Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30823 Views
  • 13 replies
  • 35 likes
  • 30823 Views
  • 13 replies
  • 35 likes

Superuser Contribution Shuffle - keeps defaulting

PlanPremiumCountryUkDeviceiPhone XSOperating SystemIOS LATEST My Question or IssueIM REALLY FED UP WITH SPOTIFY DEFAULTING TO SHUFFLE!!! I listen to classical mostly. The change to default to shuffle is extremely irritating. I often use Alexa or Siri...

  • Visitor
  • Plan Premium Country Uk Device iPhone XS Operating System IOS LATEST   My Question or Issue IM REALLY FED UP WITH SPOTIFY DEFAULTING TO SHUFFLE!!!  I listen to classical mostly. T...
  • Ver
  • Spotify Legend
  • 710 Views
  • 2 replies
  • 4 likes
  • 710 Views
  • 2 replies
  • 4 likes

Superuser Contribution Custom order of podcasts on iOs

PlanPremiumCountryUSADeviceiPhone 12, Windows 10, Firestick2016)Operating SystemiOS 14.7 Windows 10 My Question or IssueWhen I create a playlist of podcasts using either the Windows 10 desktop app or the iOS mobile app I have to go to the Windows 10 ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 12, Windows 10, Firestick2016) Operating System iOS 14.7 Windows 10   My Question or Issue When I create a playlist of podcasts using either the ...
  • CarlosE
  • Moderator
  • 658 Views
  • 3 replies
  • 0 likes
  • 658 Views
  • 3 replies
  • 0 likes

[iOS] Can I sync local files from two laptops to one phone?

I just got a new laptop and have set up local files on that laptop and see my local files from my old laptop showing up in my playlists on my desktop. However my local files on my new laptop haven't been syncing to my phone yet. How do I get this syn...

  • Visitor
  • I just got a new laptop and have set up local files on that laptop and see my local files from my old laptop showing up in my playlists on my desktop. However my local files on my new laptop haven't ...
  • silas21
  • Music Fan
  • 180 Views
  • 1 replies
  • 0 likes
  • iOS
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock screen ios system

https://easyupload.io/yca6e9 Hi, when you listening to a music and open the hamburger menu you have 2 choices: like or dislike with the symbols but when the song is already a liked song it’s write: remove this from your library but the symbol is stil...

  • Visitor
  • https://easyupload.io/yca6e9 Hi, when you listening to a music and open the hamburger menu you have 2 choices: like or dislike with the symbols but when the song is already a liked song it’s wri...
  • Novy
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Your Library] New Playlist Order

Please consider including an ‘As Made’ option under my library playlists - with the new update, the four options are; Recently Played/Added, Alphabetical, and Creator. I would love to be able to access my playlists in the order that I made them again...

  • Visitor
  • Please consider including an ‘As Made’ option under my library playlists - with the new update, the four options are; Recently Played/Added, Alphabetical, and Creator. I would love to be able to acce...
  • Eni
  • Moderator
  • 345 Views
  • 2 replies
  • 5 likes
  • iOS
    Your Library
  • 345 Views
  • 2 replies
  • 5 likes

Superuser Contribution “Hey Spotify” feature causes Spotify audio to play as a phone call

Plan: PremiumCountry: United States Device: iPhone 11Operating System: iOS 14.6 I believe there is a bug with the “Hey Spotify” feature and Apple CarPlay that causes the audio to play as a phone call when I connect my phone and the music starts playi...

  • Roadie
  • Plan: Premium Country: United States   Device: iPhone 11 Operating System: iOS 14.6   I believe there is a bug with the “Hey Spotify” feature and Apple CarPlay that causes t...
  • Ver
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • Apple CarPlay
    Hey Spotify
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeps stopping play after 2-3 songs on an album or radio

I'm in the U.S., on the Premium Individual plan, and don't play it on any device besides my iPhone 8 Plus. I've tried deleting/reinstalling the program, didn't work. I used to have no problem playing an entire album or playing all of the (almost) end...

  • Casual Listener
  • I'm in the U.S., on the Premium Individual plan, and don't play it on any device besides my iPhone 8 Plus.   I've tried deleting/reinstalling the program, didn't work.   ...
  • Alex
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution duo mix playlist doesn’t show up

PlanPremium DuoCountry Device(iPhone SE)Operating System(iOS 14.7) My Question or Issueduo mix playlist doesnt show up to me, but shows up to my partner

  • Visitor
  • Plan Premium Duo Country   Device (iPhone SE) Operating System (iOS 14.7)   My Question or Issue duo mix playlist doesnt show up to me, but shows up to my partner 
  • Eni
  • Moderator
  • 1620 Views
  • 1 replies
  • 0 likes
  • 1620 Views
  • 1 replies
  • 0 likes

Solved!! Music not playing

PlanPremiumCountryUnited StatesDeviceiphone X, Macbook Air My Question or IssueMy music often won’t play - it happens with different songs at different times. It’s similar to having connectivity issues, but it happens all the time - while I’m connect...

  • Casual Listener
  •   Plan Premium Country United States Device iphone X, Macbook Air     My Question or Issue My music often won’t play - it happens with different songs at different times. It’...
  • Ellcie
  • Casual Listener
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

Superuser Contribution Apple Watch SE cellular bug?

PlanPremiumCountryUSA Washington Device Apple Watch SE Model A2354Operating System(iOS 7.2 version My Question or IssueEquipment: Apple Watch SE Cellular version and Bose Bluetooth Sport headphones. The app keeps freezing when I use the watch on a ru...

  • Regular
  • Plan Premium Country USA Washington   Device Apple Watch SE Model A2354 Operating System (iOS 7.2 version   My Question or Issue Equipment: Apple Watch SE Cellular version and Bos...
  • Julian
  • Moderator
  • 5844 Views
  • 25 replies
  • 3 likes
  • 5844 Views
  • 25 replies
  • 3 likes

Superuser Contribution Offline not working/10 s stop

Not sure why this is happening but I have been unable to stream my downloaded music consistently whether I have service or not and a more frustrating and increasing issue, is the song will stop playing at 9-10 seconds. I followed a lot of the guideli...

  • Newbie
  • Not sure why this is happening but I have been unable to stream my downloaded music consistently whether I have service or not and a more frustrating and increasing issue, is the song will stop playi...
  • CarlosE
  • Moderator
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Superuser Contribution Syncing between two iPhones

PlanPremiumCountryUSDevice(iPhone 7, iPhone XS)Operating System(iOS 14) My Question or IssueIs there any way to sync local files between two iPhones? I’m away from my PC but I just got a new phone and I want to sync all my local files from my old pho...

  • Visitor
  •   Plan Premium Country US Device (iPhone 7, iPhone XS) Operating System (iOS 14)   My Question or Issue Is there any way to sync local files between two iPhones? I’m away from my...
  • Julian
  • Moderator
  • 1125 Views
  • 1 replies
  • 0 likes
  • 1125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gear Fit2 App Not Working

PlanFree CountryUSA DeviceiPhone Xr (issue is with Gear Fit2) Operating SystemPhone: iOS 15 Beta 2 (this was an issue on iOS 14 as well)Watch:R360XXU1ERC7 (Latest version of Tizen for the watch) My Question or IssueThe Spotify app on my Gear Fit2 doe...

  • Casual Listener
  • Plan Free   Country USA   Device iPhone Xr (issue is with Gear Fit2)   Operating System Phone: iOS 15 Beta 2 (this was an issue on iOS 14 as well) Watch:R360XXU1ERC7 (Latest...
  • Jeremy
  • Spotify Legend
  • 602 Views
  • 7 replies
  • 0 likes
  • 602 Views
  • 7 replies
  • 0 likes

Superuser Contribution Apple Watch downloaded podcast stops and resets to beginning

PlanPremiumCountryUSA DeviceApple Watch Series 6, cellular/WiFi Operating System7.5 My Question or IssueAs a jogger, I Want the single (long) podcast episode I listen to on my run to start where I left off on my last run, In Order To listen to an epi...

  • Casual Listener
  • Plan Premium Country USA   Device Apple Watch Series 6, cellular/WiFi  Operating System 7.5   My Question or Issue As a jogger, I Want the single (long) podcast episode I li...
  • jvaleski
  • Casual Listener
  • 752 Views
  • 2 replies
  • 1 likes
  • Apple Watch
  • 752 Views
  • 2 replies
  • 1 likes

song won’t play will skip 5 songs then only plays for 10 seconds

PlanPremiumCountryEnglandDeviceiPhone 7 plusOperating SystemiOS 12.2when I click to play a song doesn’t matter if it’s in my playlist of just charts etc it won’t play the song I’ve clicked on, you can visibly see it skip 5 or more songs and it won’t ...

  • Newbie
  • Plan Premium Country England Device iPhone 7 plus Operating System iOS 12.2 when I click to play a song doesn’t matter if it’s in my playlist of just charts etc it won’t play the song I’ve cl...
  • bisgarik
  • Newbie
  • 3961 Views
  • 4 replies
  • 2 likes
  • 3961 Views
  • 4 replies
  • 2 likes

Superuser Contribution I cant access podcast on iPhone 8

PremiumUSA Device iPhone 8Operating System iOS 10 I can't access podcast on my iphone 8 I tried deleting the app and re-installing it. That did not work. What is strange is that I can access the podcasts on my MacBook fine just not my phone. Thanks f...

  • Newbie
  • Premium USA   Device iPhone 8 Operating System iOS 10   I can't access podcast on my iphone 8 I tried deleting the app and re-installing it. That did not work. What is stran...
  • Mihail
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Add To Playlist glitch

WHEN: Only with certain tracks, not all the time. Has been happening for approx 2 months by now.WHERE: While listening to a track on iOS. Press the ... button and choose Add to PlaylistWHAT: Scroll to the desired playlist and press on it. Playlist ti...

  • Newbie
  • WHEN: Only with certain tracks, not all the time. Has been happening for approx 2 months by now. WHERE: While listening to a track on iOS. Press the ... button and choose Add to Playlist WHAT: Scro...
  • Josianne
  • Visitor
  • 417 Views
  • 1 replies
  • 1 likes
  • 417 Views
  • 1 replies
  • 1 likes

Music stuck at 0:00 and won’t play

PlanPremiumCountryCanada DeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 10My Question or IssueAs of literally right now none of my msuic will play. I have my whole main playlist saved for offline and online I’ve tried insta...

  • Casual Listener
  •   Plan Premium Country Canada  Device iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 10 My Question or Issue As of literally right now none of my msu...
  • MattSuda
  • Spotify Star
  • 1836 Views
  • 2 replies
  • 8 likes
  • 1836 Views
  • 2 replies
  • 8 likes

Superuser Contribution App not completely removed iphone

Removed the spotify App from my iphone. Now there are still parts of the app on my Phone. Cannot install app again because it says open instead of download. App is having a weird pictogram and i removed it, but it is still coming back. In the iphone ...

  • Casual Listener
  • Removed the spotify App from my iphone. Now there are still parts of the app on my Phone. Cannot install app again because it says open instead of download. App is having a weird pictogram and i remo...
  • Julian
  • Moderator
  • 1178 Views
  • 5 replies
  • 0 likes
  • 1178 Views
  • 5 replies
  • 0 likes

Superuser Contribution Chinese Translation Incorrect

PlanPremiumCountryCNDeviceiPhone 12Operating SystemiOS 15 My Question or IssueOn “Edit Profile” page, when changing profile photo, the transition for "Choose from library" in Chinese should be "从照片库中选择"/"从相册中选择" not "从音乐库中选择" 

PNG image-D1171E030DF7-1.png
  • Casual Listener
  • Plan Premium Country CN Device iPhone 12 Operating System iOS 15   My Question or Issue On “Edit Profile” page, when changing profile photo, the transition for "Choose from library" in...
  • Eni
  • Moderator
  • 407 Views
  • 4 replies
  • 0 likes
  • 407 Views
  • 4 replies
  • 0 likes