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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

28721 Views

40 replies

9 likes

  • 28721 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

93627 Views

115 replies

12 likes

Other
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  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

933 Views

0 replies

0 likes

iOS
  • 933 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293195 Views

60 replies

15 likes

  • 293195 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123424 Views

19 replies

38 likes

  • 123424 Views
  • 19 replies
  • 38 likes

iphone xs

i cant display the lyric and i premium user.. please solve this ASAP. as i a good karaoke singer need to practice

Casual Listener

i cant display the lyric and i premium user.. please solve this ASAP. as i a good karaoke singer need to practice   

Billy-J

Spotify Star

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Sleep timer not appearing

No sleep timer appearing music but have sleep timer on podcast.All of us in the family plan has no sleep timerPlanPremiumCountryPhilippines Device(iPad 9.7inch 6th-generation,Oppo f1s,Lenovo l340Operating SystemIOS 13.6,Windows 10 version 2004latest ...

Casual Listener

No sleep timer appearing music but have sleep timer on podcast.All of us in the family plan has no sleep timer Plan Premium Country Philippines  Device (iPad 9.7inch 6th-generation,Oppo f1...

xShiizMu

Casual Listener

18602 Views

2 replies

0 likes

  • 18602 Views
  • 2 replies
  • 0 likes

Solved!! All my liked songs are gone

All my liked songs has been gone since few weeks, after i upgrade my IOS. I can still see some of songs in artist album, but there’s none in ‘liked song’ Can i restore it? (i also upgraded app) PlanPremiumCountryCzech republicDeviceI phone7Operating ...

Casual Listener

All my liked songs has been gone since few weeks, after i upgrade my IOS. I can still see some of songs in artist album, but there’s none in ‘liked song’ Can i restore it? (i also upgraded app) ...

Billy-J

Spotify Star

1227 Views

3 replies

0 likes

  • 1227 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music won’t play I get a message that says safari cannot open the page because the address is incali

I can’t get music to play. It says safari cannot open the page because the address is invalid

Newbie

I can’t get music to play. It says safari cannot open the page because the address is invalid 

Mihail

Spotify Legend

1560 Views

3 replies

0 likes

  • 1560 Views
  • 3 replies
  • 0 likes

TROUBLE: Spotify Mobile App iOS 13.6 on iPad 2019

Hi. A longtime Spotify Premium user here. Having a few troubling and unnecessary annoyances with the Spotify mobile app. 1. Spotify doesn’t play in the background if any other app is running. It used to play in the background so idk why it doesn’t do...

Casual Listener

Hi. A longtime Spotify Premium user here.   Having a few troubling and unnecessary annoyances with the Spotify mobile app.  1. Spotify doesn’t play in the background  if any oth...

Rkehler

Newbie

1122 Views

1 replies

1 likes

  • 1122 Views
  • 1 replies
  • 1 likes

Where did “delete playlist” option go?

I want to delete playlists on iPhone app. If I go to my library>playlists>select playlist>3 dot drop down menu, there is not an option to delete playlist. Thoughts?

Casual Listener

I want to delete playlists on iPhone app. If I go to my library>playlists>select playlist>3 dot drop down menu, there is not an option to delete playlist. Thoughts?

GeeMpnie

Casual Listener

1181 Views

2 replies

1 likes

  • 1181 Views
  • 2 replies
  • 1 likes

Playlist Cover Image won’t change on Instagram Stories

Hi! I replaced my one of my playlists’ cover image and though it shows in the iOS app and in my Mac Desktop version, when I choose to share it to my Instagram Stories the Cover Image won’t show - I see the mosaic with the 4 songs’ cover images instea...

Visitor

Hi! I replaced my one of my playlists’ cover image and though it shows in the iOS app and in my Mac Desktop version, when I choose to share it to my Instagram Stories the Cover Image won’t show - I s...

Billy-J

Spotify Star

1051 Views

1 replies

0 likes

  • 1051 Views
  • 1 replies
  • 0 likes

Real time lyrics feature

PlanPremiumCountryIndonesiaDeviceiPhone XROperating System(iOS 14 Public Beta 5) My account had this real time lyrics feature for a few months (March-June) before I noticed it missing early July. I had since waiting for the feature to come back but n...

Casual Listener

Plan Premium Country Indonesia Device iPhone XR Operating System (iOS 14 Public Beta 5)   My account had this real time lyrics feature for a few months (March-June) before I noticed it ...

novitasr

Casual Listener

1544 Views

5 replies

0 likes

Feature
iOS
iphone
lyrics
  • 1544 Views
  • 5 replies
  • 0 likes

[iOS][Playlists] Too many advertisements

I get it that this is Spotify free so there is bound to be ads. I was just on my release radar playlist which is one of the only playlists that allow me to toggle between music and have free reign over what and which part of the music I would like to...

Casual Listener

I get it that this is Spotify free so there is bound to be ads. I was just on my release radar playlist which is one of the only playlists that allow me to toggle between music and have free reign ov...

668 Views

0 replies

0 likes

iOS
Playlists
  • 668 Views
  • 0 replies
  • 0 likes

Cant see artists songs

PlanFree/PremiumCountry Untied states DeviceiPhone 11Operating SystemIOS 14.3 My Question or Issueevery time I go on an artist profile and click to view all of their songs it dosen’t work , I’ve deleted the app multiple times as well as logged out bu...

Casual Listener

Plan Free/Premium Country  Untied states    Device iPhone 11 Operating System IOS 14.3   My Question or Issue every time I go on an artist profile and click to view all...

Billy-J

Spotify Star

1827 Views

11 replies

0 likes

  • 1827 Views
  • 11 replies
  • 0 likes

Bug - Retrieval failure for album songs

PlanPremiumCountry: UK DeviceiPhone 8 PlusOperating System(iOS 13.3.1) My Question or IssueWhen I the user:On searching for an album On selecting an album cell, Then I get presented with a loading elipsis indicator for a prolonged time period. If the...

Visitor

Plan Premium Country: UK   Device iPhone 8 Plus Operating System (iOS 13.3.1)   My Question or Issue When I the user: On searching for an album  On selecting an album cell...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

Solved!! Can’t play any song unless I have added it to a playlist

PlanPremiumCountrySwedenDeviceiPhone XROperating SystemiOS 13.6.1 My Question or IssueWhen I press on any song that has not been previously added to one of my playlists, it simply will not play. If I was playing a song from a playlist before pressing...

Visitor

Plan Premium Country Sweden Device iPhone XR Operating System iOS 13.6.1   My Question or Issue When I press on any song that has not been previously added to one of my playlists, it s...

MichaelJerzak

Composer

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lecture de titre à la suite et file d'attente problème

Bonjour, quand je lance par exemple la lecture d'un titre dans une playlist et que je veux écouter celui d'après (même beug si je suis en aléatoire), le morceau qui suit si je passe et un de ma "file d'attentte" ce qui est très dérengeant. Je ne peux...

Newbie

Bonjour, quand je lance par exemple la lecture d'un titre dans une playlist et que je veux écouter celui d'après (même beug si je suis en aléatoire), le morceau qui suit si je passe et un de ma "file...

Alex

Spotify Legend

8619 Views

6 replies

3 likes

  • 8619 Views
  • 6 replies
  • 3 likes

My music won’t play without wifi connection

PlanPremiumCountryRussiaDevice(iPhone XR)Operating System(iOS 13.5.1) My Question or IssueI tried to play my music with my 4G connection on but it didn't work. I have checked that I allow my phone to use 4G for Spotify and set my music quality in the...

Casual Listener

Plan Premium Country Russia Device (iPhone XR) Operating System (iOS 13.5.1)   My Question or Issue I tried to play my music with my 4G connection on but it didn't work. I have checked...

Billy-J

Spotify Star

1802 Views

3 replies

0 likes

  • 1802 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS] Actually Helpful Links and approach to Customer Feedback

So I have spent the most of the last hour trying to troubleshoot my app not working on IOS, tried looking for outtages on google, nothing came up. Tried to look for "help" via the help link, my god that was cluttered and a painful experience in itsel...

Visitor

So I have spent the most of the last hour trying to troubleshoot my app not working on IOS, tried looking for outtages on google, nothing came up. Tried to look for "help" via the help link, my god t...

Elena

Moderator

488 Views

1 replies

0 likes

iOS
  • 488 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Queued songs are not showing in queue list.

PlanPremiumDeviceiPhone 6siPad Air 2Operating SystemiOS 12.1Spotify Version 8.4.77 On the upper image there should be two songs in the queue but only one of them can be seen, and on the other image, if there is only one song in the queue it can’t be ...

Casual Listener

Plan Premium Device iPhone 6s iPad Air 2 Operating System iOS 12.1 Spotify Version 8.4.77   On the upper image there should be two songs in the queue but only one of them can be seen,...

Elena

Moderator

4411 Views

4 replies

0 likes

  • 4411 Views
  • 4 replies
  • 0 likes

LOST ALL LIKED SONGS

Hello, Im an iPhone user operating on iOS 11. My ‘liked songs’ folder is missing all of a sudden. Perhaps I’m not familiar with the latest update. What can I do? thank you

Casual Listener

Hello,   Im an iPhone user operating on iOS 11. My ‘liked songs’ folder is missing all of a sudden. Perhaps I’m not familiar with the latest update. What can I do?   thank you  

Mauler74

Visitor

14588 Views

6 replies

3 likes

  • 14588 Views
  • 6 replies
  • 3 likes

Lyrics

PlanPremiumCountryMexicoDeviceiPhone 11Operating System13.6 VersionMy Question or IssueI am not able to see the lyrics of the songs. I know that not all the songs have the option but really I don't have the option to see that. My friends and I were t...

Casual Listener

Plan Premium Country Mexico Device iPhone 11 Operating System 13.6 Version My Question or Issue I am not able to see the lyrics of the songs. I know that not all the songs have the option bu...

Billy-J

Spotify Star

1603 Views

5 replies

0 likes

  • 1603 Views
  • 5 replies
  • 0 likes

I've tried everything and can't get my local files to play on my iphone

PlanPremiumCountryUSADeviceiPhone 7+Operating SystemWindows 10 My Question or IssueI've been trying for well over an hour and absolutely CANNOT get my local files to transfer on my iphone. I've tried a clean reinstall of the app, I've tried turning W...

Visitor

Plan Premium Country USA Device iPhone 7+ Operating System Windows 10   My Question or Issue I've been trying for well over an hour and absolutely CANNOT get my local files to transfer...

539 Views

0 replies

0 likes

iphone
local files
Premium
Windows
  • 539 Views
  • 0 replies
  • 0 likes

Shuffle isn’t disconcerting

My Problem: I looked up for many tutorials how to turn the shuffle off but there is no button on my screen. Whenever I touch on the display there is at the left a heart and at the right a minus to hide that song. There is no shuffle on or off modus s...

Casual Listener

My Problem:   I looked up for many tutorials how to turn the shuffle off but there is no button on my screen. Whenever I touch on the display there is at the left a heart and at the right a mi...

LittleSilvie

Casual Listener

802 Views

4 replies

0 likes

Shuffle problem
  • 802 Views
  • 4 replies
  • 0 likes