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Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
407804 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279107 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178686 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I am using the premuim plan which gives me access to listening to music without shuffle being on, which has always worked great, but it seems ever since the Smart Shuffle feature (which I love the idea of) has been added the shuffle button has been b...
I am using the premuim plan which gives me access to listening to music without shuffle being on, which has always worked great, but it seems ever since the Smart Shuffle feature (which I love the id...
Casual Listener
865 Views
3 replies
1 likes
Premium planUnited StatesIssue on iPhone 6s Plus as well as 13 Pro MaxiOS 15.5 My Question or Issue I have an eye condition which requires me to use the “Large Font” feature found in the Accessibility section of the Settings menu. Enabling this featu...
Premium plan United States Issue on iPhone 6s Plus as well as 13 Pro Max iOS 15.5 My Question or Issue I have an eye condition which requires me to use the “Large Font” feature f...
Casual Listener
1061 Views
5 replies
1 likes
PlanPremiumCountryUnited StatesDeviceSamsung s20Operating SystemAndroid 10 My Question or IssueTried everything. Cleared cache, cleared storage, uninstalled the app...my podcast wont work. I push play and nothing happens. Even restarted my phone befo...
Plan Premium Country United States Device Samsung s20 Operating System Android 10 My Question or Issue Tried everything. Cleared cache, cleared storage, uninstalled the app...my podc...
Moderator
915 Views
4 replies
3 likes
PlanPremiumCountryUSA Device(iPhone 13 Pro, iPad 6th Gen)Operating System(iOS 15.5) My Question or IssueI updated both of these devices to iOS 15.5 last night. Ever since, I cannot play any podcasts. I press play but they never start actually playing...
Plan Premium Country USA Device (iPhone 13 Pro, iPad 6th Gen) Operating System (iOS 15.5) My Question or Issue I updated both of these devices to iOS 15.5 last night. Ever s...
Spotify Legend
544 Views
1 replies
0 likes
PlanPremiumCountryUnited Kingdom / EnglandDeviceiPhone XROperating SystemiOS 15.3.1My Question or IssueLocal Files recently got updated to have support for files on "this device" which I was happy about as I could never get local file sync to work. C...
Plan Premium Country United Kingdom / England Device iPhone XR Operating System iOS 15.3.1 My Question or Issue Local Files recently got updated to have support for files on "this device" wh...
Spotify Legend
3274 Views
5 replies
1 likes
PlanPremiumCountryPhilippinesDeviceiPhone 11Operating System(iOS 15.5) My Question or IssueThe lyrics are not showing on my iOS device. On desktop and TV are working but on the phone it doesn’t work. It’s really frustrating.I need a little bit of hel...
Plan Premium Country Philippines Device iPhone 11 Operating System (iOS 15.5) My Question or Issue The lyrics are not showing on my iOS device. On desktop and TV are working bu...
Community Legend
482 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceiPhone 12 MiniOperating SystemiOS 15.4.1 My Question or IssueHi there. When I am not connected to wifi, albums do not load and I cannot play any music thats not already downloaded. The image of the three 'loading bubb...
Plan Premium Country Australia Device iPhone 12 Mini Operating System iOS 15.4.1 My Question or Issue Hi there. When I am not connected to wifi, albums do not load and I cannot play ...
Community Legend
304 Views
1 replies
0 likes
Hi, I’ve reviewed the articles related to my issue and nothing has worked. And the issue is only with the app on my iPhone as I am able to see the lyrics on my laptop and tv using the same account. The only thing I can see is the “storyline” of some ...
Hi, I’ve reviewed the articles related to my issue and nothing has worked. And the issue is only with the app on my iPhone as I am able to see the lyrics on my laptop and tv using the same account. T...
Moderator
729 Views
1 replies
1 likes
For more context, I use iOS and have premium. Recently, my suggested songs won't play. When I try to add songs to my playlists, it still shows them like normal. However, when you click on the songs, they don't play. I know a few other people have had...
For more context, I use iOS and have premium. Recently, my suggested songs won't play. When I try to add songs to my playlists, it still shows them like normal. However, when you click on the ...
Casual Listener
677 Views
2 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 13 Pro)Operating System(iOS 15.3)Spotify Version8.7.4.1352 My Question or IssueFor the past 5 or 6 years that I have used Spotify the feedback sound that plays when I hit next was working fine (I would hear it when ...
