Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
ab01545945
Visitor
84517 Views
50 replies
4 likes

84517 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Tuesday
nacho121
Visitor
10459 Views
24 replies
2 likes

10459 Views
24 replies
2 likes

Deactivate Hulu

PlanPremium studentCountryUSAMy Question or IssueThere is a previous post about this and the solution did not work. I cancelled my premium for student through spotify, renewed it, went to the tab of services and there was only "start watching" on bot...

mantichrist
Visitor
Plan Premium student Country USA My Question or Issue There is a previous post about this and the solution did not work. I cancelled my premium for student through spotify, renewed it, went to t...
2020-10-23 8:20:42 AM
2020-10-23 9:12:49 AM
Billy-J
Spotify Star
671 Views
1 replies
0 likes

671 Views
1 replies
0 likes

Cancelled My Premium Duo Purchase as the same day I purchased and need a Refund

PlanFree/PremiumCountryTurkey My Question or IssueI bought and tried to cancel Premium Duo after learning that I can't use it with my partner. I cancelled it the same day and need a Refund because my original intent was to pay her this month's Premiu...

EgeCelikel
Casual Listener
Plan Free/Premium Country Turkey My Question or Issue I bought and tried to cancel Premium Duo after learning that I can't use it with my partner. I cancelled it the same day and need a ...
2020-10-23 8:11:04 AM
2020-10-23 9:10:59 AM
Billy-J
Spotify Star
511 Views
2 replies
0 likes

511 Views
2 replies
0 likes

[All Platforms][Subscription] Cancelling premium with Google Nest Promotion

So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month...Has anyone previously signed up for Premium to get the Google ...

beasha
Newbie
So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month... Has anyon...
2020-09-28 9:05:39 PM
2020-10-22 9:00:16 PM
Billy-J
Spotify Star
440 Views
1 replies
0 likes
All Platforms
Subscription

440 Views
1 replies
0 likes

Solved!! I reconfirmed my student status but my account page says my plan will switch to regular premium

PlanStudent premiumCountryTurkey My Question or IssueA few weeks ago I received an email saying I should reconfirm my student status to retain my discounted plan, at the time my student status was valid until next month. I did as advised an reconfirm...

yushach
Casual Listener
Plan Student premium Country Turkey My Question or Issue A few weeks ago I received an email saying I should reconfirm my student status to retain my discounted plan, at the time my stud...
2020-10-16 11:24:23 AM
2020-10-22 4:40:05 PM
Luan
Spotify Star
1618 Views
3 replies
0 likes

1618 Views
3 replies
0 likes

Solved!! Yearly payment

Hi all, Does anyone know how to pay at one time, for one year, the premium subscription instead of every month? I was used to do it the previous years but this payment method seems not to be possible anymore. Thanks for your coming help.

Olivier16
Casual Listener
Hi all, Does anyone know how to pay at one time, for one year, the premium subscription instead of every month? I was used to do it the previous years but this payment method seems ...
2020-10-03 1:27:11 PM
2020-10-22 4:34:38 PM
Olivier16
Casual Listener
905 Views
4 replies
0 likes

905 Views
4 replies
0 likes

[Subscription] Billing dates and subscriptions

If my monthly subscription bills on the 16th, but I cancel on the 18th, will I retain my subscription through the 16th of the following month? And if I renew on the 21st after canceling on the 18th, will I be charged twice that month?

