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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43101 Views

43 replies

10 likes

  • 43101 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108447 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1612 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301663 Views

62 replies

16 likes

  • 301663 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127628 Views

19 replies

38 likes

  • 127628 Views
  • 19 replies
  • 38 likes

Timestamp defers on different devices

PlanPremiumCountry Device(iPhone 8, ipad pro, iMac, Macbook Pro)Operating Systemlatest patches applied My Question or IssueI am an indoor cycling instructor and rely on precise cueing when I do my prep. I noticed that the time stamps defer between al...

Visitor

  Plan Premium Country   Device (iPhone 8, ipad pro, iMac, Macbook Pro) Operating System latest patches applied   My Question or Issue I am an indoor cycling instructor and ...

Loxer

Community Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
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Shuffle leaving out songs

PlanPremiumCountryUSADeviceiPhone 7 My Question or IssueI recently added ~25 new songs to one of my playlists. When I use shuffle, the new songs don’t play. I had this issue in the past but I figured out that playing the new songs a few times manuall...

Visitor

  Plan Premium Country USA Device iPhone 7   My Question or Issue I recently added ~25 new songs to one of my playlists. When I use shuffle, the new songs don’t play. I had this is...

Emilnh

Newbie

882 Views

1 replies

2 likes

shuffle
Shuffle play
  • 882 Views
  • 1 replies
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Repeat button NOWHERE on premium account

Hi, I have a premium account in Australia, and on my iPad, iPhone, and windows desktop the repeat button is nowhere to be found. It isn't on the screen which just shows the song that is playing, and it is also not in the three dots on the right-hand ...

Casual Listener

Hi,  I have a premium account in Australia, and on my iPad, iPhone, and windows desktop the repeat button is nowhere to be found. It isn't on the screen which just shows the song that is playin...

Loxer

Community Legend

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Where is the “Songs” tab??

Planpremium familyCountryCosta Rica Device(iPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the tab for songs? It’s been gone since the last update and I’m going crazy! I’m about to switch to Tidal just b...

Visitor

Plan premium family Country Costa Rica  Device (iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Where is the tab for songs? ...

Loxer

Community Legend

1376 Views

2 replies

1 likes

  • 1376 Views
  • 2 replies
  • 1 likes

How do you delete downloaded songs off iphone app quickly

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

621 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Car Bluetooth very quiet

Plan - Family PremiumCountry - UK Device - iPhone XS MaxOperating System - iOS 12.4 so I bought a new phone yesterday after I smashed my old one I was originally playing Spotify through the USB in a ford fiesta, to which the sound quality had no issu...

Visitor

  Plan - Family Premium Country - UK   Device - iPhone XS Max Operating System - iOS 12.4   so I bought a new phone yesterday after I smashed my old one 😞 I was origi...

Loxer

Community Legend

2248 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Deleting Queues

Plan PremiumCountry Canada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a song in my queue that was accidentally put there and now despite all the searchin...

Visitor

Plan Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...

Loxer

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Spotify not working offline

PlanPremiumCountryUnited Kingdom DeviceiPhone 6s I have all my songs downloaded and they work fine on WiFi but when offline even though they are downloaded they don't play, they stay at 00:00 and the bar can be moved anywhere on the song but still do...

Visitor

Plan Premium Country United Kingdom  Device iPhone 6s   I have all my songs downloaded and they work fine on WiFi but when offline even though they are downloaded they don't play, th...

Loxer

Community Legend

505 Views

2 replies

1 likes

  • 505 Views
  • 2 replies
  • 1 likes

Spotify won’t let me play certain songs even when I have premium and is online

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Unusable

PlanPremiumCountryAustraliaDeviceiPhone 7Operating SystemiOS 12.4 My Question or IssueWhenever i try to play any music the app just crashes and i have to delete it and reinstall and after a few hours it just happens again

Newbie

Plan Premium Country Australia Device iPhone 7 Operating System iOS 12.4   My Question or Issue Whenever i try to play any music the app just crashes and i have to delete it and reinst...

Loxer

Community Legend

613 Views

1 replies

0 likes

broken
not working
songs won’t play
unusable
  • 613 Views
  • 1 replies
  • 0 likes

All self created playlists empty

PlanPremiumCountryUSADeviceiPhone 6Operating SystemiOS 12.4 My Question or IssueLogged in today to see all my playlists are empty, which is kind of terrible. I've tried logout/in, clear cache, uninstall app. I've changed my password, and logged out o...

Visitor

Plan Premium Country USA Device iPhone 6 Operating System iOS 12.4   My Question or Issue Logged in today to see all my playlists are empty, which is kind of terrible.  I've tried...

Loxer

Community Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Queue disappears

PlanFreeCountryEcuadorDeviceiPad Air 2Operating SystemiOS 10 My Question or IssueWhenever I add a song to the queue while an ad is playing, all the other songs I had previously added to the queue vanish, and only the song I just added is played inste...

Visitor

Plan Free Country Ecuador Device iPad Air 2 Operating System iOS 10   My Question or Issue Whenever I add a song to the queue while an ad is playing, all the other songs I had previous...

Loxer

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Solved!! can’t play liked tracks

PlanPremiumCountryuk DeviceIpad Pro 2015 My Question or Issuecan’t play any tracks from my liked tracks,not even on shuffle play.Have restarted,deleted cache etc but nothing works please help!

Casual Listener

  Plan Premium Country uk   Device Ipad Pro 2015   My Question or Issue can’t play any tracks from my liked tracks,not even on shuffle play.Have restarted,deleted cache etc b...

Loxer

Community Legend

822 Views

1 replies

0 likes

  • 822 Views
  • 1 replies
  • 0 likes

Car View

PlanPremiumCountryTurkeyOperating SystemiOS 12.4My Question or IssueI want to use Car view mode while I am connecting to the Bluetooth. But I couldn't. I do not know why but also i can not see the "Car" Section in the settings. Beside when I enter an...

Visitor

Plan Premium Country Turkey Operating System iOS 12.4 My Question or Issue I want to use Car view mode while I am connecting to the Bluetooth. But I couldn't. I do not know why but also i can ...

Loxer

Community Legend

960 Views

1 replies

0 likes

Car
Car Bluetooth
car view
  • 960 Views
  • 1 replies
  • 0 likes

Music stops/starts when I turn my iPhone upside down or move it

PlanFree/PremiumCountry Device: iPhone 8(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Whenever I put my iphone in my pocket (turning it upside down so the headphone jac...

Visitor

Plan Free/Premium Country   Device: iPhone 8 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...

Loxer

Community Legend

4161 Views

1 replies

0 likes

  • 4161 Views
  • 1 replies
  • 0 likes

I have premium account. I have no ‘local file’ option in settings or anywhere else. Why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

[iOS] Spotify automatically loads same queue

PlanPremiumCountryAustraliaDeviceiPhone 7+Operating System(iOS 12.3.1) My Question or IssueLately when I have been wanting to listen to music, like an album, or a playlist, I will chose the shuffle button to start playing, or even tap on the first so...

Visitor

  Plan Premium Country Australia Device iPhone 7+ Operating System (iOS 12.3.1)   My Question or Issue Lately when I have been wanting to listen to music, like an album, or a pla...

pharmaphil80

Newbie

648 Views

1 replies

1 likes

  • 648 Views
  • 1 replies
  • 1 likes

Spotify Stopped Recognizing Alexa

I have been using my premium Spotify account on my iPhone 6 to play music over a group of devices I made on the Alexa app. It was working great for several months. Today I tap the spotify app and it asks me to log-in, which it has never done before. ...

Casual Listener

I have been using my premium Spotify account on my iPhone 6 to play music over a group of devices I made on the Alexa app. It was working great for several months. Today I tap the spotify app and it ...

Beck738

Casual Listener

958 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Not able to shuffle play anymore on my account.

Hello I Have a premium account. For whatever reason I’m not able to shuffle play anymore on my account. The songs won’t auto play the next track on playlist either. I’ve followed all the information about restarting, re installing, setting the qualit...

Casual Listener

Hello I Have a premium account. For whatever reason I’m not able to shuffle play anymore on my account. The songs won’t auto play the next track on playlist either. I’ve followed all the information ...

Ycyos

Casual Listener

2575 Views

2 replies

0 likes

  • 2575 Views
  • 2 replies
  • 0 likes

Solved!! Podcasts not remembering position

PlanPremiumCountryUSADeviceiPhone 6s When playing a long podcast through the app (Hardcore History - check it out!), it sometimes remembers where I left off and sometimes doesn't. I can't see a pattern. Sometimes it remembers after I play other music...

Music Fan

Plan Premium Country USA Device iPhone 6s   When playing a long podcast through the app (Hardcore History - check it out!), it sometimes remembers where I left off and sometimes doesn't. ...

Wabbitpodcast

Casual Listener

12700 Views

3 replies

2 likes

  • 12700 Views
  • 3 replies
  • 2 likes