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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
74960 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140007 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80306 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269319 Views
159 replies
13 likes
PlanPremium CountryMalaysia Mobile(Samsung J7 pro) Operating System(Android ) My Question or IssueI was charged twice when i purchase the free trial for premium..and it seems that the purchase of free trial to be unsuccessful too. Please fix this pro...
Plan Premium Country Malaysia Mobile (Samsung J7 pro) Operating System (Android ) My Question or Issue I was charged twice when i purchase the free tr...
Community Legend
260 Views
1 replies
0 likes
CountryColombiaDeviceiPhone 7 PlusOperating SystemiOs My Question or IssueHello, I want to know if is possible to pay two different subscriptions (two accounts) with the same credit card. I already have a Premium Family, but I want to have premium in...
Country Colombia Device iPhone 7 Plus Operating System iOs My Question or Issue Hello, I want to know if is possible to pay two different subscriptions (two accounts) with the ...
Not applicable
847 Views
1 replies
0 likes
I'm using the boku mobile payment method to pay the premium subscription and it worked fine for almost one year but suddenly it said that the payment failed even though i got enough money on my phonr and i didn't change anything on the subscription, ...
I'm using the boku mobile payment method to pay the premium subscription and it worked fine for almost one year but suddenly it said that the payment failed even though i got enough money on my phonr...
Not applicable
505 Views
1 replies
0 likes
I had 2 spotify accounts. I upgraded the wrong one to Family.I have now paid $14.99 twice! How do I get a refund on the incorrect account? My Question or Issue
I had 2 spotify accounts. I upgraded the wrong one to Family. I have now paid $14.99 twice! How do I get a refund on the incorrect account? My Question or Issue
Not applicable
550 Views
1 replies
0 likes
Please help to cancel my subscription. I've tried several times and I was unable to do so.
Please help to cancel my subscription. I've tried several times and I was unable to do so.
Spotify Star
719 Views
1 replies
0 likes
PlanPremiumCountryIndonesiaDeviceOppo F7Operating SystemAndroid My Question or Issue Hi, I'm confused in my subcription. I was extending my premium subscription 5 days ago then today I accidently change into premium for family. How to get back to my ...
Plan Premium Country Indonesia Device Oppo F7 Operating System Android My Question or Issue Hi, I'm confused in my subcription. I was extending my premium subscription 5 days a...
Spotify Star
3776 Views
9 replies
0 likes
PlanPremiumCountry IrsaelDeviceXiaomi redmi note 5Operating SystemAndroid and Windoes 10 My Question or Issue Ok so my paypal account is maxed atm.. i cant pay for my premium, i was wondering if i could still have my premium until the second of sept ...
Plan Premium Country Irsael Device Xiaomi redmi note 5 Operating System Android and Windoes 10 My Question or Issue Ok so my paypal account is maxed atm.. i cant ...
Roadie
5851 Views
3 replies
0 likes
Me estan cobrando un cargo de 99 pesos, ya cancele todas las suscripciones de los aparatos pero me sigue saliendo ese cobro, como puedo saber a que correo esta ligado esa suscripcion? en el banco no pudieron cancelar.
Me estan cobrando un cargo de 99 pesos, ya cancele todas las suscripciones de los aparatos pero me sigue saliendo ese cobro, como puedo saber a que correo esta ligado esa suscripcion? en el banco no ...
Roadie
694 Views
1 replies
0 likes
Having a payment failed issue. Tried updating my payment and it still gave me the same messgae even when I tried a different credit card. Is there any customer support that isn't on twitter? The facebook messaging is completely useless for these thin...
Having a payment failed issue. Tried updating my payment and it still gave me the same messgae even when I tried a different credit card. Is there any customer support that isn't on twitter? T...
Spotify Star
690 Views
1 replies
0 likes
So I want to join my family’s plan, but I don’t want anyone seeing what I listen to (it’s a lot of guilty pleasure pop songs). I’ve heard that the admin can see what everyone on the plan is listening to, and that’s why I’m hesitant to join. Is this t...
So I want to join my family’s plan, but I don’t want anyone seeing what I listen to (it’s a lot of guilty pleasure pop songs). I’ve heard that the admin can see what everyone on the plan is list...
Community Legend
69893 Views
1 replies
0 likes
PlanPremiumCountry CanadaOperating SystemAndroid Oreo My Question or Issue I uninstalled spotify a few times in the last few months in order to play large games, since my internal storage is tiny. Upon my recent reinstall it says I can't download mus...
Plan Premium Country Canada Operating System Android Oreo My Question or Issue I uninstalled spotify a few times in the last few months in order to play large games, since ...
Spotify Star
311 Views
1 replies
0 likes
PlanFreeCountry TurkeyDeviceiphone 7 plusOperating System(iOS 11) My Question or IssueMy family subscription cancelled because spotify coulndt received payment it is ok. spotify still refuses all my debit cards and credit cards. my moms and gf’s card...
Plan Free Country Turkey Device iphone 7 plus Operating System (iOS 11) My Question or Issue My family subscription cancelled because spotify coulndt received payment it is ok....
Spotify Star
244 Views
1 replies
0 likes
Hi, I live in the U.S.A, and I am visiting Ukraine for a bit over two weeks. I've been using Spotify premium for some time now and have set it up to pay automatically on the 22, of every month. Recently I got a message to update my payment. So I trie...
Hi, I live in the U.S.A, and I am visiting Ukraine for a bit over two weeks. I've been using Spotify premium for some time now and have set it up to pay automatically on the 22, of every mont...
Community Legend
424 Views
1 replies
0 likes
Im getting charged twice a month but i still dont have my Premium, dont have any receipts in my acc, want to stop my premium which i didn't get Phone: Huawei P10 Lite Spotify app
Im getting charged twice a month but i still dont have my Premium, dont have any receipts in my acc, want to stop my premium which i didn't get Phone: Huawei P10 Lite Spotify app&...
Spotify Star
377 Views
1 replies
0 likes
I couldn't see how to contact Spotify anymore. Looks like they've removed the option to email them? Basically I wanted to say that as a Premium user I pay not to hear ads. I think that songs which have station idents or DJ announcements in them are a...
I couldn't see how to contact Spotify anymore. Looks like they've removed the option to email them? Basically I wanted to say that as a Premium user I pay not to hear ads. I think that songs which ha...
Regular
686 Views
6 replies
0 likes
My Question or Issue Hi i availed 3 months premium promo for 129 only. My acct will be renewed on 23rd os Sept but spotify already charged me 129 today August 23. Can you help me get back the charges they made? It doesn’t seem right. Thanks
My Question or Issue Hi i availed 3 months premium promo for 129 only. My acct will be renewed on 23rd os Sept but spotify already charged me 129 today August 23. Can you hel...
Spotify Star
245 Views
1 replies
0 likes
País Brasil Minha pergunta ou problema Não estou conseguindo comprar um Plano Premium Familiar, há duas semanas que estão tentando e nada aparecer (Falha no pagamento. Tente novamente ou use outra forma de pagamento.) Alguem por Favor pode me ajudar?...
País Brasil Minha pergunta ou problema Não estou conseguindo comprar um Plano Premium Familiar, há duas semanas que estão tentando e nada aparecer (Falha no pagamento. ...
Spotify Star
324 Views
3 replies
0 likes
PlanPremiumCountry ArgentinaDeviceLg G6Operating SystemAndroid My Question or Issue I reinserted my debit mastercard but the error continues and when i try to introudce de debit card it tries to upgrade it to family plan, idont know how to pay the 2 ...
Plan Premium Country Argentina Device Lg G6 Operating System Android My Question or Issue I reinserted my debit mastercard but the error continues and when i try to intro...
Spotify Star
263 Views
1 replies
0 likes
PlanPremiumCountryAustralia DeviceiPhone 6/PCOperating SystemiOS/Windows 10 My Question or IssueHi!I’ve used Spotify for awhile now be it off and on however I’m looking to keep my subscription on, sadly I’m having a issue that really off puts me.On A...
Plan Premium Country Australia Device iPhone 6/PC Operating System iOS/Windows 10 My Question or Issue Hi! I’ve used Spotify for awhile now be it off and on however I’...
Spotify Star
492 Views
3 replies
0 likes
I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.
I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.
Spotify Star
361 Views
1 replies
0 likes
