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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36014 Views
  • 15 replies
  • 36 likes
  • 36014 Views
  • 15 replies
  • 36 likes

Eminem the kids uncensored version

On the Marshall Mathers lp there is no uncensored version of the song the kids was just wondering if this was an error or something like that

  • Casual Listener
  • On the Marshall Mathers lp there is no uncensored version of the song the kids was just wondering if this was an error or something like that
  • Purplekush98
  • Casual Listener
  • 6697 Views
  • 8 replies
  • 6 likes
  • 6697 Views
  • 8 replies
  • 6 likes

Search not working

The Search, Browse, and radio feature are not working on my iPhone 6. Keep getting an error occurred try again. I am connected to WiFi, anyone else having this issue?

  • Newbie
  • The Search, Browse, and radio feature are not working on my iPhone 6. Keep getting an error occurred try again. I am connected to WiFi, anyone else having this issue?
  • safasaeed
  • Casual Listener
  • 2199 Views
  • 1 replies
  • 2 likes
  • 2199 Views
  • 1 replies
  • 2 likes

Why does Spotify forget the last position in the playlist?

Specially using audio books it´s really anoing when you come back to Spotify an d it lost it´s last position in the playlist. Is there any feature to see the last played track? Any way, another topic regarding audio books is, that on many of the you ...

  • Newbie
  • Specially using audio books it´s really anoing when you come back to Spotify an d it lost it´s last position in the playlist. Is there any feature to see the last played track?   Any way,&nbsp...
  • phan_times
  • Community Legend
  • 762 Views
  • 1 replies
  • 2 likes
  • 762 Views
  • 1 replies
  • 2 likes

Possible to delete iTunes library after sync to Spotify?

Before i discovered Spotify i was using iTunes. But then i synced my playlists to Spotify and since then, i only use Spotify. So my question is if the playlists incl. tracks will stay on my iPhone at Spotify if i delete my iTunes library?

  • Casual Listener
  • Before i discovered Spotify i was using iTunes. But then i synced my playlists to Spotify and since then, i only use Spotify. So my question is if the playlists incl. tracks will stay on my iPhone at...
  • Balage138
  • Regular
  • 1377 Views
  • 3 replies
  • 0 likes
  • 1377 Views
  • 3 replies
  • 0 likes

Display

Is there a way to make all songs have the full screen album art? I’ve seen it on a few Spotify created playlists and certain songs ( like Feel It Still by Portugal. The Man, and the Teen Party playlist ) but it doesn’t appear like that for all songs.

  • Newbie
  • Is there a way to make all songs have the full screen album art? I’ve seen it on a few Spotify created playlists and certain songs ( like Feel It Still by Portugal. The Man, and the Teen Party playli...
  • Balage138
  • Regular
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Downloads regularly get deleted completely and have to be redownloaded on iOS

After like a month all my downloaded songs are deleted and have to be redownloaded. It remembers what they were but they are gone. Ist really gets annoying after a while. I already logged out of my other devices threw the website. Thank you!!

  • Newbie
  • After like a month all my downloaded songs are deleted and have to be redownloaded. It remembers what they were but they are gone. Ist really gets annoying after a while. I already logged out of my o...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Go to artist page from album playing

So in the iOS app when you are playing an album, I can't seem to go to the artist page. You would think you would just push the artist name at the top but that just opens the album art... Am I doing something wrong? Thanks.

  • Newbie
  • So in the iOS app when you are playing an album, I can't seem to go to the artist page. You would think you would just push the artist name at the top but that just opens the album art... Am I doing ...
  • Bethany_Dawn
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Playlists lost during IPhone upgrade

Hi there, I recently upgraded my phone to an iPhone 7 and had all my data backed up and transferred across. i’ce logged back into my Spotify and it’s not showing as a premium account now and has lost the majority of my playlists. I’ve logged onto my ...

  • Casual Listener
  • Hi there,   I recently upgraded my phone to an iPhone 7 and had all my data backed up and transferred across.   i’ce logged back into my Spotify and it’s not showing as a premium accoun...
  • BenReilly
  • Newbie
  • 660 Views
  • 3 replies
  • 1 likes
  • 660 Views
  • 3 replies
  • 1 likes

What is the oldest ipod touch that can use spotify?

So currently I have a new phone but I dont want to clog up its empty space by making offline playlists on spotify and I want to stop using data to listen to songs on the way home. The one solution I came up with was to get an old ipod touch with 8-16...

  • Roadie
  • So currently I have a new phone but I dont want to clog up its empty space by making offline playlists on spotify and I want to stop using data to listen to songs on the way home. The one solution I ...
  • Jbbohrer
  • Casual Listener
  • 67248 Views
  • 10 replies
  • 0 likes
  • 67248 Views
  • 10 replies
  • 0 likes

No deja descargar en iOS 9.3.5 en mi iPod

Luego de restaurarlo mi iPod no deja instalar spotify. Tengo iOS 9.3.5 igual que antes pero en el AppStore me dice que requiere 10

  • Newbie
  • Luego de restaurarlo mi iPod no deja instalar spotify. Tengo iOS 9.3.5 igual que antes pero en el AppStore me dice que requiere 10
  • 3028 Views
  • 0 replies
  • 11 likes
  • 3028 Views
  • 0 replies
  • 11 likes

MP3 not playing

I have some mp3 files saved to my laptop, and I have put them into various playlists, where they play fine. But, they don't show up as being in the playlists when I view them on my phone. Furthermore, when I try to play the song on my laptop and manu...

  • Casual Listener
  • I have some mp3 files saved to my laptop, and I have put them into various playlists, where they play fine. But, they don't show up as being in the playlists when I view them on my phone. Furthermore...
  • phan_times
  • Community Legend
  • 2279 Views
  • 4 replies
  • 0 likes
  • 2279 Views
  • 4 replies
  • 0 likes

Download only App Open

Hi Guys, i can only Download Songs down when the iPhone Spotify App is Open and no Energy Saver shut the Display down. Is that normal?

  • Newbie
  • Hi Guys,   i can only Download Songs down when the iPhone Spotify App is Open and no Energy Saver shut the Display down.   Is that normal?
  • user-removed
  • Not applicable
  • 3173 Views
  • 1 replies
  • 1 likes
  • 3173 Views
  • 1 replies
  • 1 likes

Local Files

Hello, I created a playlist for my local files about six months ago, and it worked fine on my last phone (an andriod). However, after I upgraded to an Iphone, I have been having significant problems with the local files playlist. All the songs arenot...

  • Newbie
  • Hello,            I created a playlist for my local files about six months ago, and it worked fine on my last phone (an andriod). However, after I upgraded to an Iphone...
  • user-removed
  • Not applicable
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Unable to log in on iPhone 8 ( iOS 11.1.2)

Hi - just downloaded the app for my iPhone 8 (running iOS 11.1.2). The video plays in the app's background, but neither of the login "buttons" work. I tap. And nothing. So, I'm unable to login. I deleted and reinstalled. Tried it again. Same thing. T...

  • Newbie
  • Hi - just downloaded the app for my iPhone 8 (running iOS 11.1.2). The video plays in the app's background, but neither of the login "buttons" work. I tap. And nothing. So, I'm unable to login. ...
  • Iwordex
  • Music Fan
  • 897 Views
  • 3 replies
  • 0 likes
  • 897 Views
  • 3 replies
  • 0 likes

Playlist not showing current song

Whenever I press shuffle or select a song on one specific playlist, the bar showing the current playing song above the bottom tabs disappears like in the second picture I linked. My lock screen also defaults to what the first picture shows. I can sel...

  • Newbie
  • Whenever I press shuffle or select a song on one specific playlist, the bar showing the current playing song above the bottom tabs disappears like in the second picture I linked. My lock screen also ...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Merge playlists

Hias a new person to Spotify I've gone and. Made different playlists. I now realise I don't want this, how can I merge / copy playlists into each other. I'm using an iPad ta

  • Casual Listener
  • Hi as a new person to Spotify I've gone and. Made different playlists. I now realise I don't want this, how can I merge / copy playlists into each other.  I'm using an iPad  ta
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why are some tracks or artists not available in spotify radio?

For example why is the band moonbike not available in spotify radio? You can buy their music on the itunes store, you can search and find it in spotify. But why can't you start a spotify radio with this artist?

  • Casual Listener
  • For example why is the band moonbike not available in spotify radio? You can buy their music on the itunes store, you can search and find it in spotify. But why can't you start a spotify radio with t...
  • p8guitar
  • Casual Listener
  • 1451 Views
  • 3 replies
  • 0 likes
  • 1451 Views
  • 3 replies
  • 0 likes

Couple os misleading French translations

Hi guys,I am sharing with you what looks like to a translation issue on the french version of the iOS app.Everything is happening in the "Discover" section from the "Browse" menu. 1) The first one is just a croped label but it is still understandable...

IMG_0943.PNG IMG_0944.PNG IMG_0945.PNG
  • Visitor
  • Hi guys, I am sharing with you what looks like to a translation issue on the french version of the iOS app. Everything is happening in the "Discover" section  from the "Browse" menu.&nbsp...
  • user-removed
  • Not applicable
  • 503 Views
  • 1 replies
  • 0 likes
  • French
    iOS
  • 503 Views
  • 1 replies
  • 0 likes

Solved!! Delete of downoaded songs iphone

Hi eveybodyMaybe somebody can help me!How can I remove resp. delete my "downloaded" spotify songs from my iPhone because my memory is to big?Thanks and best regardsDeanz

  • Music Fan
  • Hi eveybody Maybe somebody can help me! How can I remove resp. delete my "downloaded" spotify songs from my iPhone because my memory is to big? Thanks and best regards Deanz
  • scorwitz
  • Regular
  • 80072 Views
  • 28 replies
  • 0 likes
  • 80072 Views
  • 28 replies
  • 0 likes

Interuptions during play

Hi just joined and great music, but why do I get a voice saying awesome, great etc during play of some songs. Sounds like a pin ball machine

  • Casual Listener
  • Hi just joined and great music, but why do I get a voice saying awesome, great etc during play of some songs. Sounds like a pin ball machine
  • DarkerValleys
  • Casual Listener
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes