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Ongoing Issues

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Forum Posts

Users unable to cancel their subscription

We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything.   This is being investigated.
  • Joan
  • Moderator
  • 2932 Views
  • 24 comments
  • 20 likes
  • Premium
  • Fixed
  • 2932 Views
  • 24 comments
  • 20 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Ivelina
  • Moderator
  • 2215 Views
  • 33 comments
  • 19 likes
  • Other
    Your Library
  • Fixed
  • 2215 Views
  • 33 comments
  • 19 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

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  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 2842 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 2842 Views
  • 25 comments
  • 19 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • nikhxsh
  • Newbie
  • 3337 Views
  • 44 comments
  • 19 likes
  • Premium
    Subscriptions
  • Fixed
  • 3337 Views
  • 44 comments
  • 19 votes

Downtime 29.9.22: New podcast episodes not playing

Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.

  • Moderator
  • Moderator
  • Hey folks, We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version. 
  • Lyubka
  • Moderator
  • 2833 Views
  • 21 comments
  • 19 likes
  • Desktop
    Mobile
  • Fixed
  • 2833 Views
  • 21 comments
  • 19 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

  • Moderator
  • Moderator
  • We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
  • Vasil
  • Moderator
  • 1645 Views
  • 18 comments
  • 17 likes
  • Other
  • Fixed
  • 1645 Views
  • 18 comments
  • 17 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 2220 Views
  • 22 comments
  • 16 likes
  • Android
  • Fixed
  • 2220 Views
  • 22 comments
  • 16 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 1393 Views
  • 14 comments
  • 15 likes
  • Other
  • Fixed
  • 1393 Views
  • 14 comments
  • 15 votes

Downtime December 5th, 2023: Some tracks won't play

Hey folks, We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.   This is bein...
  • MattSuda
  • Spotify Star
  • 1769 Views
  • 3 comments
  • 14 likes
  • Other
  • Fixed
  • 1769 Views
  • 3 comments
  • 14 votes

Spotify app not available in Google Play Store on Galaxy Watches

Hey folks, Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it available again!

  • Spotify Legend
  •  Hey folks,   Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it availab...
  • Alex
  • Spotify Legend
  • 2553 Views
  • 16 comments
  • 14 likes
  • Android
    Other
  • Fixed
  • 2553 Views
  • 16 comments
  • 14 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1620 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1620 Views
  • 22 comments
  • 13 votes

Spotify service outage 27.04.2023

There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.

  • Spotify Legend
  • There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.
  • AlejaR
  • Moderator
  • 3347 Views
  • 20 comments
  • 13 likes
  • Accounts
  • Fixed
  • 3347 Views
  • 20 comments
  • 13 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • ritsaharan
  • Newbie
  • 7338 Views
  • 14 comments
  • 12 likes
  • Accounts
  • Fixed
  • 7338 Views
  • 14 comments
  • 12 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Spotify Legend
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Joerndieckmann
  • Newbie
  • 4098 Views
  • 45 comments
  • 12 likes
  • Mobile
  • Fixed
  • 4098 Views
  • 45 comments
  • 12 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • joevanni99
  • Newbie
  • 2062 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 2062 Views
  • 15 comments
  • 12 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 4092 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 4092 Views
  • 13 comments
  • 12 votes

Unable to update payment details

Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "

  • Moderator
  • Moderator
  • Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "<!doctype "... is not valid JSON.   This is being in...
  • Yordan
  • Moderator
  • 1358 Views
  • 20 comments
  • 11 likes
  • Accounts
  • Fixed
  • 1358 Views
  • 20 comments
  • 11 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specifi...
  • voronzorok
  • Newbie
  • 1620 Views
  • 14 comments
  • 11 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1620 Views
  • 14 comments
  • 11 votes

Apple TV “Something went wrong Error 200”

We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify.   This is being investigated.
  • jbbelpaire
  • Casual Listener
  • 4489 Views
  • 25 comments
  • 10 likes
  • Other
  • Fixed
  • 4489 Views
  • 25 comments
  • 10 votes

Downtime 12.06.23: Folks are unable to upgrade to Premium.

We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.

  • Moderator
  • Moderator
  • We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.
  • Hamikos9
  • Music Fan
  • 1827 Views
  • 8 comments
  • 10 likes
  • Subscriptions
  • Fixed
  • 1827 Views
  • 8 comments
  • 10 votes