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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279690 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178910 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

119030 Views

19 replies

38 likes

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Liked songs on iOS not synchronized

PlanPremiumCountryItalyDevice(iPhone 7 - PC)Operating System(iOS 13, Windows 10) My Question or Issue Hello everyone!I have a sync problem between the desktop version of Spotify and the iOS one.I put a lot of songs into Spotify's "Favorite Songs" pla...

Casual Listener

Plan Premium Country Italy Device (iPhone 7 - PC) Operating System (iOS 13, Windows 10)   My Question or Issue   Hello everyone! I have a sync problem between the desktop versio...

Billy-J

Spotify Star

544 Views

1 replies

0 likes

favorite songs playlist
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Discord status isn't showing

PlanFreeCountryEnglandDeviceiPhone SEOperating SystemiOS 13.6My Question or IssueDiscord status isnt showing for me, something im doing wrong?

Casual Listener

  Plan Free Country England Device iPhone SE Operating System iOS 13.6 My Question or Issue Discord status isnt showing for me, something im doing wrong?

Maxim

Spotify Star

830 Views

1 replies

0 likes

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Playlist wont show songs

PlanPremiumCountryIndonesia Device(iPhone 11, HP Spectre Folio 2018)Operating System(iOS 13.5.1, Windows 10) Several playlists (made by other users) that i’d like to listen to and have added to my library won’t show any of the songs. It doesn't happe...

Visitor

Plan Premium Country Indonesia   Device (iPhone 11, HP Spectre Folio 2018) Operating System (iOS 13.5.1, Windows 10)   Several playlists (made by other users) that i’d like to lis...

Billy-J

Spotify Star

855 Views

2 replies

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Solved!!Superuser Contribution Hide Artwork on iPhone?

Hi! Is it possible to hide the Album Artwork in Spotify on iPhone? So it doesn't show on the lockscreen?

Regular

Hi! Is it possible to hide the Album Artwork in Spotify on iPhone? So it doesn't show on the lockscreen?

Elena

Moderator

1349 Views

3 replies

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Local files won’t download to phone despite troubleshooting every existing tip

PlanPremiumCountryDenmarkDeviceiPhone 7, Lenovo laptopOperating SystemiOS 10, Windows 10,etc. I feel like I’ve tried every tip there is. I’ve made sure spotify is updated on both devices. I’ve tried syncing both via the same wifi but also by opening ...

Visitor

Plan Premium Country Denmark Device iPhone 7, Lenovo laptop Operating System iOS 10, Windows 10,etc.   I feel like I’ve tried every tip there is. I’ve made sure spotify is updated on bo...

NickPi

Casual Listener

690 Views

1 replies

0 likes

local files
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“Explicit content not allowed” pop up on certain songs even tho i have explicit songs allowed

PlanPremiumCountry DeviceIphone XOperating SystemIOS My Question or IssueI cant play callmekarizma’s song petrified and iamjakehill’s song wash your hands. I can still play every other explicit song i have. I’ve Turned the explicit filter on and off ...

Visitor

  Plan Premium Country   Device Iphone X Operating System IOS   My Question or Issue I cant play callmekarizma’s song petrified and iamjakehill’s song wash your hands. I can...

617 Views

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Solved!! App Widgets iOS 14/ Spotify wrapped every year

PlanPremiumCountryUSDeviceiPod 7th GenerationOperating SystemiOS 14 Public beta My Question or IssueHi, I have an idea for an upcoming Spotify Update for the upcoming iOS 14 releasing this fall currently in beta. They have come out with these app wid...

Casual Listener

Plan Premium Country US Device iPod 7th Generation Operating System iOS 14 Public beta     My Question or Issue Hi, I have an idea for an upcoming Spotify Update for the upcoming...

justdancepro505

Casual Listener

2328 Views

2 replies

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Superuser Contribution Podcasts category does not load on ios and android

PlanPremiumCountry Italy DeviceIphone XOperating Systemios13 On my iphone every time i go to the categories section and then to the Podcasts category the page simply does not load up. There is the Podcasts header but nothing else (see screenshot). I ...

Casual Listener

Plan Premium Country  Italy   Device Iphone X Operating System ios13    On my iphone every time i go to the categories section and then to the Podcasts category the page...

Alex

Spotify Legend

803 Views

3 replies

0 likes

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[IOS] Spotify no longer downloading for offline

PlanPremiumDevice(iPhone X)Operating System(iOS 13) My Question or IssueSpotify on my phone is no longer downloading songs that I have locally on my computer, they used to download whenever I would add them to the folder, but they've stopped. I had t...

Visitor

Plan Premium Device (iPhone X) Operating System (iOS 13)   My Question or Issue Spotify on my phone is no longer downloading songs that I have locally on my computer, they used to downlo...

MattSuda

Spotify Star

625 Views

1 replies

0 likes

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Song audio missing

PlanPremiumCountryGermany Device(iPhone SE)Operating System(iOS 13) My Question or Issue On one specific song and only on my phone (works on the windows 10 app) the audio is missing from 0:37 to 2:06. The song in question is called "Bitte stichel wie...

Visitor

  Plan Premium Country Germany  Device (iPhone SE) Operating System (iOS 13)   My Question or Issue   On one specific song and only on my phone (works on the windows 1...

Billy-J

Spotify Star

554 Views

1 replies

0 likes

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Solved!! Low Volume

PlanPremiumCountryUKDeviceiPhone XS MaxOperating SystemiOS 12 My Question or IssueJust a hour ago my sound volume was extremely low even when I turned max on my phone. It was working fine this morning and the whole week.

Casual Listener

Plan Premium Country UK Device iPhone XS Max Operating System iOS 12   My Question or Issue Just a hour ago my sound volume was extremely low even when I turned max on my phone. It was...

edumadrid1601

Regular

26407 Views

5 replies

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Local file album art not working (tried numerous fixes)

PlanPremiumCountryFinland Device(iPhone 8, Macbook Pro late 2019)Operating System(iOS 13, MacOS Big Sur.) My Question or IssueAlbum art doesn’t work on ONE of my albums of imported local-file songs. I have imported several albums using the exact same...

Visitor

Plan Premium Country Finland   Device (iPhone 8,  Macbook Pro late 2019) Operating System (iOS 13, MacOS Big Sur.)   My Question or Issue Album art doesn’t work on ONE of my...

881 Views

0 replies

1 likes

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Solved!! Stucked on browse (three dots) screen (Premium/iOS 6.1.6/iPhone 3GS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm giving an old iPhone 3GS a chance as an audio streamer, with Spotify and a bluetooth spe...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm givi...

Billy-J

Spotify Star

1277 Views

3 replies

0 likes

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Problems with Ford focus

PlanPremiumCountrySwedenDeviceIphone 6S PlusOperating SystemiOS 13.4.1 (lastest version) My Question or IssueWhen connecting to the USB port in my Ford Focus 2014 Spotify keeps skipping tracks after 0,5 seconds, it just keeps doing that in all eterni...

Visitor

Plan Premium Country Sweden Device Iphone 6S Plus Operating System iOS  13.4.1 (lastest version)   My Question or Issue When connecting to the USB port in my Ford Focus 2014 Spoti...

trymoto

Visitor

1093 Views

1 replies

2 likes

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Solved!! Local Files Stored on Laptop not downloading to iPhone

Plan: Family Premium Free/Premium: PremiumCountry: USA DeviceiPhone X, Macbook ProOperating SystemiOS 13.6, macOS Catalina 10.15.5 My Question or IssueI have a playlist of local files on my Macbook, and the playlist exists on my iOS device, but it wi...

Casual Listener

Plan: Family Premium  Free/Premium: Premium Country: USA   Device iPhone X, Macbook Pro Operating System iOS 13.6, macOS Catalina 10.15.5   My Question or Issue I have a play...

MattSuda

Spotify Star

3371 Views

2 replies

0 likes

iOS
local files
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Apple Watch Help!

Just bought the new series 5 apple watch..I have spotify premium.When I pair my bluetooth headphones to my apple watch i can play music from apple music through my headphones but when i open spotify and press playt, the music comes out of my iphone.....

Regular

Just bought the new series 5 apple watch.. I have spotify premium. When I pair my bluetooth headphones to my apple watch i can play music from apple music through my headphones but when i open spot...

AfrazChy

Regular

3218 Views

10 replies

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watch
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Solved!! Albums not showing

Click on "Your Library", click on "Albums", no saved albums are listed. Desktop application shows albums correctly. Broken after the latest update, July 31 2020. - 8.5.68.iOS 13.5.1 iPhone XR Please fix, thank you!

Casual Listener

Click on "Your Library", click on "Albums", no saved albums are listed. Desktop application shows albums correctly.    Broken after the latest update, July 31 2020. - 8.5.68. iOS 13.5.1 ...

Billy-J

Spotify Star

4245 Views

4 replies

1 likes

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Superuser Contribution Specific podcasts won't play on IOS

PremiumBelgiumIphone XR - IOS13.68.5.70.950 Specific podcasts won't play on IOS, specially from the BBC... "News hour" for example. I will play on my mac. I reinstalled the app (and turned the decisive off and on in between deleting and installing), ...

Music Fan

Premium Belgium Iphone XR - IOS13.6 8.5.70.950   Specific podcasts won't play on IOS, specially from the BBC... "News hour" for example. I will play on my mac. I reinstalled the app (and tu...

Mihail

Spotify Legend

698 Views

3 replies

0 likes

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Cannot delete playlist

I am on mobile, and I am trying to delete several playlists. I press the three dots and then delete playlist, but once I do nothing happens. I’ve restarted the app several times and even deleted the app and redownloaded and it still does this.

Visitor

I am on mobile, and I am trying to delete several playlists. I press the three dots and then delete playlist, but once I do nothing happens. I’ve restarted the app several times and even deleted the ...

Heythatsme

Community Legend

666 Views

1 replies

0 likes

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