Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
36528 Views
40 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
101786 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
430542 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
298689 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremium DeviceiPhone 6sOperating SystemiOS 12 My Question or IssueSpotify freezes when I open the app or switch back to it.It has been happening since I upgraded iOS to the newest version.Spotify had worked fine before the upgrade.I haven't notic...
Plan Premium Device iPhone 6s Operating System iOS 12 My Question or Issue Spotify freezes when I open the app or switch back to it. It has been happening since I upgraded iOS...
Spotify Legend
1509 Views
6 replies
0 likes
I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the others.I tried to undownload then redownload the playl...
I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the oth...
Spotify Legend
1625 Views
7 replies
0 likes
Premium, South Korea DeviceiPhone 13 Operating SystemiOS 15.4.1 My Question or IssueStrange green line on the lyric screen
Premium, South Korea Device iPhone 13 Operating System iOS 15.4.1 My Question or Issue Strange green line on the lyric screen
Spotify Star
527 Views
2 replies
0 likes
Student PremiumUnited States DeviceiPhone 11Operating SystemiOS 15.2.1 I was having issues with autoplay (when streaming a song it would play through and not autoplay, I tried a clean reinstall on all devices) on my current account and opting into ma...
Student Premium United States Device iPhone 11 Operating System iOS 15.2.1 I was having issues with autoplay (when streaming a song it would play through and not autopla...
Regular
1345 Views
2 replies
0 likes
You have made the process to report an issue way too difficult. From what I can tell, you have to log in to the web browser (instead of for example being able to submit a bug from your phone, or have a hyperlink from your phone), search for help, par...
You have made the process to report an issue way too difficult. From what I can tell, you have to log in to the web browser (instead of for example being able to submit a bug from your phone, or have...
Community Legend
479 Views
1 replies
1 likes
PlanPremiumCountryUSA DeviceiPhone 13 ProOperating SystemiOS 15.4.1 My Question or Issue When searching for any artist in the nav bar and then going to that artist landing page - the landing page no longer contains the artists top singles, discograph...
Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 15.4.1 My Question or Issue When searching for any artist in the nav bar and then going to that art...
Community Legend
346 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone X My Question or IssueWhen sharing to Instagram Stories, the 4-album grid cover for a playlist is not being updated to reflect the newest songs added.
Plan Premium Country USA Device iPhone X My Question or Issue When sharing to Instagram Stories, the 4-album grid cover for a playlist is not being updated to reflect the newest ...
Newbie
20068 Views
10 replies
19 likes
Hi, Some iOS apps, if I'm not mistaken the ones having a built in GoogleAdvert, make Spotify pausing/stopping music. Even if I close and restart the other app, it keeps making Spotify stop playing music. It's super annoying! There are two app in part...
Hi, Some iOS apps, if I'm not mistaken the ones having a built in GoogleAdvert, make Spotify pausing/stopping music. Even if I close and restart the other app, it keeps making Spotify stop p...
Visitor
1884 Views
2 replies
1 likes
Plan - PremiumCountry - CanadaDevice - iPhone 11 Pro Max Podcast randomly stops playing and then starts a new episode. When I go back to the episode I was listening to before it does not remember where I left off and starts from the beginning. I am u...
Plan - Premium Country - Canada Device - iPhone 11 Pro Max Podcast randomly stops playing and then starts a new episode. When I go back to the episode I was listening to before it doe...
Spotify Legend
1077 Views
3 replies
0 likes
Every time I either close my app or go out and browse other apps and then come back to view/listen, the podcast starts 20 before the actual time stamp. Said differently, it rewinds and never starts where I was listening/watching. I’ve reinstalled the...
Every time I either close my app or go out and browse other apps and then come back to view/listen, the podcast starts 20 before the actual time stamp. Said differently, it rewinds and never starts w...
Moderator
2920 Views
13 replies
3 likes
PlanPremiumCountryU.S.A DeviceiPhone 13 ProOperating System(iOS 15.4.1) Hello, I’ve been having an issue with a specific podcast on Spotify that won’t play on my phone. All other podcasts and songs play on my phone but one of my podcasts will only pl...
Plan Premium Country U.S.A Device iPhone 13 Pro Operating System (iOS 15.4.1) Hello, I’ve been having an issue with a specific podcast on Spotify that won’t play on my phone. ...
Spotify Legend
1845 Views
5 replies
1 likes
i keep getting this cyan colored border on lyrics tab its irritating PlanPremiumCountryindiaDevice(iPhone 11)Operating System(iOS 15.4.2) My Question or Issuehow to remove this border
i keep getting this cyan colored border on lyrics tab its irritating Plan Premium Country india Device (iPhone 11) Operating System (iOS 15.4.2) My Question or Issue how...
Spotify Legend
14700 Views
32 replies
42 likes
Message says oops problem try again later or I'm part of another family plan which I am not
Message says oops problem try again later or I'm part of another family plan which I am not
Visitor
495 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 12 pro maxOperating SystemiOS 15.4.1 My Question or IssueWhen I’m playing a podcast and leave the Spotify app, go to a different app, and return to Spotify, Spotify freezes. I have to close Spotify and reopen it for ...
Plan Premium Country USA Device iPhone 12 pro max Operating System iOS 15.4.1 My Question or Issue When I’m playing a podcast and leave the Spotify app, go to a different app, and re...
Spotify Legend
475 Views
1 replies
2 likes
Plan: PremiumCountry: United KingdomDevice: iPhone XR (Apple AirPods Generation 2)Operating System: IOS 15.4.1So for about a week now, the song I am currently listening to just carries on playing when I swipe down (and use the phone’s built-in music ...
Plan: Premium Country: United Kingdom Device: iPhone XR (Apple AirPods Generation 2) Operating System: IOS 15.4.1 So for about a week now, the song I am currently listening to ju...
Moderator
1309 Views
7 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 12Operating SystemiOS 15.4.1My Question or IssueWhen spamming the skip button for a short time, a song plays with a incorrect title, and cover photo. You cant skip or rewind or pause for about 10 seconds. A...
Plan Premium Country United States Device iPhone 12 Operating System iOS 15.4.1 My Question or Issue When spamming the skip button for a short time, a song plays with a incorrect title, and ...
Moderator
403 Views
1 replies
0 likes
I will post all of my technical info below. But my first big ask to the tech support team is to please read my issue before responding. A little pretext first.1. Many people have this issue, there are multiple posts about this and in each post multip...
I will post all of my technical info below. But my first big ask to the tech support team is to please read my issue before responding. A little pretext first. 1. Many people have this issue, ther...
Roadie
1960 Views
5 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone X, Samsung Galaxy Tab S4, Lenovo LaptopOperating SystemiOS 13.1 Beta, Android OneUI, Windows 10 Pro My Question or IssueWhen attemping to download songs from Local Files on my computer on my phone or tablet...
Plan Premium Country United States Device iPhone X, Samsung Galaxy Tab S4, Lenovo Laptop Operating System iOS 13.1 Beta, Android OneUI, Windows 10 Pro My Question or Issue When attem...
Newbie
3922 Views
6 replies
1 likes
Spotify has made it difficult to edit playlists when you are on your mobile application. You used to be able to edit the playlist and the song you were playing was highlighted in green. You can no longer see the song you are playing so you have to re...
Spotify has made it difficult to edit playlists when you are on your mobile application. You used to be able to edit the playlist and the song you were playing was highlighted in green. You ...
Moderator
1667 Views
2 replies
5 likes
PlanPremium CountryUSA DeviceiPhone 13S Operating SystemiOS 15.4.1 My Question or IssueWhen I am listening to podcasts I have to press play on them twice as it immediately pauses after the first press. It does this with earbuds, AirPods, and on speak...
Plan Premium Country USA Device iPhone 13S Operating System iOS 15.4.1 My Question or Issue When I am listening to podcasts I have to press play on them twice...
Moderator
955 Views
1 replies
0 likes
