Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35838 Views
  • 15 replies
  • 36 likes
  • 35838 Views
  • 15 replies
  • 36 likes

Superuser Contribution [iOS][Search] Fix playlist search delay iOS

when i search for a specific song on a playlist, i already know where to tap and can do it very fast. Playlist > scroll up > search. The problem is the responsiveness in these actions. when i tap the search bar… nothing happens. So i tap again- but w...

  • Roadie
  • when i search for a specific song on a playlist, i already know where to tap and can do it very fast. Playlist > scroll up > search. The problem is the responsiveness in these actions. when i t...
  • Alex
  • Spotify Legend
  • 806 Views
  • 11 replies
  • 0 likes
  • iOS
    Search
  • 806 Views
  • 11 replies
  • 0 likes

Superuser Contribution Certain open.spotify.com links break the app semi-permanently

Plan: PremiumDevice: iPhone 12Operating System: iOS 14.x I've noticed that whenever someone sends me an open.spotify.com link to an album that is not available for streaming in my country and I open the app via the link, the app ends up in a very bro...

  • Casual Listener
  • Plan: Premium Device: iPhone 12 Operating System: iOS 14.x   I've noticed that whenever someone sends me an open.spotify.com link to an album that is not available for streaming in my countr...
  • Alex
  • Spotify Legend
  • 552 Views
  • 3 replies
  • 0 likes
  • 552 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stops playing about 10 seconds into a song after pairing AirPods

After pairing my AirPods, and pressing play (Spotify is already open) a song will start and then immediately stop again. Nothing has been touched - not the AirPods, not the iPhone. I do have Spotify open on my Mac as well, but the primary device for ...

  • Regular
  • After  pairing my AirPods, and pressing play (Spotify is already open) a song will start and then immediately stop again.  Nothing has been touched - not the AirPods, not the iPhone.  ...
  • Jeremy
  • Spotify Legend
  • 15160 Views
  • 9 replies
  • 5 likes
  • 15160 Views
  • 9 replies
  • 5 likes

Solved!!Superuser Contribution Local files on mobile

PlanPremiumCountryU.S.DeviceiPhone X My Question or IssueHey,so some how I added a local file to my liked songs while it wasn’t on my phone, and now it won’t show up. What can I do to resolve this?

  • Regular
  •   Plan Premium Country U.S. Device iPhone X   My Question or Issue Hey, so some how I added a local file to my liked songs while it wasn’t on my phone, and now it won’t show up. W...
  • MafeG
  • Spotify Legend
  • 719 Views
  • 5 replies
  • 0 likes
  • 719 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Daily mixes only one visible on mobile

The home page used to show all daily mixes and multiple recommendations per category of recommendation, and now it only shows one at a time. This is a shame as available music options have been reduced about 10-fold. I hope this will be changed back.

  • Music Fan
  • The home page used to show all daily mixes and multiple recommendations per category of recommendation, and now it only shows one at a time. This is a shame as available music options have been reduc...
  • MateusM
  • Spotify Star
  • 653 Views
  • 5 replies
  • 1 likes
  • 653 Views
  • 5 replies
  • 1 likes

Superuser Contribution Shuffle play all downloaded songs

Plan: PremiumCountry: USA Device: iPhone 8Operating System: iOS 12.3.2 My Question or Issue: Prior to the latest update, I could play or shuffle-play all downloaded songs. The new Liked Songs category does not have a filter for dowloaded songs only. ...

  • Newbie
  • Plan: Premium Country: USA   Device: iPhone 8 Operating System: iOS 12.3.2   My Question or Issue:  Prior to the latest update, I could play or shuffle-play all downloaded ...
  • user-removed
  • Not applicable
  • 3193 Views
  • 13 replies
  • 24 likes
  • 3193 Views
  • 13 replies
  • 24 likes

Superuser Contribution Ugly version of playlist or artist station pages in iPad app

I used to press the song cover on lower left, then it would become a fullscreen and on the top there shows the name of this playlist or station, when I pressed the name on the top I could go back to the full-fuctional page of the playlist or station....

YY5G4Oy LaYGByC K1h50c1 czKSJEg
  • Music Fan
  • I used to press the song cover on lower left, then it would become a fullscreen and on the top there shows the name of this playlist or station, when I pressed the name on the top I could go back to ...
  • Novy
  • Moderator
  • 511 Views
  • 5 replies
  • 0 likes
  • 511 Views
  • 5 replies
  • 0 likes

[iOS] Can not sign in on my iPad IOS 10.3.3.

Will not let me sign in. Email and password correct and all othe devices seem to work just my iPad IOS 10.3.3. Will not even recognize my email address when I try sign in without a password.

  • Newbie
  • Will not let me sign in. Email and password correct and all othe devices seem to work just my iPad IOS 10.3.3. Will not even recognize my email address when I try sign in without a password.
  • Maxim
  • Spotify Star
  • 528 Views
  • 1 replies
  • 1 likes
  • iOS
  • 528 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify crashes intermittently after 1 minute

PlanPremiumCountryNorway DeviceIphone 12 My Question or Issue Spotify closes down after +/- 1 minute if I put the screen to rest. Does not matter if the song is online or offline. If I keep the screen awake the issue goes away.

  • Music Fan
  • Plan Premium Country Norway   Device Iphone 12   My Question or Issue   Spotify closes down after +/- 1 minute if I put the screen to rest. Does not matter if the song is onl...
  • Alex
  • Spotify Legend
  • 664 Views
  • 3 replies
  • 0 likes
  • 664 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs stuck at 0:00 , not playing

Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). My phone says the song is playing even though there’...

  • Newbie
  • Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). M...
  • MafeG
  • Spotify Legend
  • 17742 Views
  • 39 replies
  • 2 likes
  • Songs not playing
    stuck track
  • 17742 Views
  • 39 replies
  • 2 likes

Spotify is Slow on iPhone 11 Pro

Plan: Family PremiumCountry: USA Device: iPhone 11 ProOperating System: ios 14.7.1 My Question or Issue:Spotify has been extremely slow for at least the last 3 days on my iPhone 11 Pro. And oftentimes, will randomly stop playing and the app will shut...

  • Casual Listener
  • Plan:  Family Premium Country: USA   Device: iPhone 11 Pro Operating System: ios 14.7.1   My Question or Issue: Spotify has been extremely slow for at least the last 3 day...
  • Loxer
  • Community Legend
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option to disable recommended songs in Playlists

PlanPremiumCountryGermany DeviceiPhone 6SOperating SystemiOS 12.1.4 My Question or IssueIs there any way to disable the suggested songs in a playlist? In earlier versions the recommendations were behind a dropbox menu and could be hidden. Now the rec...

  • Casual Listener
  • Plan Premium Country Germany   Device iPhone 6S Operating System iOS 12.1.4   My Question or Issue Is there any way to disable the suggested songs in a playlist? In earlier versi...
  • Xenia
  • Moderator
  • 12320 Views
  • 12 replies
  • 33 likes
  • Recommendations
  • 12320 Views
  • 12 replies
  • 33 likes

Superuser Contribution Song won't play when pressed

PlanPremiumCountryUSDeviceiPhone XsOperating SystemiOS 12.4 My Question or IssueThis morning when I tried to use the spotify app, when I tried to play a song it wouldn't play. The app recognized I pressed it but didn't actually play it. The player ab...

  • Visitor
  • Plan Premium Country US Device iPhone Xs Operating System iOS 12.4   My Question or Issue This morning when I tried to use the spotify app, when I tried to play a song it wouldn't play...
  • ohio_isnt_real
  • Newbie
  • 29285 Views
  • 21 replies
  • 5 likes
  • Mobile
  • 29285 Views
  • 21 replies
  • 5 likes

Superuser Contribution Spotify Opening Safari

PlanPremiumCountry DeviceiPhone XsOperating SystemiOS 14 My Question or IssueRecently when I have been playing music the app keeps opening a page on safari. Safari prompts "Open this page in Spotify?" When I tap "open", Spotify opens and then sends m...

  • Casual Listener
  •   Plan Premium Country   Device iPhone Xs Operating System iOS 14   My Question or Issue Recently when I have been playing music the app keeps opening a page on safari. Safa...
  • MafeG
  • Spotify Legend
  • 2816 Views
  • 3 replies
  • 0 likes
  • 2816 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently Played playlists in Library incorrect order

PlanPremiumCountryUSDevice(iPhone 12 mini)Operating System(iOS 14.4) My Question or IssueContext: I like to see which playlists I haven’t played in a while.issue: when I sort my playlists in the library by Recently Played, I like to scroll to the end...

  • Music Fan
  •   Plan Premium Country US Device (iPhone 12 mini) Operating System (iOS 14.4)   My Question or Issue Context: I like to see which playlists I haven’t played in a while. issue: w...
  • Elena
  • Moderator
  • 699 Views
  • 9 replies
  • 0 likes
  • 699 Views
  • 9 replies
  • 0 likes

Superuser Contribution Remove last played song before closing

Is there a way to open Spotify and NOT have the last played song be on the queue? When I close the app on my iphone12, and don’t open again for at least a week, the song/playlist I last listened to is still there. Is there a way to delete the song be...

  • Casual Listener
  • Is there a way to open Spotify and NOT have the last played song be on the queue? When I close the app on my iphone12, and don’t open again for at least a week, the song/playlist I last listened to i...
  • Mario
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hiding a Song in Playlist?

PlanPremium family planCountryUSDeviceiPhone 7 PlusOperating SystemiOS 14.7.1 Hey y’all! I’m trying to figure out if there’s a way to hide a song from just one playlist. I already tried hiding the song itself within the album/single it’s listed under...

  • Casual Listener
  •   Plan Premium family plan Country US Device iPhone 7 Plus Operating System iOS 14.7.1     Hey y’all! I’m trying to figure out if there’s a way to hide a song from just one p...
  • Mario
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random No Sound Issues with Amazon Echo Dot

I am playing music on my Amazon Echo Dot from my iPhone running IOS 14.x Issue:Randomly the music stops streaming though the scrub indicator shows the music actually playing How to ReproduceStream from Spotify to ECHODuring play (when a song is playi...

  • Regular
  • I am playing music on my Amazon Echo Dot from my iPhone running IOS 14.x   Issue: Randomly the music stops streaming though the scrub indicator shows the music actually playing   How t...
  • Ver
  • Spotify Legend
  • 1775 Views
  • 9 replies
  • 0 likes
  • 1775 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Playlists] Filter Playlist By Date Added

Similar to the Desktop client, you have the ability to filter songs by the Dated Added. On mobile, it seems the playlist begins with oldest song added. Could we change or add the option to begin the playlist with newest songs added rather than scroll...

  • Casual Listener
  • Similar to the Desktop client, you have the ability to filter songs by the Dated Added. On mobile, it seems the playlist begins with oldest song added. Could we change or add the option to begin the ...
  • Ver
  • Spotify Legend
  • 1253 Views
  • 3 replies
  • 0 likes
  • Mobile
    Playlists
  • 1253 Views
  • 3 replies
  • 0 likes

No Podcasts showing up

PlanPremiumCountrySaudi ArabiaDeviceiphone 8, and pc.Operating Systemios 14. My Question or Issuethere is no podcasts appearing in the spotify app, or the spotify website.

  • Casual Listener
  • Plan Premium Country Saudi Arabia Device iphone 8, and pc. Operating System ios 14.   My Question or Issue there is no podcasts appearing in the spotify app, or the spotify website.
  • SaadTaifun
  • Newbie
  • 5203 Views
  • 11 replies
  • 1 likes
  • Podcasts
  • 5203 Views
  • 11 replies
  • 1 likes