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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47360 Views
  • 15 replies
  • 36 likes
  • 47360 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution [Arrow] UI Problem

PlanPremiumCountryThailandDeviceiPhone 12 Operating SystemiOS 14.8 IssueArrow sign was placed in the wrong position which it make me cannot press itI have already attached bug issue image.

  • Casual Listener
  • Plan Premium Country Thailand Device iPhone 12   Operating System iOS 14.8   Issue Arrow sign was placed in the wrong position which it make me cannot press it I have al...
  • sarin_beam30
  • Casual Listener
  • 723 Views
  • 2 replies
  • 0 likes
  • 723 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [iOS][Playlists] Add an option for what to do with filtered results on a playlist

Today when I was about to take a shower I felt like listening to the Kendrick Lamar songs in my main playlist with all my songs, obviously, I don't like ALL the songs from Kendrick, that's why I have a playlist with a lot of songs from him but not ev...

  • Regular
  • Today when I was about to take a shower I felt like listening to the Kendrick Lamar songs in my main playlist with all my songs, obviously, I don't like ALL the songs from Kendrick, that's why I have...
  • carlhr93
  • Regular
  • 1273 Views
  • 9 replies
  • 1 likes
  • iOS
    Playlists
  • 1273 Views
  • 9 replies
  • 1 likes

Superuser Contribution App crashing

My premium acc is crashing 10-30 seconds into any song on an iphone 13/ios 15. Checked the same account on my iphone 8+ and it crashes there too. Tried a different non-premium account and it seemed fine. How do I fix this?

  • Newbie
  • My premium acc is crashing 10-30 seconds into any song on an iphone 13/ios 15. Checked the same account on my iphone 8+ and it crashes there too. Tried a different non-premium account and it seemed f...
  • Eni
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music won’t play or stops after a second.

I am experiencing issues with Spotify app on my iPhone 11 (software version 14.7.1) where song will not play or start playing and stop after some time (anywhere between a second to 10 seconds). All songs are downloaded onto my device. This is happeni...

  • Newbie
  • I am experiencing issues with Spotify app on my iPhone 11 (software version 14.7.1) where song will not play or start playing and stop after some time (anywhere between a second to 10 seconds). All s...
  • CarlosE
  • Moderator
  • 748 Views
  • 3 replies
  • 1 likes
  • 748 Views
  • 3 replies
  • 1 likes

Superuser Contribution Certain local files won't sync to new phone

PlanPremiumCountryUSDeviceiPhone SE 2nd genOperating SystemMost recent iOS My Question or IssueRecently got a new phone and obviously had to redownload my library. I have a lot of local files and most of them transferred but some of them refuse to. T...

  • Casual Listener
  • Plan Premium Country US Device iPhone SE 2nd gen Operating System Most recent iOS   My Question or Issue Recently got a new phone and obviously had to redownload my library. I have a l...
  • MafeG
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Lyrics on Mobile

When will Lyrics be available on IOS/Android?I know Apple Music has this feature for a while now and I’ve been waiting for it to come to Spotify as well.I’m still stuck with the Musixmatch App, which is buggy and scams your credits when you submit Ly...

  • Music Fan
  • When will Lyrics be available on IOS/Android? I know Apple Music has this feature for a while now and I’ve been waiting for it to come to Spotify as well. I’m still stuck with the Musixmatch App, w...
  • Teknevra
  • Roadie
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS][Other] Improved Offline Playback

When I travel, I download music to reduce data usage and also because I go in and out of service (when driving). The offline interaction is missing key elements. For example, when in offline mode I should not see things that have not been download (a...

  • Casual Listener
  • When I travel, I download music to reduce data usage and also because I go in and out of service (when driving). The offline interaction is missing key elements. For example, when in offline mode I s...
  • Novy
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Blend is inaccessible on iPhone 5/SE

The Blend CTA is covered up by the audio controls at the bottom of the screen, and the content behind the controls is not scrollable. This makes the Blend functionality inaccessible for small phones like my iPhone SE. Huge bummer because this seems l...

  • Visitor
  • The Blend CTA is covered up by the audio controls at the bottom of the screen, and the content behind the controls is not scrollable. This makes the Blend functionality  inaccessible for small p...
  • Novy
  • Moderator
  • 1049 Views
  • 1 replies
  • 0 likes
  • iOS
  • 1049 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last.FM Scrobbling not working if listening on Apple Watch

Free/Premium DeviceiPhone 12 Pro Max + Apple Watch Series 3Operating SystemiOS 15 My Question or IssueLast.FM Scrobbling not working if listening on Apple Watch.I have downloaded a few playlists to Apple Watch, but when I listen to the musics on the ...

  • Casual Listener
  •   Free/Premium     Device iPhone 12 Pro Max + Apple Watch Series 3 Operating System iOS 15   My Question or Issue Last.FM Scrobbling not working if listening on Apple Wa...
  • MafeG
  • Spotify Legend
  • 1175 Views
  • 1 replies
  • 1 likes
  • applewatch latfm scrobbling
  • 1175 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I used to be able to change my playlist thumbnails and descriptions but now I can’t.

I used to be able to change my Spotify playlist thumbnails and descriptions. I had to reinstall the app earlier since it wasn’t working, and ever since I reinstalled it, I can only rename them. Anyone have any idea why it’s like this?? DeviceiPhone 8...

  • Regular
  • I used to be able to change my Spotify playlist thumbnails and descriptions. I had to reinstall the app earlier since it wasn’t working, and ever since I reinstalled it, I can only rename them. Anyon...
  • Jeremy
  • Spotify Legend
  • 809 Views
  • 9 replies
  • 0 likes
  • 809 Views
  • 9 replies
  • 0 likes

count up, count down

Hi! Can I make a voice count up and count down intervals of 60 sec work out, 30 sec breake, whilst playing a playlist? I want to support customers doing intervals during a workout... Thanks!

  • Newbie
  • Hi! Can I make a voice count up and count down intervals of 60 sec work out, 30 sec breake, whilst playing a playlist? I want to support customers doing intervals during a workout... Thanks!
  • 383 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 383 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot find and install Spotify app in App Store

I have a Premium account on IOS 12, iphone SE. I wanted to reinstall the app as it would not load so when I tried to search for the app in the App Store the app is not there. I tried to access it via web site but when I get redirected to the App Stor...

  • Newbie
  •   I have a Premium account on IOS 12, iphone SE.    I wanted to reinstall the app as it would not load so when I tried to search for the app in the App Store the app is not there. I...
  • Alex
  • Spotify Legend
  • 31111 Views
  • 3 replies
  • 2 likes
  • 31111 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify fast scrolling bug (again)

PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating SystemiOS 15.0Spotify version: 8.6.62.1035My Question or IssueWhen i’m in a big playlist and want to fast scrolling to the bottom/top, the scrolling is very laggy (this bug was already fixed...

  • Roadie
  • Plan Premium Family Country Italy Device iPhone 12 mini Operating System iOS 15.0 Spotify version: 8.6.62.1035 My Question or Issue When i’m in a big playlist and want to fast scrollin...
  • Alex
  • Spotify Legend
  • 2215 Views
  • 5 replies
  • 1 likes
  • 2215 Views
  • 5 replies
  • 1 likes

Superuser Contribution Albums on CarPlay only show from letter A to E

PlanPremiumCountryFrance DeviceIphone 13 Pro MaxOperating SystemiOS 15 Hello So the problem is that CarPlay only show album from A to E , although I have a lot of albums between E and Z.The funny thing is if I log in with another free account I have ...

  • Music Fan
  •   Plan Premium Country France   Device Iphone 13 Pro Max Operating System iOS 15   Hello    So the problem is that CarPlay only show album from A to E , although...
  • Ver
  • Spotify Legend
  • 1268 Views
  • 5 replies
  • 1 likes
  • 1268 Views
  • 5 replies
  • 1 likes

Superuser Contribution "Go to queue" from the widget crashes

1- Open the App from the widget on the home screen.2- Go to a playlist.3- Play a song.4- Go to “Go to queue”.5- Return to the home screen, then enter the App again from the widget… crashes! It is impossible to access "go to queue", just by restarting...

  • Casual Listener
  • 1- Open the App from the widget on the home screen. 2- Go to a playlist. 3- Play a song. 4- Go to “Go to queue”. 5- Return to the home screen, then enter the App again from the widget… crashes! ...
  • CarlosE
  • Moderator
  • 749 Views
  • 5 replies
  • 0 likes
  • bug Report issue report to Spotify
  • 749 Views
  • 5 replies
  • 0 likes

Superuser Contribution Volkswagen - Car play back issue

PlanPremiumCountryUK DeviceiPhone XS MaxOperating SystemiOS 13 My Question or IssueSo for over a week now I have been having issues playing Spotify in my car - I plug it in via USB and listen to Spotify via my media but for some reason it plays the f...

  • Newbie
  • Plan Premium Country UK   Device iPhone XS Max Operating System iOS 13   My Question or Issue So for over a week now I have been having issues playing Spotify in my car - I plug ...
  • Eni
  • Moderator
  • 1175 Views
  • 1 replies
  • 0 likes
  • 1175 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to view albums of all followed artists sorted by release date?

On iOS, premium I've followed all my favourite artists. I'd like to listen to new releases from them, so I want to view albums of all followed artists sorted by release date. For me it's the easiest way to know if there are new releases from all the ...

  • Casual Listener
  • On iOS, premium   I've followed all my favourite artists. I'd like to listen to new releases from them, so I want to view albums of all followed artists sorted by release date. For me it's the...
  • Mihail
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Discover] Notification on Albums from Artists you follow

Why isn't this standard out of the box? Idea is that everytime an Artist that you follow makes a new EP/Album or so then you get notified? I follow a lot of artists and it's not always easy to keep of with them releasing a new album, so if would be g...

  • Visitor
  • Why isn't this standard out of the box? 🙂   Idea is that everytime an Artist that you follow makes a new EP/Album or so then you get notified? I follow a lot of artists and it's not always ea...
  • Jeremy
  • Spotify Legend
  • 569 Views
  • 3 replies
  • 4 likes
  • iOS
  • 569 Views
  • 3 replies
  • 4 likes

Playlist length time

Did they remove it again? I can't find it anywhere 

3A4B1AB6-8F47-4D95-9664-52FD81BACC85.png
  • Casual Listener
  • Did they remove it again? I can't find it anywhere  
  • sandeep60141
  • Newbie
  • 56661 Views
  • 5 replies
  • 0 likes
  • 56661 Views
  • 5 replies
  • 0 likes

Superuser Contribution Devices not connecting using iOS

I have one account - 2 phones! I like one phone to be the controller whilst other listens. since weekend Spotify won’t allow to do it. So I can use be account on two different devices under premium

  • Regular
  • I have one account - 2 phones!   I like one phone to be the controller whilst other listens.  since weekend Spotify won’t allow to do it. So I can use be account on two different dev...
  • Mihail
  • Spotify Legend
  • 648 Views
  • 5 replies
  • 0 likes
  • App & Features
  • 648 Views
  • 5 replies
  • 0 likes