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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

Moderator

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

Joan

Moderator

21577 Views

247 comments

48 likes

iOS
Fixed
  • 21577 Views
  • 247 comments
  • 48 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

Moderator

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...

Not applicable

20457 Views

56 comments

137 likes

Your Library
Fixed
  • 20457 Views
  • 56 comments
  • 137 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

abranu

Newbie

63356 Views

314 comments

430 likes

Other
Not Right Now
  • 63356 Views
  • 314 comments
  • 430 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Moderator

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Yordan

Moderator

34360 Views

181 comments

152 likes

iOS
Fixed
  • 34360 Views
  • 181 comments
  • 152 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Moderator

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Yordan

Moderator

25658 Views

91 comments

95 likes

Mobile
Fixed
  • 25658 Views
  • 91 comments
  • 95 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

48309 Views

220 comments

357 likes

Your Library
Fixed
  • 48309 Views
  • 220 comments
  • 357 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

Moderator

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    

Eni

Moderator

5647 Views

15 comments

38 likes

Desktop
Mobile
Fixed
  • 5647 Views
  • 15 comments
  • 38 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

OliverParmaline

Newbie

9804 Views

135 comments

10 likes

Other
Fixed
  • 9804 Views
  • 135 comments
  • 10 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Moderator

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Yordan

Moderator

5776 Views

10 comments

81 likes

Subscriptions
Fixed
  • 5776 Views
  • 10 comments
  • 81 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

21905 Views

101 comments

116 likes

Mobile
Fixed
  • 21905 Views
  • 101 comments
  • 116 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

Moderator

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...

Gisselkittti1

Newbie

6820 Views

9 comments

49 likes

Accounts
Fixed
  • 6820 Views
  • 9 comments
  • 49 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

5684 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 5684 Views
  • 24 comments
  • 10 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

Moderator

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

XLS1

Newbie

6377 Views

19 comments

77 likes

Android
Mobile
Fixed
  • 6377 Views
  • 19 comments
  • 77 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Casual Listener

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...

Alex

Spotify Legend

132851 Views

585 comments

1471 likes

Android
Mobile
Case Closed
  • 132851 Views
  • 585 comments
  • 1471 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Moderator

Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Jackal666

Newbie

19793 Views

47 comments

42 likes

Other
Fixed
  • 19793 Views
  • 47 comments
  • 42 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

goyongj

Newbie

194381 Views

331 comments

753 likes

Other
Not Right Now
  • 194381 Views
  • 331 comments
  • 753 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Moderator

Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Eni

Moderator

3986 Views

11 comments

29 likes

Other
Fixed
  • 3986 Views
  • 11 comments
  • 29 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

Spotify Legend

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...

vaajy

Roadie

14257 Views

51 comments

124 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Fixed
  • 14257 Views
  • 51 comments
  • 124 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

Moderator

Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...

Mesikazej

Newbie

39235 Views

148 comments

465 likes

Android
Not Right Now
  • 39235 Views
  • 148 comments
  • 465 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

Moderator

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...

Ivelina

Moderator

3322 Views

10 comments

6 likes

Accounts
Fixed
  • 3322 Views
  • 10 comments
  • 6 votes