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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407424 Views
  • 959 replies
  • 107 likes
  • Account
  • 407424 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176936 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176936 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100183 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100183 Views
  • 68 replies
  • 10 likes

Superuser Contribution Account hacked

Plan:PremiumCountry: U.S. Device(iPhone 8, Macbook Pro late 2019) Someone keeps on hacking onto my account. I already tried signing out of all my accounts and changing my password. The person just hacked my account again.

  • Visitor
  • Plan: Premium Country:  U.S.   Device (iPhone 8,  Macbook Pro late 2019)   Someone keeps on hacking onto my account. I already tried signing out of all my accounts and cha...
  • Petya
  • Community Legend
  • 377 Views
  • 2 replies
  • 0 likes
  • Account
  • 377 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dispositivos en la cuenta familiar

Hola amigosQueremos dar de alta el spoty familiar. El tema es que cada entre mi casa y mis dos hijos tenemos 6 alexas. La intención es hacer una cuenta para cada alexa, puedo escuchar la música de spoty en los dispositivos alexa. Me temo que alguna v...

  • Casual Listener
  •   Hola amigos Queremos dar de alta el spoty familiar.  El tema es que cada entre mi casa y mis dos hijos tenemos 6 alexas. La intención es hacer una cuenta para cada alexa, puedo escuc...
  • Petya
  • Community Legend
  • 3903 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 3903 Views
  • 4 replies
  • 0 likes

Family Plan - Cannot listen on seperate devices at the same time

FamilyCountryU.KDeviceVarious (Iphones & Sonos) My Question or Issue Hi, My wife and I cannot listen on our phones at the same time. It stops playback for one of us. We 100% have separate accounts and email addresses, and are logged into the correct ...

  • Newbie
  • Family Country U.K Device Various (Iphones & Sonos)   My Question or Issue   Hi, My wife and I cannot listen on our phones at the same time. It stops playback for one of us. We ...
  • OneByBoo
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 579 Views
  • 1 replies
  • 0 likes

Cant connect to my account and pw reset email not working either

Spoiler (Highlight to read) Hi, I am using the app on a kinda old Samsung device and when I opened the app after work, I was disconnected and couldnt reconnect. I asked for a pw reset email but everytime I clic on it, it says that the link has expire...

  • Visitor
  •   Hi,   I am using the app on a kinda old Samsung device and when I opened the app after work, I was disconnected and couldnt reconnect. I asked for a pw reset email but everytime I clic...
  • OneByBoo
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 483 Views
  • 1 replies
  • 0 likes

Please allow display name change

PlanPremiumCountryUSADeviceiPhone 8Operating SystemIOSMy Suggestion(s)Hello. My name is Cole. I do understand we cannot usernames but I have my reasoning for wanting the ability to change display names. People change their names in real life and onli...

  • Visitor
  • Plan Premium Country USA Device iPhone 8 Operating System IOS My Suggestion(s) Hello. My name is Cole. I do understand we cannot usernames but I have my reasoning for wanting the ability to ...
  • OneByBoo
  • Roadie
  • 420 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 420 Views
  • 1 replies
  • 1 likes

Problem managing my podcast

PlanFree with this account.Country DevicePCOperating SystemWindows 10 My Question or IssueHi! I just linked my podcast to Spotify via one of my accounts (*snip*). But I can't manage the show. When I go to "catalog" and click on the podcast (Gente dic...

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  • Casual Listener
  • Plan Free with this account. Country   Device PC Operating System Windows 10   My Question or Issue Hi!   I just linked my podcast to Spotify via one of my accounts (*snip*...
  • Hogarmenos
  • Casual Listener
  • 765 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 765 Views
  • 2 replies
  • 0 likes

Solved!! does email notification on posts work?

this is a question about the community, not the product. Although i've indicated that i want to receive email notifications when someone replies to one of my community posts, i never receive any. i've checked that the option is set properly and that ...

  • Roadie
  • this is a question about the community,  not the product.   Although i've indicated that i want to receive email notifications when someone replies to one of my community posts, i never r...
  • Billy-J
  • Spotify Star
  • 966 Views
  • 10 replies
  • 0 likes
  • Other
  • 966 Views
  • 10 replies
  • 0 likes

connection with family premium not possible

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewe have family premium but my husband cannot connect. His cellphone always tells him that he...

  • Visitor
  • Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue we have fam...
  • Billy-J
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium
  • 339 Views
  • 1 replies
  • 0 likes

account being logged in elsewhere

So I was listening to music and all of a sudden my account was being used on someone else's IPhone. So, I quickly changed my password to something completely different that I don't use for any of my other online stuff. 10 minutes later, my account is...

  • Casual Listener
  • So I was listening to music and all of a sudden my account was being used on someone else's IPhone. So, I quickly changed my password to something completely different that I don't use for any of my ...
  • Billy-J
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 438 Views
  • 1 replies
  • 0 likes

CHANGE COUNTRY ON ACCOUNT

PlanI want to join a PREMIUM Family account, however it's telling me i'm in the wrong country CountryIt is currently set to Mexico but want to change to UK DeviceMacBook Pro (Retina, 13-inch, Early 2015) Operating SystemiOS 10 My Question or IssueHey...

  • Visitor
  •   Plan I want to join a PREMIUM Family account, however it's telling me i'm in the wrong country   Country It is currently set to Mexico but want to change to UK   Device MacBo...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
  • 267 Views
  • 1 replies
  • 0 likes

New password not working after reset

PlanPremiumCountryUSADeviceNote 9 and Desktop PCOperating SystemAndroid Version 9 and Windows 10 My Question or IssueI believed somebody else may be using my account so I reset my password and logged out of the account everywhere using the "Sign out ...

  • Visitor
  • Plan Premium Country USA Device Note 9 and Desktop PC Operating System Android Version 9 and Windows 10   My Question or Issue I believed somebody else may be using my account so I res...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 353 Views
  • 1 replies
  • 0 likes

Solved!! Wanted to join family trial, had to go premium and got charged for both!!

Tried to sign up for Family Plan. Had to take out Premium and was charged. Also been charged for Family plan when its supposed to be a 3 month free trial. Please help fix this.PlanPremium/FamilyCountryNZDevicePixel 3a / Dell PCOperating SystemAndroid...

  • Casual Listener
  • Tried to sign up for Family Plan.  Had to take out Premium and was charged.  Also been charged for Family plan when its supposed to be a 3 month free trial.  Please help fix this. Pla...
  • Luan
  • Spotify Star
  • 707 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 707 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account changed suddenly to free, paid for premium

PlanPremiumCountryNetherlandDeviceSamsungOperating SystemAndroid My Question or IssueThis morning my account suddenly changed to free.. even I paid 4 days ago and I have the account for several years. Please help me! I want my premium account back.

  • Casual Listener
  • Plan Premium Country Netherland Device Samsung Operating System Android   My Question or Issue This morning my account suddenly changed to free.. even I paid 4 days ago and I have the ...
  • Petya
  • Community Legend
  • 1543 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1543 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant find account

PlanPremiumCountry USADeviceLG Stylo 4My Question or Issue I don't remember the Gmail I used for my account, but I know the card number I entered as well as the backup gmail I think

  • Casual Listener
  • Plan Premium Country  USA Device LG Stylo 4 My Question or Issue  I don't remember the Gmail I used for my account, but I know the card number I entered as well as the backup gmail I...
  • Petya
  • Community Legend
  • 593 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 593 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account

PlanPremiumCountryPH My Question or IssueI have unlinked my facebook account to spotify, but when I connect my facebook account to my current spotify account, it still shows my username and not my facebook account. How can I delete all my previous sp...

  • Newbie
  • Plan Premium Country PH   My Question or Issue I have unlinked my facebook account to spotify, but when I connect my facebook account to my current spotify account, it still shows my usern...
  • Petya
  • Community Legend
  • 3906 Views
  • 2 replies
  • 0 likes
  • Account
  • 3906 Views
  • 2 replies
  • 0 likes

Problem with Family Account

PlanPremiumCountryUSA My Question or IssueMy son is on our family account. There are two problems. First, he is still being charged for his student account (this is a long-term problem that we only just discovered). Second, his login stopped working....

  • Casual Listener
  • Plan Premium Country USA     My Question or Issue My son is on our family account. There are two problems. First, he is still being charged for his student account (this is a long-te...
  • OneByBoo
  • Roadie
  • 557 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 557 Views
  • 3 replies
  • 0 likes

Can't sign in because its signed in on my banned PS4 account.

PlanPremiumCountryIcelandDevicePlaystation 4 (PS4)Operating SystemLatest version of PS4 system My Question or IssueI want to sign into spotify but its signed in on my banned PS4 account so i cant sign out. Is there a way to sign out? Ive tried to ope...

  • Casual Listener
  • Plan Premium Country Iceland Device Playstation 4 (PS4) Operating System Latest version of PS4 system   My Question or Issue I want to sign into spotify but its signed in on my banned ...
  • OneByBoo
  • Roadie
  • 943 Views
  • 3 replies
  • 0 likes
  • Account
  • 943 Views
  • 3 replies
  • 0 likes

Spotify suddenly stop playing??

Spotify version 1.1.24.91.g4ca6d5eb stop playing several times on my MacBook Pro, MacOS Mojave??

  • Casual Listener
  • Spotify version 1.1.24.91.g4ca6d5eb stop playing several times on my MacBook Pro, MacOS Mojave??
  • Billy-J
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!! artist bio images

PlanPremiumCountryUS DeviceMac MiniOperating SystemOS X My Question or IssueHello,For some reason whenever I upload images, even adhering to the recommended dimensions 690px x 500px, Spotify doesn't show the entire image, but seems to crop/zoom in on...

  • Music Fan
  • Plan Premium Country US   Device Mac Mini Operating System OS X   My Question or Issue Hello, For some reason whenever I upload images, even adhering to the recommended dimensio...
  • Billy-J
  • Spotify Star
  • 882 Views
  • 1 replies
  • 0 likes
  • Other
  • 882 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suspicious Activity (ongoing for half a year now)

PlanPremiumCountryCanadaDevice(iPhone 6S, Macbook Pro 2013) My Question or IssueHi! I have been experiencing suspicious activities for a while now. I've tried changing my passwords, logging out from all devices, but nothing worked. What happens is th...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 6S, Macbook Pro 2013)   My Question or Issue Hi! I have been experiencing suspicious activities for a while now. I've tried changing my passwor...
  • Mario
  • Spotify Legend
  • 789 Views
  • 2 replies
  • 1 likes
  • Account
  • 789 Views
  • 2 replies
  • 1 likes