Kimah95
Visitor
If my monthly subscription bills on the 16th, but I cancel on the 18th, will I retain my subscription through the 16th of the following month? And if I renew on the 21st after canceling on the 18th, ...
2020-10-22 2:35:46 PM
2020-10-22 4:27:48 PM
Billy-J
Spotify Star
307 Views
1 replies
0 likes
Subscription

307 Views
1 replies
0 likes

Superuser Contribution samsung offer - not eligible

PlanFree/PremiumCountry UK Device Samsung A41 My Question I have recently bought a Samsung A41 (over 1 month ago) and understand I am eligible for the 6 months free Spotify Premium offer. I downloaded the app to my phone and initially was logged into...

soph15
Visitor
Plan Free/Premium Country UK Device Samsung A41 My Question I have recently bought a Samsung A41 (over 1 month ago) and understand I am eligible for the 6 mont...
2020-09-29 10:35:55 PM
2020-10-22 3:32:29 PM
Alex
Spotify Legend
1071 Views
1 replies
0 likes

1071 Views
1 replies
0 likes

Superuser Contribution TOGLIERE AUTOPLAY SU ASSISTENTE GOOGLE REMOVE AUTOPLAY ON GOOGLE ASSISTANT

Salve io ho Spotify Premium Duo. Ho un problema: Ho sincronizzato il mio account Google Nest Hub al mio account. Però quando gli dico di farmi asctare una canzone, dopo parte con altre canzoni, mentre io non voglio, voglio ascoltare solo quella. Come...

andreasavelloni
Visitor
Salve io ho Spotify Premium Duo. Ho un problema: Ho sincronizzato il mio account Google Nest Hub al mio account. Però quando gli dico di farmi asctare una canzone, dopo parte con altre canzoni, mentr...
2020-09-28 7:23:52 PM
2020-10-22 1:07:37 PM
Ver
Spotify Legend
462 Views
1 replies
0 likes
"spotify" "won't" "close"

462 Views
1 replies
0 likes

Problème lors du passage d'étudiant à non étudiant

PlanPremiumCountryFranceDeviceOne PlusOperating SystemAndroid My Question or IssueJ'ai un problème depuis que mon abonnement étudiant a stoppé. Spotify m'oblige a prendre un abonnement premium DUO alors que je suis tout seul ... et donc m'oblige à pa...

Tiit0u
Newbie
Plan Premium Country France Device One Plus Operating System Android My Question or Issue J'ai un problème depuis que mon abonnement étudiant a stoppé. Spotify m'oblige a prendre un ...
2020-10-13 11:16:17 AM
2020-10-22 10:17:14 AM
Billy-J
Spotify Star
443 Views
1 replies
0 likes

443 Views
1 replies
0 likes

[All Platforms][Playlists] Remove adverts for podcasts from my Release Radar playlist

Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay for Spotify so I don't have to listen to adverts, and I...

kinglambert
Regular
Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay ...
2020-10-20 10:49:51 AM
2020-10-22 9:53:31 AM
DonnieDarkOh
Music Fan
406 Views
1 replies
1 likes
All Platforms
Playlists

406 Views
1 replies
1 likes

Solved!! How long does it take for the refund?

Yesterday I contacted the assistance for a refund, how long does it take for the money to arrive on my card?

Unusual
Visitor
Yesterday I contacted the assistance for a refund, how long does it take for the money to arrive on my card?
2020-10-21 7:15:46 PM
2020-10-22 8:44:42 AM
Maxim
Spotify Star
2655 Views
1 replies
0 likes

2655 Views
1 replies
0 likes

Solved!! Subscription options don't address single parent family

PlanFree/PremiumCountry DeviceDesktop, Google Home, Xbox One, PS4Operating SystemWindows 10 My Question or IssueAs a single parent, I see your subscription options excluding a family demographic which does not fit into either of your multi-plan optio...

b_kraken
Newbie
Plan Free/Premium Country Device Desktop, Google Home, Xbox One, PS4 Operating System Windows 10 My Question or Issue As a single parent, I see your subscription optio...
2020-10-21 10:51:14 PM
2020-10-22 2:25:20 AM
Bittencourt
Spotify Star
501 Views
1 replies
1 likes

501 Views
1 replies
1 likes

Can't subscribe via PayPal

I can't properly setup prepium subscription with PayPal. I am starting subscription process, logging into PP, confirm payment and then return to Spotify which says that there was a problem. However PayPal even configures Spotify preapproved payments ...

user-removed
Visitor
I can't properly setup prepium subscription with PayPal. I am starting subscription process, logging into PP, confirm payment and then return to Spotify which says that there was a problem. However P...
2020-10-16 9:23:28 AM
2020-10-21 3:56:33 PM
Maxim
Spotify Star
814 Views
3 replies
0 likes

814 Views
3 replies
0 likes

Superuser Contribution Can't order a subscription

Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wrong". When I try by just inserting the info on Spotif...

Agag12
Casual Listener
Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wron...
2020-09-25 12:52:26 PM
2020-10-21 12:32:05 PM
Ivan
Spotify Legend
529 Views
3 replies
0 likes
Spotify Premium
Spotify premium problem

529 Views
3 replies
0 likes

Premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

mizzoualums77
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-10-20 8:44:39 PM
2020-10-20 8:57:27 PM
Maxim
Spotify Star
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

One payment declined, now no more Premium Family

Plan(Used to be) Premium FamilyCountryThe Netherlands My Question or IssueThe payment for the Premium Family subscription failed last week, now my account is back to the free version of Spotify. Do I need to enrol our family again to the whole Premiu...

moolenbroek
Visitor
Plan (Used to be) Premium Family Country The Netherlands My Question or Issue The payment for the Premium Family subscription failed last week, now my account is back to the free version...
2020-10-20 8:58:07 AM
2020-10-20 9:04:21 AM
Maxim
Spotify Star
360 Views
1 replies
0 likes

360 Views
1 replies
0 likes

Will all my "hearted" music be automatically downloaded if I upgrade to premium?

I have lots of music and playlists "hearted" currently in free Spotify. I have limited space on my phone and do not want any of this downloaded. If I upgrade to Premium, will it automatically download all my music? Because that would not be preferabl...

yungboof
Visitor
I have lots of music and playlists "hearted" currently in free Spotify. I have limited space on my phone and do not want any of this downloaded. If I upgrade to Premium, will it automatic...
2020-10-19 11:57:16 PM
2020-10-19 12:41:36 AM
AdamDamon
Spotify Star
424 Views
1 replies
0 likes

424 Views
1 replies
0 likes

Have a student discount but system does not let me use

PlanPremiumCountryTurkeyDevice(iPhone 7 Plus)Operating System(iOS 14)My Question or IssueI am a university student and I am pretty sure I've been using student subscription since 2019. I still have my student discount until 16.04.2021. My payment pla...

darknesswach
Visitor
Plan Premium Country Turkey Device (iPhone 7 Plus) Operating System (iOS 14) My Question or Issue I am a university student and I am pretty sure I've been using student subscription since 20...
2020-10-18 12:37:18 PM
2020-10-19 7:42:36 PM
Luan
Spotify Star
341 Views
1 replies
0 likes

341 Views
1 replies
0 likes

I am not given the Premium Mix feature.

PlanPremium DuoCountryItalyDeviceiPhone 11 PRO MAXOperating SystemiOS 14 My Question or IssueI have a Premium Duo subscription, and there’s supposed to be a Duo Mix feature that should come with it. The thing is, the other component of the subscripti...

Alessandro04
Visitor
Plan Premium Duo Country Italy Device iPhone 11 PRO MAX Operating System iOS 14 My Question or Issue I have a Premium Duo subscription, and there’s supposed to be a Duo Mix feature t...
2020-10-15 7:15:15 PM
2020-10-19 7:00:22 PM
Luan
Spotify Star
510 Views
1 replies
0 likes

510 Views
1 replies
0 likes

Giftcard code not working, No receipt cause it was won on an online sweepstake

Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent

kpage_
Visitor
Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent
2020-10-18 9:48:31 PM
2020-10-19 11:44:48 AM
Billy-J
Spotify Star
241 Views
1 replies
0 likes

241 Views
1 replies
0 likes

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