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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152202 Views

69 replies

10 likes

Premium for Family
  • 152202 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98200 Views

89 replies

4 likes

  • 98200 Views
  • 89 replies
  • 4 likes

Upgrade from Premium to Duo

PlanPremiumCountryUSA My Question or IssueMy wife and I currently share a single Premium account, meaning we are both logged in to the same account on both of our phones. However, there are times when we want to listen to different music at the same ...

Visitor

Plan Premium Country USA     My Question or Issue My wife and I currently share a single Premium account, meaning we are both logged in to the same account on both of our phones.&nbs...

Maxim

Spotify Star

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment plan

I've paid for my premium mini and I'm still getting ads and no song selection. Kindly check into the matter

Visitor

I've paid for my premium mini and I'm still getting ads and no song selection. Kindly check into the matter

OscarDC

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify made me pay twice for the same month

I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I don´t find any site in which I can complain about i...

Visitor

I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I ...

OscarDC

Moderator

625 Views

3 replies

0 likes

  • 625 Views
  • 3 replies
  • 0 likes

Superuser Contribution Abonnement duo

Je change d’abonnement pour inviter une personne qui est de Belgique mais quand la personne tente de venir par le lien d’invitation il lui passe un message d’erreur sur le fait que c’est le mauvais pays !! Comment résoudre ce problème ?

Visitor

Je change d’abonnement pour inviter une personne qui est de Belgique mais quand la personne tente de venir par le lien d’invitation il lui passe un message d’erreur sur le fait que c’est le mauvais p...

OscarDC

Moderator

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Weekly plan

i paid twice but my plan won’t load??? 

Visitor

i paid twice but my plan won’t load???  

Luan

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution getting human assistance

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need to speak w a human. When i go to update my payment info - my subscription process is diff...

Visitor

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I need to speak...

Dian

Spotify Legend

869 Views

4 replies

1 likes

human assistance
  • 869 Views
  • 4 replies
  • 1 likes

Superuser Contribution Premim duo problem to sharing the accont

When my partner tries to join to Premium Duo, Spotify says that she can join to duo program just once in 12 months. We previously shared an account duo that I deletd months ago.

Visitor

When my partner tries to join to Premium Duo, Spotify says that she can join to duo program just once in 12 months. We previously shared an account duo that I deletd months ago.

OscarDC

Moderator

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment fraud

My Question or Issue, Why have I been debited thrice by spotify? Spotify keeps taking my money even after subscription has been made and I had to remove my card( cancel premium).So someone explain to me, cause I want my money back.

Visitor

My Question or Issue,  Why have I been debited thrice by spotify?  Spotify keeps taking my money even after subscription has been made and I had to remove my card( cancel premium). So so...

AlejaR

Moderator

404 Views

1 replies

1 likes

  • 404 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Duo didn't work at all

Two days ago I tried Spotify Duo for the first time to try your service. I never could play any song. The app restarted many times so I decided to cancel immediately. However my money was never given back. I demand a reimbursement because I never got...

Visitor

Two days ago I tried Spotify Duo for the first time to try your service. I never could play any song. The app restarted many times so I decided to cancel immediately. However my money was never given...

Dian

Spotify Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Switching subscription

I previously had my own free subscription to Spotify which I basically did not use. Today my husband signed up for and paid for a dual premium subscription for both of us. I accepted the invitation he sent me but when I tried to set up an account it ...

Visitor

I previously had my own free subscription to Spotify which I basically did not use. Today my husband signed up for and paid for a dual premium subscription for both of us. I accepted the invitation h...

Maxim

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged twice this month even after upgrading to the duo subscription last month.

Plan From single to duo, and free to duo Country Australia Device Samsung Operating System Android My Question or Issue Paid twice again this month after upgrading both mine and my child's subscription. These were taken out of 2 different accounts!

Newbie

Plan From single to duo, and free to duo Country Australia  Device Samsung  Operating System  Android   My Question or Issue Paid twice again this month after ...

Dian

Spotify Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Paying for my premium

Hello I got a message this morning that my contract was expired or my card was expired and I’m trying to fix it but I’m not sure where to go.. please help?

Visitor

Hello I got a message this morning that my contract was expired or my card was expired and I’m trying to fix it but I’m not sure where to go..  please help? 

Maxim

Spotify Star

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Paid for premium but premium is not activated

i paid for the premium but i cant use premium and it is showing my account as free plan . i am missing out all the fun . adds are coming even i paid ....

Visitor

i paid for the premium but i cant use premium and it is showing my account as free plan . i am missing out all the fun . adds are coming even i paid ....  

Luan

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

My debit card doesn’t with my account specifically but works with others

PlanPremiumCountry DeviceSamsung galaxy S10+Operating SystemAndroid My Question or IssueHello, The problem is that I've been trying to get back to my premium subscription but my card has always failed and the error message said I should use a differe...

Casual Listener

Plan Premium Country   Device Samsung galaxy S10+ Operating System Android   My Question or Issue Hello, The problem is that I've been trying to get back to my premium subscriptio...

Maxim

Spotify Star

591 Views

5 replies

0 likes

  • 591 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify isn't allowing me to renew my Individual subscription but forcing me into Duo - why?

PlanPremiumCountryUK My Question or IssueMy premium plan needs renewing, but Spotify isn't allowing me to renew on my individual subscription - it says my account isn't eligible and is trying to force me to pay for Duo. I live alone and am the only p...

Newbie

Plan Premium Country UK   My Question or Issue My premium plan needs renewing, but Spotify isn't allowing me to renew on my individual subscription - it says my account isn't eligible and ...

Dian

Spotify Legend

4653 Views

1 replies

0 likes

  • 4653 Views
  • 1 replies
  • 0 likes

Duo not working

PlanDuoCountryUKDeviceSamsung s22 & Samsung s10+Operating System My Question or IssueMy husband is currently working overseas, he renewed our Duo and now I can't access it because it says we are not in the same location. The account is registered at ...

Casual Listener

Plan Duo Country UK Device Samsung  s22 & Samsung s10+ Operating System     My Question or Issue My husband is currently working overseas, he renewed our Duo and now I ca...

Luan

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Charged twice over 2 months, account wasnt working

I got Spotify in NZ.Moved to UK, still paying on NZ bank card, all good.Changed my Google Play (not my Spotify) country to UK, my account would not work for 2 months, i was still hooked up to Spotify on my NZ card and was charged from this account, e...

Visitor

I got Spotify in NZ. Moved to UK, still paying on NZ bank card, all good. Changed my Google Play (not my Spotify) country to UK, my account would not work for 2 months, i was still hooked up to Spo...

Maxim

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

PREMIUM PLAN FOR YOUNGSTERS FROM 18 TO 25/30 YEARS OLD

PlanPremiumCountryItalyDevice(Xiaomi Note 7)Operating System(Android) My Question or IssueI always thought that it would be appropriate to have a Premium plan for young people (18 to 25/30) just like there is one for students. I am 23 and I work, but...

Visitor

Plan Premium Country Italy Device (Xiaomi Note 7) Operating System (Android)   My Question or Issue I always thought that it would be appropriate to have a Premium plan for young peopl...

Maxim

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes