Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremium duoCountryUSADeviceAsus Tuf Gaming FX504GE Special EditionOperating SystemWindows 10 Home x64 My Question or IssueI don't seem to have any ability to change the display name on my account or change any of my account information attached t...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
earlier today I was randomly logged out of my account and when I tried to log back in to was saying my email was incorrect I tried resetting my password but I never got an email
PlanPremiumCountryMEXICO My Question or IssueNO ME APARECE LA OPCION PARA CONECTAR MI CUENTA DE FACEBOOK
Hi! Recently, Your app appeared in Russia, but it is not integrated with the PlayStation, please make an app in PlayStation Music from us, so that you can do this. We would be happy to play to Your music), You would have a competitive advantage, sinc...
PlanFree/PremiumCountryAustraliaDevice(Surface Pro & iPhone X)Operating System(Windows 10)Here is my issue:At the moment I have two Spotify accounts, one which I just created so I can post this topic, which I have named 'backup', and I am using on th...
PlanPremiumCountryCanadaDeviceiPhone XROperating SystemiOS 13.6 My Question or Issuemy account seems to be linked with someone else’s... my user name but all the for you playlists are for someone else in a different namei have logged out and changed...
Spotify Student, Premium, USA It appears that my account has been hacked and someone has been listening to different music. This happened about a year ago and resolved itself but has been persistent for the past 3 days. I have logged out of all devic...
hello, I started my spotify account with my facebook account, but this facebook account has been disabled and I no longer have access to the email that was used and I am not able to change it, can someone help me?
I want to unlink my Spotify account from my old PS4 account which is currently banned and I want to link it to my new PS4 account and I tried doing few things but it keeps telling to unlink it from my old PS4 account and try again so I needed help ho...
HelloI used a fake email address to register my account and I can’t remember what it was or what my user name was. I logged out of my account without thinking and I can’t get back in. My account is a premium account which I payed £9.99 for on the 26t...
PlanPremiumCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueMy account has gotten some logins from other countries, so I changed my email and password. (It happened twice, I changed my password twice. Then it happened again, so I ...
I'm the one paying the subscription yet im the who does not have the lyrics feature on my phone. Fyi we have the same phone Samsung A30 (GF).My app has the latest update and so is my Android device.WHy?!!
PlanFree/PremiumCountryEgyptDeviceHp EliteBook (Laptop)Operating SystemWindows 10 Pro My Question or IssueNow I have 2 spotify account 1 was free And I activated the free premium trail and downloaded a playlist of mineand the other account is premium...
PlanFreeCountryIndiaDevice(Redmi)Operating System(Android) My Question or IssueI am trying to close my account, but am unable to close it. The links just lead to a page that keeps reloading itself. Please help me close it, I want to make a new one.
Hola buenas tardes!existe una forma de eliminar a un seguidor de mis playlist, favor indicar si existe alguna forma.gracias.
CountryAmericaDeviceGalaxyS10 My Question or IssueI can't log in with my email and password, I just keep getting "You're offline, check your connection and try again." I've tried re-typing in everything, re-downloading the app, etc. I can't log in to...
PlanFreeCountryRussianOperating System(Android, Windows 10) My Question or IssueHello. There was a problem with changing the country in the profile. I live in Russia, but there is only "Germany"in the selection list. I can't choose Russia as a countr...
CountryJapanDevicePC(Windows)Operating SystemWindows 10BrowserChrome, Firefox, Edge My Question or IssueI can't access most support options using this account. Someone in India made it using my email and I'm trying to use the "Close account" option a...
i wanted to ask how the **bleep** can i unlike all the **bleep**ing gerrman songs i could accidentally like on the radio, only song from the radio i ever like was a **bleep**ing german rap song and it was accident, and now it gives me some **bleep**t...