Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

139845 Views

503 replies

108 likes

  • 139845 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

98064 Views

19 replies

38 likes

  • 98064 Views
  • 19 replies
  • 38 likes

Superuser Contribution Saved Albums are Blank

PlanPremiumCountryUSADeviceIphone 7Operating SystemIOS 13.5.1 My Question or IssueSome (not all) of the albums I open up on Spotify on my Iphone are blank (like completely empty). When I reinstall Spotify that fixes it for a bit but the issue soon ap...

Visitor

Plan Premium Country USA Device Iphone 7 Operating System IOS 13.5.1   My Question or Issue Some (not all) of the albums I open up on Spotify on my Iphone are blank (like completely em...

Mario

Spotify Legend

591 Views

1 replies

0 likes

  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on Playlists not showing up

PlanFreeCountryUSDeviceiPhone 7Operating SystemiOS 13.6 & iOS 14 Beta My Question or IssueIf I view the contents of a playlist on my phone, only a short preview comes up of the names of the songs in the playlist, but the songs themselves do not show ...

Visitor

Plan Free Country US Device iPhone 7 Operating System iOS 13.6 & iOS 14 Beta   My Question or Issue If I view the contents of a playlist on my phone, only a short preview comes up ...

Mario

Spotify Legend

2830 Views

1 replies

0 likes

  • 2830 Views
  • 1 replies
  • 0 likes

Bug queue tracks organization

PlanPremium FamilyCountryItalyDeviceiPhone XSOperating SystemiOS 13.5Spotify Version: 8.5.59.1118My Question or IssueWhen I try to organize my tracks in the queue, the scrolling is bugged. Demonstration video: https://drive.google.com/file/d/1rnfOcHi...

Visitor

Plan Premium Family Country Italy Device iPhone XS Operating System iOS 13.5 Spotify Version: 8.5.59.1118 My Question or Issue When I try to organize my tracks in the queue, the scrolling i...

user-removed

Not applicable

779 Views

1 replies

0 likes

  • 779 Views
  • 1 replies
  • 0 likes

Cannot play music now without data or wifi on?

I use to be able to play my music without having my data on in the car and without having to download the music. Now I am not able to do that unless my data is on or connected to Wi-FiPremiumcanada iPhone Xs

Casual Listener

I use to be able to play my music without having my data on in the car and without having to download the music.   Now I am not able to do that unless my data is on or connected to Wi-Fi ...

Billy-J

Spotify Star

981 Views

5 replies

0 likes

  • 981 Views
  • 5 replies
  • 0 likes

URI Scheme with paramater to start Spotify Connect

I've found ways to automatically search for music in an URI Scheme for the iOS app. I haven't been able to find complete documentation about the possibilities, but I would like to start playing on another device with Spotify Connect. What parameter c...

Visitor

I've found ways to automatically search for music in an URI Scheme for the iOS app.   I haven't been able to find complete documentation about the possibilities, but I would like to start play...

505 Views

0 replies

0 likes

  • 505 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading/Liking albums

PlanPremiumCountry DeviceIphone 11Operating SystemiOS 13.5 My Question or IssueWhenever I download music from the album (as in directly selecting the download button), it automatically likes the album. If I unlike the album, then all the music is sud...

Regular

Plan Premium Country   Device Iphone 11 Operating System iOS 13.5   My Question or Issue Whenever I download music from the album (as in directly selecting the download button), i...

Mario

Spotify Legend

1090 Views

1 replies

0 likes

  • 1090 Views
  • 1 replies
  • 0 likes

App not working for iPhone.

I have uninstalled and reinstalled the app, logged in and out. It doesn’t load properly and none of my playlist display. My phone is connected to WiFi. It has service and the app is fully updated. Not sure what’s going on, but I’d like to be able to ...

Regular

I have uninstalled and reinstalled the app, logged in and out. It doesn’t load properly and none of my playlist display. My phone is connected to WiFi. It has service and the app is fully updated. No...

AMAR32

Regular

1197 Views

9 replies

0 likes

  • 1197 Views
  • 9 replies
  • 0 likes

Superuser Contribution Full Screen Canvas

I usually have my phone on a dock when listening to Spotify at home or at a party and before the update you could tap the canvas to enter a fullscreen Canvas. The art was so vibrant and it was very entertaining. Can you please bring it back as now th...

Casual Listener

I usually have my phone on a dock when listening to Spotify at home or at a party and before the update you could tap the canvas to enter a fullscreen Canvas. The art was so vibrant and it was very e...

RhythmNation181

Newbie

10661 Views

21 replies

20 likes

Mobile
  • 10661 Views
  • 21 replies
  • 20 likes

Superuser Contribution my music keeps stopping playing

hi, i have a spotify free acc and recently when i’ve been listening to music on my ipad using earbuds with the screen turned off, the song will just stop playing after a minute or so. when i open my ipad, it goes straight to the home screen instead o...

Casual Listener

hi, i have a spotify free acc and recently when i’ve been listening to music on my ipad using earbuds with the screen turned off, the song will just stop playing after a minute or so. when i ope...

Mario

Spotify Legend

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Iphone Spotify lyrics?

PlanPremiumCountryCanadaDeviceiPhone 6sMy Question or IssueIs the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there but at that time I also ran out of premium and I bought it again after because...

Casual Listener

Plan Premium Country Canada Device iPhone  6s My Question or Issue Is the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there bu...

Elena

Moderator

2211 Views

3 replies

0 likes

  • 2211 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sonos and Spotify app on IPhone.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium CountryUkIPhone 8Operating System(iOS 12.) My Question or IssueEvery other track playing on Sonos (and via Sonos app) pa...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium  Country Uk IPhone 8 Operating System (iOS 12.) &nbsp...

Elena

Moderator

537 Views

1 replies

0 likes

Sonos pauses
  • 537 Views
  • 1 replies
  • 0 likes

new update is awful

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 10 My Question or IssueNormally I don't worry about the updates, because if they aren't any good other people will comment and it'll get changed soon enough, but I can't not say somethi...

Newbie

Plan Premium Country United States Device iPhone 8 Operating System iOS 10   My Question or Issue Normally I don't worry about the updates, because if they aren't any good other people...

Fukthis3

Visitor

13669 Views

21 replies

99 likes

  • 13669 Views
  • 21 replies
  • 99 likes

Liked songs are missing!

Help! I had over 1000 songs ‘liked’ from using Spotify for many years, however I have just had to reinstall the app due to it crashing and now over 500 of my liked songs have disappeared. Please help me get them back! TIA!!

Visitor

Help! I had over 1000 songs ‘liked’ from using Spotify for many years, however I have just had to reinstall the app due to it crashing and now over 500 of my liked songs have disappeared. Please help...

Akolyte01

Casual Listener

8385 Views

3 replies

5 likes

  • 8385 Views
  • 3 replies
  • 5 likes

My playlist being added songs that I don't know

My Liked songs and follow list keep being added songs and artists that I don't even know. This happens for several times, at first I thought that maybe it was an accident but it wasn't.Only me use this account so how can this happens? If anyone know ...

FDBC0904-FC9F-440C-8B61-1A08FDEAEED4.png

Visitor

My Liked songs and follow list keep being added songs and artists that I don't even know. This happens for several times, at first I thought that maybe it was an accident but it wasn't. Only me use ...

nancyw93

Visitor

1349 Views

2 replies

0 likes

  • 1349 Views
  • 2 replies
  • 0 likes

Playlists Automatically Start When Selected

I am a premium subscriber running version 8.5.60.881 on an iPhone 11 Pro with software 13.4.1. My issue is that when I open the home page on the Spotify app, under the greeting (Good Morning, etc) appear six of my recently played playlists. When I se...

Casual Listener

I am a premium subscriber running version 8.5.60.881 on an iPhone 11 Pro with software 13.4.1.   My issue is that when I open the home page on the Spotify app, under the greeting (Good Morning...

GABarreto

Casual Listener

891 Views

4 replies

0 likes

  • 891 Views
  • 4 replies
  • 0 likes

Apple watch cannot install Spotify

Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the application cannot be resolved after many updates.

Visitor

Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the appl...

1197 Views

0 replies

0 likes

Apple Watch Spotify
  • 1197 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffle stuck on...

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.3.1works perfect on my computer and iPad. This problem is only on my iPhone 11. i have been on a premium account for well over 3 years. Never had a single issue. No matter what I do, it will ...

Casual Listener

Plan Premium Country USA Device iPhone 11 Operating System iOS 13.3.1 works perfect on my computer and iPad. This problem is only on my iPhone 11.   i have been on a premium account ...

mahjx001

Casual Listener

1237 Views

3 replies

5 likes

  • 1237 Views
  • 3 replies
  • 5 likes

Superuser Contribution liked songs and albums are empty

PlanFreeCountryegyptDeviceiPhone XSOperating Systemios 13.5 My Question or Issue i’ve downgraded from premium to free and now i have 0 liked songs and albums. all of my followed artists seem to have disappeared. all of the playlists i’ve made on my o...

Casual Listener

Plan Free Country egypt Device iPhone XS Operating System ios 13.5   My Question or Issue  i’ve downgraded from premium to free and now i have 0 liked songs and albums. all of my ...

Ivan

Spotify Legend

912 Views

1 replies

0 likes

  • 912 Views
  • 1 replies
  • 0 likes

Can’t delete downloaded songs

PlanPremiumCountry DeviceiPhone 8 My Question or Issuei tried deleting an album but nothing works. the songs are still playable on airplane mode. the songs aren’t on my liked songs and neither is the album or the artist. i already deleted cache, rela...

Visitor

Plan Premium Country   Device iPhone 8   My Question or Issue i tried deleting an album but nothing works. the songs are still playable on airplane mode. the songs aren’t on my like...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Local File Sync

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to be able to listen to four songs that aren't available on Spotify, but the file...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes