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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

241967 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

124803 Views

119 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2971 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

307672 Views

62 replies

16 likes

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  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

131964 Views

19 replies

38 likes

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Messages Error / Facebook Friends Not Appearing (iOS/OS X & PC)

Hi all,I'm new to Spotify and love many features, however I am not happy with the Social aspect. For some reason on my iPhone, Macbook and PC, and with my FB properly linked to my Spotify account, none of my FB friends show up in Spotify, and I know ...

Casual Listener

Hi all, I'm new to Spotify and love many features, however I am not happy with the Social aspect.  For some reason on my iPhone, Macbook and PC, and with my FB properly linked to my Spotify a...

cwray

Casual Listener

606 Views

1 replies

0 likes

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  • 1 replies
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no album art on lockscreen

when i listen to my music offline, the album art on the lockscreen is the generic music note, however when i unlock my device and open spotify, the album art is there. i would like my album art to display on my lockscreen, any help?

Newbie

when i listen to my music offline, the album art on the lockscreen is the generic music note, however when i unlock my device and open spotify, the album art is there. i would like my album art to di...

555 Views

0 replies

0 likes

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Country settings

I have been having some issues. I live in Portugal, and I didn't change country nor go on holidays. But for about a week I haven't been able to log in my account as it says that I was only aloud to use Spotify for 14 days abroad. I looked on how to f...

Newbie

I have been having some issues. I live in Portugal, and I didn't change country nor go on holidays. But for about a week I haven't been able to log in my account as it says that I was only aloud to u...

osornios

Spotify Star

773 Views

3 replies

0 likes

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  • 3 replies
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Can't upgrade to premium (no upgrade button on phone app)

As the title says I can't upgrade to premium because the upgrade button won't appear. Very frustrated because I bought an iTunes card but can't do what I'm wanting to do with it.

Newbie

As the title says I can't upgrade to premium because the upgrade button won't appear. Very frustrated because I bought an iTunes card but can't do what I'm wanting to do with it.

Maxim

Spotify Star

1157 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Lost my music

I first lost my icon and couldn't find it then went to the App Store and started to login to my account realized I don't know my password so had them send me a new password when I checked in with the new password there was no music in my library or p...

Casual Listener

I first lost my icon and couldn't find it then went to the App Store and started to login to my account realized I don't know my password so had them send me a new password when I checked in with the...

339 Views

0 replies

0 likes

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local file wont download to my iphone

Hi, on my computer (using mac osx 10.9.5) only 3 of my local files sync to my phone. When I try to remotecontrol spotify on my phone form the computer a i get a message on my phone if I try to play any song for my local files (except the 3. songs tha...

Newbie

Hi, on my computer (using mac osx 10.9.5) only 3 of my local files sync to my phone. When I try to remotecontrol spotify on my phone form the computer a i get a message on my phone if I try to play a...

409 Views

0 replies

0 likes

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Spotify app killing my battery on iOS 9.3.3

Within the last month or so I have noticed that the Spotify app is having a serious impact on battery life. I am using an iPhone 6S running iOS 9.3.3. The app uses 3x more battery than any other app on my phone. Over the last 24 hours it has accounte...

Gig Goer

Within the last month or so I have noticed that the Spotify app is having a serious impact on battery life. I am using an iPhone 6S running iOS 9.3.3. The app uses 3x more battery than any other app ...

bw2

Regular

1349 Views

2 replies

2 likes

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Solved!! Rename playlist on phone.Added tracks on top?

Hi I mostly use Spotify on my iphone5, and I have 2 questions I hope someone can help me with. Is there any way I can rename a playlist w/o using a pc?Is it possible to get the recent added tracks on top of the playlist? -Caroline

Newbie

Hi 😃 I mostly use Spotify on my iphone5, and I have 2 questions I hope someone can help me with. Is there any way I can rename a playlist w/o using a pc? Is it possible to get the recent adde...

Tomo2112

Newbie

8995 Views

4 replies

3 likes

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jorge betancourt

I have trouble logging. I have configured my account with facebook but when I try to log on to the MAC does not advance ... what should I do?

Newbie

I have trouble logging. I have configured my account with facebook but when I try to log on to the MAC does not advance ... what should I do?

522 Views

0 replies

0 likes

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Solved!! unable to log in with Facebook account

User's Spotify app is showing connected with Facebook account but the profile does not link with Spotify account.

Casual Listener

User's Spotify app is showing connected with Facebook account but the profile does not link with Spotify account.

lymichal

Casual Listener

988 Views

2 replies

0 likes

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I want to stream my downloaded playlist at a higher quality

Hi all, Download Quality - Normal, 96kbpsStream Quality - Extreme, 320 kbps I set my download quality low to save space on my phone, so when I play my playlist offline, it plays at 96 kbps. However, when I am online/connected to the internet, I would...

Newbie

Hi all,   Download Quality - Normal, 96kbps Stream Quality - Extreme, 320 kbps   I set my download quality low to save space on my phone, so when I play my playlist offline, it plays a...

346 Views

0 replies

0 likes

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Post to Spotify not working

Anyone have an error pop up when wanting to share songs on Spotify using iOS? I always get it. It still posts to twitter, fb, and Tumblr fine.

Newbie

Anyone have an error pop up when wanting to share songs on Spotify using iOS? I always get it. It still posts to twitter, fb, and Tumblr fine.

351 Views

0 replies

0 likes

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BMW - Spotify - New Update - Crash Connected Drive

The new update is crashing the Connected Drive. This is on the CIC Connected Drive, not NBT. How does one roll-back to an older version?

Newbie

The new update is crashing the Connected Drive. This is on the CIC Connected Drive, not NBT.    How does one roll-back to an older version?

530 Views

0 replies

1 likes

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Old Mix of the week

So I had this one songe in my mix of the week. but it refreshed and now I'm not able to listen to the song anymore. because i didnt save it. is there a way to get it back ?

Newbie

So I had this one songe in my mix of the week. but it refreshed and now I'm not able to listen to the song anymore. because i didnt save it. is there a way to get it back ?

felipepelaquim

Music Fan

760 Views

1 replies

1 likes

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  • 1 replies
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Works, but only sometimes

Ok, just wondering if anyone else is experiencing this problem with spotify on mobile. I have an Iphone 6s with the newest operating system and certain songs just refuse to play beyond 5-10 seconds after which they freeze and I'm forced to skip. Has ...

Casual Listener

Ok, just wondering if anyone else is experiencing this problem with spotify on mobile. I have an Iphone 6s with the newest operating system and certain songs just refuse to play beyond 5-10 seconds a...

Imalica

Casual Listener

883 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Can't get free trial?

Ok so I'm on my phone and I was trying to get your free trial but every time I click "free 7 days" or whatever when the offer pops up, the thing just goes away and doesn't do anything. How do I fix it?

Newbie

Ok so I'm on my phone and I was trying to get your free trial but every time I click "free 7 days" or whatever when the offer pops up, the thing just goes away and doesn't do anything. How do I fix i...

349 Views

0 replies

0 likes

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Cannot redownload the App

I deleted the app to make room for pictures but now I cannot redownload it? Every time I try it fails to and I have plenty of storage and good internet connection?

Newbie

I deleted the app to make room for pictures but now I cannot redownload it? Every time I try it fails to and I have plenty of storage and good internet connection?

366 Views

0 replies

0 likes

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Lista de reprodução

Prezados,Um dos meus interesses é poder incluir uma música para ser reproduzida à seguir (função que o Deezer não tem por exemplo), mas falta uma função que é administrar a lista a ser reprimida.Uso IPhone e IPad para ouvir música, muito mais o IPad,...

Casual Listener

Prezados, Um dos meus interesses é poder incluir uma música para ser reproduzida à seguir (função que o Deezer não tem por exemplo), mas falta uma função que é administrar a lista a ser reprimida. ...

301 Views

0 replies

0 likes

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[iOS][Music] Lost shuffle on iPad and other options COMPLAINT

When playing music regardless of position of IPad the view of the album cover restricts the options at the bottom that I used to have IE play next, shuffle Only option I have is to add to a playlist... This happened all of a sudden and really frustra...

Newbie

When playing music regardless of position of IPad the view of the album cover restricts the options at the bottom that I used to have IE play next, shuffle   Only option I have is to add to a ...

321 Views

0 replies

0 likes

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Loosing my tracks !!!

Ok so I love this app but Seem to constantly have this issue ! I travel a lot and use the offline mode whilst I travel! I keep losing my saved tracks , some 3000 keep UN DOWNLOADING ! Iv saved my entire library over and over but as I sit in the airpo...

Newbie

Ok so I love this app but Seem to constantly have this issue ! I travel a lot and use the offline mode whilst I travel! I keep losing my saved tracks , some 3000 keep UN DOWNLOADING ! Iv saved my ent...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes