Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello, Today when I executed Spotify on my computer it couldn't log in. I recovered and changed the password but when I entered Spotify I found some changes. All of my playlists had been deleted (I restored them, that's not a big problem) and, more i...
Opened a premium account with Spotify via Sonos and have been charged £9.99 a month since November 2015. Unfortunately somehow I seem to have a free account as well. Both have the same email address. I cant log on to the premium account as I cant rem...
System : Windows 10Browser : Firefox v43.0.4 I tried upgrading to premium using but it did not allow me to proceed as I couldn't select a payment method. Symptom :This didn't work because the website had several issues :- selecting 'credit card' as a...
Hy there, I use Spotify with my username Mixermachin but I want to change that to the name I used bevor (Mixermachine with 'e' at the end).I tried to connect my Mixermachin (without the 'e') account to facebook to somehow connect the old the new (the...
Hi,is it possible to bring the Bose Soundtouch Connect / AirPlay Functionality into the SDK?thx
I've been trying to figure this out forever. I've given up. Now, I don't use the Spotify Radio at all. Ever! The reason is simple. On something like Pandora, a thumbs up or down changes the program's overall perception of your taste. On Spotify (at l...
I am trying to listen to music and I have no playlist which I had over a thousand yesterday and I'm paying $10 a month somebody needs to call me and fix this asap
Hello I did a while ago the option to follow all Facebook friends on SpotifyNow I deleted a person from Facebook, but she still shows up in the sidebar when she listens to musicThe thing is, when I go to my "Following" tab, she's not thereI've gone t...
Hi! I've been using Spotify (free) on mi iPod touch for a few months, and I was following several artists. I had logged in only once on this device, and today I logged out for the first time. When I logged in again, my account looked totally differen...
Hi guys. I recently got a payment to Spotify in order to renew my subscription to Spotify Premium. But there's a problem. Here in Italy, there's an offer with a mobile carrier, Vodafone, that gives the user a whole year of Spotify Premium for free. I...
I have a premium account which I pay 9.99 a month for. I logged out of my device and when I logged back in it wouldn't let me make my songs available offline said I need to get premium. Anyone else have this problem?
A while after I got Spotify, my account was hacked and the hacker changed the password. There are literally playlists through which he communicated to me that he hacked the account and bought it on some forum website. I emailed Spotify support a year...
i signed up using an email address that i no longer have access too i forgot my password and cant log into my spotify im a premium subscriber so i have to figure out how to fix this all i need to do is have them send me a password reset to my email t...
Hello, I got this problem, that I cant add my brother to my family plan even though we have selected the same country and share the same IP at the moment.It just says that it couldnt add his account because we need to have the same country, which we ...
Hi, I have been told by people who follow my playlist that they no longer receive email notifcations when I add songs to my playlist. Was wondering how I can change this so that they continue to receive notifications when I add new songs.Thank you
Please for help me!!! What Deleted account? Please Contact with me a polish languageMam problemy z usunięciem konta. Wysłałam kilka razy prośbę o usunięcie konta, i nic z tego. Proszę o kontakt w Języku polskim. Proszę o pomoc.
Every time I try to upgrade my account to premium with paypal.... It directs me to paypal, I log in, then takes me back to the same page in spotify trying to upgrade all over again. Why it keeps doing that? I don't get no errors or anything but I don...
Over the holidays of 2015, they ads I listened to said that I could get three months of Spotify premium for the price of a single month. So I signed up before the end of December just like the add said. I just receive an e-mail that I've been charged...
Hi guys,Facebook recently canceled the facebook account i used for spotify, since it was an extra account of mine i just used for spotify(didnt want all the spammails on my main mail-account). now I cannot log in to change any account information or ...
For the last week, I'm getting an error 404. My account was originally setup without Facebook which was many months ago. Last week I removed the Facebook link and now I cannot get into my account.I tried resetting my password on Facebook, re attached...