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FAQs / Community Help

See frequently asked questions for creating your profile, connecting with other users, and working with posts and content. You can also learn about guidelines for boards and find tips for using common features in the community.

Ask any of the Stars, and they will tell you that being a part of the Spotify Star Program is its own reward. The Program brings testing opportunities, backstage info, and a general closeness to Spotify that can’t be achieved otherwise. 

 

Nevertheless, there is much more than that! 

 

Rewards ensure that everyone in the program feels valued, motivated and appreciated for the effort put in. From the monthly calls with staff gaining insights and developing new skills, to the moments where you, a true ambassador, directly feel the joy of influencing how users experience Spotify. All of this, while holding in your hands some transferable skills and tools that help you to help and chat to your fellow users in the Community whilst you’re here, and can be used in many future life opportunities too!

On top of these experiences, you can still expect branded swag  flying your way from time to time on a surprise basis, especially if you’re amongst the Top Ten Contributors in the Program. 

 

Top contributor, you say? This is where our point system comes in. The more active you are, and the more high-quality engagements you provide - the more points you receive. In turn, they feed into our Star Leaderboard. The Leaderboard gets updated monthly, to let you know where you’re positioned, and show you that everything you do really counts! Some really love the competitive element, but rest assured it shouldn’t feel like a race, as mentioned quality is very much taken into consideration too.

 

Using the points to make your way up the ranks also means you can earn a seat at our Star-only events. We usually host one virtual-only event per year, such as a week where we celebrate our values and get together as a team (and friends!). However, there’s one event that every Spotify Star looks forward to with a fire of excitement in their eyes - The Annual Spotify Star Jam! Depending on the circumstances it’s either In Person or Virtual, and you’ll find this out from the Community team in the months leading to the event. In the first case, the top ten contributors get to visit one of Spotify’s head offices for the up close and personal all-expenses paid experience. If the Jam is Virtual, all of the Stars will be able to join online, but the top ten contributors get the chance to attend exclusive calls and meetings. Either way, you’ll be a part of these dedicated workshops, team-building activities, and Spotify calls!

Let’s not forget that it’s our love for music that brought us to Spotify in the first place! In the spirit of this, you can also get your hands on Premium while you’re in the program. If you have been active and consistent enough with your post, you’ll be eligible for our Quarterly Free Premium initiative - one of the special perks of the Spotify Star Program. If your posts are not your gateway to this, don’t worry, as you can also redeem your points for Premium (right now, this is only available for regular Premium prescriptions, we’re afraid we cannot offer Family, Student, or Duo plans).

 

Without further ado, here’s a summary of everything you can gain by being amongst the Spotify Star ranks: 

 

  • Monthly calls 
  • Backstage information
  • A direct line of communication with Spotify staff
  • Early features access and testing opportunities
  • Participation in different projects
  • Free Premium
  • Your posts being featured on the Community home page
  • Different roles, badges and forum permissions 
  • Surprise swag
  • Taking part in awards ceremonies
  • Events such as the Spotify Star Jam!
  • Transferable skills for your CV/Resume
  • Time with like-minded Spotify lovers!

 

And our reward… is that you’re here! 🌟

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Welcome to the Spotify Community!

 

Here, music fans like you from all walks of life come together to share their Spotify knowledge, discuss ideas, talk music and trade answers to questions.

 

 

Complementing our Support site, the Spotify Community is the place to help listeners get the most out of the service. If our support site doesn’t have the answer to a question, the Community most likely might.

 

Get Started

 

To help you get familiarized with the different boards and navigate around, we've written this FAQ, check it out! 

 

While you're there, check out the other FAQs we've written for more help when posting in the Community.

 

The people behind the Community

 

If you're curious about who might be posting in the Community, look no further:

 

  • Community Managers, Moderators, and Spotify Staff
    You can distinguish them by the Spotify logo next to their username and the rank title they have  
  • Community Stars
    Our Stars are Community superusers. You can read more about the Spotify Star Program here.
  • Spotify Community Users
    That's you! 

You can find a great overview of all ranks and their perks here.

 

What’s great is everyone helps everyone else, regardless of rank, knowledge, or experience. After all, that’s what a good Community’s all about.

 

Here are some tips when posting in the Community:

 

Always be respectful and polite to other users 

* If a reply helped you, consider marking it as a solution so other users can find it more easily

* It's good to familiarize yourself with our Community Guidelines

* If you have an issue with the app, it's always good to try some basic troubleshooting first. If that doesn't help, search the Community for users posting about the same issue first before starting a new thread

* When visiting a board, make sure to check out the floated threads - they contain useful info

* Don't be shy to contribute! Many people have questions about Spotify. Remember, you don't need to be a developer or a tech guru to answer some of these questions! 
* You can introduce yourself and meet other Community users here!

 

 

See you around 🙂

 

Originally written by Community Legend Kate

 

Didn't help? Search for more Spotify Answers, return to FAQs, or create a new thread and ask the Community.  Click the Tags to see related FAQ content.

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Answer:

 

If you see a 500 error code message (like in the screenshot below) when you attempt to log in the Community, there are a few things you can try!

 

Katerina_0-1652276557136.png

 

  • Are you able to log in to your Spotify account as normal? You can open in an incognito window the Web browser to check this.

To log in the Community, you must have a Spotify account.

If you can't log in to your Spotify account, then the troubles might be due to an issue with your Spotify account. You can troubleshoot this more with the steps here.


If you can log in to Spotify okay (but you're still having troubles logging in the Community), we recommend checking if you have an emoji in the display name of your Spotify account. 

If that's the case, all you need to do is remove it. Once you have, you should be able to log in the Community with no issues!

 

 

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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Besides posting on the public boards to find solutions and discuss various topics with others, the Spotify Community allows you to send private messages to other users, that only you can read.

 

The moderator team will also often try and use PMs if they need to get in touch with you personally.

 

This feature is disabled by default. If you are over 18 years of age and would like to enable it, so you can send and receive messages either from other users or staff, follow the steps below.

 

  1. Click on your profile name on the top right of the page to bring up various account links. If messages are disabled, you should see an exclamation mark next to the "mail" icon
    Capture1.PNG 

  2. Click on the icon to be taken directly to the Private Messenger settings.
  3. You will see a disclaimer with some information on the feature.

PMs.PNG
    5.  If you're 18 years or over, you can choose Accept and then Confirm.

 

PM2.PNG

Private messages will then be enabled and clicking on the mailbox icon will instead lead you to your inbox where you can read, reply and send PMs.

 

If you ever change your mind and want to disable the feature, you can do so from you Community account settings. The steps are basically the same as with enabling.

Click on your profile name > My Settings > Personal > Private Messenger > Decline > Confirm.

 

If you have other questions about the Private Messenger function, feel free to create a new thread in the Help Boards.

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You've probably spotted the Spotify Stars posting in this forum and wondered, 'what is a Star and how can I become one?'.

 

We covered what the Stars are in this FAQ, so now's the time to cover the how.

 

When you're applying for the program, the Community team will have a look at your application, and decide if you'd be a good candidate.

 

Here are some examples of what we'll be looking for:



Have you been in the Spotify Community long?

Being a superuser in this forum and getting the advanced permissions that come with it means that you'll need to be familiar with how the Community works. 

 

A way we can tell this is if you've been actively a member of the Community for at least 3 months.

 

That doesn't mean that if you've been here for less time your application will be rejected though! This is just a good starting point for us to see your activity over a period of time. 

 

If you're wondering where to start, check out this FAQ on navigating the Community.



Do you already have helpful or engaging posts that we can look at?

Stars are not just symbols in the sky - here they're Spotify Community users that go above and beyond! They help users, chat about all things music, and help Staff manage ideas.

 

When you submit your application, we'll look into your Community posts to see if you've posted some consistently good posts. That can range from explaining Community functions to other users, helping with troubleshooting, linking to helpful resources or engaging with other Chat users. So, make sure you keep up with your posts! 



Are you over 18?
 


At this time, we're only adding people over the age of 18 to the Program.

If you're younger, you can always reapply at a later time!

 

 

One last thing - at this time, we're only looking at applications submitted in English as it's the Community's officially supported language. We'll let you know if this changes in the future!

 

***

 

Once you've submitted your application, the Community team will be reaching out via the Private Message function to let you know about the next steps.

If you're over 18, make sure you have your Community PMs enabled so you don't miss it! Here's how to do that.

 

Good luck and see you around the forums!

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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Never miss a beat from the Spotify Community Blog! 🤘 Discover new music, go backstage and stay on top on everything Spotify Community.

 

Subscribe to get an email when we've shared something new! (kind of like a newsletter 📰, but way more fun!)

 

Sounds cool! How do I sign up?image.png

1. Head to the Spotify Community Blog

2. Tap 'BLOG OPTIONS' and choose for 'Subscribe'

3. That's it! You'll be the first one to know about new blog posts.

 

You can also subscribe to boards, topics and posts to stay updated on specific areas of the Spotify Community!

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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The Spotify Community is a place for everyone! 🌈 You can add pronouns to your profile, if you feel comfortable with that, so other people know how to address you. 

 

Looking for more information on what pronouns are or how to use them? Check this out!

 

Here’s how to add your pronouns to your profile:

1. Head to your Community Profile 

Katerina_0-1630306167223.png

 

 

2. In the left sidebar, find "Choose your pronouns" and choose the pronouns you're comfortable with.

Katerina_1-1630306167501.png

 

 

That's all! Your profile is now all up-to-date with your pronouns. 


This is what it looks like:

Katerina_2-1630306167557.png

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So you discover the Spotify Community, start reading a bit and then you see it: all these username with different colors and names/ranks and they make no sense whatsoever. (Or maybe they do, in which case you can skip this post).

 

What's a rank?

Spoiler
Lots, if not all, online forums, have some form of hierarchy of their users.

That's called a ranking system. These systems exist because everyone can quickly get some idea of who this forum user is by their progression in the system.

Someone could be a brand new forum user or a more experienced user.
By seeing the rank title they have, the idea is that you'll be able to tell this yourself.

In the Spotify Community, the first rank is Visitor. Community users can rank up to Composer, which is the highest rank they can achieve unless they join the Stars Program.

Each rank comes with forum perks - but we'll leave you to discover these on your Community journey 😉

What are the current ranks in the Community?

Community user ranks:  
Visitor This is the first rank any brand new Community user gets
Newbie The second next rank a user can achieve
Casual Listener The next rank a user can level up to
Regular The next rank a user can level up to
Music Fan The next rank a user can level up to
Gig Goer The next rank a user can level up to
Roadie The next rank a user can level up to
Songwriter The penultimate rank! If you made it this far, consider joining the Stars Program.
Composer The highest rank a Community user can reach without joining the Stars Program.

 

Community superuser ranks:  
 Rising Star

When a Community superuser joins the Stars Program, they'll start with this rank title.

The Rising Star rank has multiple levels, starting with 1. The higher the level number, the more experience this superuser has.

 Spotify Star Spotify Star is the highest rank a superuser can get. 
 Community Legend Legends are regular Community users who used to be Stars. They are no longer actively in the Star program but to honor their contributions, they get this special rank.

 

Community Staff ranks:   

Spotify

Community Manager

Moderator

These are some different roles of active Community Staff members. You can always differentiate them by the Spotify logo before their username.
Spotify Legend Former Community Staff member
Creator These are folks from our Creator teams, for example different Podcast teams.


How can I rank up?

Spoiler

Now that you know the Community ranks are, the next question would be, how you can progress through these ranks.

Well, we have a super secret formula that calculates and levels up users based on different factors. Note that these factors are all tied with your activity in the forum, not the Spotify app.

An example could be:

  • posting and helping in threads,
  • discussing audio and podcasts, 
  • giving and receiving "likes" on helpful posts and good ideas,
  • participating in the Idea Exchange,
  • being a nice person,
  • participating in Community events.

Keep in mind that Staff ranks are not possible to achieve by ranking up as a regular user.

Remember, regular Community users can rank up to Composer, which is the highest rank they can achieve unless they join the Stars Program. When you join the program, you can then progress through the superuser ranks.

 

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community. Click the Tags to see related FAQ content.

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Last updated: 3 May, 2021

 

What is Chat?

Chat is a place for fans of Spotify to come together and celebrate the music and podcasts they’re listening to, with a specific focus on amplifying the voice of emerging artists.

 

What are the six categories within Chat?

Chat has six categories in which to put your posts:

 

  • Music Exchange - Here you can share your current favorite tracks and create playlists together with others. 

  • Music DiscussionLet's dig deeper and discuss! What's so special about the music and artists you're most passionate about?

  • Discovery & Promo - Celebrate the new and emerging artists you've never heard of. Тhis is where if you're an artist, you can promote your work! Or maybe you have just discovered a new artist that you want to showcase to others. Make sure to include some info about what makes them great.

  • Social & Random Music games, listening parties, fun chat and getting to know one another. 

  • App & FeaturesTips to manage Your Library better and make the most of the app. 

  • Podcast Discussion What are the shows and creators everyone should be paying attention to?

 

Tip: Where available, you’ll be directed to the specific category guidelines if you click or tap the categories above - make sure to read through those before posting in the respective category!

 

What should I (not) do as a user in Chat?

To ensure the best Chat experience for yourself and all other users, keep in mind the following:

 

  1. Use the correct category when posting a new thread. 
  2. Keep your posts relevant to the topic of the thread.
  3. Do not post the same track/playlist URI:
    • more than once in the same thread;
    • more than once in 10 days in Chat. 
  4. Do not post anything that is for the purposes of commercial profit, including exchanges of favors, offering rewards, and transactional requests.
  5. Only post links to music or podcasts from channels other than Spotify if they are unavailable on Spotify.

 

TipIf the Community Moderators spot posts which do not observe the above guidelines, they may decide to move or remove such content. Remember that everything posted in Chat is also subject to the Spotify Community Guidelines.

 

How should I use Chat as an artist or creator?
You’re welcome to share your work with the Community using the Discovery & Promo label, bearing in mind the above guidelines. When doing so, make sure to tell us about yourself, the inspiration for your work, and what we can expect to hear - don’t just share a link!

 

How do I help moderate Chat as the author of a thread?

We place the responsibility on you as the author of the thread to make sure that users who post in your thread are adhering to the guidelines and are making a valuable contribution to your discussion. 

 

If a user posts something that seems irrelevant, we ask you to reply to them in the thread and try bringing them into the discussion.

 

However, if the user ignores this and/or is spamming your thread, you can report them by following these steps:

 

    1. Click the three dots in the top-right corner of the post. 
    2. Click Report Inappropriate Content in the drop-down menu. 
    3. Write a short description on how the user is breaking the guidelines and/or write the number of the guideline being broken. 
    4. Click NOTIFY MODERATOR. The Community Moderators will then take a closer look and follow up if the user has broken the guidelines.

 

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If you're reading this, you're probably here after looking at an Ongoing Issue and wondering what its status means. 

 

Katerina_0-1617183421439.png

 

Here's a brief overview of the statuses we use and what each means (click on the spoiler to view more) :

  • New Issue Report
    Spoiler
    This is automatic status given when a thread has been just moved to the Ongoing Issues board. We'll be updating this thread to a more appropriate status, so check back soon!
  • Need More Info
    Spoiler
    An Ongoing Issue has this status while we gather votes and relevant details from users. These are very helpful to us: votes help us understand how many users are roughly affected, and details are valuable for the teams to better reproduce and pinpoint what's happening.

    Make sure to leave yours if you're experiencing the same issue!

    Once we've gathered the relevant details and a minimum of votes, we report this with the teams backstage. 
  • Under Investigation 
    Spoiler
    This is the status we'll give whenever an issue has been reported to the right teams. Our moderator team monitors and passes along any helpful info to them, so keep them coming! 
    If your issue has this status, we recommend you subscribe to it by clicking the three dot menu of the original post. This will ensure that you get notifications for any updates.
  • Fixed
    Spoiler
    Great news! We've heard back and confirmed this issue has been resolved. If you don't see any changes right away, follow the steps in the Status Update.

    Tip: If you're experiencing a similar issue and come across an older Fixed thread, we recommend you start a new Help board thread instead. This way, our Community can help you resolve this newer issue faster. Don't forget to add all relevant details and troubleshooting you've tried!
  • Not Right Now 
    Spoiler
    We give this status to issues that have been flagged with our tech teams but we don't have a timeline on when this will be resolved. Keep the app updated so you won't miss out when this happens! 
    We'll be also sharing any updates from the teams as we get them, so don't forget to subscribe!
  • Won't Fix 
    Spoiler
    It's possible that some issues we won't be able to resolve. The Status Update will have some additional info on why.
    This doesn't rule out that a future update of the app won't resolve or improve the behavior you're experiencing! This is why we recommend you always keep the app updated.

 

Occasionally, we'll move an Ongoing Issue back to the Help boards. This is because our teams have looked into the issue described by the original poster and deemed it a non-issue (for example, the behavior described is expected of the app).

 

 

Tip: Always follow the instructions included in each Status Update as it contains the most up-to-date info.

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We hope that gave you a better idea of what happens in this board! 

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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This is part of a series of articles outlining how the Idea Exchange works:

 

  1. Idea Exchange Guidelines: What do I need to know before submitting?
  2. Idea Exchange Guidelines: How can I submit an idea? What happens next?
  3. Idea Exchange Guidelines: Why was my idea closed? 
  4. Idea Exchange Guidelines: How does my feedback reach Spotify? 

The Idea Exchange is one of the most active areas of the Community.

 

Many of you have questions about how the Ideas Exchange works, such as:

  • Do ideas matter?
  • How is an idea communicated to Spotify HQ?
  • How do votes impact the outcome of an idea?
  • How do you decide what to implement or close?

We're here to help try and clear some of these questions up.

 

The Community team produces reports on Ideas and passes them to the right teams at the right time. You can see one of the follow statuses for each idea:

 

Live Idea 

Ideas that are open for voting and commenting.

Under Consideration

This feature is coming. We have a rough timeline for a release.

 

After this stage there are usually 2 possible outcomes:

 

Implemented

This feature is rolled out. Yay!

 

Not Right Now

We talked about this internally but it’s not on our timeline right now. That doesn't mean it never will be. 

 

Of course, votes are not the only deciding factors of what Spotify is going to do or not do next. We also have to consider the following:

  •        Helping artists.
  •        Data and other information we've collected.
  •        Information from research testing, focus groups, and surveys.
  •        Feedback in the Community and other support channels.
  •        Our overall short- and long-term business strategy.

Further, if we build something that didn't originate from the Community, we'll take the time to announce it if a corresponding idea exists in the Community. Even if it hasn't necessarily reached enough votes.

 

Spoiler

We hope this helps clarify how your comments and votes reach the right teams here at Spotify. Thanks again for your continued feedback and support.

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This is part of a series of articles outlining how the Idea Exchange works:

 

  1. Idea Exchange Guidelines: What do I need to know before submitting?
  2. Idea Exchange Guidelines: How can I submit an idea? What happens next?
  3. Idea Exchange Guidelines: Why was my idea closed?
  4. Idea Exchange Guidelines: How does my feedback reach Spotify?

How do I submit my idea?

First make sure you’ve searched for existing ideas and if you can’t find anything in the Idea Exchange, you can go ahead and submit your idea

 

Enter a subject and hit the green arrow to have a final look for similar ideas that have already been posted. If none of them match your suggestion, just scroll down the list, to the bottom of the page, and click on ‘Tell us about your idea’.

 

How do I write an idea?

Choose a title that describes your idea in a simple way. You can explain your idea in more detail in the main body.

Spoiler

In order to post an idea on the Community you need to simply enter a subject and fill in the body. You can add tags if you like.

Nikola_0-1717682704018.png

 

 

> Tip: Don’t forget that you will have to convince your fellow users that yours is a good idea worth voting for. With this in mind, here’s an example of an idea that gets it right.

 

What's next?

Once you’ve posted your idea, it will appear in Idea Submissions and will be marked as a “Live Idea”’. A Moderator or a Community Star will then take a look at it and make sure that it adheres to our Idea Exchange guidelines and if it does your Idea will remain and hopefully start to gather some votes.

 

If the idea does not follow the guidelines

It will be moved to Closed Ideas and marked as ‘Closed - Doesn't meet requirements’. You can create a new idea, as long as you make sure that you’ve made some edits according to all the points in the guidelines listed here.

 

And that’s it! You can learn more about how your feedback reaches Spotify here.

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This is part of a series of articles outlining how the Idea Exchange works:

  1. Idea Exchange Guidelines: What do I need to know before submitting?
  2. Idea Exchange Guidelines: How can I submit an idea? What happens next?
  3. Idea Exchange Guidelines: Why was my idea closed?
  4. Idea Exchange Guidelines: How does my feedback reach Spotify?

The Idea Exchange is one of the most active areas of the Spotify Community. It’s a place where Spotify users can share their feedback in the form of ideas, to improve the Spotify experience for everyone. Every user can suggest an idea or show their support for an existing one by voting for it! 

 

Requirements for ideas in the Idea Exchange:

  1. Ideas must follow the Spotify Community Guidelines.
    We don't tolerate any posts breaking our Community Guidelines, and that includes the Idea exchange.
  2. Ideas should be posted in English.
    This is the official language of the Community.
  3. One change request per Idea.
    When one post includes several feature requests, it becomes hard to keep track of and update them.
    If you have more than one idea, you can make a new idea submission for each one. This way we’ll know exactly which idea folks are voting for.
  4. Check if there's an existing idea.
    If there’s already a similar idea, you can add your vote to it or leave a comment to show your support. We will try to keep all feedback in one single place by merging similar ideas in one.
  5. Make sure your idea is clear.
    The more detailed your feature request is, the better! It’s easier for other users to know what you’re suggesting so they can add their support and feedback.
    It’s also easier for us to share updates and talk to the right teams at Spotify. Ideas without enough relevant details will be closed. We welcome you to submit a new one with more info.
  6. No requests for complete roll-backs.
    If you don’t like a certain update you’re welcome to let us know, constructively, how you feel about it. You could start a new topic in the relevant Help section and outline the things you agree or disagree with. This will likely also invite others to come and give their thoughts and now we’ll have a dialogue going.
    If you want to suggest specific feature changes, do feel free to submit one or even several ideas in the Exchange, just make sure you do it according to point 3.
  7. No pricing, subscription or content related requests.
    We do appreciate all the feedback you share with us but our Ideas board is to help us receive new product and feature suggestions that will allow us to improve our app and service for everyone.
    Changes to pricing, subscriptions or the content available are specific to each market around the world, and we cannot influence those. This includes requests for content removal or addition.
  8. No requests for availability in new countries.
    We’d love to have Spotify available everywhere. As in point 7, this is influenced by various factors and often we can’t share updates in advance about this. The best place to stay in the loop is the For the Record blog.

> Important: Idea submissions that don’t meet the above requirements will be closed, so make sure to familiarize yourself with our guidelines before submitting your idea.

 

How do I know if the idea already exists?

You can check this by having a quick search in the Community here. If you find a similar idea, make sure to add your vote!

 

> Tip: Try using keywords when searching for ideas. For example, if you have an idea around 'making it possible to play Spotify on multiple speakers at the same time, from one account' enter just a few keywords, like “multiple speakers account".

 

How do I make sure my idea is clear enough?

A good starting point is a brief description of your current experience with the app. Once you covered the functionality of the app as it is right now, you can move on to explaining what exactly it is you would like to change. 

 

Avoid writing "make this feature better" as that could mean different things to different people, and instead try describing a specific improvement you’d like to see implemented and which section (Your Library, Home, Browse, artist pages, etc.) or platform (mobile, desktop, web player, speaker, etc.) this would affect.

 

It can also be helpful to add screenshots or link to a related idea and explain in what way your idea is different.

 

Here’s a good example of a well structured idea you can use for reference: 

Spoiler

write idea.png
1. The heading has a clear call to action and has a label [in square brackets]
2. The first half of the body describes the current behavior of the app
3. The second half of the body makes a clear suggestion for improvement 

If you’re all set to submit your own idea, you can follow this short guide on how to go about posting an idea and read more about what happens to it after it’s been submitted.

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This is part of a series of articles outlining how the Idea Exchange works:

  1. Idea Exchange Guidelines: What do I need to know before submitting?
  2. Idea Exchange Guidelines: How can I submit an idea? What happens next?
  3. Idea Exchange Guidelines: Why was my idea closed?
  4. Idea Exchange Guidelines: How does my feedback reach Spotify?

Ideas are moderated by Spotify Community Staff and our very own Community Stars.

 

Sometimes, you’ll see that an idea's status has been changed to ‘Closed’. This is because it didn’t meet one or more of the requirements of our Idea Exchange.

 

It should also be noted that we cannot comment on third-party integrations, before they come out. For this reason we will generally set those ideas to "Not Right Now" at some point. Also, in some cases we can’t update the idea until it’s actually been implemented for a variety of reasons.

 

As mentioned in article 1 your ideas can be merged with similar ideas on the topic. If you'd like to learn more about how your feedback reaches Spotify, have a look over here.

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Answer:

 

 

 

If you're having troubles posting something in the Community, we'd recommend first checking the following:

  • Make sure you're logged in the Community using your Spotify account's login details
  • If you're new, check that your Community account has its email address verified
  • Give it another try from an incognito or private window in your browser
  • Try posting from a different browser
  • If this happens when trying to submit a new idea, make sure you're adding a label from the right side column - there's also more info in this FAQ.

If you see any other error messages when trying to post, we'd recommend searching in the Community for any similar solved threads.

 

If that doesn't do the trick, let us know by starting a new thread in our Help Boards - just pick the board corresponding to the platform you're using. We'd suggest making sure to add a screenshot of the error message you see so we can take a closer look. Just make sure that no sensitive or private info is displayed.

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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If you're trying to update your Community avatar/profile picture, you can choose one of the available ones once you reach a certain rank. To choose your preferred one, just head here

 

Please note that uploading your own profile picture in the Community is a Spotify Star perk at the moment. Check out the Spotify Stars Program page for more details, including how to join. 

 

On another note, if you're trying to change your profile picture in the Spotify app, you can follow the steps here instead. 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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  • Edit your post

If you've spotted a typo or there's something you'd like to add or rephrase in your posted reply, you can easily edit your post. Here's how:

  1. On the post you want to edit, tap the three-dot menu in it. image.png

     

  2. In the drop-down menu that shows up, select Edit Reply.
  3. Edit your post accordingly and select POST. Note: You might have to select the "I'm not a Robot" reCAPTCHA box first.

And that's it!

 

Keep in mind that you can only edit your own posts.

 

  • Remove your post

If you're not happy with something you posted here in the Community and would like to have your post removed completely, let us know and we'll be happy to help!

 

All you need to do is follow the steps below:

  1. Head to the post you want to have deleted and tap the 3-dot menu next to it.
  2. Select Report Inappropriate Content from the menu that shows up:remove.PNG

     

  3. You'll be redirected to a page where you can add the reason why you're reporting this. Make sure to write that you'd like your post deleted:image.png

     

  4. Click NOTIFY MODERATOR.

That's it! A Community Moderator will remove your post soon.

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Welcome to the Spotify Community! The Spotify Community is a great place where you can share your ideas, chat or ask for help with other Spotify users.

 

If you're new, make sure to check out this guide as well.

 

The Community is structured into the following areas:

  • Help Boards: This is the place to ask for help from other Spotify users, as well as find issues that are ongoing. Just pick the correct board corresponding with the platform you're having troubles for and check if there's already an existing thread with the issue you're experiencing. If not, start a new one! Our Spotify Stars, Community Moderators or other Spotify users will be happy to lend a hand.
  • Chat boards: Here you can chat with other users about music, even find or share playlists you like with other Spotify users. 
  • Ideas: This is the place where you can add your support to ideas other users have suggested. There's more information about how the Ideas Exchange works here
  • FAQsThis is the Community's tribal knowledge center. You can find anything from how the Community or Spotify app features work to troubleshooting. 
  • Stars area: If you're interested in joining the Spotify Stars Program, this is where you can apply. Once you join the program, you'll be able to access more boards from here. There's more info about the Stars Program in this FAQ.
  • Community Blog
  • The Vault: The Spotify Community has been around for more than 10 years! In order to keep the community fresh, we'll place older or inactive content here. You can browse archived blogs, threads, and ideas in view-only mode in this board. 

You can easily access the different areas of the Community from the sidebar menu:

  1. Click the menuMenu IconMenu Icon on the top of the screen or tap the menu icon: 

  2. Select the area you want to see on the sidebar that appearsSpotify Community MenuSpotify Community Menu

     

     

     

  3. Choose the specific board or double click the area's title to see all content. For example, if you click on Help, you'll see all the boards contained in the Help section. You can then click on the one you want to view:

    Spotify Community Menu - Help BoardsSpotify Community Menu - Help Boards

     

     

If you're curious about the available ranks for the Community users, we'd recommend taking a look at this FAQ for more info.

 

You can also take a look at the Community Guidelines in here.

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. Click the Tags to see related FAQ content.

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If you'd like to update your Community account's username, you can do so very easily by following the steps below:

  1. On any Community page, tap the gear icon to view the Community settings:image.png
  2. You'll be redirected to the main My settings page where you can see your current Community username.
  3. In the username field, remove the current username and enter your preferred one.
  4. Click CHANGE USERNAME.

Please note that if your preferred username is already taken, you'll see a message to edit it first.

 

You can refresh the page if you're having troubles seeing any changes right away to shake things up.

 

Keep in mind that updating this only affects the Community. If you'd like more information on updating your username in the Spotify app instead, just head to this Spotify Answer for more info.

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Effective as from 26 September 2019

 

 

The integrity and safety of our Community and our users means a lot to us. In order to keep the Community as efficient and helpful as possible, we expect you to observe the Spotify Support Community Terms which includes the guidelines:

 

  1. Before searching for a thread related to your topic or posting a question regarding a problem, try reinstalling the Spotify application.
  2. Before posting or creating a new thread, make sure the issue you’re experiencing or the question you have is not already posted somewhere in the Community. Multiple threads on the same issue create clutter.
  3. Avoid double posting. Spotify will delete duplicate threads or posts on the same questions created by a user.
  4. Make sure that the thread you are posting on is relevant for your issue (for example, please do not post an iPhone related response on an Android related thread). Also, make sure that the thread is not outdated or relates to issues that have already been fixed or dealt with by Spotify.
  5. Please only post information relevant for the thread and avoid discussing personal matters or topics unrelated to Spotify services.
  6. Create a new thread or find another related thread if you have multiple queries. Do not add further queries to an existing thread.
  7. Be careful about the information that you post. Keep in mind that your posts will be available for all users of the Community.
  8. Always use an appropriate and respectful language when you post information in the Community. Avoid racist, sexist, abusive, harassing, defamatory, pornographic, threatening, obscene, condescending or otherwise offensive language that could be considered detrimental to other users, or Spotify employees or moderators.
  9. Do not post information or create threads for the promotion or advertisement of commercial products or services.
  10. Please do not post information such as name, address, personal identification number, social security number, email address, credit card information, or other personal information of you or other persons. Also make sure that you have all legal rights and/or consents to post any information or other material that you provide or link to through the Community.
  11. For obvious reasons, do not post links to malware, trojan viruses, or otherwise malicious content.
  12. Do not spam users via the blast of Private Messages tool in the Community. 
  13. Do not run your own contests in this Community.
  14. Spotify employees and moderators will identify themselves in the Community by using the Spotify logo as avatars. Do not use any Spotify logo or trade name as your avatar or user name, or otherwise pose as a Spotify employee or moderator when posting in the Community.
  15. Do not post links to older or unofficial versions of the Spotify app. All users should only download the app from our official website.

 

 

Please always be respectful when using the Community, and do not post of any Content which, in the sole discretion of Spotify:

  1. is offensive, abusive, threatening, harassing, defamatory, pornographic, obscene, condescending;
  2. is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to, violations of intellectual property rights, privacy rights or proprietary rights;
  3. includes personal data of third parties or is intended to solicit such personal data;
  4. includes malicious content, such as malware, trojan horses or viruses;
  5. includes your or any other user’s password;
  6. involves the transmission of unsolicited mass mailing or "spamming", or junk mail, chain letters or similar;
  7. involves commercial or sales activities, such as advertising, contests, sweepstakes, or pyramid schemes;
  8. links or references to commercial products or services;
  9. interferes with or disrupts the Community; or
  10. otherwise conflicts with the Community Terms or these Guidelines.

Reporting inappropriate content

  • If you receive a Private Message you think is inappropriate you can click Report at the bottom to let us know about it.
  • If you see a community post you think is inappropriate you can click on the dots and then Report Inappropriate Content.

 

Copyright © 2021 Spotify AB. All rights reserved. 

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