Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 164039 Views
- 110 replies
- 12 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
I have been using spotify for the past few months on premium, which has been fine. but today my acount says im on the free service? i have checked that i have paid correctly through my mobile provider. I have re installed the app on my phone, and re ...
Hi,I wanted to know if we can subscribe to Spotify with our mobil plan, because I don't have any credit card Sincerely
Hi there! I spent 45 minutes with your Help over chat last week and was assured by the end that my payment for the annual Premium subscription would go through. Unfortunately, the same issue exists... Please advise, and thanks in advance!
Premiun pagado pero no se activa
Recaptcha is the worst and tends to make me hate websites. If you make them go away I will buy a premium subscription.
I am a Premuim member and have been using Spotify for around 2 months. Last week it stopped working with only the word "error" on my TV screen. No suggestions I have read solve the problem. I don't like that you can't contact the company direct with ...
PlanPremiumCountry CanadaDeviceEssential Ph-1Operating SystemAndroid 7.1 My Question or Issue Why only 12 days into my one month, is my subscription ended
PlanFree/PremiumCountry LatviaDevice iPhone 8Operating System(iOS 11 My Question or Issue I just tried paying with newly registered credit card and website showed me error, however money from my bank account is gone, tried the same thing again, happe...
PlanPaying for Premium but my account says FreeCountry USADeviceiPhone 7Operating SystemWindows 10 My Question or IssueHi! I’ve been trying to connect my Spotify account to Alexa, but the app won’t allow it because it states that my Spotify account i...
PlanPremiumCountry NicaraguaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or Issue Trying to pay my premium family plan but every time I try to do so spotify tells me that something went wrong.. I've been calling to the bank and th...
Im trying to subscribe with a new payment for a while, im tried with different cards and nothing , i've been following the instructions over and over again, all my data is correct.i've even waited my account becomes free again and did upgrade to prem...
I'm currently trying to subscribe to premium through SMART LOAD using my cellphone number and it's not working. It shows that I have to "contact the support team."
Opened the Spotify app and I was logged off for some reason logged back on and all my music was gone and also my premium subscription. Help!!
Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up as free version not premium. Many playlist I had sav...
I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an account but says theres no subscription...anf wanti...
Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method.
I used globe as my payment option for the spotify premium subscription and at now it says that my payment has failed though my load had been charged. I even the receipt in the account. There's 1 months free trial, right? And today, my 1 month free tr...
Hi, My family and I lives in portugal but don’t have local credit card or debit cards. How can we continue our family subscription using a foreign payment option, I have tried PayPal and other cards but with no luck. the bank system in Portugal is no...
I already removed Hulu in my Student Premium+Hulu subscription because I don’t want ads in Hulu anymore. However, it’s not ldtting me upgrade my Hulu account because it’s saying that I’m still being billed with Spotify.
Cancelled my Spotify subscription through the Times, try to start a new Spotify account / subscription but still says I am associated to the Times !The account will shut down at end of August due to last payment. Any ideas ?