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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136255 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136255 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52649 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52649 Views
  • 0 replies
  • 33 likes

Solved!!Superuser Contribution It constantly says I'm offline even though I have a secure internet connection

PlanFreeCountrySingaporeDeviceThe older Asus A45VOperating SystemWindows 10 My Question or IssueIt's constantly saying I'm in "Offline Mode" and that I need to be online to access everything. (Error code:4). It says at the top "No internet connection...

  • Casual Listener
  •   Plan Free Country Singapore Device The older Asus A45V Operating System Windows 10   My Question or Issue It's constantly saying I'm in "Offline Mode" and that I need to be onl...
  • cozysatan1a
  • Visitor
  • 43330 Views
  • 32 replies
  • 5 likes
  • 43330 Views
  • 32 replies
  • 5 likes

Superuser Contribution Desktop Playlist doesnt sync to mobile

PlanPremiumCountryAustraliaDeviceSamsun Galaxy s8Operating Systemwin 10 and andriod My Question or IssueSince Spotify shuffle doesnt actually shuffle music, I want to manually create a playlist from my liked songs and put the songs order in randomly ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsun Galaxy s8 Operating System win 10 and andriod   My Question or Issue Since Spotify shuffle doesnt actually shuffle music, I want to manuall...
  • Dian
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I fix pixilated album covers on the Spotify website?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Every song stops playing after a few seconds

I start the song, it plays for a few seconds (less then 10) and then the song just stops playing, the UI shows as if the song was being progressed, but there is no soundPlanPremiumCountryCzechDeviceChromeOperating SystemWindows My Question or Issue

  • Visitor
  • I start the song, it plays for a few seconds (less then 10) and then the song just stops playing, the UI shows as if the song was being progressed, but there is no sound Plan Premium Country Czec...
  • Jeremy
  • Spotify
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume is 100% max every time I start up

After updating to the latest version of Spotify for Windows (7/22/2018) I've had an issue. Every time I start my computer, the volume on Spotify reverts to 100%. Of course, I forget, and it blasts my ears as I scramble to turn it down. This, of cours...

  • Newbie
  • After updating to the latest version of Spotify for Windows (7/22/2018) I've had an issue.  Every time I start my computer, the volume on Spotify reverts to 100%.  Of course, I forget, and ...
  • OscarDC
  • Moderator
  • 4709 Views
  • 10 replies
  • 0 likes
  • 4709 Views
  • 10 replies
  • 0 likes

Superuser Contribution Podcast Won't Play

PlanFreeCountryUSADeviceMultipleOperating SystemMultiple My Question or IssueA podcast I have been listening to for months, Behind the Bastards, suddenly won't play on any device. I've tried both the web player and app on two different Windows 10 com...

  • Casual Listener
  •   Plan Free Country USA Device Multiple Operating System Multiple   My Question or Issue A podcast I have been listening to for months, Behind the Bastards, suddenly won't play...
  • Elena
  • Moderator
  • 42558 Views
  • 63 replies
  • 13 likes
  • podcast
  • 42558 Views
  • 63 replies
  • 13 likes

Solved!!Superuser Contribution La Música se detiene despues de unos segundos (PC)

PlanGratisPaísMéxico DispositivoPCSistema operativoWindows 10 Mi pregunta o problema es:Hace unos días no puedo reproducir mi musica, todo empezo cuando reinstale Spotify. Reinstale inicie Spotify y alcabo de unos segundos 3-10s se detiene y marca ca...

  • Casual Listener
  •   Plan Gratis País México  Dispositivo PC Sistema operativo Windows 10   Mi pregunta o problema es: Hace unos días no puedo reproducir mi musica, todo empezo cuando reinst...
  • Jhudtwalcker
  • Newbie
  • 49392 Views
  • 12 replies
  • 2 likes
  • 49392 Views
  • 12 replies
  • 2 likes

Superuser Contribution 30 minutes of ad free music on PC

PlanFreeCountryUnited States of AmericaDeviceDellOperating SystemWindows 10 My Question or IssueWhy is the 30 minutes of ad free music on the mobile app but not available for PC?

  • Newbie
  • Plan Free Country United States of America Device Dell Operating System Windows 10   My Question or Issue Why is the 30 minutes of ad free music on the mobile app but not available for...
  • The_Unhelped
  • Newbie
  • 785 Views
  • 2 replies
  • 1 likes
  • 785 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Update Bug Can’t Search for playlists when adding a track to playlist by typing a letter

When adding a track to a playlist, I can no longer search for the playlist I’m looking for by typing the first letter of the playlist. PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or Issue

  • Regular
  • When adding a track to a playlist, I can no longer search for the playlist I’m looking for by typing the first letter of the playlist.   Plan Premium Country USA Device Desktop Operating...
  • antheia
  • Casual Listener
  • 353 Views
  • 4 replies
  • 15 likes
  • 353 Views
  • 4 replies
  • 15 likes

Playlist bug

I currently have 4996 songs in the playlist, but when i scroll down to the end of the playlist, the number shows that there are 4995 songs in the playlist.Is this some kind of bug, and is there any way to fix it, for example by reinstalling Spotify, ...

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  • Casual Listener
  • I currently have 4996 songs in the playlist, but when i scroll down to the end of the playlist, the number shows that there are 4995 songs in the playlist. Is this some kind of bug, and is there any...
  • Taylith
  • Rising Star 3
  • 105 Views
  • 3 replies
  • 1 likes
  • 105 Views
  • 3 replies
  • 1 likes

Superuser Contribution A lot of buffering and disconnection, can not take it any more.

Plan PremiumCountrySouth KoreaDevicepcOperating SystemWindow10 My Question or Issue I live in Seoul, South Korea, soDO NOT TELL ME IT IS THE ISSUE OF INTERNET SPEED OR CONNECTION of mine.I keep having this buffering, disconnection, stopping streaming...

  • Newbie
  • Plan  Premium Country South Korea Device pc Operating System Window10   My Question or Issue   I live in Seoul, South Korea, so DO NOT TELL ME IT IS THE ISSUE OF INTERNET S...
  • AlejaR
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Minhas musicas estão periodicamente sendo removidas das minhas musicas curtidas.

PlanPremiumCountryBrasil My Question or IssueIsso vem acontecendo a alguns meses. Primeiramente eu pensei ter removido as curtidas acidentalmente, mas com o passar do tempo percebi que definitivamente não era o caso. Algumas musicas no meu perfil vão...

  • Visitor
  •   Plan Premium Country Brasil   My Question or Issue Isso vem acontecendo a alguns meses. Primeiramente eu pensei ter removido as curtidas acidentalmente, mas com o passar do tempo p...
  • Vasil
  • Moderator
  • 107 Views
  • 1 replies
  • 1 likes
  • 107 Views
  • 1 replies
  • 1 likes

VPN not supported anymore

PlanPremiumCountryPoland Device(ZBook)Operating System(Windows 10) Why did you cancel VPN supoort in Windows Client? I'm using spotify while working, and I connect often to many different VPN networks (my client's networks). Every time I connect to V...

  • Casual Listener
  • Plan Premium Country Poland   Device (ZBook) Operating System (Windows 10)   Why did you cancel VPN supoort in Windows Client? I'm using spotify while working, and I connect often...
  • macedoniusz
  • Casual Listener
  • 118 Views
  • 2 replies
  • 0 likes
  • VPN
  • 118 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mobile app not syncing with desktop app

PlanPremiumCountryUSDevicePC :20,0 Go ramPc ID 00325-80888-00365-AAOEM64 bitsPhone :Oppo Reno 2Android 11Operating SystemPc :Windows 10Phone :ColorOs App VersionPc :1.1.91.824.g07f1e963Phone :8.7.54.403My Question or IssueI've had an issue for a coup...

  • Casual Listener
  •   Plan Premium Country US Device PC : 20,0 Go ram Pc ID 00325-80888-00365-AAOEM 64 bits Phone : Oppo Reno 2 Android 11 Operating System Pc : Windows 10 Phone : ColorOs &nb...
  • Dian
  • Moderator
  • 136 Views
  • 3 replies
  • 0 likes
  • 136 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change order of songs on my playlist?

So for some reason most of my playlists won't let me change the order of the songs on them now, I can still add and remove tracks and can still do it on a couple of others but it just wont work on this select few and it's getting really annoying. Any...

  • Newbie
  • So for some reason most of my playlists won't let me change the order of the songs on them now, I can still add and remove tracks and can still do it on a couple of others but it just wont work on th...
  • Dian
  • Moderator
  • 43068 Views
  • 15 replies
  • 1 likes
  • 43068 Views
  • 15 replies
  • 1 likes

Solved!!Superuser Contribution How to stop Spotify from changing its playlist based on my listen history?

I've been listening to the playlist "idk." which is made by Spotify, and over time, I noticed I kept hearing the same songs despite the playlist constantly updating. I checked, and the songs in that playlist are different when I listen to it using my...

  • Newbie
  • I've been listening to the playlist "idk." which is made by Spotify, and over time, I noticed I kept hearing the same songs despite the playlist constantly updating. I checked, and the songs in that ...
  • aya3amer
  • Newbie
  • 1387 Views
  • 2 replies
  • 0 likes
  • 1387 Views
  • 2 replies
  • 0 likes

No Sound on spotify

Spoiler (Highlight to read)Help!Help!PlanFreeCountryIndiaDeviceLegion-5Operating SystemWindows 11 My Question or IssueSuddenly spotify got muted...System sound is fine..and spotify volume is also full but still...

  • Visitor
  • Help! Plan Free Country India Device Legion-5 Operating System Windows 11   My Question or Issue Suddenly spotify got muted...System sound is fine..and spotify volume is also full but...
  • Taylith
  • Rising Star 3
  • 61 Views
  • 1 replies
  • 1 likes
  • 61 Views
  • 1 replies
  • 1 likes

Superuser Contribution Failure to load more than 50 items in a discography

PlanPremiumCountryAustraliaDeviceLenovo Carbon X1 Nano G1Operating SystemWindows 11 Pro (21H2) My Question or IssueSpotify does not load all items in an artist's discography when the initial view is set to thumbnail view on a high resolution display ...

  • Casual Listener
  • Plan Premium Country Australia Device Lenovo Carbon X1 Nano G1 Operating System Windows 11 Pro (21H2)   My Question or Issue Spotify does not load all items in an artist's discography ...
  • Elena
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • bug
    UI
    UX
    Windows
    windows 11
  • 81 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Restarting windows explorer makes spotify disappear from system tray

Operating SystemWindows 10 21H1 Client versionSpotify for Windows1.1.72.439.gc253025e My Question or IssueDuplicate of this issue. Spotify disappears from system tray after windows explorer (explorer.exe) restart. Doesn't matter if the app is in fore...

  • Regular
  • Operating System Windows 10 21H1   Client version Spotify for Windows 1.1.72.439.gc253025e   My Question or Issue Duplicate of this issue. Spotify disappears from system tray after ...
  • henrywalker991
  • Visitor
  • 862 Views
  • 11 replies
  • 0 likes
  • 862 Views
  • 11 replies
  • 0 likes