Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 183471 Views
- 116 replies
- 12 likes
- 183471 Views
- 116 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Newbie
- 20818 Views
- 28 replies
- 4 likes
- 20818 Views
- 28 replies
- 4 likes
I redeemed a Spotify gift card and it did put premium on my account
for east i got a 3 month Spotify gift card and I redeemed it and I checked it didn't go onto my account, so I went and logged out then logged back in and it didn't work and I hasn't worked
- for east i got a 3 month Spotify gift card and I redeemed it and I checked it didn't go onto my account, so I went and logged out then logged back in and it didn't work and I hasn't worked
-
-
- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Can't find my premium subscription
I only have one account and I can't get back to my premium
- I only have one account and I can't get back to my premium
-
-
- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Superuser Contribution Premium not paid
PlanPremiumCountryBelarusDeviceXioami Poco X3Operating SystemAndroid My Question or IssueWhy payment was successful (money from my card was debited, log about payment by 05.04.22), but in my account view, that premium not paid?How can I solve this is...
- Plan Premium Country Belarus Device Xioami Poco X3 Operating System Android My Question or Issue Why payment was successful (money from my card was debited, log about payment by 05.0...
-
-
- Spotify Legend
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Why i'm paying for Premium already 4 month and don't get it?
Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this issues out. When i try to pay for once again for Premium they ...
- Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this i...
-
-
- Spotify Star
- 163 Views
- 1 replies
- 1 likes
- 163 Views
- 1 replies
- 1 likes
Adding Othert premium account in Duo
hello I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte.The problem is, that person enter link, and confirmed same address but application informed that address is incorrect.Could you help m...
- hello I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte. The problem is, that person enter link, and confirmed same address but app...
-
-
- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Superuser Contribution Im being charged for subscription i don't have
Money taken from my bank account and I still have free trial indicatating that I don't pay until July
- Money taken from my bank account and I still have free trial indicatating that I don't pay until July
-
-
- Moderator
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Superuser Contribution Não consigo assinar a conta premium, se eu não consegui eu vou assinar ress
Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer
- Da erro sempre que tento assi ar a conta premium, já conferi tenho 300000 reais ainda no cartão, se eu não conseguir assinar spotify, vou assinar resso ou dizer
-
-
- Moderator
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Superuser Contribution Student premium
PlanStudent premium My Question or IssueI can download but can't listen offline.
- Plan Student premium My Question or Issue I can download but can't listen offline.
-
-
- Moderator
- 323 Views
- 1 replies
- 0 likes
- 323 Views
- 1 replies
- 0 likes
Superuser Contribution Amount charged with SMS from bank as proof but Spotify Premium disabled
I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I need to update my payment info cos my acc hasn't been ...
- I got a Spotify Premium trial for 3 months which expired in the beginning of this month which I didn't cancel, I got charged the amount necessary for my plan but it was telling me for days that I nee...
-
-
- Spotify Legend
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Superuser Contribution Pague un prepago de 6 meses anticipados y me suspenden el servicio
Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril con un número de referencia que ustedes me dieron p...
- Se me venció el plan familiar el 15 de abril que tenía pagado por 6 meses a partir del 15 de octubre 2021. Pero para evitar la suspensión hice un prepago por otros 6 meses el 12 de éste mes de abril ...
-
-
- Spotify Legend
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Superuser Contribution Gift card isn't working
When I redeem the pin it's says something went wrong try again and I have tried 8 times.
- When I redeem the pin it's says something went wrong try again and I have tried 8 times.
-
-
- Spotify Legend
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution cancelei minha assinatura premium e mesmo assim me cobraram
Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta
- Tentei cancelar duas vezes só foi na terceira, e agora me cobraram, cancelei de novo, e nao chegou a mensagem confirmando que recebi. Quero meu dinheiro de volta
-
-
- Moderator
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
Superuser Contribution I can't update my payment method
It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different credit cards, I've gone into incognito to do this and...
- It's been a couple of days since I startest to receive a message on the app saying there was an error processing my payment and that I need to update my card info. I've tried it with two different cr...
-
-
- Spotify Legend
- 325 Views
- 1 replies
- 0 likes
- 325 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify won't let me get premium?
After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my computer browser and phone browser, both have the same p...
- After I've filled out the form in order to get premium, and click confirm purchase, an error note shows up saying that "Something went wrong. Please try again." I've tried signing up on both my compu...
-
-
- Spotify Legend
- 368 Views
- 1 replies
- 0 likes
- 368 Views
- 1 replies
- 0 likes
DUO ACCOUNT/CAN'T LISTEN ON 2 DEVICES
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Using an Annual gift card with 3 month free trial?
PlanPremiumCountryUSA My Question or IssueToday I decided to try premium for the first time and got the 3 month free trial. I also purchased a Spotify 1-Year Subscription gift card as a back-up, since I wasn't sure another family member had used my c...
- Plan Premium Country USA My Question or Issue Today I decided to try premium for the first time and got the 3 month free trial. I also purchased a Spotify 1-Year Subscription gift card a...
-
-
- Spotify Star
- 1015 Views
- 1 replies
- 0 likes
- 1015 Views
- 1 replies
- 0 likes
Duo subscription, correct address but says it's not.
I'm trying to add a second account to my duo subscription. I'm 100% sure it's the correct address then the administrator account (mine) of the duo subscription. Gives the error that the address is from a different country, and if it is correct i shou...
- I'm trying to add a second account to my duo subscription. I'm 100% sure it's the correct address then the administrator account (mine) of the duo subscription. Gives the error that the address is fr...
-
-
- Newbie
- 768 Views
- 2 replies
- 0 likes
- 768 Views
- 2 replies
- 0 likes
i stopped my premium but it charged me again, it was money i needed for gas
i had premium canceled bc i dont have lots of money right now and it charged my account and i need a refund now!
- i had premium canceled bc i dont have lots of money right now and it charged my account and i need a refund now!
-
-
- Spotify Star
- 613 Views
- 1 replies
- 0 likes
- 613 Views
- 1 replies
- 0 likes
Free premium cancelled in 'promotional' period - will it revert to free??
if i cancel my free for 3 months Premium trial within the 'free' 3-months, when will my account revert to being a 'free' spotify - immediately, or after the 3-month trial?the T&Cs say: "If you cancel a Promotional Offer during the Promotional Period,...
- if i cancel my free for 3 months Premium trial within the 'free' 3-months, when will my account revert to being a 'free' spotify - immediately, or after the 3-month trial? the T&Cs say: "If yo...
-
-
- Spotify Star
- 1099 Views
- 1 replies
- 0 likes
- 1099 Views
- 1 replies
- 0 likes
Superuser Contribution I changed the way I log in, paying premium for over a month
I changed my login in information. It's asking me to pay premium when I already do. My bank records show this. This shows me as having a free account through face book. I no longer login in with face book; this needs to be changed to Premium now as m...
- I changed my login in information. It's asking me to pay premium when I already do. My bank records show this. This shows me as having a free account through face book. I no longer login in with face...
-
-
- Moderator
- 620 Views
- 1 replies
- 0 likes
- 620 Views
- 1 replies
- 0 likes