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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5063 Views
  • 23 replies
  • 2 likes
  • 5063 Views
  • 23 replies
  • 2 likes

60 day trial offer expiration

I was recently sent an email explaining I got selected for the 60 day trial offer, as a 'present' for my birthday.This month isn't the optimal time of the year for me to sign up to this trial offer, so I would rather apply later on. Can I do so? Can ...

  • Newbie
  • I was recently sent an email explaining I got selected for the 60 day trial offer, as a 'present' for my birthday. This month isn't the optimal time of the year for me to sign up to this trial offer...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

yearly payment plan

hi there, i have had spotify for quite some time but i am trying to figure out how to change my payment plan from monthly payments to yearly payment. ive read around but i cant seem to find anything that allows me to change or upgrade.

  • Newbie
  • hi there, i have had spotify for quite some time but i am trying to figure out how to change my payment plan from monthly payments to yearly payment. ive read around but i cant seem to find anything ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium for family

Owner of the Premium for Family forgot their email and password. I wanna cancel that subscription, and create a new one. Is there any way to cancel that subscription without having access to the account? If I create a new premium plan, I don't want t...

  • Newbie
  • Owner of the Premium for Family forgot their email and password. I wanna cancel that subscription, and create a new one. Is there any way to cancel that subscription without having access to the acco...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Billing me for a premium account I don't have

Hey all, i canceled my my Spotify premium a while ago (don't remember exactly when). My account is listed as "free". But spotify has been charging me for premium every month - just noticed (should have noticed earlier). What can i do? I filled out a ...

  • Casual Listener
  • Hey all,   i canceled my my Spotify premium a while ago (don't remember exactly when). My account is listed as "free".    But spotify has been charging me for premium every month -...
  • tenjohn23
  • Newbie
  • 880 Views
  • 5 replies
  • 0 likes
  • 880 Views
  • 5 replies
  • 0 likes

Superuser Contribution Live Chat with Spotify?

How can I get a live chat with Spotify? I am stuck in limbo between my mobile provider and Spotify.

  • Casual Listener
  • How can I get a live chat with Spotify?  I am stuck in limbo between my mobile provider and Spotify.  
  • Alfredo
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card changed but no subscription

Hello,I have recently changed my credit card in my account on the 22nd April and ask for a unique payment for the year. The payment is done for my bank but Spotify France is keeping saying that there is no payment method... And now Spotify Premium an...

  • Newbie
  • Hello, I have recently changed my credit card in my account on the 22nd April and ask for a unique payment for the year. The payment is done for my bank but Spotify France is keeping saying that the...
  • Alfredo
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscrito a spotify premium y a spotify familiar

Hola ya tenia una cuenta spotify premium, pero ahora me he suscrito a spotify familiar, pagara doble suscripcion? O solo pagare lo que vale la suscripción de spotify familiar?

  • Newbie
  • Hola ya tenia una cuenta spotify premium, pero ahora me he suscrito a spotify familiar, pagara doble suscripcion? O solo pagare lo que vale la suscripción de spotify familiar?
  • Mathues_R
  • Newbie
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sms pin tidak masuk

Mohon bantuannya, saya mau berlangganan spotify premium via pulsa indosat, tapi sms pin tidak masuk sekalipun, balance saldo mencukupi, tolong solusi nya ke *snip*

  • Newbie
  • Mohon bantuannya, saya mau berlangganan spotify premium via pulsa indosat, tapi sms pin tidak masuk sekalipun, balance saldo mencukupi, tolong solusi nya ke *snip*
  • SergioDavid
  • Roadie
  • 1777 Views
  • 1 replies
  • 1 likes
  • 1777 Views
  • 1 replies
  • 1 likes

Superuser Contribution me han cobrado dos veces en elmismo mes

Hola,Durante el mes de abril se me ha cobrado dos veces 9,99 euros, me devolveran una de ellas?

  • Newbie
  • Hola, Durante el mes de abril se me ha cobrado dos veces 9,99 euros,  me devolveran  una de ellas?
  • SergioDavid
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Por qué me modifica el método de pago?

El tipo de contrato que contraje con Spotify es por el método de pago en SOLES, pero me he dado con la sorpresa de qué me han cobrado en dólares, obviamente sin consentimiento, no estoy de acuerdo con esto. Necesito una solución a esto.

  • Casual Listener
  • El tipo de contrato que contraje con Spotify es por el método de pago en SOLES, pero me he dado con la sorpresa de qué me han cobrado en dólares, obviamente sin consentimiento, no estoy de acuerdo co...
  • SergioDavid
  • Roadie
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Family Plan

I just started the family plan but only one person is able to listen to music at a time why is not working?

  • Newbie
  • I just started the family plan but only one person is able to listen to music at a time why is not working?
  • RobiP
  • Music Fan
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu won’t let me login

I can’t login to Hulu and I called hulu and they said my email isn’t associated with a hulu account (Although it had been working for weeks and suddenly stopped) yet I’m still playing for Spotify+Hulu. I tried unsubscribing from Spotify and redoing i...

  • Visitor
  • I can’t login to Hulu and I called hulu and they said my email isn’t associated with a hulu account   (Although it had been working for weeks and suddenly stopped) yet I’m still playing for...
  • SergioDavid
  • Roadie
  • 4636 Views
  • 1 replies
  • 0 likes
  • 4636 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium pausado. Medio de pago, débito automático. Qué ocurre?

Tengo el servicio Premium desde hace MUCHO tiempo y de repente me aparece el servicio "en pausa" sin poder siquiera escuchar una canción. Qué ocurrió? Qué puedo hacer? No me permite sign-out/sign-up tampoco.. Me estoy fastidiando durante todo este ti...

  • Newbie
  • Tengo el servicio Premium desde hace MUCHO tiempo y de repente me aparece el servicio "en pausa" sin poder siquiera escuchar una canción. Qué ocurrió? Qué puedo hacer? No me permite sign-out/sign-up ...
  • SergioDavid
  • Roadie
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Superuser Contribution Para çekilip üyelik iptal ediliyor

Ay içersinde 2 kere Finansbank hesabımdan para çekilip üyeliğim durduruluyor. Bunun mantikli bir açıklaması var mı?

  • Newbie
  • Ay içersinde 2 kere Finansbank hesabımdan para çekilip üyeliğim durduruluyor. Bunun mantikli bir açıklaması var mı?
  • SergioDavid
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution La invitación no funciona

Recibí la invitación familiar y al poner los datos como son me dice que no se puede y no se porque??

  • Newbie
  • Recibí la invitación familiar y al poner los datos como son me dice que no se puede y no se porque?? 
  • SergioDavid
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old email doesn’t work family

Hi sorry! I just have a question we joined family premium last april and then yesterday suddenly all of us removed by spotify. Then when we tried to join again with the same email we used previously it’s unable. So some of the members did a new email...

  • Newbie
  • Hi sorry! I just have a question we joined family premium last april and then yesterday suddenly all of us removed by spotify. Then when we tried to join again with the same email we used previously ...
  • SergioDavid
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution cuenta de regalo

ya realicé el pago en oxxo de una tarjeta de regalo, que sigue?

  • Newbie
  • ya realicé el pago en oxxo de una tarjeta de regalo, que sigue?
  • SergioDavid
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to join Family plan?

I have the correct address and everything but it keeps telling me that I'm unable to join the family plan. I also can't for the life of me find how to talk to an actual person to get this resolved...

  • Newbie
  • I have the correct address and everything but it keeps telling me that I'm unable to join the family plan. I also can't for the life of me find how to talk to an actual person to get this resolv...
  • SergioDavid
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium Plan Reverted Back to Regular Premium Without My Input

Hi, I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to my account was $11.99, I was expecting it to be $17.99. I have si...

  • Newbie
  • Hi,   I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to ...
  • SergioDavid
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't buy Spotify Premium

Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've tried to troubleshoot several times. I haven't typed th...

  • Visitor
  • Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've trie...
  • SergioDavid
  • Roadie
  • 862 Views
  • 3 replies
  • 0 likes
  • Premium help
    Premium problem with pay
    Subscription
  • 862 Views
  • 3 replies
  • 0 likes