Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35561 Views
  • 15 replies
  • 36 likes
  • 35561 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution How do you edit playlists on mobile?

PlanFreeCountryUnited KingdomDevice(iPad mini 2)Operating SystemiOS 12.2 My Question or IssueOn iPad you used to be able to edit playlists by tapping on the three dots in the top right corner and selecting “Edit”. Now on the latest app version it app...

  • Casual Listener
  • Plan Free Country United Kingdom Device (iPad mini 2) Operating System iOS 12.2   My Question or Issue On iPad you used to be able to edit playlists by tapping on the three dots in the...
  • Guido
  • Spotify Legend
  • 8275 Views
  • 1 replies
  • 0 likes
  • 8275 Views
  • 1 replies
  • 0 likes

Recover iOS beta in TestFlight

Hi team,It seems that i have lost the access to the iOS beta in TestFlight. Can you please help recovering it? Thanks !

  • Visitor
  • Hi team, It seems that i have lost the access to the iOS beta in TestFlight. Can you please help recovering it?    Thanks ! 
  • Loxer
  • Community Legend
  • 2971 Views
  • 5 replies
  • 0 likes
  • 2971 Views
  • 5 replies
  • 0 likes

Solved!! Airpods next track feature doesn't do the same thing as the app button

Plan PremiumAustralia Device (iPhone X, Airpods 2) My Question or IssueWhile listening to an album on the Spotify app on the iPhone, if I click the next track button, it goes to the next track on the album (as I would expect it to). However, if I dou...

  • Newbie
  • Plan Premium Australia   Device (iPhone X, Airpods 2)   My Question or Issue While listening to an album on the Spotify app on the iPhone, if I click the next track button, ...
  • Loxer
  • Community Legend
  • 2936 Views
  • 1 replies
  • 0 likes
  • 2936 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Do I have to stay with my phone unlocked to download tracks?

Sorry, but for me it sounds ridiculous. It´s like 10 seconds to download 1 track with full quality, and I have now 5k of tracks to download. What can I do? Stay a whole day (24h) with my phone unlocked to download it? Do we have another sollution?

  • Casual Listener
  • Sorry, but for me it sounds ridiculous. It´s like 10 seconds to download 1 track with full quality, and I have now 5k of tracks to download. What can I do? Stay a whole day (24h) with my phone unlock...
  • Peter
  • Spotify Legend
  • 1602 Views
  • 3 replies
  • 0 likes
  • 1602 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Equaliser does not load automatically

Hello, I am on a iPhone 6 Plus (iOS 12) on a Spotify Premium Plan. I’ve been using Spotify Premium for 1 full month (woohoo). However, lately I have realised that my equaliser does not load automatically. When I start to play music, I cannot hear the...

  • Casual Listener
  • Hello, I am on a iPhone 6 Plus (iOS 12) on a Spotify Premium Plan. I’ve been using Spotify Premium for 1 full month (woohoo). However, lately I have realised that my equaliser does not load automatic...
  • Guido
  • Spotify Legend
  • 733 Views
  • 1 replies
  • 0 likes
  • 733 Views
  • 1 replies
  • 0 likes

BRING BACK THE OLD RADIO

Spotify radio used to create a random set of songs that was based on the original song/album/artist that it was started from. Then you could tailor the music that was delivered by liking or disliking songs that it delivered to you. Where did that go?...

  • Regular
  • Spotify radio used to create a random set of songs that was based on the original song/album/artist that it was started from. Then you could tailor the music that was delivered by liking or disliking...
  • Jᴀᴄᴋ
  • Roadie
  • 697 Views
  • 1 replies
  • 2 likes
  • 697 Views
  • 1 replies
  • 2 likes

Spotify with CarPlay and Apple Watch

Hello, I’m a Spotify Premium user on an iPhone 7 Plus with latest iOS updates. I also own an Apple Watch 3 with the Spotify app installed on it. One of the great things about the Apple Watch Spotify app is that when Spotify is playing on my phone I c...

  • Casual Listener
  • Hello, I’m a Spotify Premium user on an iPhone 7 Plus with latest iOS updates. I also own an Apple Watch 3 with the Spotify app installed on it.  One of the great things about the Apple Watch S...
  • 1088 Views
  • 0 replies
  • 1 likes
  • 1088 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can’t search up accounts on mobile

For example I’ll type in my friends username on Spotify and his name will show up in the search but when I press it, it says Spotify can’t open this link on this device and this has been an ongoing issue.im using Spotify on a iPhone XR by the way

  • Newbie
  • For example I’ll type in my friends username on Spotify and his name will show up in the search but when I press it, it says Spotify can’t open this link on this device and this has been an ongoing i...
  • Daisy
  • Spotify Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • iOS
    Searching up people
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect to Facebook and find Friends

PlanPremiumCountryPolandDeviceiPhone 8Operating SystemiOS 10 My Question or IssueI think my Spotify account is or was connected with my Facebook at some point, but now I can't restore that connection. Nonetheless I've never been able to find Spotify ...

  • Casual Listener
  • Plan Premium Country Poland Device iPhone 8 Operating System iOS 10   My Question or Issue I think my Spotify account is or was connected with my Facebook at some point, but now I can'...
  • Guido
  • Spotify Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution No “videos” tab.

Plan:PremiumCountry BelgiumDevice Iphone 6s an latest IpadOperating System ios 12.2I cant find Videos....I dont have a browse button and when i hit the search button, I dont have the video tab....???

  • Casual Listener
  • Plan:Premium Country Belgium Device Iphone 6s an latest Ipad Operating System ios 12.2 I cant find Videos....I dont have a browse button and when i hit the search button, I dont have the video ta...
  • Guido
  • Spotify Legend
  • 1061 Views
  • 5 replies
  • 0 likes
  • 1061 Views
  • 5 replies
  • 0 likes

Superuser Contribution Bluesound Node2i streamer issue with Spotify Connect

ANone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

  • Visitor
  • ANone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Peter
  • Spotify Legend
  • 2596 Views
  • 12 replies
  • 0 likes
  • 2596 Views
  • 12 replies
  • 0 likes

Superuser Contribution Downloaded Albums Not Saved In Library

The other day I went through my library and removed several albums that I hadn't been listening to in a while. A few days later, while searching for a song off one of the albums, I noticed that the entire album was still "downloaded", even though it ...

  • Newbie
  • The other day I went through my library and removed several albums that I hadn't been listening to in a while. A few days later, while searching for a song off one of the albums, I noticed that the e...
  • Guido
  • Spotify Legend
  • 922 Views
  • 1 replies
  • 0 likes
  • iOS
    storage
  • 922 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song stops playing

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.2My Question or IssueThe song "A" by GOT7 stops playing between 2:40 and 2:45

  • Newbie
  • Plan Premium Country USA Device iPhone 7 Operating System iOS 12.2 My Question or Issue The song "A" by GOT7 stops playing between 2:40 and 2:45
  • Daisy
  • Spotify Legend
  • 482 Views
  • 1 replies
  • 1 likes
  • 482 Views
  • 1 replies
  • 1 likes

Superuser Contribution In the iOS app, every time I open the app and play a song, the equalizer is off.

PlanPremiumCountryUsaDeviceiPhone XS MaxOperating SystemIos 12.3 My Question or Issuewhen I open the app and play a song, the equalizer is not applied, i have to go I to the equalizer menu and turn it off then back on for it to work.

  • Newbie
  • Plan Premium Country Usa Device iPhone XS Max Operating System Ios 12.3   My Question or Issue when I open the app and play a song, the equalizer is not applied, i have to go I to the ...
  • Guido
  • Spotify Legend
  • 860 Views
  • 2 replies
  • 0 likes
  • 860 Views
  • 2 replies
  • 0 likes

Superuser Contribution BMW Conneted Drive / iPhone 5 / iOS 10.3.3. Problem

Operating System(iOS 10.3.3) iPhone 5 Hello,After the last Appstore update, BMW Connected Drive no longer recognizes the Spotofy app. So it is not possible to use the BMW ConnectedDrive "Spotify App".I've tried several attempts with all possible comb...

  • Regular
  • Operating System (iOS 10.3.3) iPhone 5   Hello, After the last Appstore update, BMW Connected Drive no longer recognizes the Spotofy app. So it is not possible to use the BMW ConnectedDrive ...
  • Jemi
  • Spotify Legend
  • 1898 Views
  • 11 replies
  • 2 likes
  • 1898 Views
  • 11 replies
  • 2 likes

Superuser Contribution Spotify Carplay is Broken (iPhone / iOS)

PlanPremiumCountryUnited StatesDeviceiPhone 8 PlusOperating SystemiOS 12.2 My Question or IssueSpotify is virtually useless in my car. More often than not, when I open the Carplay app, it doesn't open compeletely and/or is locked up. Even if I try to...

  • Regular
  • Plan Premium Country United States Device iPhone 8 Plus Operating System iOS 12.2   My Question or Issue Spotify is virtually useless in my car.  More often than not, when I open ...
  • Jemi
  • Spotify Legend
  • 4127 Views
  • 11 replies
  • 2 likes
  • 4127 Views
  • 11 replies
  • 2 likes

Superuser Contribution Unable to use local files on phone from computer

PlanPremiumCountryUSDeviceiPhone SEOperating SystemIOS 12.3 My Question or IssueI am unable to find the button to allow my phone to download songs from my PC to the phone anywhere. I have attached an image of what I can see on the computer but it is ...

  • Newbie
  • Plan Premium Country US Device iPhone SE Operating System IOS 12.3   My Question or Issue I am unable to find the button to allow my phone to download songs from my PC to the phone any...
  • Guido
  • Spotify Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on phone isn't playing the same songs from what I pick on PC

PlanPremiumCountryUSDeviceiPhone XSOperating SystemWindows 10 My Question or IssueLets say my phone is connected to the spotify program I have open on my PC. If I go to an artist radio on my PC and click play, the radio will start playing on my phone...

  • Casual Listener
  • Plan Premium Country US Device iPhone XS Operating System Windows 10   My Question or Issue Lets say my phone is connected to the spotify program I have open on my PC. If I go to an ar...
  • user-removed
  • Not applicable
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Something weird is happening to my account

Plan : PremiumCountry : SwitzerlandDevice : iPhone 8+Operating System : iOS 12.1My Question or IssueI am having a terrible issue since 1h. When I play music, it suddenly stop after 30-40 seconds and change to the next one on the album. I tried to log...

  • Newbie
  • Plan : Premium Country : Switzerland Device : iPhone 8+ Operating System : iOS 12.1 My Question or Issue I am having a terrible issue since 1h. When I play music, it suddenly...
  • jsannn
  • Community Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

High Quality v Normal Quality

PlanPremiumCountryEngland, United Kingdom Device(iPhone 10XS 64GB (ios.12.3)Operating System(Windows 10 Pro) My Question or IssueI listen to Spotify a lot when transporting to work and saw there's an option called 'Music Quality'I am very interested ...

  • Newbie
  • Plan Premium Country England, United Kingdom   Device (iPhone 10XS 64GB (ios.12.3) Operating System (Windows 10 Pro)   My Question or Issue I listen to Spotify a lot when transpo...
  • MattSuda
  • Spotify Star
  • 50901 Views
  • 1 replies
  • 0 likes
  • 50901 Views
  • 1 replies
  • 0 likes