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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Superuser Contribution I can't play pink floyd songs on my devices. Iphone, Ipad, Imac.

I can't play pink floyd songs on my devices. Iphone, Ipad, Imac. all the other artists I can reproduce them. my wife on iphone and ipad manages to reproduce the songs of pink floyd.we have a SPOTIFY DUO subscription.it's really frustrating because th...

  • Visitor
  • I can't play pink floyd songs on my devices. Iphone, Ipad, Imac. all the other artists I can reproduce them. my wife on iphone and ipad manages to reproduce the songs of pink floyd. we have a SPOTIF...
  • Mario
  • Spotify Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whenever I connect my earbuds, the loop button and lyrics etc disappear

The options disappear whenever I connect my earbuds for example the song cover doesn’t show and the loop button disappears. It just shows the title of the song, the like button and the shuffle button but when my headphones are connected, all the opti...

  • Visitor
  • The options disappear whenever I connect my earbuds for example the song cover doesn’t show and the loop button disappears. It just shows the title of the song, the like button and the shuffle button...
  • Yordan
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download podcasts anymore to offline mode (it works for songs)

I'm not able to download podcasts anymore. I checked all tipps that I can find, have enough storage, not more than 10.000 songs downloaded, stable WiFi, full battery, latest app version, I signed out and in again, I deinstalled and installed the app ...

  • Visitor
  • I'm not able to download podcasts anymore. I checked all tipps that I can find, have enough storage, not more than 10.000 songs downloaded, stable WiFi, full battery, latest app version, I signed out...
  • Kiril
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot delete songs in collaborative playlist

Hello, I'm using iOS app and i'm trying to remove songs from a collaborative playlist I did not create. I am able to successfully delete the songs that I add, but whenever I try to delete songs my peer added, it disappears for a second and the it pop...

  • Casual Listener
  • Hello, I'm using iOS app and i'm trying to remove songs from a collaborative playlist I did not create. I am able to successfully delete the songs that I add, but whenever I try to delete songs ...
  • Mario
  • Spotify Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution There are no podcasts at all

PlanPremiumCountryKazakhstanDeviceiPhone XS MaxOperating SystemiOS 14 My Question or IssueWhen I try to search “podcasts” there are zero results. I moved from Apple Music to Spotify but if I cannot listen to podcasts there then I guess I will need to...

  • Casual Listener
  • Plan Premium Country Kazakhstan Device iPhone XS Max Operating System iOS 14   My Question or Issue When I try to search “podcasts” there are zero results. I moved from Apple Music to ...
  • katrin94
  • Newbie
  • 1038 Views
  • 6 replies
  • 0 likes
  • 1038 Views
  • 6 replies
  • 0 likes

Superuser Contribution Local Files/"No devices available" BUT device seen in Connect to device playback

Plan: PremiumDevice: iPhone XSmax / MBA M1Operating System: iOS 15.0.1 / macOS 11.6 M1 My Question or Issue:Spotify app on iOS is not seeing local devices from within Settings/Local Files. However, local devices ARE seen when choosing the playback de...

  • Music Fan
  • Plan: Premium Device: iPhone XSmax / MBA M1 Operating System: iOS 15.0.1 / macOS 11.6 M1   My Question or Issue: Spotify app on iOS is not seeing local devices from within Settings/Local Fi...
  • deadtamagotchi
  • Newbie
  • 2801 Views
  • 8 replies
  • 0 likes
  • local files
  • 2801 Views
  • 8 replies
  • 0 likes

Superuser Contribution No sé reflejo el pago en mi aplicación, solo en el portal web

Pague mi cuenta con tarjeta del Oxxo ayer por la tarde, pero no sé reflejo en la aplicación, aún me aparece que pague por una premium, pero ya la pague.Si se cobro la tarjeta ya que me aparece error cuando trato de corregir

  • Visitor
  • Pague mi cuenta con tarjeta del Oxxo ayer por la tarde, pero no sé reflejo en la aplicación, aún me aparece que pague por una premium, pero ya la pague. Si se cobro la tarjeta ya que me aparece erro...
  • OscarDC
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Apple watch spotify app not showing updated podcast uploads when using cellular & CONNECTION DROPS

PlanPremiumCountryUSA DeviceAPPLE WATCH SE, IPHONE SE 2020, AIRPODS PROOperating SystemWatch OS: 8.5.1, iOS 15.4.1, Airpods Pro 4c165 My Question or IssueISSUE #1: Apple watch spotify app not showing updated podcast uploads when using cellular. Only ...

  • Casual Listener
  •   Plan Premium Country USA   Device APPLE WATCH SE, IPHONE SE 2020, AIRPODS PRO Operating System Watch OS: 8.5.1, iOS 15.4.1, Airpods Pro 4c165   My Question or Issue ISSUE...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Superuser Contribution Edit button

PlanFreeCountryiphone 6s PlusiOS 14.2 I saw that you could change the cover of your playlist on your iPhone. But when I try and do that I click the three dots and the edit button that you should click is not there. I tried to delete the app then rein...

  • Newbie
  •   Plan Free Country iphone 6s Plus iOS 14.2   I saw that you could change the cover of your playlist on your iPhone. But when I try and do that I click the three dots and the edit bu...
  • kate417
  • Newbie
  • 1153 Views
  • 2 replies
  • 1 likes
  • 1153 Views
  • 2 replies
  • 1 likes

Spotify plays wrong version of song

Spotify plays wrong version. When i ask "play shake it off by Taylor swift" it plays a cover. Even if I say "play shake it off by Taylor swift original version" it plays the cover. It works when I ask it to play on YouTube music. Is there a fix for t...

  • Newbie
  • Spotify plays wrong version.  When i ask "play shake it off by Taylor swift" it plays a cover. Even if I say "play shake it off by Taylor swift original version" it plays the cover.  It w...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Superuser Contribution [iOS][Browse] Fix shuffle state getting stuck

I've noticed an inconsistent shuffle behavior on the iOS app. I frequently switch between listening to playlists and albums. When shuffling songs in a playlist, the shuffle behavior carries over unexpectedly sometimes when listening to albums. How to...

  • Casual Listener
  • I've noticed an inconsistent shuffle behavior on the iOS app. I frequently switch between listening to playlists and albums. When shuffling songs in a playlist, the shuffle behavior carries over unex...
  • OscarDC
  • Moderator
  • 1262 Views
  • 3 replies
  • 0 likes
  • Browse
    iOS
  • 1262 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo cambiar o pausar las canciones

Tengo el Plan Familiar de Spotify y con una persona de ese plan comparto una playlist, ambos tenemos iPhones y de pronto la barra de controles desapareció en nuestra playlist. Es algo molesto porque no podemos pausar, cambiar de canción ni hacer nada...

  • Casual Listener
  • Tengo el Plan Familiar de Spotify y con una persona de ese plan comparto una playlist, ambos tenemos iPhones y de pronto la barra de controles desapareció en nuestra playlist. Es algo molesto porque ...
  • Jeremy
  • Spotify Legend
  • 1570 Views
  • 2 replies
  • 0 likes
  • 1570 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files on iPad

HELP!!! I have a party tomorrow night and I just found that I couldn't copy local files onto my iPad from my Windows Laptop like I have previously been able to do on my Samsung J3. I have a lot of local files so I really need a fix. I know it has not...

  • Gig Goer
  • HELP!!!   I have a party tomorrow night and I just found that I couldn't copy local files onto my iPad from my Windows Laptop like I have previously been able to do on my Samsung J3. I have a ...
  • Vasil
  • Moderator
  • 5302 Views
  • 7 replies
  • 0 likes
  • 5302 Views
  • 7 replies
  • 0 likes

Can’t listen in my location

I try to listen to the Joe Rogan podcast, his episode with Bill Maher, and I get an error that says “We’re not able to play this content in you current location.” I own this premium account.

  • Visitor
  • I try to listen to the Joe Rogan podcast, his episode with Bill Maher, and I get an error that says “We’re not able to play this content in you current location.” I own this premium account.
  • trinankas
  • Newbie
  • 609 Views
  • 3 replies
  • 3 likes
  • 609 Views
  • 3 replies
  • 3 likes

music doesn’t play when connected to bluetooth deceive

Whether i’m connected to my car or my AirPods my music will be playing and suddenly stop. It says it’s still playing the progress bar of the song does not move. I haven’t noticed if it does this when i’m just listening through speakers, but if i’m co...

  • Newbie
  • Whether i’m connected to my car or my AirPods my music will be playing and suddenly stop. It says it’s still playing the progress bar of the song does not move. I haven’t noticed if it does this when...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Why is enhance suddenly picking songs in a different language?

Today when listening to an old playlist with enhance on, it was picking Mexican music for the "enhanced" songs. The playlist is mostly US pop songs with a few country and older songs mixed in. It only seems to be doing this on 1 playlist. I got it to...

  • Newbie
  • Today when listening to an old playlist with enhance on, it was picking Mexican music for the "enhanced" songs. The playlist is mostly US pop songs with a few country and older songs mixed in. It onl...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Superuser Contribution [ALL Platforms] Again no volume control cross-device phone to phone

PlanPremiumCountry Device(iPhone 8,11,12, Samsung Galaxy s9, Macbook Pro late 2016, MacBook Air M1,, windows machines)Operating System(iOS 15.4, Android, Windows 10,etc.) Again we've lost [Spotify Connect] remote volume control between phone to phone...

  • Music Fan
  • Plan Premium Country   Device (iPhone 8,11,12, Samsung Galaxy s9, Macbook Pro late 2016, MacBook Air M1,, windows machines) Operating System (iOS 15.4, Android, Windows 10,etc.)   ...
  • Jeremy
  • Spotify Legend
  • 543 Views
  • 5 replies
  • 1 likes
  • 543 Views
  • 5 replies
  • 1 likes

Superuser Contribution Musics stops after 5 seconds

PremiumCanadaiPhone X My Question or Issue:When i start my musics, it will play for 5 seconds and then drastically stop. I tried to change the song but I need to wait a few minutes before trying again. Even when I’m connected on a Bluetooth device I ...

  • Visitor
  • Premium Canada iPhone X    My Question or Issue: When i start my musics, it will play for 5 seconds and then drastically stop. I tried to change the song but I need to wait a few minut...
  • Davis134
  • Newbie
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution iPhone local file downloads fail

PlanPremiumCountryUSDeviceiPhone 12Operating SystemiOS 15.3.1 My Question or IssueI cannot download my local files to my phone. I have walked through the basics given in other forums. I have even done a clean uninstall on my iPhone. In the playlist i...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 12 Operating System iOS 15.3.1   My Question or Issue I cannot download my local files to my phone. I have walked through the basics given...
  • Vasil
  • Moderator
  • 1184 Views
  • 6 replies
  • 0 likes
  • 1184 Views
  • 6 replies
  • 0 likes