Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
43048 Views
43 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
108357 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
436942 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Casual Listener
301608 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryItalyDeviceiPhone XS MaxOperating SystemiOS 15.3.1 My Question or IssueHello everybody.I have a problem that I encounter only in the car: when I turn on the car and the car radio starts (Pioneer AVH-Z5100DAB, connected via Bluetooth...
Plan Premium Country Italy Device iPhone XS Max Operating System iOS 15.3.1 My Question or Issue Hello everybody. I have a problem that I encounter only in the car: when I turn on t...
Moderator
3699 Views
5 replies
0 likes
PlanPremiumCountryIsraelDeviceApple watch series 7Operating SystemIOS 15 My Question or IssueAs the title says, for some reason (for over two months) the spotify logo went behind the clock and it's a bit annoying. I thought it would be fixed by now b...
Plan Premium Country Israel Device Apple watch series 7 Operating System IOS 15 My Question or Issue As the title says, for some reason (for over two months) the spotify logo went be...
Music Fan
2278 Views
9 replies
0 likes
PlanPremiumCountryAustralia Device(iPhone 11)Operating System(15.3.1) My Question or Issue Is there a way to remove or just move podcasts from my CarPlay view ? the screen in my car is quite small, and the touchscreen isn't the best, i constantly hav...
Plan Premium Country Australia Device (iPhone 11) Operating System (15.3.1) My Question or Issue Is there a way to remove or just move podcasts from my CarPlay view ?...
Moderator
1490 Views
1 replies
6 likes
PlanPremiumCountryUnited States Device(iPhone 12 Plus) My Question or Issue: Every time I click “go to radio” no matter the artist I get the same error message: ”This playlist isn’t available. The owner of this playlist has made it private or removed...
Plan Premium Country United States Device (iPhone 12 Plus) My Question or Issue: Every time I click “go to radio” no matter the artist I get the same error mess...
Moderator
1557 Views
5 replies
1 likes
PremiumCountryHungaryDeviceiPad 9th gen. 10.2Operating SystemLatest firmware My Question or IssueHey, when the user holds the iPad horizontally and want to sort the songs order the pop up window is stretched across the screen. It is not a big deal, t...
Premium Country Hungary Device iPad 9th gen. 10.2 Operating System Latest firmware My Question or Issue Hey, when the user holds the iPad horizontally and want to sort the songs order...
Casual Listener
562 Views
2 replies
0 likes
I have an iPhone XS Max and Window 10 computer using spotify, and this used to work properly, but for maybe the past couple weeks, regardless of if the app is open on the phone or not, the phone volume will randomly increase to 100% to match the spot...
I have an iPhone XS Max and Window 10 computer using spotify, and this used to work properly, but for maybe the past couple weeks, regardless of if the app is open on the phone or not, the phone volu...
Moderator
3427 Views
10 replies
3 likes
I have selected download for a local album to my iPhone. The picture of the album appears, but there don't seem to be any songs in it. I selected the album and the download button, but the files done seem to be there. Do you have to add these songs o...
I have selected download for a local album to my iPhone. The picture of the album appears, but there don't seem to be any songs in it. I selected the album and the download button, but th...
Moderator
515 Views
1 replies
0 likes
Hey,I'm playing music on my SONOS speakers using Spotify Connect and I found an issue with newer hardware versions of SONOS One SL speakers.My system has 8 SONOS One SL speakers,5 are running hardware version 10.28.1.6-2.13 are running hardware versi...
Hey, I'm playing music on my SONOS speakers using Spotify Connect and I found an issue with newer hardware versions of SONOS One SL speakers. My system has 8 SONOS One SL speakers, 5 are running h...
Music Fan
2575 Views
7 replies
0 likes
IOS - Iphone, latest version of all. Within the Sonos S2 app, I have created groups of speakers.I can select Spotify as a source within the S2 app, and I can play to a group directly. If I start from Spotify, I can only see individual devices, NOT th...
IOS - Iphone, latest version of all. Within the Sonos S2 app, I have created groups of speakers. I can select Spotify as a source within the S2 app, and I can play to a group directly...
Casual Listener
5977 Views
3 replies
2 likes
I absolutely hate having to scroll through some of my playlists that are hundreds of songs and hours long to see if I've already added a certain song that I want to add to my playlist. On P.C. it asks: "Pst! You've already added this song to this pla...
I absolutely hate having to scroll through some of my playlists that are hundreds of songs and hours long to see if I've already added a certain song that I want to add to my playlist. On P.C. it ask...
Spotify Legend
666 Views
2 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceiPhone 8Operating SystemiOS 15.3.1 My Question or IssueWhen I am playing a song on the Spotify app and I add a song to a different playlist (by navigating to that playlist, selecting the 3 dots, and selecting “Ad...
Plan Premium Country United Kingdom Device iPhone 8 Operating System iOS 15.3.1 My Question or Issue When I am playing a song on the Spotify app and I add a song to a different playl...
Moderator
581 Views
1 replies
0 likes
Hi there, need your help as im unable to login in my iphone 5c. Latest compatible version was 8.7.16 but when i enter user and pass gives the following error "An error ocurred. try again later" and when i choose start whitout password option it said ...
Hi there, need your help as im unable to login in my iphone 5c. Latest compatible version was 8.7.16 but when i enter user and pass gives the following error "An error ocurred. try again later...
Spotify Legend
751 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 13 Pro MaxOperating SystemiOS 15 My Question or IssueThe animation for opening and closing the fullscreen player is extremely laggy and unsatisfying. The second I installed spotify on my new phone it had this issue o...
Plan Premium Country USA Device iPhone 13 Pro Max Operating System iOS 15 My Question or Issue The animation for opening and closing the fullscreen player is extremely laggy and unsa...
Casual Listener
5954 Views
7 replies
3 likes
PlanPremiumCountryUSDeviceiPhone XROperating SystemiOS 14.6 My Question or IssueHello,I have noticed that certain artists and songs are unable to start radios based off of them. I receive an error message saying "This playlist isn't available, The ow...
Plan Premium Country US Device iPhone XR Operating System iOS 14.6 My Question or Issue Hello, I have noticed that certain artists and songs are unable to start radios based off of ...
Moderator
8279 Views
8 replies
0 likes
Hey, I am a longtime premium customer, Now that Im logged in other devices like my laptop and second phone, all is well, I baught a new Iphone 13 and cant log in using google, or facebook or anything! I get a error or get a notification to change cou...
Hey, I am a longtime premium customer, Now that Im logged in other devices like my laptop and second phone, all is well, I baught a new Iphone 13 and cant log in using google, or facebook or anything...
Moderator
376 Views
1 replies
0 likes
PlanPremium FamilyCountryUKDeviceiPhone 12Operating SystemiOS 15.3.1 My Question or Issue Hi guys, I’m having an issue with downloaded content becoming unplayable in offline mode, and was hoping somebody here might have some suggestions as to how I m...
Plan Premium Family Country UK Device iPhone 12 Operating System iOS 15.3.1 My Question or Issue Hi guys, I’m having an issue with downloaded content becoming unplay...
Spotify Legend
1575 Views
1 replies
0 likes
PlanPremiumCountryRomania DeviceiPhone 12Operating SystemiOS 15.3.1 - Spotify version 8.7.12.1688 I've recently swapped to an iphone 12 from my iphone SE 2020, on that device I did not notice this kind of an issue, but on this device, spotify is heav...
Plan Premium Country Romania Device iPhone 12 Operating System iOS 15.3.1 - Spotify version 8.7.12.1688 I've recently swapped to an iphone 12 from my iphone SE 2020, on that d...
Spotify Legend
2184 Views
6 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 13 Pro MaxOperating SystemiOS 15.4 My Question or IssueI cannot control my volume on Spotify, every other app is fine with controlling audio but I can have my actual phone volume on 0% and Spotify can be blasting mus...
Plan Premium Country USA Device iPhone 13 Pro Max Operating System iOS 15.4 My Question or Issue I cannot control my volume on Spotify, every other app is fine with controlli...
Moderator
1602 Views
1 replies
0 likes
How do I do this? On Android there was a song code I could scan, now the only option is to share a URL. I'm fine with that but the main problem is that before when someone joined there was an option to either play through just the host's device, or p...
How do I do this? On Android there was a song code I could scan, now the only option is to share a URL. I'm fine with that but the main problem is that before when someone joined there was an option ...
Moderator
1041 Views
1 replies
0 likes
The animation when you close (swipe down) the music player, with the new UI, is glitched. While the opening animation has a smooth fade of the mini-player on the bottom, during the closing animation there is no fade, and the mini-player appears all o...
The animation when you close (swipe down) the music player, with the new UI, is glitched. While the opening animation has a smooth fade of the mini-player on the bottom, during the closing animation ...
Spotify Legend
3519 Views
10 replies
0 likes
