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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8078 Views
  • 23 replies
  • 2 likes
  • 8078 Views
  • 23 replies
  • 2 likes

Ad-free music - Individual vs Duo plan

Hi, I'm confused by the description of the plans: https://www.spotify.com/us/premium/#plans The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free music listening, play offline, on-demand playback". Does it mean that the...

  • Casual Listener
  • Hi, I'm confused by the description of the plans:   https://www.spotify.com/us/premium/#plans   The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free musi...
  • Martin142
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Charged for a dormant student account we believed to be inactive.

We've had premium family for at least 7 years now. My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes that he deactivated that account. When we signed up to premium-fam...

  • Newbie
  • We've had premium family for at least 7 years now.    My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes ...
  • Maxim
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for two subscriptions! Why?

PlanPREMIUMCountry DeviceSamsung S20+Operating SystemIdk, most recent android i guess My Question or Issue I've just realised that I have been paying for my DUO plan simultaneously with solo premium for at least 5 to 6 months.

  • Newbie
  • Plan PREMIUM Country   Device Samsung S20+ Operating System Idk, most recent android i guess   My Question or Issue   I've just realised that I have been paying for my DUO p...
  • Eni
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Premium duo - we both have spotify accounts, will be both keep our current profiles?

We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc? PlanPremium duoCountryUKDeviceiPhonesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc?  Plan Premium duo Country UK Device iPhones Operat...
  • Billy-J
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Gift Card is Invalid?

Hi, for my birthday my mom purchased me a $60 Spotify gift card, issue is is that whenever I try to redeem it it says the code isn't recognized or that it's invalid. On some other posts dealing with the same issue people suggested making sure they're...

  • Newbie
  • Hi, for my birthday my mom purchased me a $60 Spotify gift card, issue is is that whenever I try to redeem it it says the code isn't recognized or that it's invalid. On some other posts dealing with ...
  • AdamDam
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Add partner to new Duo account

PlanDuoCountryUKDevice(iPhone 8, Echo Dot, Laptops)Operating System(iOS 10, Windows 10,etc.) My Question or IssueOK, I've just signed up for Duo so that my partner and I can listen to different music at the same time on our devices.I've sent the invi...

  • Casual Listener
  •   Plan Duo Country UK Device (iPhone 8, Echo Dot, Laptops) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue OK, I've just signed up for Duo so that my partner an...
  • Jeremy
  • Spotify Legend
  • 983 Views
  • 4 replies
  • 0 likes
  • 983 Views
  • 4 replies
  • 0 likes

Superuser Contribution Free trial problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was wonderin if ur free trial got cancelled as well? becus mine just did this mornin and im...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was w...
  • Eni
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Changed the payment information and same time lost my Headspace subscription

I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says "Your plan will change to Spotify Premium on 1/18/2...

  • Casual Listener
  • I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says ...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Takes 10€ from my bank account even though i used a gift code for this month

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11 My Question or IssueSo because spotify recently refused to take my bank account as a payment option when trying to change it i switched to activation cards for 10 bucks....

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S10 Plus Operating System Android 11   My Question or Issue So because spotify recently refused to take my bank account as a payment ...
  • MafeG
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 people using Duo over google nests in one house

.PlanPremium duoCountryUkDeviceGoogle nest. x 3 My Question or IssueDuo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty subscription plan manager and plan member. We have 3 nests but only one person can use sp...

  • Casual Listener
  • . Plan Premium duo Country Uk Device Google nest. x 3     My Question or Issue Duo set up for 2 users in same house linked and verified addresses. Both  Show up on spotifty s...
  • Alex
  • Spotify Legend
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to change plan

Plan PremiumCountry UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, including incognito mode. I can see the Receipt for my last payment. Any help would ...

  • Visitor
  • Plan Premium Country UK   My Question or Issue   I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, includin...
  • Jeremy
  • Spotify Legend
  • 945 Views
  • 3 replies
  • 0 likes
  • 945 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium option to Premium Duo

PlanPremium changed to Premium DuoCountryNetherlands DeviceiPhone 11Operating SystemiOS 15,2 My Question or IssueI changed my Premium account yesterday evening into Premium Duo.In the screen there was a new payment proposal.After that I didn't hear a...

  • Newbie
  • Plan Premium changed to Premium Duo Country Netherlands   Device iPhone 11 Operating System iOS 15,2   My Question or Issue I changed my Premium account yesterday evening into Pr...
  • MafeG
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to vodafone

Hello all - I've recently upgraded my vodafone to include 2 years of free spotify premium. I'm already a premium payer. Can i confirm the process for using the vodafone offer as follows: 1) cancel premium subscription 2) follow instructions from voda...

  • Casual Listener
  • Hello all -  I've recently upgraded my vodafone to include 2 years of free spotify premium.  I'm already a premium payer.  Can i confirm the process for using the vodafone offer as fol...
  • Alex
  • Spotify Legend
  • 918 Views
  • 3 replies
  • 0 likes
  • 918 Views
  • 3 replies
  • 0 likes

Cannot join Duo plan -- address error

PlanPremiumCountryGermanyDevice(RedMi 8Pro/ iPhone 6Operating System(iOS 10, Android Oreo) My Question or IssueI signed up for a premium Duo account for my 15 y/o daughter and me. We're in the same house. She's adding the correct address, but when at...

  • Newbie
  • Plan Premium Country Germany Device (RedMi 8Pro/ iPhone 6 Operating System (iOS 10, Android Oreo)   My Question or Issue I signed up for a premium Duo account for my 15 y/o daught...
  • ChRiS021504
  • Newbie
  • 300 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 300 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t change country

Hi,I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details. My Question or IssueI tried several times to update the country and it doesn’t save the change from the U.K. to US. I also tried to...

  • Casual Listener
  • Hi, I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details.     My Question or Issue I tried several times to upda...
  • Eni
  • Moderator
  • 722 Views
  • 5 replies
  • 0 likes
  • 722 Views
  • 5 replies
  • 0 likes

Belated Upload of Student Enrollment | Retrospective Payment

Plan: PremiumCountry: Germany My RequestDear Spotify-Team, I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee since July 2021. I am still a student I am kindly asking you if you could retr...

  • Newbie
  • Plan: Premium Country: Germany   My Request Dear Spotify-Team,  I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee si...
  • Billy-J
  • Spotify Star
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating payment info - Evil UI/UX

I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are suddenly confirming the more expensive subscription...

  • Casual Listener
  • I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are ...
  • Alex
  • Spotify Legend
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Superuser Contribution Whats the point of Premium??

I decided the other day to try the Premium subscription (free trial thankfully)basically to remove the ads, but now that I have it, it doesn't remove the ads at all. I'm wondering now what in the world would I pay $10 a month for pretty much nothing....

  • Casual Listener
  •  I decided the other day to try the Premium subscription (free trial thankfully)basically to remove the ads, but now that I have it, it doesn't remove the ads at all.  I'm wondering now wha...
  • Kiril
  • Moderator
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay for premium

Hello, i wasnt able to pay for my premium this month because of money delay from my work. But now i want to pay and start the premium again but iam not able to do it . Everytime i go select my individual plan and right after i put my card info it wil...

  • Casual Listener
  • Hello, i wasnt able to pay for my premium this month because of money delay from my work. But now i want to pay and start the premium again but iam not able to do it . Everytime i go select my indivi...
  • Kiril
  • Moderator
  • 1332 Views
  • 14 replies
  • 0 likes
  • 1332 Views
  • 14 replies
  • 0 likes

Superuser Contribution Premium Plans Overlapped

PlanPremiumCountryUnited KingdomDevice(iPhone xR)Operating System(iOS 15.1) My Question or IssueMy current Premium subscription is due to charge me £9.99 tomorrow (27/12/2021). However, I recently received an email offering three months for free as p...

  • Newbie
  •   Plan Premium Country United Kingdom Device (iPhone xR) Operating System (iOS 15.1)   My Question or Issue My current Premium subscription is due to charge me £9.99 tomorrow (27...
  • Alex
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes