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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35956 Views
  • 15 replies
  • 36 likes
  • 35956 Views
  • 15 replies
  • 36 likes

No Podcasts showing up

PlanPremiumCountrySaudi ArabiaDeviceiphone 8, and pc.Operating Systemios 14. My Question or Issuethere is no podcasts appearing in the spotify app, or the spotify website.

  • Casual Listener
  • Plan Premium Country Saudi Arabia Device iphone 8, and pc. Operating System ios 14.   My Question or Issue there is no podcasts appearing in the spotify app, or the spotify website.
  • SaadTaifun
  • Newbie
  • 5204 Views
  • 11 replies
  • 1 likes
  • Podcasts
  • 5204 Views
  • 11 replies
  • 1 likes

Playback issues on search page

To whom it may concern, Now I do not know if I am the only one experiencing this or if others have as well but this is what I’ve been dealing with for the past month or two. So I go to search for a song and the exact song I’m looking for pops up but ...

  • Regular
  • To whom it may concern,   Now I do not know if I am the only one experiencing this or if others have as well but this is what I’ve been dealing with for the past month or two. So I go to searc...
  • Loxer
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 346 Views
  • 1 replies
  • 0 likes

App crashing instantly

every couple of months there’s a bug that will cause my app to crash after playing music for like 20 seconds and restarting, closing redos loading everything doesn’t help and then there’s a bug update fixes it a little bit goes backs to crashing then...

  • Regular
  • every couple of months there’s a bug that will cause my app to crash after playing music for like 20 seconds and restarting, closing redos loading everything doesn’t help and then there’s a bug updat...
  • Loxer
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

App

I can’t scroll play or do anything once I access the app on my iPhone is it just stay still and I’m not able to scroll down or play anything or click out some thing like I want I even tried uninstalling and installing the app twice logging out and lo...

  • Newbie
  • I can’t scroll play or do anything once I access the app on my iPhone is it just stay still and I’m not able to scroll down or play anything or click out some thing like I want I even tried uninstall...
  • Loxer
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 406 Views
  • 1 replies
  • 0 likes

Spotify not working on iPhone 6s Plus

I don’t know how it happened but Spotify has stopped responding. I cannot navigate anywhere, pressing any icon is of no use. The screen just remains halted.

  • Casual Listener
  • I don’t know how it happened but Spotify has stopped responding. I cannot navigate anywhere, pressing any icon is of no use. The screen just remains halted. 
  • Loxer
  • Community Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on iPhone 5

PlanPremiumCountrySwitzerlandOperating SystemiOS 10.3.4My Question or IssueWe were using an old iPod touch (Model A1421, October 2012) to play music in our restaurant. Now that this device is totally broken, we had to change to an iPhone 5 (Model A14...

  • Newbie
  • Plan Premium Country Switzerland Operating System iOS 10.3.4 My Question or Issue We were using an old iPod touch (Model A1421, October 2012) to play music in our restaurant. Now that this dev...
  • Loxer
  • Community Legend
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

Superuser Contribution App crashing after few seconds of playing

When I connect with Bluetooth to my car the app completely closes itself out after playing a song for about 50 seconds. This happens every day at the same time. I’m not sure if it has to do with the area I’m in (poor cell reception), but the playlist...

  • Visitor
  • When I connect with Bluetooth to my car the app completely closes itself out after playing a song for about 50 seconds. This happens every day at the same time. I’m not sure if it has to do with the ...
  • Alex
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

[iOS] Storylines not functioning correctly

Currently, they’ll only show the first image of a storyline and won’t go any further. I hope this will be fixed in a future update, it ruins a very useful section.Video proof: https://youtu.be/G8zkFuSoZ-U

  • Casual Listener
  • Currently, they’ll only show the first image of a storyline and won’t go any further. I hope this will be fixed in a future update, it ruins a very useful section. Video proof: https://youtu.be/G8zk...
  • Loxer
  • Community Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with playback and local files

PlanPremiumCountryUSDeviceiPhone 12Operating System(iOS 14)My Question or IssueHello,I recently got a new phone and half of my local files wont shift to my phone even though they're playable on my computer. Some of my local files will download just f...

  • Newbie
  • Plan Premium Country US Device iPhone 12 Operating System (iOS 14) My Question or Issue Hello, I recently got a new phone and half of my local files wont shift to my phone even though they'...
  • MafeG
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • Premium
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution crash

PlanPremiumCountrycanadaiphone 8My Question or Issuewhenever spotify i’m not on spotify or my phone is closed after 30seconds the app crashes

  • Newbie
  • Plan Premium Country canada iphone 8 My Question or Issue whenever spotify i’m not on spotify or my phone is closed after 30seconds the app crashes 
  • MafeG
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't rearrange songs in playlist on Spotify Plus

PlanPlusCountryU.S.A Device(iPhone XR)Operating System(iOS 14.7.1) My Question or IssueI recently switched to Spotify Plus from free. As of right now I'm unable to rearrange the songs I've put into a playlist, I have to go to my desktop in order to d...

  • Newbie
  • Plan Plus Country U.S.A   Device (iPhone XR) Operating System (iOS 14.7.1)   My Question or Issue I recently switched to Spotify Plus from free. As of right now I'm unable to rea...
  • MafeG
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS Playback stops after 10 seconds

PlanPremium FamilyCountryUSADeviceiPhone 12 ProOperating SystemiOS 14.7.1 My Question or IssueSpotify Stations 2.0.38I don't listen to Spotify much on my drive, just Stations, but I've never experienced this issue in Spotify, only Stations. I don't r...

  • Casual Listener
  • Plan Premium Family Country USA Device iPhone 12 Pro Operating System iOS 14.7.1   My Question or Issue Spotify Stations 2.0.38 I don't listen to Spotify much on my drive, just Statio...
  • MafeG
  • Spotify Legend
  • 734 Views
  • 3 replies
  • 1 likes
  • 734 Views
  • 3 replies
  • 1 likes

Superuser Contribution After Update Download to Apple Watch NO LONGER AVAILABLE?

PlanPremiumCountryTaiwanDeviceiPhone/AW 6 My Question or IssueSpotify automatically updated on my iPhone. Suddenly, the "Download to Apple Watch" menu item is GONE. What's going on?

  • Casual Listener
  • Plan Premium Country Taiwan Device iPhone/AW 6   My Question or Issue Spotify automatically updated on my iPhone. Suddenly, the "Download to Apple Watch" menu item is GONE. What's going ...
  • MafeG
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Downloaded songs will not play offline despite Premium membership

Hi,For the last few months I have noticed that my songs downloaded on my phone will not play when Spotify is offline. Sometimes the downloaded songs will not even play when Spotify is online, but songs I haven't downloaded do. I have an iPhone 7 that...

  • Newbie
  • Hi, For the last few months I have noticed that my songs downloaded on my phone will not play when Spotify is offline. Sometimes the downloaded songs will not even play when Spotify is online, but s...
  • MafeG
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • iOS
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App Repeatedly Crashing while Listening

PlanPremiumCountryUnited States of AmericaDeviceiPhone Xr and iPad Pro (3rd Generation)Operating System iOS 14 My Question or IssueThe Spotify app repeatedly crashes while listening to music. The only solution I have found so far for this issue is to...

  • Casual Listener
  • Plan Premium Country United States of America Device iPhone Xr and iPad Pro (3rd Generation) Operating System  iOS 14   My Question or Issue The Spotify app repeatedly crashes whi...
  • Alex
  • Spotify Legend
  • 739 Views
  • 3 replies
  • 1 likes
  • 739 Views
  • 3 replies
  • 1 likes

Superuser Contribution Stuck in "Open in Spotify" loop

Plan: Premium FamilyCountry: USA Device: iPhone 11 MaxOperating System: 14.4 I cannot open the Spotify app. I swiped up on someone's instagram story to see their playlist. It opened a safari window with a pop up that says "Open in Spotify." When I cl...

  • Visitor
  • Plan: Premium Family Country: USA   Device: iPhone 11 Max Operating System: 14.4   I cannot open the Spotify app. I swiped up on someone's instagram story to see their playlist. It op...
  • MafeG
  • Spotify Legend
  • 1283 Views
  • 4 replies
  • 0 likes
  • iOS
    iphone
  • 1283 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Show adult inappropriate information on panel

show inappropriate information on Panel, not suitable for young people. Please well management and control contents.None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumTaiwa...

  • Regular
  • show inappropriate information on Panel, not suitable for young people. Please well management and control contents. None of the below information is required. However, the more you provide t...
  • Alex
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Manage folders

Hi folks, still waiting for the possibility to organise folders on iOS. Move them, change them, sort them... anything. It’s almost 2020 by now and I still need an old school desktop computer to do so. Are you serious? That’s kind of embarrassing imho...

  • Casual Listener
  • Hi folks, still waiting for the possibility to organise folders on iOS. Move them, change them, sort them... anything.  It’s almost 2020 by now and I still need an old school desktop computer t...
  • trax1
  • Casual Listener
  • 1402 Views
  • 4 replies
  • 6 likes
  • 1402 Views
  • 4 replies
  • 6 likes

Superuser Contribution Desktop wont show up in iOS local files sync

PlanPremiumCountryUSADeviceiPhone X, HP SpectreOperating SystemWin 10, iOS 14.7.1 My Question or IssueWhen enabling local files on iOS, laptop does not show up for sync. Devices are connected to the same network.

  • Newbie
  • Plan Premium Country USA Device iPhone X, HP Spectre Operating System Win 10, iOS 14.7.1   My Question or Issue When enabling local files on iOS, laptop does not show up for sync. Devi...
  • CarlosE
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Progress bar not moving

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 12 My Question or IssueWhen playing music in spotify, the progress bar doesn't move when playing music unless you pause and unpause the music. Even so, it works half the time. The same thing c...

  • Casual Listener
  •   Plan Premium Country Canada Device iPhone 8 Operating System iOS 12   My Question or Issue When playing music in spotify, the progress bar doesn't move when playing music unles...
  • MafeG
  • Spotify Legend
  • 10525 Views
  • 4 replies
  • 3 likes
  • iOS 12
    playback
  • 10525 Views
  • 4 replies
  • 3 likes