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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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Check to see if the issue you might be experiencing has already been reported and what status it is at.
We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.
We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.
Moderator
21577 Views
247 comments
48 likes
We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".
We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
Not applicable
20457 Views
56 comments
137 likes
We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.
We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is curren...
Newbie
63356 Views
314 comments
430 likes
We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
Moderator
34360 Views
181 comments
152 likes
We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
Moderator
25658 Views
91 comments
95 likes
Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...
Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
Newbie
48309 Views
220 comments
357 likes
We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.
We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.
Moderator
5647 Views
15 comments
38 likes
Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
Newbie
9804 Views
135 comments
10 likes
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Moderator
5776 Views
10 comments
81 likes
Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.
Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...
Moderator
21905 Views
101 comments
116 likes
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
Newbie
6820 Views
9 comments
49 likes
We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...
We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
Casual Listener
5684 Views
24 comments
10 likes
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Newbie
6377 Views
19 comments
77 likes
Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc
Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
Spotify Legend
132851 Views
585 comments
1471 likes
Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.
Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.
Newbie
19793 Views
47 comments
42 likes
Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...
Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
Newbie
194381 Views
331 comments
753 likes
Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
Moderator
3986 Views
11 comments
29 likes
We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.
We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We...
Roadie
14257 Views
51 comments
124 likes
Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...
Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. ...
Newbie
39235 Views
148 comments
465 likes
We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...
We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...
Moderator
3322 Views
10 comments
6 likes
