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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19314 Views
  • 27 replies
  • 4 likes
  • 19314 Views
  • 27 replies
  • 4 likes

assinei uma oferta de plano premium gratis por 3 m no dia 26/12 e até agor

agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?

  • Visitor
  • agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?
  • Jose_M
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratui

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?

  • Visitor
  • J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?
  • Jose_M
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Why can't I subscribe to Premium?

I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous that I can't even subscribe, I've tried selecting eve...

  • Visitor
  • I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous th...
  • Jose_M
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

porque no se me cobra el premium hace una semana que no me lo cobra

se me han borrado las descargas culpa del fallo de cobro y me quede sin musica por eso, espero solucion

  • Visitor
  • se me han borrado las descargas culpa del fallo de cobro y me quede sin musica por eso, espero solucion
  • Jose_M
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

I have Spotify premium and it only let me download 30 songs. Why?

I just purchase solo plans and it just let me download only 30 songs. When I try to download it says I already reach the limitt

  • Visitor
  • I just purchase solo plans and it just let me download only 30 songs. When I try to download it says I already reach the limitt
  • Jose_M
  • Spotify Star
  • 1520 Views
  • 1 replies
  • 0 likes
  • 1520 Views
  • 1 replies
  • 0 likes

I purchased Spotify Duo and received Spotify Individual instead

PlanPremiumCountryindia I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to show my plan validity till next month but its under individual and...

  • Casual Listener
  • Plan Premium Country india   I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to ...
  • Rikaaa
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

I would like to change premium plans.

I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?

  • Visitor
  • I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?
  • Jose_M
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a premium duo account but I still get ads while the other person doesnt, what's goin...

  • Casual Listener
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a p...
  • Vasil
  • Moderator
  • 783 Views
  • 8 replies
  • 0 likes
  • 783 Views
  • 8 replies
  • 0 likes

Pay in advance

Hi everyone so I'm from Sri Lanka where I have access to prepaid plans and I was wondering if I can get the 12 month premium and the 6 month premium at the same time so I will have 1.5 years of premium? PlanPremiumCountrySri Lanka My Question or Issu...

  • Regular
  • Hi everyone so I'm from Sri Lanka where I have access to prepaid plans  and I was wondering if I can get the 12 month premium and the 6 month premium at the same time so I will have 1.5 years of...
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Didn't get premium plan after purchasing

After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in my account .PremiumCountry DeviceOnePlus 8TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in  my account . Premium Country   Device OnePlus 8T Operating System (iOS 10...
  • Jose_M
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Charged for two plans

Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same payment method as last month , today I got charged for...

  • Visitor
  • Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same pay...
  • Jose_M
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Got charged 4 times

I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and country don't match", I tried to pay a few times, but i...

  • Casual Listener
  • I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and coun...
  • Jose_M
  • Spotify Star
  • 538 Views
  • 3 replies
  • 0 likes
  • 538 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Renewal before Premium Expiry

My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?

  • Regular
  • My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?
  • Himaru6000
  • Regular
  • 13716 Views
  • 8 replies
  • 0 likes
  • 13716 Views
  • 8 replies
  • 0 likes

Unable to activate second account on Premium Duo

PlanFree/PremiumCountryAustraliaDeviceIPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently switched from Premium to Premium Duo. The link my daughter receives says to login, theres no "sign up" for an account....

  • Visitor
  • Plan Free/Premium Country Australia Device IPhone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Recently switched from Premium to Premium Duo....
  • Jose_M
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Quebec's subscription

Hi, I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and offers me to get other one but those ones doesn't include resid...

  • Visitor
  • Hi,   I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and off...
  • Jose_M
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

No Premium Access

PlanPremiumCountryIndia My Question or IssueI have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did not go through and hence, my plan has been downgraded.

  • Visitor
  • Plan Premium Country India   My Question or Issue I have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did n...
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 1 likes
  • 305 Views
  • 1 replies
  • 1 likes

Gift Card won’t redeem code not legible

Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem.thank you

  • Visitor
  • Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem. thank you 
  • AdamDamon
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes