Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230322 Views

53 replies

13 likes

  • 230322 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154019 Views

507 replies

108 likes

  • 154019 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107318 Views

19 replies

38 likes

  • 107318 Views
  • 19 replies
  • 38 likes

Solved!! Disable In-App Suggestion Pop-Ups?

I just got a very weird random, ad-like pop-up for a murder story podcast in my iOS Spotify app (latest version 8.4.77) that I had to dismiss before being able to control my music. I pay for a premium susbscription. Am I able to disable this? Besides...

Regular

I just got a very weird random, ad-like pop-up for a murder story podcast in my iOS Spotify app (latest version 8.4.77) that I had to dismiss before being able to control my music. I pay for a premiu...

apfitzg2

Regular

23187 Views

16 replies

30 likes

  • 23187 Views
  • 16 replies
  • 30 likes

How to view your queue on iPhone

My playlists keep flipping after one song. Help says delete the queue but I can’t finf the queue?? Sooo frustrating, pls help.

Newbie

My playlists keep flipping after one song. Help says delete the queue but I can’t finf the queue??  Sooo frustrating, pls help.   

landonharris88

Composer

30777 Views

1 replies

2 likes

  • 30777 Views
  • 1 replies
  • 2 likes

Got new iphone now someone at work deleted my library through sonos

PlanPremiumCountryUSA Device(iPhone 8, PC)Operating System(iOS 10, Windows 10) My Question or IssueHad android and spotify with no issues for years and just got and iphone8 and added my spotify. Today someone at work (I think) using our sonos system ...

Newbie

Plan Premium Country USA  Device (iPhone 8, PC) Operating System (iOS 10, Windows 10)   My Question or Issue Had android and spotify with no issues for years and just got and ipho...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

You are listening on Web Player (chrome)

DeviceIPhone 6+My Question or IssueMy Spotify app stops playing my music intermittently and provides me the attached message below. Is there a setting I can change to stop these interruptions? I have to select my iPhone and then start over by selecti...

Newbie

Device IPhone 6+ My Question or Issue My Spotify app stops playing my music intermittently and provides me the attached message below. Is there a setting I can change to stop these interruptions? ...

824 Views

0 replies

0 likes

  • 824 Views
  • 0 replies
  • 0 likes

Watch Ad button doesn't play ad

PlanFree/PremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 12 My Question or Issue The "WATCH AD" button does not work anymore. When the prompt comes up and I click on the button it just starts playing a new song afterward. This preve...

Regular

Plan Free/Premium Country United States Device iPhone 7 Plus Operating System iOS 12   My Question or Issue  The "WATCH AD" button does not work anymore. When the prompt comes up ...

471 Views

0 replies

1 likes

  • 471 Views
  • 0 replies
  • 1 likes

I can´t log in in my iphone

PlanFree/PremiumCountry México Device(iPhone 6, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My question is that i erease the spotify app and i just dowloaded again and dont let ...

Newbie

Plan Free/Premium Country México   Device (iPhone 6, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Loxer

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Songs

Recently, my Spotify app changed, and now, when I search for a particular song and pull up dozens of covers by different groups, Spotify won't play the SONGS list. Instead it plays one song, then jumps to a whole different playlist. How do I fix it? ...

Newbie

Recently, my Spotify app changed, and now, when I search for a particular song and pull up dozens of covers by different groups, Spotify won't play the SONGS list. Instead it plays one song, then jum...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Can't access new releases beyond recommended albums?

My Question or IssueThe newly updated layout only gives me access to several albums that were pre-selected based on my listening history. What about a list of all new releases? PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.0.1

Casual Listener

My Question or Issue The newly updated layout only gives me access to several albums that were pre-selected based on my listening history. What about a list of all new releases?   Plan Premi...

441 Views

0 replies

4 likes

  • 441 Views
  • 0 replies
  • 4 likes

Spotify "30 minutes of ad-free doesn't work

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue When the quick blurb about tapping to watch the video to get 30 minutes of ad-free music comes up, I tap on Watch Video, and then it goes right to the next song in my playli...

Newbie

Plan Free Country  USA Device iPhone 7 Operating System iOS 12   My Question or Issue  When the quick blurb about tapping to watch the video to get 30 minutes of ad-free...

608 Views

0 replies

0 likes

  • 608 Views
  • 0 replies
  • 0 likes

Varying Artist Page Layouts

PlanPremiumCountryUSA DeviceiPhone XOperating SystemiOS 12 My Question or IssueHas anyone else experienced where some artist pages that you follow only show one album or a few songs, rather than the typical artist page with popular songs, albums, pla...

Casual Listener

Plan Premium Country USA   Device iPhone X Operating System iOS 12   My Question or Issue Has anyone else experienced where some artist pages that you follow only show one album ...

MattSuda

Spotify Star

995 Views

1 replies

0 likes

Album Tracklist
artist pages
Layouts
  • 995 Views
  • 1 replies
  • 0 likes

Spotify very slow/not working

I have spotify premium, in the US, Iphone SE, IOS 12.My spotify will often freeze and not allow me to interact with it. This means that even if I exit out of the app and delete it in the list of running apps, it will still be laggy.A song will be pla...

Newbie

I have spotify premium, in the US, Iphone SE, IOS 12. My spotify will often freeze and not allow me to interact with it. This means that even if I exit out of the app and delete it in the list of ru...

Loxer

Community Legend

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

API dead for iOS 4.2.1?

DeviceiPod 2nd generation (MB model)Operating SystemiOS 4.2.1 My Question or Issue Recently dug up an old iPod and decided to use it as a second music player. I'm able to log in, but the app will not connect to Spotify services (mobile-ap.spotify.com...

Casual Listener

Device iPod 2nd generation (MB model) Operating System iOS 4.2.1   My Question or Issue  Recently dug up an old iPod and decided to use it as a second music player. I'm able to log in...

Maxim

Spotify Star

1266 Views

1 replies

0 likes

api
iOS
ipod
legacy
  • 1266 Views
  • 1 replies
  • 0 likes

Songs won’t play offline when downloaded

Hulu + Spotify PlanPremium SubscriptionUnited States Device: IPhone 8Operating SystemiOS 12.0.1 My Question or IssueOn spoitify, I have the songs and playlists downloaded, but when I go to listen offline, nothing happens or plays. All of the songs ha...

Newbie

  Hulu + Spotify Plan Premium Subscription United States   Device: IPhone 8 Operating System iOS 12.0.1   My Question or Issue On spoitify, I have the songs and playlists dow...

439 Views

0 replies

0 likes

  • 439 Views
  • 0 replies
  • 0 likes

Songs keeps skipping via usb (Ford Focus 2014)

everythings fine but if i connect via usb with the car it keeps skipping the songs on loop. A single song workaround: If i start to play the song with device unplugged and after 4-5 seconds into the song I plug it into the usb port then i can listen ...

Newbie

everythings fine but if i connect via usb with the car it keeps skipping the songs on loop. A single song workaround:  If i start to play the song with device unplugged and after 4-5 seconds int...

1552 Views

0 replies

1 likes

2014
aux
focus
Ford
skipping
usb
  • 1552 Views
  • 0 replies
  • 1 likes

Cannot follow playlist

PlanPremiumCountryUnited States DeviceiPhone 8Operating SystemiOS 12.0.1 My Question or Issue I am having trouble following a shared, public playlist. I follow several other playlists without issue, but when I try to follow "Sunday Chill" by "divusmu...

Newbie

Plan Premium Country United States  Device iPhone 8 Operating System iOS 12.0.1   My Question or Issue  I am having trouble following a shared, public playlist. I follow seve...

user-removed

Not applicable

1729 Views

2 replies

2 likes

  • 1729 Views
  • 2 replies
  • 2 likes

Switching from Bluetooth to Spotify connect requires additional step of disconnecting

DeviceiPhone 8Operating SystemiOS 12 My IssueWhen connected to bluetooth I first have to disconnect from the bluetooth device before I'm able to select a Spotify Connect device.

Newbie

Device iPhone 8 Operating System iOS 12  My Issue When connected to bluetooth I first have to disconnect from the bluetooth device before I'm able to select a Spotify Connect device.

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Played something on my phone and my ipad syncs - how to turn of?

Since a few days I expirience a behaviour that is new to me. When played an Album on my phone, my ipad syncs to the same last played song on my phone and vice versa. I use my phone to listen to Audiobooks while on my way from and to work and my ipda ...

Regular

Since a few days I expirience a behaviour that is new to me.   When played an Album on my phone, my ipad syncs to the same last played song on my phone and vice versa.   I use my phone ...

landonharris88

Composer

417 Views

1 replies

1 likes

  • 417 Views
  • 1 replies
  • 1 likes

Spotify for iOS Home Page: How to remove all this junk?

Plan PremiumFree/PremiumCountry USA Device iPhone 6 Operating System iOS 11xx My Question or IssueBest of artists, Jump back in, Made for (you), Mood, In for the Night, etc. etc. I don't want to see any of the junk - it's just in the way. Any way to ...

Casual Listener

Plan Premium Free/Premium Country  USA   Device iPhone 6   Operating System iOS 11xx     My Question or Issue Best of artists, Jump back in, Made for (you),...

rhettdean

Music Fan

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Downloaded music will not sync to iPhone

My Question or IssueI have downloaded some CDs to my music library on my Dell laptop. I see the songs in the local files on the left side of the desktop app. I have created at least five playlists (recreating the same list over and over to get it to ...

Casual Listener

  My Question or Issue I have downloaded some CDs to my music library on my Dell laptop.  I see the songs in the local files on the left side of the desktop app.  I have created at l...

Vespawood

Casual Listener

797 Views

1 replies

0 likes

Local files for Spotify Mobile
  • 797 Views
  • 1 replies
  • 0 likes

Selection of songs in my playlist

PlanFreeCountry: US Device(iPhone 7)Operating System(iOS 10) My Question or IssueIn my spotify playlsit, there are some songs which are played frequently, while others are played after a long time. I always listen to spotify on Shuffle play. Can some...

Casual Listener

Plan Free Country: US   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue In my spotify playlsit, there are some songs which are played frequently, while others a...

ankushs

Casual Listener

734 Views

6 replies

0 likes

  • 734 Views
  • 6 replies
  • 0 likes