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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4302 Views
  • 23 replies
  • 2 likes
  • 4302 Views
  • 23 replies
  • 2 likes

Superuser Contribution Unknown Payment

CountryTurkeyDevice(Samsung Galaxy Note 5)Operating System(It should be Marshmallow ) My Question or IssueTwo days ago, family premium money was taken from my ininal card. and there was no family premium my card was registered with. I want you to hel...

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  • Casual Listener
  • Country Turkey Device (Samsung Galaxy Note 5) Operating System (It should be Marshmallow )   My Question or Issue Two days ago, family premium money was taken from my ininal card. a...
  • Ivan
  • Spotify Legend
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Superuser Contribution Non trovo il mio account Premium

Buongiorno,A febbraio ho richiesto la prova dell'abbonamento premium per tre mesi. Dopo circa due settimane mi è arrivata una notifica secondo cui avrei dovuto modificare il Paese (Vivevo in Spagna prima, adesso in Italia). Dopo aver modificato il pa...

  • Visitor
  • Buongiorno, A febbraio ho richiesto la prova dell'abbonamento premium per tre mesi. Dopo circa due settimane mi è arrivata una notifica secondo cui avrei dovuto modificare il Paese (Vivevo in Spagna...
  • Ivan
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Upgraded to family subscription from premium for one and now my playlists are gone.

Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium subscription was going to expire in a few days so I upgraded to a family subscription now all my p...

  • Visitor
  • Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My premium subscription was...
  • Billy-J
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Lost playlists
  • 235 Views
  • 1 replies
  • 0 likes

Gift code error

So today i went to redeem a code on Spotify. It was everything okay, Spotify let me go after I right the code and pass the (I'm not a robot). But after I clicked confirm it appeared a message about the plan that I am choosing so I remembered that may...

  • Visitor
  • So today i went to redeem a code on Spotify. It was everything okay, Spotify let me go after I right the code and pass the (I'm not a robot). But after I clicked confirm it appeared a message about t...
  • Billy-J
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya se acredito el pago pero mi cuenta sigue pausada

Tengo el plan premium familiar pero me olvide de pagar y me pasaron la cuenta, ayer ya acredite el pago en la tarjeta que tengo puesta pero mi cuenta todavía sigue pausada y ya me descontaron, alguna solución?

  • Visitor
  • Tengo el plan premium familiar pero me olvide de pagar y me pasaron la cuenta, ayer ya acredite el pago en la tarjeta que tengo puesta pero mi cuenta todavía sigue pausada y ya me descontaron, alguna...
  • Elena
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged Rs 699/- for 12 months through UPI but the premium feature is not activated.

Plan Premium Country India Device Sony Xperia XA1 Plus Operating System Android 8.0.0 My Question or Issue I don't see the premium feature activated even after re-login to the account.

  • Visitor
  •   Plan Premium Country India Device Sony Xperia XA1 Plus Operating System Android 8.0.0   My Question or Issue I don't see the premium feature activated even after re-...
  • Elena
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown Charges

My Question or Issue Can I please know why I have been charged IDR 79.000 and have never been notified if I wanted to extend my subscription? I already cancel my subscribe after using premium for family but Spotify taking my payments and yet not givi...

  • Visitor
  • My Question or Issue Can I please know why I have been charged IDR 79.000 and have never been notified if I wanted to extend my subscription? I already cancel my subscribe after using premium for f...
  • Petya
  • Community Legend
  • 1163 Views
  • 7 replies
  • 0 likes
  • 1163 Views
  • 7 replies
  • 0 likes

Superuser Contribution Update Payment method

It doesnt work the update button, so im not able to subscribe aggain my credit card!!

  • Newbie
  • It doesnt work the update button, so im not able to subscribe aggain my credit card!!
  • Petya
  • Community Legend
  • 402 Views
  • 5 replies
  • 1 likes
  • 402 Views
  • 5 replies
  • 1 likes

Superuser Contribution Payment has failed

PlanPremiumCountryFinland DeviceiPhone My Question or IssueHey! So I got a notification on Spotify saying “your payment has failed” and that I would lose my premium soon. As advised, I tried to update my payment details but it still keeps on saying “...

  • Newbie
  • Plan Premium Country Finland  Device iPhone    My Question or Issue Hey! So I got a notification on Spotify saying “your payment has failed” and that I would lose my premium so...
  • Ivan
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOBLE COBRO MENSUAL

Se me cobró 2 veces spotify en mi última cuenta. $3.494 y $3.495 respectivamente. Con 2 códigos de compra diferentes. ¿por qué? ¿qué puedo hacer?. No he hecho nada aparte de escuchar música en la app.

  • Visitor
  • Se me cobró 2 veces spotify en mi última cuenta. $3.494 y $3.495 respectivamente. Con 2 códigos de compra diferentes. ¿por qué? ¿qué puedo hacer?. No he hecho nada aparte de escuchar música en la app...
  • Ivan
  • Spotify Legend
  • 601 Views
  • 1 replies
  • 0 likes
  • doble cobro
  • 601 Views
  • 1 replies
  • 0 likes

6 Months Of Premium With Xbox Game Pass Ultimate

PlanFreeCountryCanadaDeviceXbox One S / PCOperating SystemWindows 10My Question or IssueI got a message from Xbox Live a couple of days ago mentioning 6 months of Spotify Premium was available for free for any Xbox Game Pass Ultimate users. I went to...

  • Visitor
  • Plan Free Country Canada Device Xbox One S / PC Operating System Windows 10 My Question or Issue I got a message from Xbox Live a couple of days ago mentioning 6 months of Spotify Premium wa...
  • Bethany_Dawn
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Double charging

Hello. I have been double charged this month on the 12th and 13th of may which you can see on attached bank account sheet. Would you please correct and solve this issue. Thanks in advance.

  • Visitor
  • Hello. I have been double charged this month on the 12th and 13th of may which you can see on attached bank account sheet.  Would you please correct and solve this issue. Thanks in advance.&nbsp...
  • Billy-J
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Reembolso Cartão de Crédito

Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify?obrigado.

  • Newbie
  • Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify? obrigado.
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Spotify premium free three month on wrong account

HiThis morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account.How I can delete the premium offer on newest account, and apply premium offer on my o...

  • Casual Listener
  • Hi This morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account. How I can delete the premium o...
  • OneByBoo
  • Roadie
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Spotify Family and Separated Parents

I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am I not able to use the family plan because of the sp...

  • Visitor
  • I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am ...
  • Billy-J
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • plan
  • 495 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to continue my payments

PlanPremiumCountry DeviceXiaomi Note 8 ProOperating SystemAndroid My Question or IssueSorry for my bad english. My free trial is ended but i changed my cards. I should change my card information. When i click to premium page i can't see personal acc....

  • Visitor
  • Plan Premium Country   Device Xiaomi Note 8 Pro Operating System Android   My Question or Issue Sorry for my bad english. My free trial is ended but i changed my cards. I should c...
  • whositwhatnow
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Hi, I need help!!!

Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can you help me please?

  • Newbie
  • Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can y...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Help
  • 234 Views
  • 1 replies
  • 0 likes

Charged for subscription

PlanFree/Premium free trialCountryUkDeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI signed up for the premium free trial. I have never had premium before. I used PayPal but the I got charged £3.26. Why is this and does it get refunded...

  • Visitor
  •   Plan Free/Premium free trial Country Uk Device iPhone 11 Operating System iOS 13.4.1   My Question or Issue I signed up for the premium free trial. I have never had premium bef...
  • Billy-J
  • Spotify Star
  • 396 Views
  • 7 replies
  • 0 likes
  • 396 Views
  • 7 replies
  • 0 likes

My husband and my self have a shared Premium subscription. It used to work fine on both of our iPhon

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

I signed up for a 30 day trial. 4 days later you offer a free 90 day trial.

PlanFree/PremiumCountryUSADeviceAnyOperating SystemAny My Question or IssueI signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible to extend my free trial to 90 days?

  • Newbie
  • Plan Free/Premium Country USA Device Any Operating System Any   My Question or Issue I signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible...
  • osornios
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes