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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5185 Views
  • 23 replies
  • 2 likes
  • 5185 Views
  • 23 replies
  • 2 likes

Superuser Contribution Credit card not being accepted

PlanFree/Premium CountryCanada Operating SystemiPhone 7 - iOS 10 My Question or IssueHey, I have been trying to subscribe for Premium Duo but after I put in my credit card details it says ‘something went wrong’. There’s nothing wrong with the credit ...

  • Visitor
  •   Plan Free/Premium   Country Canada  Operating System iPhone 7 - iOS 10   My Question or Issue Hey, I have been trying to subscribe for Premium Duo but after I pu...
  • Boltz9
  • Casual Listener
  • 1029 Views
  • 7 replies
  • 2 likes
  • 1029 Views
  • 7 replies
  • 2 likes

Superuser Contribution Double charged for months - Money back!

PremiumIreland My Question or Issue On the 15th of June '20 you charged me 12.49EUR Invoice number P1 0232 On the 10th of June '20 you charged me 9.99EUR invoice number P1 012E I changed my subscription to Premium Duo since 14/01/2020 but you kept ch...

  • Newbie
  • Premium Ireland   My Question or Issue   On the 15th of June '20 you charged me 12.49EUR  Invoice number P1 0232   On the 10th of June '20 you charged me 9.99EUR  in...
  • Mario
  • Spotify Legend
  • 283 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment wont work

PlanPremiumCountryU.SDevice(iPhone xr)Operating System(iOS My Question or IssueCant pay premium with card anymore I forgot to update my payment info and then it cancelled my membership now I cant even pay with my card

  • Visitor
  • Plan Premium Country U.S Device (iPhone xr) Operating System (iOS   My Question or Issue Cant pay premium with card anymore I forgot to update my payment info and then it cancelled my ...
  • Ivan
  • Spotify Legend
  • 335 Views
  • 2 replies
  • 2 likes
  • 335 Views
  • 2 replies
  • 2 likes

Superuser Contribution help for a play music / youtube music convert

PlanPremiumCountryCanadaDeviceOneplus 6, desktopOperating SystemAndroid 10, PopOS! 20.04, Windows 10 My Question or IssueSo i'm a new user who came over from play music / youtube music. some of the features here are familiar, some are way different. ...

  • Visitor
  • Plan Premium Country Canada Device Oneplus 6, desktop Operating System Android 10, PopOS! 20.04, Windows 10   My Question or Issue So i'm a new user who came over from play music / you...
  • Elena
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Updated account from premium to family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to buy a gift card from Mexico for an account in Canada?

Plan: PremiumCountry: Mexico / Canada My Question or Issue My dad lives in Ontario, Canada, and I live in Mexico City, MX. I want to buy a gift card for him, and I'm finding difficulties finding a provider that accepts international payments. Is ther...

  • Newbie
  • Plan: Premium Country:  Mexico / Canada   My Question or Issue   My dad lives in Ontario, Canada, and I live in Mexico City, MX. I want to buy a gift card for him, and I...
  • Ivan
  • Spotify Legend
  • 1426 Views
  • 1 replies
  • 0 likes
  • canada
    Gift Card
    mexico
  • 1426 Views
  • 1 replies
  • 0 likes

Recover playlist from deleted account

Plan: Had a Premium account through StarbucksCountry: USA Device: iPhone 8Operating SystemiOS 10 My Question or IssueId had a premium account while working for Starbucks for 4 years and once I quit the account disappeared a week later. I expected as ...

  • Casual Listener
  • Plan: Had a Premium account through Starbucks Country: USA   Device: iPhone 8 Operating System iOS 10   My Question or Issue Id had a premium account while working for Starbuck...
  • Phoenixatheart
  • Casual Listener
  • 1290 Views
  • 2 replies
  • 0 likes
  • 1290 Views
  • 2 replies
  • 0 likes

Unable to access Hulu with student discount

PlanStudentCountryUSADevice(iPhone 8 plus)Operating System(iOS 13 My Question or IssueI am getting the “we’ve hit a snag” when trying to activate Hulu through services page.

  • Casual Listener
  • Plan Student Country USA Device (iPhone 8 plus) Operating System (iOS 13   My Question or Issue I am getting the “we’ve hit a snag” when trying to activate Hulu through services page.&...
  • Paulagrisales
  • Casual Listener
  • 536 Views
  • 4 replies
  • 0 likes
  • Student discount Hulu
  • 536 Views
  • 4 replies
  • 0 likes

How to stop paying for someone else's subscription?

PlanPremiumCountryUnited States My Question or IssueMy ex signed up for Spotify Premium and I agreed to pay for it, so they signed up with my debit card. Well, the "ex" part should make it clear why I no longer want to be charged for it. The problem ...

  • Visitor
  • Plan Premium Country United States   My Question or Issue My ex signed up for Spotify Premium and I agreed to pay for it, so they signed up with my debit card. Well, the "ex" part should m...
  • Billy-J
  • Spotify Star
  • 7686 Views
  • 2 replies
  • 1 likes
  • 7686 Views
  • 2 replies
  • 1 likes

Superuser Contribution Conta Premium Duo paga, mas não consigo usá-la.

Paguei uma conta Premium Duo com meu cartão de crédito e o valor foi debitado dia 06 de junho de 2020. Entretanto, não consigo fazer uso do pacote, só entra como se fosse o free. Alguém pode me ajudar?.Segue comprovante do pagamento da mensalidade do...

  • Visitor
  • Paguei uma conta Premium Duo com meu cartão de crédito e o valor foi debitado dia 06 de junho de 2020. Entretanto, não consigo fazer uso do pacote, só entra como se fosse o free. Alguém pode me ajuda...
  • Peter
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Pc currys 6 months code not working

Plan6 months free Spotify Premium CountryUnited kingdomDevicePc. Samsung galaxy s10Operating SystemiOS 10,Windows 10, My Question or IssueHelp with this please, I got new account never before got Spotify and still having this issues after procesing p...

  • Visitor
  • Plan 6 months free Spotify Premium  Country United kingdom Device Pc. Samsung galaxy s10 Operating System iOS 10,Windows 10,   My Question or Issue Help with this please,  I ...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice

I have noticed today that I have been charged twice for this months premium subscription. On 12th June 2 payments for £9.99 went out. Neither are pending and the money has been deducted from my account. Please can you let me know how I am reimbursed ...

  • Visitor
  • I have noticed today that I have been charged twice for this months premium subscription. On 12th June 2 payments for £9.99 went out. Neither are pending and the money has been deducted from my accou...
  • Peter
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match

I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Have tried from phone and ...

photo_2020-06-20_09-13-38.jpg Capture.JPG
  • Visitor
  • I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message "Your payment method and country don't match. To continue, change your account's location o...
  • Peter
  • Spotify Legend
  • 1050 Views
  • 2 replies
  • 1 likes
  • Payment Problems
  • 1050 Views
  • 2 replies
  • 1 likes

Superuser Contribution Changing to premium - downloaded music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,my wife is using premium and has playlists and downloaded music. I want to setup a family ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, my...
  • Peter
  • Spotify Legend
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Want to Cancel Premium but forgot my username, password, and email

So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being charged monthly for an account that I cannot access....

  • Visitor
  • So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being c...
  • Billy-J
  • Spotify Star
  • 7456 Views
  • 1 replies
  • 0 likes
  • 7456 Views
  • 1 replies
  • 0 likes

My premium is gone

my family premium free trail is gone i dont know why pleas help me

  • Casual Listener
  • my family premium free trail is gone i dont know why pleas help me
  • Billy-J
  • Spotify Star
  • 690 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 690 Views
  • 5 replies
  • 0 likes

Solved!! Payment stuck

PlanAttempt at premium subscriptionCountryEgyptDeviceAll devicesOperating SystemAndroid 9 and Win 10 My Question or IssueI am always stuck in the Get Premium section, with unlimited loading dots like shown:Whichever card I use, on whichever device, I...

gabodaty_0-1592500115924.png
  • Regular
  • Plan Attempt at premium subscription Country Egypt Device All devices Operating System Android 9 and Win 10   My Question or Issue I am always stuck in the Get Premium section, with un...
  • gabodaty
  • Regular
  • 1689 Views
  • 5 replies
  • 0 likes
  • 1689 Views
  • 5 replies
  • 0 likes

Solved!! 2 payments in one month

PlanPremiumDeviceIPhone 7 plus My Question or Issue I've been payed 2 times this month for my spotify account on 3.6.2020 and 17.6.2020 on my card i dont know why this is happening so could this be fixed since i dont want to pay 20.00 Euros for one a...

  • Casual Listener
  • Plan Premium Device IPhone 7 plus   My Question or Issue   I've been payed 2 times this month for my spotify account on 3.6.2020 and 17.6.2020 on my card i dont know why this is happ...
  • osornios
  • Spotify Star
  • 753 Views
  • 3 replies
  • 0 likes
  • 753 Views
  • 3 replies
  • 0 likes

Solved!! Trouble with giftcard

Hi! I'm reaching out for some help. I've got a giftcard for christmas present last year. When I try to upgrade to premium with the PIN gode from the card it just comes up a red box where it says that it doesn't work. I've tried all the solutions that...

  • Casual Listener
  • Hi! I'm reaching out for some help. I've got a giftcard for christmas present last year. When I try to upgrade to premium with the PIN gode from the card it just comes up a red box where it says that...
  • Magnusson03
  • Casual Listener
  • 788 Views
  • 6 replies
  • 0 likes
  • 788 Views
  • 6 replies
  • 0 likes

Spotify me puede devolver el dinero si el cargo se me hizo hoy dia ya que necesito ese dinero?

Hola buenas me gustaría saber si Spotify me puede devolver el dinero de mi último cargo ya que se realizó hoy día y lo necesito para otra compra.Porfavor ayuda

  • Visitor
  • Hola buenas me gustaría saber si Spotify me puede devolver el dinero de mi último cargo ya que se realizó hoy día y lo necesito para otra compra. Porfavor ayuda 😞   
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • Plan Premium Estándar
  • 427 Views
  • 1 replies
  • 0 likes