Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

231595 Views

53 replies

13 likes

  • 231595 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154676 Views

507 replies

108 likes

  • 154676 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107562 Views

19 replies

38 likes

  • 107562 Views
  • 19 replies
  • 38 likes

App crashes when I try to sync songs from laptop

I was having trouble syncing music from my laptop to my iPhone, but I found out I could sync songs by playing them on my laptop then pressing ‘switch to iPhone’ On the available devices tab. It worked for a whole, but now when I try switching from la...

Newbie

I was having trouble syncing music from my laptop to my iPhone, but I found out I could sync songs by playing them on my laptop then pressing ‘switch to iPhone’ On the available devices tab. It worke...

Loxer

Community Legend

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

How to block videos

PlanPremiumCountryUsDeviceiPhone 7Operating SystemLatest IOS My Question or Issue Is there a way to block the background videos on songs??? I hate these things and they’re on a lot of songs. I like to just see the album cover instead of a snippet of ...

Casual Listener

  Plan Premium Country Us Device iPhone 7 Operating System Latest IOS   My Question or Issue   Is there a way to block the background videos on songs??? I hate these things...

Loxer

Community Legend

978 Views

1 replies

2 likes

  • 978 Views
  • 1 replies
  • 2 likes

quene playing random songs

PlanPremiumCountryUSA DeviceiPhoneXOperating SystemiOS 12 My Question or Issueeverytime I try to play a playlist or an artist, it plays one song then the quene or next song is something random. even if i go to an artist page to play just their songs,...

Newbie

  Plan Premium Country USA   Device iPhoneX Operating System iOS 12   My Question or Issue everytime I try to play a playlist or an artist, it plays one song then the quene...

Loxer

Community Legend

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect only shuffle playing in Free account as of 5/22/19

I have Spotify Free. I use "spotify connect" iphone connecte to my laptop, game console, chrome cast device and etc as a music player. Whenever I connect it still shows my playlist with shuffle play options and absolutely no options to disable that o...

Composer

I have Spotify Free. I use "spotify connect" iphone connecte to my laptop, game console, chrome cast device and etc as a music player. Whenever I connect it still shows my playlist with shuffle play ...

Jᴀᴄᴋ

Roadie

4630 Views

13 replies

0 likes

Shuffle play
  • 4630 Views
  • 13 replies
  • 0 likes

Solved!! Can’t download App

I have changed my phone and cannot download Spotify (my phone is able to download other apps) After pressing the Get button, it has been swirling around with no option for me to download or cancel the download. Any help would be appariciated, Thanks

Casual Listener

I have changed my phone and cannot download Spotify (my phone is able to download other apps) After pressing the Get button, it has been swirling around with no option for me to download or cancel th...

Billy-J

Spotify Star

779 Views

3 replies

0 likes

  • 779 Views
  • 3 replies
  • 0 likes

Carplay iOS - forwards two seconds on app switch

When I switch to another app, dag Google Maps, and then back to Spotify in Apple Carplay it forwards the track 2 seconds every time. It just recently started to do this and it's not a behavior I have seen before. On latest version of Spotify on iOS.

Casual Listener

When I switch to another app, dag Google Maps, and then back to Spotify in Apple Carplay it forwards the track 2 seconds every time. It just recently started to do this and it's not a behavior I have...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

I’ve made a massive mistake and thumbed up Al Stewart’s Year of the Cat. I don’t want to hear it!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

370 Views

0 replies

0 likes

How to undo a thumbs up
  • 370 Views
  • 0 replies
  • 0 likes

I will cancel my premium membership if you don't bring back the quick scroll option.

Apparently Spotify had the bright idea to remove the quick scroll option where clicking on a letter on the right hand side moves you straight to that artist, they have also removed the option of a song disappearing after you swipe left to remove it w...

Casual Listener

Apparently Spotify had the bright idea to remove the quick scroll option where clicking on a letter on the right hand side moves you straight to that artist, they have also removed the option of a so...

347 Views

0 replies

2 likes

  • 347 Views
  • 0 replies
  • 2 likes

Playing via Carplay - wifes phone controlling entire account

USA - IOS - Apple CarPlayMy wife's phone is controlling my spotify when she's no where near my car. If I change to radio in my truck it changes to radio in her car. Why is the service linked on both phones?

Newbie

USA - IOS -  Apple CarPlay My wife's phone is controlling my spotify when she's no where near my car.  If I change to radio in my truck it changes to radio in her car.  Why is the ser...

Loxer

Community Legend

668 Views

1 replies

0 likes

  • 668 Views
  • 1 replies
  • 0 likes

Not all songs in an album are played

The album of Steve Perry, Street Talk (Expanded Edition), have some songs showed at Spotify, but cannot be played. Some examples: "My my my", "Makes no difference", "If only for the moment". These songs cannot be played. I would like to know why... T...

Newbie

The album of Steve Perry, Street Talk (Expanded Edition), have some songs showed at Spotify, but cannot be played. Some examples: "My my my", "Makes no difference", "If only for the moment". These so...

Loxer

Community Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Downloaded songs are not playing offline

I have premium and have noticed many of my downloaded songs do not play at all and stay at the 00.00 mark which is very annoying seeing how I do not have wifi when traveling.

Visitor

I have premium and have noticed many of my downloaded songs do not play at all and stay at the 00.00 mark which is very annoying seeing how I do not have wifi when traveling.

aborlack

Newbie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify quits with an error message that "Spotify is playing on another device."

I am experiencing a problem with Spotify quiting with an error message that "Spotify is playing on another device." I am using Spotify Premium with Android based devices. I first experienced this problem using only my phone or tablet, connected to Bl...

Visitor

I am experiencing a problem with Spotify quiting with an error message that "Spotify is playing on another device." I am using Spotify Premium with Android based devices.   I first experi...

Peter

Spotify Legend

1051 Views

3 replies

0 likes

  • 1051 Views
  • 3 replies
  • 0 likes

Podcasts are not downloading

PlanPremiumCountryUKDeviceiPhone XOperating SystemiOS 12 My Question or IssueI go to download podcasts in the app and there's a spinning circle to state downloading but it never finishes. I've tried restarting the device and deleting the app.

Casual Listener

Plan Premium Country UK Device iPhone X Operating System iOS 12   My Question or Issue I go to download podcasts in the app and there's a spinning circle to state downloading but it ne...

1104 Views

0 replies

2 likes

  • 1104 Views
  • 0 replies
  • 2 likes

Can I revert to old version of Spotify?

PlanPremiumCountry DeviceIPhone XR Operating System My Question or IssueHi there,Is it possible to revert to the previous version as the latest update is awfulMany thanks.

Casual Listener

Plan Premium Country   Device IPhone XR   Operating System     My Question or Issue Hi there, Is it possible to revert to the previous version as the latest update is ...

Poon-Job

Casual Listener

648 Views

1 replies

6 likes

  • 648 Views
  • 1 replies
  • 6 likes

Solved!! I can no longer edit my playlists

So a while ago my premium ended and I wanted to go organise my playlist but I couldn’t, the edit button wasn’t there. So I double checked, updated it and it still wasn’t there. I even deleted it and redownloaded it and it still wasn’t fixed. I’m on i...

Casual Listener

So a while ago my premium ended and I wanted to go organise my playlist but I couldn’t, the edit button wasn’t there. So I double checked, updated it and it still wasn’t there. I even deleted it and ...

Queencat16

Casual Listener

3759 Views

2 replies

0 likes

  • 3759 Views
  • 2 replies
  • 0 likes

"View Artist" and "View Album" not available for songs in some contexts.

Expected Behavior: When clicking on the "..." option from either the "Now Playing" screen or a list of songs, a series of options is shown (Like, Add to Playlist, Add to Queue, etc). Two of these options should always be "View Artist" and "View Album...

Casual Listener

Expected Behavior: When clicking on the "..." option from either the "Now Playing" screen or a list of songs, a series of options is shown (Like, Add to Playlist, Add to Queue, etc). Two of these opt...

382 Views

0 replies

0 likes

ios menus
  • 382 Views
  • 0 replies
  • 0 likes

Older versions of Spotify

PlanPremiumCountryUkDevice(iPod touchOperating System5.1.1 My Question or IssueI recently had to reset my iPod touch and so delete Spotify from the device. I now find I cannot reinstall it as it is not supported by devices running earlier than versio...

Newbie

Plan Premium Country Uk Device (iPod touch Operating System 5.1.1   My Question or Issue I recently had to reset my iPod touch and so delete Spotify from the device. I now find I canno...

Billy-J

Spotify Star

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

Random pausing and skipping of music

Plan: PremiumCountry: United States Device: iPhone 6Operating SystemiOS 10 My Question or Issue: when listening to music story randomly will pause or skip a song without me selecting anything. I have tried deleting and reinstalling, logging out of al...

Casual Listener

  Plan: Premium Country: United States    Device: iPhone 6 Operating System iOS 10   My Question or Issue: when listening to music story randomly will pause or skip &...

apolo2001

Casual Listener

763 Views

5 replies

0 likes

  • 763 Views
  • 5 replies
  • 0 likes

Bug with liking singles

Bug involving liking singles (untested on albums with more than one song): liking a single also causes the contained song to be automatically liked but (1) fails to add the song to the Liked Songs playlist, or (2) removes the song from said playlist ...

Music Fan

Bug involving liking singles (untested on albums with more than one song): liking a single also causes the contained song to be automatically liked but (1) fails to add the song to the Liked Songs pl...

connorhawke

Music Fan

701 Views

2 replies

0 likes

  • 701 Views
  • 2 replies
  • 0 likes

Spotify Connect IOS Sonos

Spotify connect can no longer find any speakers on SONOS and after several attempts to try and work out what this is mDNS, Multicast etc. I still cannot get this to work. I have also removed the firewall reverting back to the standard Virgin router w...

Casual Listener

Spotify connect can no longer find any speakers on SONOS and after several attempts to try and work out what this is mDNS, Multicast etc. I still cannot get this to work. I have also removed the fire...

meercat22

Casual Listener

507 Views

2 replies

1 likes

  • 507 Views
  • 2 replies
  • 1 likes