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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75013 Views

20 replies

99 likes

  • 75013 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140121 Views

69 replies

10 likes

Premium for Family
  • 140121 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80397 Views

89 replies

4 likes

  • 80397 Views
  • 89 replies
  • 4 likes

Superuser Contribution HBL Debit Mastercard not working in Pakistan

PlanPremiumCountryPakistanDeviceSamsung Galaxy A52sOperating SystemAndroid 12 My Question or IssueI am trying to get the 3 months free promotional offer by spotify for samsung users. I tried to start my subscription with my HBL debit Mastercard and I...

Casual Listener

Plan Premium Country Pakistan Device Samsung Galaxy A52s Operating System Android 12   My Question or Issue I am trying to get the 3 months free promotional offer by spotify for samsun...

Smants

Visitor

3569 Views

6 replies

0 likes

debit
HBL
mastercard
Pakistan
Payment Failed
  • 3569 Views
  • 6 replies
  • 0 likes

What's new bell doesn't show the new episodes

I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.

Visitor

I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.

Prague

Community Legend

760 Views

1 replies

0 likes

  • 760 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cerré sesión en mi y al abrir cesión ya no me aparece activó el plan premiu

Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abrió otra cuenta con mi nombre pero el detalle es que ...

Visitor

Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abri...

Alex

Spotify Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar mi plan, me aparece error. ¿Que puedo hacer?

Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.

Newbie

Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.

Alex

Spotify Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i cancel an unpaid charge on my card

I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should have premium as I cancelled it twice.

Visitor

I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should hav...

Dian

Spotify Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't my duo account holder verify the address

I sent the link to my partner and she cannot verify the address, it says shes trying to join from another country

Visitor

I sent the link to my partner and she cannot verify the address, it says shes trying to join from another country

Dian

Spotify Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn't receive my receipt For payment

PlanPremiumCountryKenyaDeviceXiaomi Redmi Note 5Operating SystemAndroid 9 My Question or IssuePaid For One Week Premium through M-PESA platform on 8th March 2021 .Received the Transaction Message from M-PESA to show the payment went through. I have n...

Newbie

Plan Premium Country Kenya Device Xiaomi Redmi Note 5 Operating System Android 9   My Question or Issue Paid For One Week Premium through M-PESA platform on 8th March 2021 . Received ...

Alex

Spotify Legend

2250 Views

7 replies

1 likes

  • 2250 Views
  • 7 replies
  • 1 likes

I can't get spotify premium

spotify blocked me to get premium they say im not enable

Visitor

spotify blocked me to get premium they say im not enable

Bittencourt

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya no cuento con el número telefónico con el que registre mi cuenta

Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy usando, quiero cancelarla pero no me permite mi ban...

Visitor

Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy ...

Eni

Moderator

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me pago automáticamente el plan individual teniendo el de estudiante

Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el individual y el de estudiante, me gustaría solicit...

Visitor

Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el...

Vasil

Moderator

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Country error, money withdrawn and student fee not issued

I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account.I have no confirmation from the bank about the withdrawal of money.So I tried 2 times through paypal, an error came ou...

Newbie

I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account. I have no confirmation from the bank about the withdrawal of mone...

Lyubka

Moderator

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei mas sem ter feito login e agora perdi o celular

Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu novo celular, pq todos os e-mails que poderiam ser...

Newbie

Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu...

Vasil

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Services Tab

PlanPremiumCountryUnited StatesDevice(Web)Operating System(Windows 10) My Question or IssueI am trying to activate my Hulu free offer. I already have a premium account, but I am unable to locate "Your Services" in order to link my Hulu account.

Visitor

  Plan Premium Country United States Device (Web) Operating System (Windows 10)   My Question or Issue I am trying to activate my Hulu free offer. I already have a premium a...

coppoliv

Casual Listener

17450 Views

15 replies

3 likes

  • 17450 Views
  • 15 replies
  • 3 likes

Premium Options

PlanPremium and Family PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy doesn't Spotify not make all Premium plans have the option to do add-ons and purchase those add-ons. Example: HULU add-on HULU (a...

Casual Listener

Plan Premium and Family Premium Country USA   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doesn't Spotify not make all Premium plans ha...

QKiser

Newbie

845 Views

2 replies

1 likes

Hulu
Premium
  • 845 Views
  • 2 replies
  • 1 likes

Solved!! Gift cards can only be used for Premium single users.

Received a Spotify gift card for Christmas. It says "spotify Premuim Service" on the face of the card. But it has a little asterisk that it can only be used for Premuim Single subscriptions. How do people buying Spotify gift cards know what subscript...

Casual Listener

Received a Spotify gift card for Christmas. It says "spotify Premuim Service" on the face of the card. But it has a little asterisk that it can only be used for Premuim Single subscriptions. How do p...

Sp0tifyGiftCardsSuck

Visitor

1145 Views

3 replies

0 likes

  • 1145 Views
  • 3 replies
  • 0 likes

I cannot choose a premium plan

PlanPremium individualCountryCanada / QuebecDevicePCOperating SystemWindows 10, chrome My Question or IssueHello,I create my account on spotify but when i want to choose a premium plan i have this message for each plan possible :Sorry, you are not el...

Casual Listener

Plan Premium individual Country Canada / Quebec Device PC Operating System Windows 10, chrome   My Question or Issue Hello, I create my account on spotify but when i want to choose a ...

Vladixeur

Casual Listener

318 Views

2 replies

0 likes

  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify premium 过期了下载的歌还可以听吗?

我在有premium的期间下载了歌曲,如果我premium过期了还可以离线继续听我下载了的歌曲吗?

Casual Listener

我在有premium的期间下载了歌曲,如果我premium过期了还可以离线继续听我下载了的歌曲吗?

Yui_02011

Casual Listener

1524 Views

3 replies

0 likes

  • 1524 Views
  • 3 replies
  • 0 likes