DeviceiPhone 11 Operating SystemSpotify version: 8.7.62.409iOS version: 15.6.1 My Question or IssueHello, I have Spotify premium (Belgium) and for the last 2 days, I can't play my music offline without being connected to the internet (WiFi or 4G). I ...
Device iPhone 11 Operating System Spotify version: 8.7.62.409 iOS version: 15.6.1 My Question or Issue Hello, I have Spotify premium (Belgium) and for the last 2 days, ...
Regular
868 Views
4 replies
0 likes