Plan Premium Country USA Device (iPhone 13 Pro) Operating System (iOS 15.3) Spotify Version 8.7.4.1352 My Question or Issue For the past 5 or 6 years that I have used Spotify the f...
Spotify Star
6258 Views
19 replies
0 likes
My phone won't show songs I've transferred from iTunes on playlists? I have a playlist with gray arrows, but the songs just aren't showing up?
My phone won't show songs I've transferred from iTunes on playlists? I have a playlist with gray arrows, but the songs just aren't showing up?
Moderator
814 Views
4 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I’m not able to edit playlists anymore. This changed a month ago. See screenshot. The drag a...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Moderator
3427 Views
3 replies
0 likes
Hi Spotify, First of all - the integration between Spotify and BMW ConnecteDrive is just fantastic - I use it all the time. The issue however is that the volume when playing from Spotify is quite a bit lower than when listening to other sources. So w...
Hi Spotify, First of all - the integration between Spotify and BMW ConnecteDrive is just fantastic - I use it all the time. The issue however is that the volume when playing from Spotify is ...
Newbie
7178 Views
16 replies
9 likes
PlanPremiumCountryUSDeviceIphone 11Operating SystemiOS 14.8.1 My Question or Issue Why spotify keeps skipping songs when connected through bluetooth to my Car Sync system. Microsoft system for Ford C-max 2013. This issue just started the last year.It...
Plan Premium Country US Device Iphone 11 Operating System iOS 14.8.1 My Question or Issue Why spotify keeps skipping songs when connected through bluetooth to my Car Sync sys...
Moderator
1986 Views
1 replies
0 likes
PlanFreeCountryUSA DeviceiPhone 11Operating SystemiOS 15.5 I’m having an issue wherein Spotify locks up, or rather, pauses at random ads. A song will finish, and the ad loads, but does not play automatically. Rather, it pauses, with a “unable to comp...
Plan Free Country USA Device iPhone 11 Operating System iOS 15.5 I’m having an issue wherein Spotify locks up, or rather, pauses at random ads. A song will finish, and t...
Moderator
550 Views
1 replies
0 likes
Even when I have turned on Offline mode, whenever I start the Spotify app it tries to go to a function that requires data access, and i keep getting a prompt to turn on WiFi / data. This is really annoying - if I turn on offline mode, it shouldn't bu...
Even when I have turned on Offline mode, whenever I start the Spotify app it tries to go to a function that requires data access, and i keep getting a prompt to turn on WiFi / data. This is ...
Not applicable
2265 Views
7 replies
0 likes
PlanFreeCountryUSADeviceiPhone SE and iPad Air 2 Operating SystemiOS 10My Question or IssueOriginally, the glitch was happening only on my phone where every time I tapped into my "liked songs" playlist, it kicked me out of the app. My iPad and laptop...
Plan Free Country USA Device iPhone SE and iPad Air 2 Operating System iOS 10 My Question or Issue Originally, the glitch was happening only on my phone where every time I tapped int...
Moderator
809 Views
1 replies
0 likes
PlanFreeCountry DeviceSamsung Note 8Operating SystemAndroid My Question or IssueI get the app on my Samsung, I find my favorite artist, I pick the specific song but a completely different one plays? If what I hear about having to get premium is corre...
Plan Free Country Device Samsung Note 8 Operating System Android My Question or Issue I get the app on my Samsung, I find my favorite artist, I pick the specific song ...
Spotify Star
350 Views
1 replies
0 likes
Recently encountered issues when playing music from my mobile device. I would select a playlist, for example: Rockabilly music, and then wanted to play music from a Heavy Metal playlist. I would put the Heavy Metal playlist in the queue. It would pla...
Recently encountered issues when playing music from my mobile device. I would select a playlist, for example: Rockabilly music, and then wanted to play music from a Heavy Metal playlist. I would put ...
Regular
522 Views
1 replies
0 likes
Plan: PremiumCountry: USADevice(iPhone 13)Operating System(iOS 15.5) My Question or IssueI can logon to the desktop and I have my profile, playlists and followers. But after logging off my mobile device, and logging back in with user name and passwor...
Plan: Premium Country: USA Device (iPhone 13) Operating System (iOS 15.5) My Question or Issue I can logon to the desktop and I have my profile, playlists and followers. But after...
Regular
499 Views
1 replies
0 likes
