Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

142737 Views

503 replies

108 likes

  • 142737 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

99683 Views

19 replies

38 likes

  • 99683 Views
  • 19 replies
  • 38 likes

account

I deleted Spotify a month or two ago and they still charging my card.. how do I stop it?

Casual Listener

I deleted Spotify a month or two ago and they still charging my card.. how do I stop it?  

Royaltysmom

Casual Listener

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes

hacked?

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10 My Question or IssueMy neighbors hacked my account? Sometimes i’ll be listening to my music and suddenly spanish music will play when i listen to 0 spanish music and i know for a fact my neighb...

Newbie

Plan Premium Country US Device iPhone 8 Operating System iOS 10   My Question or Issue My neighbors hacked my account? Sometimes i’ll be listening to my music and suddenly spanish musi...

ParentalControl

Composer

1192 Views

2 replies

0 likes

  • 1192 Views
  • 2 replies
  • 0 likes

Certain Podcasts are not playing or starting at all

Recently certain podcasts have not been playing or downloading at all. This happens with Four Finger Discount (a simpsons podcast). The episodes will not play, but when given enough time. Play for about two to three seconds and then stop to buff. I a...

Newbie

Recently certain podcasts have not been playing or downloading at all. This happens with Four Finger Discount (a simpsons podcast). The episodes will not play, but when given enough time. Play for ab...

485 Views

0 replies

0 likes

  • 485 Views
  • 0 replies
  • 0 likes

Spotify wont start playing songs

PlanPremiumCountryPhilippinesDeviceiPhone 6s plusOperating SystemIOS 12.3.1My Question or IssueSpotify wont start playing songs. I tried downloading songs and going offline and it wont even play.

Casual Listener

Plan Premium Country Philippines Device iPhone 6s plus Operating System IOS 12.3.1 My Question or Issue Spotify wont start playing songs. I tried downloading songs and going offline and it w...

Billy-J

Spotify Star

717 Views

3 replies

0 likes

  • 717 Views
  • 3 replies
  • 0 likes

Saved albums are automatically saved in the playlist of favorite songs.

PlanPremiumGermany DeviceiPhone X Hi together, as soon as I download an album for offline mode, these songs will be automatically added to the playlist of "Lieblingssongs". This makes this playlist completely overloaded. If I remove the album from th...

Regular

Plan Premium Germany   Device iPhone X   Hi together, as soon as I download an album for offline mode, these songs will be automatically added to the playlist of "Lieblingssongs". Th...

DannyKoel

Regular

3195 Views

10 replies

0 likes

Playlists
  • 3195 Views
  • 10 replies
  • 0 likes

Cannot login app through iphone xr premium facebook

PlanPremiumCountryUSDeviceiPhone Xr Operating SystemiOS 12.3.1 -most current My Question or IssueI cannot login regularly with the app. I use facebook to login. I get the message something went wrong plese try again later. It won't login for most of ...

Casual Listener

  Plan Premium Country US Device iPhone Xr  Operating System iOS 12.3.1 -most current   My Question or Issue I cannot login regularly with the app. I use facebook to lo...

803 Views

0 replies

0 likes

Facebook
iphone
Login
login failed
Pioneer
  • 803 Views
  • 0 replies
  • 0 likes

Songs won't play, stops after 8 seconds

PlanPremiumCountryPhilippinesDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueI wanted to listen to "Welcome to New York" by Taylor Swift so when I searched it up, it wouldn't fully play and would just exit the song. Note that everyt...

Newbie

Plan Premium Country Philippines Device iPhone 8 Plus Operating System iOS 12.1.4   My Question or Issue I wanted to listen to "Welcome to New York" by Taylor Swift so when I searched ...

783 Views

0 replies

0 likes

  • 783 Views
  • 0 replies
  • 0 likes

SONGS ARE NOT PLAYING.

PlanPREMIUMCountryPHILIPPINESDeviceIPHONE 6Operating SystemIOS 12.3.1 My Question or Issuei cannot play any songs in spotify. Ive already tried to re-install the app, log out-log in on the account, restart my phone, update to the latest IOS.. and sti...

Newbie

Plan PREMIUM Country PHILIPPINES Device IPHONE 6 Operating System IOS 12.3.1   My Question or Issue i cannot play any songs in spotify. Ive already tried to re-install the app, log out...

546 Views

0 replies

0 likes

  • 546 Views
  • 0 replies
  • 0 likes

Songs won’t play, it skips after 8 sc’s

None of my songs are playing and it’s happening on both of my devices. It skips after a couple of seconds! PlanPremiumCountryPhilippinesDeviceiPhone XS Max, iPhone 6SOperating SystemiOS 12.3.1 My Question or IssueHow to Fix this?!

Newbie

None of my songs are playing and it’s happening on both of my devices. It skips after a couple of seconds!  Plan Premium Country Philippines Device iPhone XS Max, iPhone 6S Operating Syst...

adjmenea

Newbie

1206 Views

1 replies

0 likes

iOS
iphone
iPhone6S
iPhoneXSMax
  • 1206 Views
  • 1 replies
  • 0 likes

Unknown device

Hi, an unknown device connected to my account and i tried logging everyone off and changed my password but it still keeps appearing in my Spotify Connect panel. What to do? (it’s The last one on The list)

Gig Goer

Hi,   an unknown device connected to my account and i tried logging everyone off and changed my password but it still keeps appearing in my Spotify Connect panel.  What to do?   (...

Monokamph

Gig Goer

1041 Views

4 replies

0 likes

  • 1041 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs won't play and skip through OR play for 10 seconds and then STOP

Plan(Premium)Country(Philippines) Device(iPhone Xr)Operating System(iOS 12.3.1) My music on my library or playlists won't play and just skip through (even when its downlaoded) Or it would play some songs but stop after 10 seconds. I have tried reinst...

Newbie

  Plan (Premium) Country (Philippines)   Device (iPhone Xr) Operating System (iOS 12.3.1)   My music on my library or playlists won't play and just skip through (even when i...

dominicstop

Newbie

1088 Views

1 replies

2 likes

  • 1088 Views
  • 1 replies
  • 2 likes

Spotify songs are not playing

Hello, may I ask what is happening to my spotify. My songs aren’t playing even I downloaded it offline. Sometimes, it will play for a bit seconds then stop and change to another song. My payment was updated and there’s no problem with it. I reinstall...

Newbie

Hello, may I ask what is happening to my spotify. My songs aren’t playing even I downloaded it offline. Sometimes, it will play for a bit seconds then stop and change to another song. My payment was ...

1888 Views

0 replies

1 likes

  • 1888 Views
  • 0 replies
  • 1 likes

Offline Music Deletes off iPhone X

Plan: PremiumCountry: USADevice: iPhone XOperating System: iOS 12.3.1 My downloaded songs/playlists keep deleting after I turn my iPhone off (for work) and turn it back on. Is this normal or is there something I can do to prevent having to redownload...

Newbie

  Plan: Premium Country: USA Device: iPhone X Operating System: iOS 12.3.1   My downloaded songs/playlists keep deleting after I turn my iPhone off (for work) and turn it ba...

Billy-J

Spotify Star

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Heavy Rotation, Recently Played, Recommendations.... has Albums Never Listened to

PlanPremiumCountryUnited StatesDeviceSamsung Note 9, ThinkPad (all of my devices)Operating Systemwindows 10, Android 9 My Question or IssueThe Carpenters are showing up all over playlists, recently played, heavy rotation with recommendations !! Is th...

Casual Listener

Plan Premium Country United States Device Samsung Note 9, ThinkPad (all of my devices) Operating System windows 10, Android 9   My Question or Issue The Carpenters are showing up all o...

zubereve

Casual Listener

638 Views

2 replies

0 likes

  • 638 Views
  • 2 replies
  • 0 likes

Wrong Song Titles, Artwork

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS My Question or IssueWhen playing my “liked” songs, it consistently plays my songs with album artwork, title and artist name from another album (Greatest Hits from the 1940s???). I’ve never listene...

Newbie

  Plan Premium Country US Device iPhone X Operating System iOS  My Question or Issue When playing my “liked” songs, it consistently plays my songs with album artwork, title and ar...

588 Views

0 replies

0 likes

  • 588 Views
  • 0 replies
  • 0 likes

New update Lost the Rondom Songs shuffle option

I am a premium user. I made the mistake of updating my Spotify app beacause I have now lost the main feature I used the most. Please help me solve this issue so I can continue to use it. I used to be able to select songs in my library then hit shuffl...

Newbie

I am a premium user. I made the mistake of updating my Spotify app beacause I have now lost the main feature I used the most. Please help me solve this issue so I can continue to use it.   I u...

Notarobot87

Newbie

798 Views

1 replies

4 likes

  • 798 Views
  • 1 replies
  • 4 likes

Cannot add album to playlist

Saw this post on cannot add album to playlist https://community.spotify.com/t5/iOS-iPhone-iPad/Add-entire-album-to-playlist/td-p/4570850, where comment was som albums offer to be added to playlist where others did not. Believe user tried to add a pub...

Newbie

Saw this post on cannot add album to playlist https://community.spotify.com/t5/iOS-iPhone-iPad/Add-entire-album-to-playlist/td-p/4570850, where comment was som albums offer to be added to playli...

557 Views

0 replies

0 likes

  • 557 Views
  • 0 replies
  • 0 likes

Songs are skipping

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I plays songs on my IPad(3) — software ver. 12.3.1. — the songs keep skipping ahead in 1...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...

TD1984

Casual Listener

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes

New interface, lack of songs, etc...

Plan - PremiumCountry - USA Device(iPhone 8+Operating SystemiOS 12.X I'm going to try and be as level headed as possible here. All the issues I have with the new update: "Liked songs" playlist (and lack of songs): This is fine, and a nice feature, bu...

Regular

Plan - Premium Country - USA   Device (iPhone 8+ Operating System iOS 12.X   I'm going to try and be as level headed as possible here.   All the issues I have with the new up...

491 Views

0 replies

10 likes

  • 491 Views
  • 0 replies
  • 10 likes