Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
31mwp7shpmdorxy6haqf
Spotify
37128 Views
15 replies
36 likes

37128 Views
15 replies
36 likes

Superuser Contribution Shuffle plays the same ten songs over and over every time

PlanPremiumCountryNLDeviceiPhone SEOperating SystemiOS11My Question or IssueWhen I press shuffle play on a playlist, the same 10 or 20 songs are played over and over again. There is about 15 hours of music in the playlist, but the majority is ignored...

jaspoid-0934
Roadie
Plan Premium Country NL Device iPhone SE Operating System iOS11 My Question or Issue When I press shuffle play on a playlist, the same 10 or 20 songs are played over and over again. There is...
2018-09-12 9:11:54 AM
2021-09-03 11:43:57 PM
jimmy-198
Newbie
2103 Views
8 replies
0 likes
broken
bug
IOS 11

2103 Views
8 replies
0 likes

Superuser Contribution Can't login on my ipad 4th gen

I've tried numerous times, tried uninstalling app etc.. logged on with my desktop, iphone but it wont on the ipad. Its telling me that my username and password dont match a spotify account. They most certainly do as ive checked. help

alexvause909
Visitor
I've tried numerous times, tried uninstalling app etc.. logged on with my desktop, iphone but it wont on the ipad. Its telling me that my username and password dont match a spotify account. They most...
2021-09-03 6:41:28 PM
2021-09-03 9:28:18 PM
MafeG
Spotify Legend
2732 Views
1 replies
1 likes

2732 Views
1 replies
1 likes

Superuser Contribution Downloaded music will not play offline

Whats the point of Downloading music if it cannot be played offline? I downloaded tons of music to listen on a flight and while i was out of cell range. I was extremely frustrated to find out that nothing was playable with out a good internet connect...

pgrimmer
Newbie
Whats the point of Downloading music if it cannot be played offline? I downloaded tons of music to listen on a flight and while i was out of cell range. I was extremely ...
2021-09-01 4:40:06 PM
2021-09-03 5:27:34 PM
MafeG
Spotify Legend
382 Views
3 replies
0 likes

382 Views
3 replies
0 likes

Superuser Contribution Album Playback Green Button operates in shuffle mode - can it be changed?

PlanPremiumCountry DeviceiPhone 8 Operating SystemIOS 13 My Question or IssueWhy does the iOS Green Playback button operate as a shuffle only playback button? Is there any way to change the behavior of the Green Playback button on the upper right whe...

rdemar
Casual Listener
Plan Premium Country Device iPhone 8 Operating System IOS 13 My Question or Issue Why does the iOS Green Playback button operate as a shuffle only playback button? Is th...
2020-04-22 8:27:53 AM
2021-09-03 4:38:06 PM
Elena
Moderator
1507 Views
4 replies
7 likes
Green button
shuffle playback

1507 Views
4 replies
7 likes

Superuser Contribution why I couldn't play a podcast

PlanPremiumCountryVietnam Device(iPhone 7)Operating System(iOS 14.0, ) My Question or IssueDear Spotify team, I'd like to report about my issue with playing any Podcast, I couldn't play any Podcast for 3 days recently. I've tried to uninstalled the a...

ThomasDQDinh
Newbie
Plan Premium Country Vietnam Device (iPhone 7) Operating System (iOS 14.0, ) My Question or Issue Dear Spotify team, I'd like to report about my issue with pla...
2021-09-01 8:56:02 AM
2021-09-03 2:49:35 PM
Elena
Moderator
706 Views
3 replies
0 likes

706 Views
3 replies
0 likes

Solved!! iOS Updates

PlanPremiumCountryMoroccoDeviceiPhone 8 PlusOperating SystemiOS 14.7.1 My Question or IssueHello, I have a question concerning the app updates on iOS. I always seem to either receive app updates very late or not at all such as the new UI player attac...

MisterDabber
Newbie
Plan Premium Country Morocco Device iPhone 8 Plus Operating System iOS 14.7.1 My Question or Issue Hello, I have a question concerning the app updates on iOS. I always seem to either...
2021-09-03 1:27:09 AM
2021-09-03 10:35:45 AM
Emilia_8
Community Legend
539 Views
1 replies
0 likes

539 Views
1 replies
0 likes

Superuser Contribution [iOS][Your Library] Create folders where to put Albums or Playlists

Create folders where to put Albums or Playlists.

Gjsimeone
Visitor
Create folders where to put Albums or Playlists.
2021-09-02 10:45:17 PM
2021-09-02 10:59:20 PM
Eni
Moderator
386 Views
1 replies
0 likes

386 Views
1 replies
0 likes

Superuser Contribution Tex inside buttons not properly aligned

PlanPremiumCountryItalyDeviceiPhone 11 Pro MaxOperating SystemiOS 14.7.1 My Question or IssueScreenshots should be self explanatory.Some of the text inside the buttons are quite a bit off center.

manuelmoreale
Newbie
Plan Premium Country Italy Device iPhone 11 Pro Max Operating System iOS 14.7.1 My Question or Issue Screenshots should be self explanatory. Some of the text inside the buttons are ...
2021-09-01 11:24:15 AM
2021-09-02 2:31:09 PM
Elena
Moderator
237 Views
1 replies
0 likes

237 Views
1 replies
0 likes

Superuser Contribution App Randomly Crashes When Playing Music

PlanFreeCountryUnited States DeviceiPhone 12 ProOperating SystemiOS 14.7 My Question or IssueWhenever I play music and my phone is locked, the app will randomly crash and my music will stop playing. When I go back into the app, the Spotify logo comes...

samduongbrett
Casual Listener
Plan Free Country United States Device iPhone 12 Pro Operating System iOS 14.7 My Question or Issue Whenever I play music and my phone is locked, the app will randomly crash ...
2021-07-23 8:24:26 AM
2021-09-02 9:50:49 AM
Alex
Spotify Legend
3383 Views
7 replies
0 likes
app crash
Crash

3383 Views
7 replies
0 likes

Superuser Contribution Spotify issues on Apple Watch

PlanFree/PremiumCountry DeviceApple Watch 6 GPSOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA few big issues with Spotify on the Apple Watch: I have the GPS one, not cellular. Downloading to the watch took several tries...

byoder77
Newbie
Plan Free/Premium Country Device Apple Watch 6 GPS Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue A few big issues with Spotify on the Appl...
2021-08-30 11:57:18 PM
2021-09-01 10:31:50 PM
CarlosE
Moderator
5427 Views
1 replies
9 likes

5427 Views
1 replies
9 likes

Superuser Contribution [Developer] How can you force downloads to Iwatch

I have all updated software on my phone and on my watch and I have the latest spotify app loaded on my I Watch 5. It downloaded about half of my podcasts and now it won't download anymore. It downloaded 4 and I have 3 more to go. It's just stuck. I h...

12129655431
Visitor
I have all updated software on my phone and on my watch and I have the latest spotify app loaded on my I Watch 5. It downloaded about half of my podcasts and now it won't download anymore.&nbsp...
2021-09-01 8:59:33 PM
2021-09-01 9:17:54 PM
Eni
Moderator
423 Views
1 replies
1 likes
Developer

423 Views
1 replies
1 likes

Superuser Contribution Not getting any push notifications

PlanPremiumCountryIsraelDeviceiPhone XS Max, iPad Pro, MacBook Air.Operating SystemLatest. My Question or IssueHi. All notification on either email and push are enabled in my account. However, I don’t get notifications. The only ones I get are emails...

ZukLevinson
Casual Listener
Plan Premium Country Israel Device iPhone XS Max, iPad Pro, MacBook Air. Operating System Latest. My Question or Issue Hi. All notification on either email and push are enabled in my...
2020-03-13 12:00:30 PM
2021-09-01 4:06:37 PM
AeroZ
Composer
2058 Views
6 replies
1 likes
NEW ALBUMS
new tracks
New Update
Notifications

2058 Views
6 replies
1 likes

Superuser Contribution Playback Slider is Bugged

PlanPremiumCountryUnited States of AmericaDeviceiPhone 11Operating SystemiOS 14.7.1 My Question or IssueI am having a problem with the Spotify iOS app where I’ll be playing a song on the app and when I go back to the app the slider starts from the be...

MusicMan48
Newbie
Plan Premium Country United States of America Device iPhone 11 Operating System iOS 14.7.1 My Question or Issue I am having a problem with the Spotify iOS app where I’ll be playing a...
2021-08-31 12:04:31 PM
2021-09-01 3:46:32 PM
Ver
Spotify Legend
1392 Views
1 replies
0 likes
bug
playback

1392 Views
1 replies
0 likes

Superuser Contribution SPOTIFY OFFLINE NO 3G/4G

Depois de anos usando o app premium e funcionando perfeitamente, o meu app ficou offline no 3g / 4g só fica online utilizando o wifi. Já fiz de tudo, RESET não aparelho, atualização do app e está todas as contas e adicionei novamente e nadaaa. ME AJU...

THIAGO17
Casual Listener
Depois de anos usando o app premium e funcionando perfeitamente, o meu app ficou offline no 3g / 4g só fica online utilizando o wifi. Já fiz de tudo, RESET não aparelho, atualização do app e est...
2019-02-01 12:29:44 AM
2021-09-01 10:18:27 AM
Alex
Spotify Legend
2335 Views
4 replies
1 likes

2335 Views
4 replies
1 likes

Superuser Contribution Spotify freeze on home screen

PlanPremiumCountryMalaysiaDeviceiPhone 12Operating SystemiOS 14.7.1 My Question or IssueMy Spotify app freezes in the home tab whenever I open the app. I have tried reinstalling, logging out then in, clearing safari's cache (not sure if this affects ...

xyyz0723
Newbie
Plan Premium Country Malaysia Device iPhone 12 Operating System iOS 14.7.1 My Question or Issue My Spotify app freezes in the home tab whenever I open the app. I have tried reinstall...
2021-08-19 9:04:24 AM
2021-09-01 9:04:04 AM
jamesbuick
Casual Listener
1754 Views
10 replies
4 likes

1754 Views
10 replies
4 likes

Superuser Contribution On iPhone XR, Spotify sounds noticeably worse than Deezer and Apple Music, but not on iMac

PlanPremiumCountry DeviceiPhone XR, iMac 2018, Operating SystemiOS 14.7.1 MacOS 11.5.2 It's especially notable on piano music like Keith Jarrett's Köln Concert: The different music services sound comparably well on my iMac, but on my iPhone XR, Spoti...

eagleton
Regular
Plan Premium Country Device iPhone XR, iMac 2018, Operating System iOS 14.7.1 MacOS 11.5.2 It's especially notable on piano music like Keith Jarrett's Köln ...
2021-08-30 3:00:45 PM
2021-08-31 3:37:14 PM
Alex
Spotify Legend
562 Views
1 replies
0 likes

562 Views
1 replies
0 likes

Superuser Contribution [MOBILE] Add a popup after setting sleep timer

Sometimes when using sleep timer it’s hard to know if you pressed the right setting/know if it’s set. It would be nice to have a popup similar to the “Added to queue” message that pops up when adding a song to the queue. This could confirm it’s been ...

samfontes
Visitor
Sometimes when using sleep timer it’s hard to know if you pressed the right setting/know if it’s set. It would be nice to have a popup similar to the “Added to queue” message that pops up when adding...
2021-08-30 7:24:09 AM
2021-08-30 11:21:05 PM
Novy
Moderator
307 Views
1 replies
0 likes

307 Views
1 replies
0 likes

Superuser Contribution Buttons overlapping when searching for songs in playlist

Hi, sorry but your bug reporting system is way too complicated + I can't add new topics as apparently my experience doesn't matter to you. So, expectedly, I'm getting quite frustrated and I will be posting this as comment to every topic I can, becaus...

velinazhivkova
Casual Listener
Hi, sorry but your bug reporting system is way too complicated + I can't add new topics as apparently my experience doesn't matter to you. So, expectedly, I'm getting quite frustrated and I will be p...
2021-08-16 5:09:56 PM
2021-08-30 1:35:47 PM
MateusM
Spotify Star
834 Views
5 replies
0 likes

834 Views
5 replies
0 likes

Solved!! I dont have this new mini-player interface

PlanPremiumCountryHongKong,ChinaDeviceiPhone 8Operating SystemiOS 15 My Question or Issuemy spotify: others: I dont have this new mini-player interface. And how can I get it?

Nana7mi2077
Newbie
Plan Premium Country HongKong,China Device iPhone 8 Operating System iOS 15 My Question or Issue my spotify: others: I dont have this new mini-player interface. And how c...
2021-08-29 12:35:46 PM
2021-08-30 12:31:14 PM
Emilia_8
Community Legend
1618 Views
1 replies
0 likes

1618 Views
1 replies
0 likes

Is there a way to sort the "My Episodes" playlist from oldest to newest?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

CawfeePig
Music Fan
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2021-08-30 6:04:14 AM
2021-08-30 11:14:24 AM
Emilia_8
Community Legend
473 Views
1 replies
2 likes

473 Views
1 replies
2 likes

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