Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
407700 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279019 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178628 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Somtimes (can't savely reproduce) if you disconnect the USB-Audio (form BMW Car) Spotify wont stop playing Music. Even if you force close the app and/or press Stop on the iOS LockScreen Spotify keepls playing over iPhone-Speaker. Happens with my iPho...
Somtimes (can't savely reproduce) if you disconnect the USB-Audio (form BMW Car) Spotify wont stop playing Music. Even if you force close the app and/or press Stop on the iOS LockScreen Spotify keepl...
669 Views
0 replies
0 likes
iPhone screen locks while plugged in, I’d like to see album art and song title while I drive but it automatically locks after 2 minutes even though it’s plugged in.
iPhone screen locks while plugged in, I’d like to see album art and song title while I drive but it automatically locks after 2 minutes even though it’s plugged in.
Regular
43906 Views
141 replies
79 likes
I just recently updated my Ford Sync to v 3.5.1 bt4t-14d546-ag. This update seems to have fixed the track ID issues that swere common before but I know have a worse problem. It appears that when I am streaming from Spotify radio it will automatically...
I just recently updated my Ford Sync to v 3.5.1 bt4t-14d546-ag. This update seems to have fixed the track ID issues that swere common before but I know have a worse problem. It appears that whe...
Visitor
18079 Views
20 replies
1 likes
PlanFreeCountryUSADeviceiPhone 8Operating SystemiOS 13.1 My Question or IssueHello! On my Spotify mobile app, there is no longer a repeat playlist button. I tried tapping the three dots in the corner but it still wasn't there.
Plan Free Country USA Device iPhone 8 Operating System iOS 13.1 My Question or Issue Hello! On my Spotify mobile app, there is no longer a repeat playlist button. I tried tapping the...
Community Legend
2325 Views
3 replies
0 likes
The Spotify New Releases album playlist that updates every Friday has stopped doing so. Found under the browse tab. Have travelled recently if it could have gotten confused with countries and licensing etc? Any suggestions?PlanPremiumCountryNew Zeala...
The Spotify New Releases album playlist that updates every Friday has stopped doing so. Found under the browse tab. Have travelled recently if it could have gotten confused with countries and licensi...
Community Legend
1527 Views
3 replies
0 likes
My Question or IssueSo I have downloaded songs and put them in my local files on spotify. I tried to sync them to my phone but it doesn't work, when I googled the problem someone said to turn off the firewall on my computer, I turned it off and tried...
My Question or Issue So I have downloaded songs and put them in my local files on spotify. I tried to sync them to my phone but it doesn't work, when I googled the problem someone said to tu...
611 Views
0 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
753 Views
2 replies
0 likes
Plan - Premium USA Iphone XS MaxiOS 12.4.1 I just purchased new Bluetooth earbuds (Merkury E003T) and they work but only one at a time. When I select the device on my iPhone, I can only play out of one side or the other, not both at the same time. Yo...
Plan - Premium USA Iphone XS Max iOS 12.4.1 I just purchased new Bluetooth earbuds (Merkury E003T) and they work but only one at a time. When I select the device on my iPhon...
Composer
20516 Views
3 replies
0 likes
Spotify stops playing, after a few seconds, on My iPhone 5s with the latest software update. I've noticed that it keeps playing, but with no sound. When I open the app, the time is still going - for a few seconds, then goes back to whatever time it s...
Spotify stops playing, after a few seconds, on My iPhone 5s with the latest software update. I've noticed that it keeps playing, but with no sound. When I open the app, the time is still going - fo...
Visitor
10327 Views
4 replies
0 likes
I’ve been adding albums to playlist I was trying to add another album to my playlist, but it does not show an option to do so. I know there was an option to add albums to playlists. Plz help.
I’ve been adding albums to playlist I was trying to add another album to my playlist, but it does not show an option to do so. I know there was an option to add albums to playlists. Plz help.
Spotify Legend
1256 Views
3 replies
0 likes
I can't share all of song to my ig story account. The last time that I've been shared is yesterday. I tried to reinstall both apps, restart the smartphone, log out both apps, still same error PlanPremiumCountryThailandDeviceiPhone SEOperating Systemi...
I can't share all of song to my ig story account. The last time that I've been shared is yesterday. I tried to reinstall both apps, restart the smartphone, log out both apps, still same error ...
Community Legend
1158 Views
1 replies
3 likes
PlanPremiumCountryUSDeviceiPhone 6s / DesktopOperating System(iOS 10, Windows 10 My Question or IssueIm trying to use the local file function that allows me to add songs from my pc to my spotify playlist for my phone to also download. I got my songs ...
Plan Premium Country US Device iPhone 6s / Desktop Operating System (iOS 10, Windows 10 My Question or Issue Im trying to use the local file function that allows me to add songs from...
Community Legend
5649 Views
12 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhone 11Operating SystemiOS 13.1 My Question or IssueI recently upgraded my phone and it came with iOS 13 loaded onto it, I had no problems sharing to instagram on my previous phone a couple of days ago but now I'm gett...
Plan Premium Country Canada Device iPhone 11 Operating System iOS 13.1 My Question or Issue I recently upgraded my phone and it came with iOS 13 loaded onto it, I had no problems sha...
Community Legend
1359 Views
2 replies
6 likes
I've had Spotify music on my iPhone for a long time now. I downloaded the Spotify Artist app and tried to make an account I made it through all of signing up part. Until I got to the "Claim You Spotify Artist Profile" I've looked every where, but, I ...
I've had Spotify music on my iPhone for a long time now. I downloaded the Spotify Artist app and tried to make an account I made it through all of signing up part. Until I got to the "Cla...
Casual Listener
1088 Views
2 replies
0 likes
Hello, is there a known bug with AppleCar Play and the Spotfiy Sort ordering?I have selected "Recently Added" but that is not shown in CarPlay. Thanks PlanPremiumCountryATDeviceiPhone 6Carplay Mazda 3 2019Operating SystemiOS 12.3.1
Hello, is there a known bug with AppleCar Play and the Spotfiy Sort ordering? I have selected "Recently Added" but that is not shown in CarPlay. Thanks Plan Premium Coun...
Music Fan
1684 Views
2 replies
4 likes
PlanPremiumCountryUS DeviceIPhone 8 PlusOperating SystemiOS 12.4.1 My issue is that my Recently Played row has been missing for about a week. I now have a “Shortcuts” section only. I’ve seen a few other people that also have the “Shortcuts” section b...
Plan Premium Country US Device IPhone 8 Plus Operating System iOS 12.4.1 My issue is that my Recently Played row has been missing for about a week. I now have a “Short...
Community Legend
1143 Views
3 replies
0 likes
Hello, like the title says I cant find my downloaded spotify songs, I can only find the “liked songs” or my downloaded playlists. My device (iphone7) has the “Home”, “Search” and the “Your Library” tabs, when i go to the Library one i can see my play...
Hello, like the title says I cant find my downloaded spotify songs, I can only find the “liked songs” or my downloaded playlists. My device (iphone7) has the “Home”, “Search” and the “Your Library” t...
Composer
3366 Views
1 replies
0 likes
When I try to download local files from my iTunes into spotify, SOME of the songs do this: In the image (A screenshot from my "Favorites" folder), you can see the "origional" song that's in my playlist (with a red download sign) that isn't syncing wi...
When I try to download local files from my iTunes into spotify, SOME of the songs do this: In the image (A screenshot from my "Favorites" folder), you can see the "origional" song that's...
761 Views
0 replies
0 likes
Community Legend
892 Views
1 replies
0 likes
PlanPremiumCountryUkDevice iPhone XS MaxOperating SystemiOS 13.1 My Question or IssueAll my Sonos speakers have disappeared from Spotify connect on my iPhone. They are visible on my iPad though! I've tried deleting and reinstalling the app, resetting...
Plan Premium Country Uk Device iPhone XS Max Operating System iOS 13.1 My Question or Issue All my Sonos speakers have disappeared from Spotify connect on my iPhone. Th...
Newbie
2369 Views
2 replies
3 likes
