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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

206 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279312 Views

58 replies

14 likes

  • 279312 Views
  • 58 replies
  • 14 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178772 Views

510 replies

110 likes

  • 178772 Views
  • 510 replies
  • 110 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118889 Views

19 replies

38 likes

  • 118889 Views
  • 19 replies
  • 38 likes

problem

My Question or Issue En la barra de herramientas en vez de dejarme ir a la canción anterior, me aparece el botón de “me gusta” o “no me gusta” la canción. Es muy molesto.

Newbie

    My Question or Issue  En la barra de herramientas en vez de dejarme ir a la canción anterior, me aparece el botón de “me gusta” o “no me gusta” la canción. Es muy molesto.

Loxer

Community Legend

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
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Solved!! Huge battery drain and phone heating iPhone 8

PlanPremiumCountry PolandDeviceiPhone 8Operating SystemiOS 11.4My Question or Issue Spotify drains the battery and makes my phone heat abnormally. It doesn't matter whether it's working in background or in foreground.

Casual Listener

Plan Premium Country  Poland Device iPhone 8 Operating System iOS 11.4 My Question or Issue  Spotify drains the battery and makes my phone heat abnormally. It doesn't matter whethe...

Loxer

Community Legend

13429 Views

3 replies

0 likes

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  • 3 replies
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Searching a username

PlanFreeCountry United StatesDeviceiPhone XOperating SystemiOS 10 My Question or Issue The current version I have 8.4.53. When I go to the section that is made for searching, if I type in a username, it only comes up with artists, songs, playlists, a...

Newbie

Plan Free Country  United States Device iPhone X Operating System iOS 10   My Question or Issue  The current version I have 8.4.53. When I go to the section that is made for ...

Maxim

Spotify Star

734 Views

1 replies

0 likes

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Solved!! Downloading A Single Song

So I feel like a MASSIVE idoit for not knowing this, but I just got Spotify Premium and I was wondering; how does one download a single song?

Community Legend

So I feel like a MASSIVE idoit for not knowing this, but I just got Spotify Premium and I was wondering; how does one download a single song?

empmnsbo

Casual Listener

397979 Views

31 replies

26 likes

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  • 31 replies
  • 26 likes

Followed a link to a song on Spotify but song cannot be played

iPhone 8+ running 11.3.1, version 8.4.53.689 Hi there, I followed a link on Youtube which directed me to a song on Spotify (https://www.youtube.com/watch?v=o98bc-iPOiM) on my Windows laptop. However, I only have the option of saving or removing it fr...

Newbie

  iPhone 8+ running 11.3.1, version 8.4.53.689   Hi there, I followed a link on Youtube which directed me to a song on Spotify (https://www.youtube.com/watch?v=o98bc-iPOiM) on my Windows...

arielleshriver

Composer

1101 Views

1 replies

0 likes

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Battery Drain on iPhone 7 and X

Spotify still has not fixed this issue or even admited to it. iOS 12 does not fix. So its a full fledged spotify issue. I hope to be refunded for the cost of sending in my phone to be checked to ensure it wasnt my phone, and also for every month this...

Gig Goer

  Spotify still has not fixed this issue or even admited to it. iOS 12 does not fix. So its a full fledged spotify issue. I hope to be refunded for the cost of sending in my phone to be checked...

burgurdy

Casual Listener

1564 Views

2 replies

0 likes

battery
bug
trash
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Spotify causes my phone to crash and reboot

PlanPremiumCountry USADeviceiPhone 6S PlusOperating SystemiOS 11 and iOS 12 (beta) My Question or IssueSpotify freezes up at random intervals throughout the day and crashes my iPhone causing it to reboot. I’ve tried a factory reset on my phone, updat...

Casual Listener

Plan Premium Country  USA Device iPhone 6S Plus Operating System iOS 11 and iOS 12 (beta)   My Question or Issue Spotify freezes up at random intervals throughout the day and cras...

Loxer

Community Legend

3215 Views

7 replies

1 likes

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Downloaded Podcasts Folder

Hi, With the latest iOS update, you removed the easily found button to see all of the podcasts downloaded to my local device. Is there a work around to get this list of podcasts that have been downloaded to my local device? If not, I'll be switching ...

Casual Listener

Hi,    With the latest iOS update, you removed the easily found button to see all of the podcasts downloaded to my local device.  Is there a work around to get this list of podcasts ...

-qji_snr06bfe

Casual Listener

8102 Views

3 replies

5 likes

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Spotify on Samsung Gear S3 Classic (Can't use as remote)

Dear All, I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the possibility of Spotify alone, otherwise I would have bought a runni...

Regular

  Dear All,   I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the...

Loxer

Community Legend

4257 Views

5 replies

0 likes

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  • 5 replies
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cannot see now playing songs and last queue songs

PlanPremiumCountry singaporeDevice(iPhone 7 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am using iphone 7+ and have been using spotify for few months. recently i just found out that i cant see my now playing song...

Casual Listener

Plan Premium Country  singapore Device (iPhone 7 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i am using iphone 7+ and have been using...

lanshiyingg

Casual Listener

1333 Views

2 replies

0 likes

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Spotify on Samsung Gear S3 Classic (Can't find modes/ use as remote)

Dear All, I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the possibility of Spotify alone, otherwise I would have bought a runni...

Regular

  Dear All,   I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the...

764 Views

0 replies

0 likes

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Saved song section is gone

Free plan on iPhone Xbefore the update the library had a section for saved songs but now after the update that has changed to the favorites playlist. But since all my saved songs were saved as entire albums they don’t show up in the favorites playlis...

Regular

Free plan on iPhone X before the update the library had a section for saved songs but now after the update that has changed to the favorites playlist. But since all my saved songs were saved as enti...

Loxer

Community Legend

930 Views

1 replies

1 likes

  • 930 Views
  • 1 replies
  • 1 likes

The music stops

PlanFamily PremiumCountry SpainDevice(iPhone 7 plus)Operating SystemIOS My Question or Issuethe music stops. I tried to reinstall the application and the same thing happens. You don’t have any contact to solve issues. I’m paying for family premium an...

Casual Listener

  Plan Family Premium Country  Spain Device (iPhone 7 plus) Operating System IOS   My Question or Issue the music stops. I tried to reinstall the application and the same th...

Loxer

Community Legend

868 Views

3 replies

0 likes

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Google Home / Chromecast Audio Stops Playing, Skips

Seen this issue scattered all over as far back as 2013; most marked as Solved/Fixed from an update of the lastest version of Spotify. Not the case for me. When casting to a Google Home or Chromecast Audio the music will begin to play and then suddenl...

Newbie

  Seen this issue scattered all over as far back as 2013; most marked as Solved/Fixed from an update of the lastest version of Spotify. Not the case for me.   When casting to a Google Ho...

c-_eg72hfcyxj

Casual Listener

3279 Views

1 replies

9 likes

cast
Casting
CCA
chrome
chromecast audio
google
Google Home Mini
skip
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Solved!! Starred playlist unable to download

Hi Spotify, My account on my Iphone has been accessed by an unknown user recently. Albums and songs were added to my library. I have already changed my password and removed the unwanted saved albums and songs. However, for one of my playlist which is...

Newbie

Hi Spotify,   My account on my Iphone has been accessed by an unknown user recently. Albums and songs were added to my library. I have already changed my password and removed the unwanted save...

HaydenTheHelper

Music Fan

1099 Views

1 replies

0 likes

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Solved!! Linked with facebook but wont let me find friends

So, I have the Spotify app and I have linked my facebook to it yet I still cannot find friends. When I go to the app I do not see tabs that say "Friends" or "Find friends" I have tried the spotify:user:(username) and that hasn't worked either. This i...

Newbie

So, I have the Spotify app and I have linked my facebook to it yet I still cannot find friends. When I go to the app I do not see tabs that say "Friends" or "Find friends" I have tried the spotify:us...

Loxer

Community Legend

807 Views

1 replies

0 likes

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Huge Battery Drain on iPhone X with Bluetooth Headphones

PlanPremium DeviceiPhone XOperating SystemiOS 11.4 My Question or IssueToday, only half through the day i recognized my iPhone being uncomfortably warm while using. The battery has already drained to 40%, see attached picture. Next item on the batter...

Casual Listener

Plan Premium   Device iPhone X Operating System iOS 11.4   My Question or Issue Today, only half through the day i recognized my iPhone being uncomfortably warm while using. T...

BR3W3R

Gig Goer

3375 Views

5 replies

1 likes

battery
battery drain
bluetooth
Bose
consumption
Hot
iphone x
Temperature
  • 3375 Views
  • 5 replies
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Own library view loses songs from album

PlanPremiumCountry FinlandDeviceiPhone 7Operating SystemiOS 11 My Question or IssueAfter listening an album it can be found from your own library section as recently listened with all songs under it. However after few days the most songs of the album...

Casual Listener

Plan Premium Country  Finland Device iPhone 7 Operating System iOS 11  My Question or Issue After listening an album it can be found from your own library section as rece...

erga

Casual Listener

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
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Superuser Contribution Escucha sin conexión. ¿Cómo descargar tu música?

Spotify Premium tiene muchas ventajas. Siendo usuario Premium, podrás descargar música de la aplicación y escucharla cuando quieras, incluso sin conexión a Internet. Puedes reproducir hasta 3,333 canciones sin conexión a Internet en tres dispositivos...

Spotify Legend

Spotify Premium tiene muchas ventajas. Siendo usuario Premium, podrás descargar música de la aplicación y escucharla cuando quieras, incluso sin conexión a Internet.    Puedes reproduci...

dnw_jj2h-r7wp

Newbie

251166 Views

26 replies

4 likes

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  • 26 replies
  • 4 likes