Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46808 Views
  • 77 replies
  • 27 likes
  • 46808 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 73341 Views
  • 268 replies
  • 21 likes
  • 73341 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5145 Views
  • 1 replies
  • 6 likes
  • 5145 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145217 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145217 Views
  • 0 replies
  • 26 likes

Solved!!Superuser Contribution [LOCAL FILES] Disabling "Show Local Files" does NOT prevent Spotify from accessing sources

If the sub-options for local file sources are NOT disabled, the Spotify desktop app will still attempt to access local files present. To wit, I had some FLACs from Bandcamp in my Downloads folder. "Show Local Files" unchecked. Went to rewrite the tag...

  • Visitor
  • If the sub-options for local file sources are NOT disabled, the Spotify desktop app will still attempt to access local files present.   To wit, I had some FLACs from Bandcamp in my Downloads f...
  • Eni
  • Moderator
  • 959 Views
  • 3 replies
  • 0 likes
  • bug
    local files
    Windows
  • 959 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Windows 10][Desktop] Full screen exceeds boundaries when switching from 2k to full HD monitor

PlanPremiumCountryItalyDeviceLaptopOperating SystemWindows 10 My Question or IssueNote: below, full screen refers to the app full screen, not the player full screen.I have two monitors, one 2K (main, external monitor) and one Full HD (laptop, seconda...

  • Casual Listener
  • Plan Premium Country Italy Device Laptop Operating System Windows 10   My Question or Issue Note: below, full screen refers to the app full screen, not the player full screen. I h...
  • CarlosE
  • Moderator
  • 1956 Views
  • 1 replies
  • 0 likes
  • 1956 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Windows 10][Desktop] Player full screen shows wrong song progress

PlanPremiumCountryItalyDeviceLaptopOperating SystemWindows 10 My Question or IssueWhen I decide to switch to player full screen (meaning, I use the toggle on bottom right to see only the song that is playing in full screen) while playing a song, the ...

  • Casual Listener
  • Plan Premium Country Italy Device Laptop Operating System Windows 10   My Question or Issue When I decide to switch to player full screen (meaning, I use the toggle on bottom right to ...
  • Alex
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently Played under Your Library empty

Plan: PremiumCountry: USDevice: Windows 10 PC Hello, I've had a problem with my recently played tab under the your library section for the past couple of weeks where it shows up as nothing here yet, even though I've been using spotify daily. Searchin...

  • Casual Listener
  • Plan: Premium Country: US Device: Windows 10 PC    Hello, I've had a problem with my recently played tab under the your library section for the past couple of weeks where it shows ...
  • Alex
  • Spotify Legend
  • 1904 Views
  • 12 replies
  • 2 likes
  • Recently Played
  • 1904 Views
  • 12 replies
  • 2 likes

Superuser Contribution i do not want to see 'whats trending' on my home page

PlanPremiumCountryAustraliaOperating SystemWindows 10 My Question or Issue'What's Trending' is the first thing that shows up when I open spotify every day. It is showing me a bunch of podcasts made by bigots and other people I'm generally not interes...

  • Casual Listener
  • Plan Premium Country Australia Operating System Windows 10   My Question or Issue 'What's Trending' is the first thing that shows up when I open spotify every day. It is showing me a bun...
  • seajr
  • Casual Listener
  • 1335 Views
  • 2 replies
  • 8 likes
  • 1335 Views
  • 2 replies
  • 8 likes

Superuser Contribution Recently Played section doesn't have a "See All" option

PlanPremiumCountryFinlandDeviceDell 5410Operating SystemWindows 10 My Question or IssueThrough the last two updates, the "See All" option has disappeared from the Recently Played section. It's only on my PC and still shows on my iPhone.

  • Regular
  • Plan Premium Country Finland Device Dell 5410 Operating System Windows 10   My Question or Issue Through the last two updates, the "See All" option has disappeared from the Recently Pl...
  • Alex
  • Spotify Legend
  • 1340 Views
  • 9 replies
  • 0 likes
  • 1340 Views
  • 9 replies
  • 0 likes

Solved!! local files on the new update

PlanPremiumCountry Device Operating SystemWindows 10 My Question or IssueI enabled local files, but I don't see any option for them in the sidebar. Where do I go to access my local files in the new update?

  • Casual Listener
  • Plan Premium Country   Device   Operating System Windows 10   My Question or Issue I enabled local files, but I don't see any option for them in the sidebar. Where do I go to...
  • ziul123
  • Regular
  • 5115 Views
  • 4 replies
  • 2 likes
  • 5115 Views
  • 4 replies
  • 2 likes

Superuser Contribution followers can't see my activity

Hi, I have the "Share my listening activity on Spotify" option on but none of my followers can see what I'm listening to. I tried reinstalling the Spotify application, turning the option on and off, and also tried logging off and on again but nothing...

  • Casual Listener
  • Hi, I have the "Share my listening activity on Spotify" option on but none of my followers can see what I'm listening to. I tried reinstalling the Spotify application, turning the option on and ...
  • Ulya
  • Newbie
  • 792 Views
  • 2 replies
  • 0 likes
  • 792 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local files messed up my spotify app

I was trying to load some local files on my pc and once they loaded in I tried to listen to one of the songs and after that Spotify kept asking for me to reload the page and every time I try it just kept asking me to reload the page please help.

  • Newbie
  • I was trying to load some local files on my pc and once they loaded in I tried to listen to one of the songs and after that Spotify kept asking for me to reload the page and every time I try it just ...
  • CarlosE
  • Moderator
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving app between monitors with different scaling

PlanPremiumDeviceLaptop with 4K monitorOperating SystemWindows 10My Question or IssueWith an external monitor, the app will behave strange when I move it between the monitors. I run the 4K monitor in 175% scaling and the external monitor on 100% scal...

  • Casual Listener
  • Plan Premium Device Laptop with 4K monitor Operating System Windows 10 My Question or Issue With an external monitor, the app will behave strange when I move it between the monitors. I run the...
  • Eni
  • Moderator
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Superuser Contribution Black screen

Operating SystemWindows 10 ProMy Question or IssueSo when I start Spotify I get a Black screen for already like 1 Month. It worked for a day when I started a installer on my Desktop and it worked once I think after I started it more than 20 times and...

  • Visitor
  • Operating System Windows 10 Pro My Question or Issue So when I start Spotify I get a Black screen for already like 1 Month. It worked for a day when I started a installer on my Desktop and it work...
  • Novy
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple issues

PlanPremiumCountryUKDeviceDesktop Computer Intel i9, 32GB Ram, 1080ti GPUOperating SystemWindows 10Spotify Version@latestMy Question or Issue(s)1: Text and icons are not smooth: Previous UI for comparison: 2: Double copyright notices on bottom of alb...

blury text & icons.PNG blury text.PNG non - blury text - old ui.PNG non - blury text & icons - old ui.PNG
  • Music Fan
  • Plan Premium Country UK Device Desktop Computer Intel i9, 32GB Ram, 1080ti GPU Operating System Windows 10 Spotify Version @latest My Question or Issue(s) 1: Text and icons are not...
  • Eni
  • Moderator
  • 458 Views
  • 1 replies
  • 8 likes
  • bring old ui back
    broken ui
    rubbish
  • 458 Views
  • 1 replies
  • 8 likes

Superuser Contribution Spotify Desktop just doesnt work

PlanPremiumCountryMexicoDevice(Windwos PC)Operating SystemEdition Windows 10 ProVersion 20H2OS build 19042.985 My Question or IssueSpotify Version: 1.1.60.672.g6ad9c215-a same issue for the past 4/5 months or so, being paying this thing to not use it...

  • Regular
  • Plan Premium Country Mexico Device (Windwos PC) Operating System Edition Windows 10 Pro Version 20H2 OS build 19042.985   My Question or Issue Spotify Version: 1.1.60.672.g6ad9c...
  • Eni
  • Moderator
  • 393 Views
  • 2 replies
  • 0 likes
  • Lag
    laggy
    not working
    unresponsive
  • 393 Views
  • 2 replies
  • 0 likes

Superuser Contribution Blacked out playlists and buttons

Sometimes my home, search button and playlists are blacked out. Making it hard to see with combination of the dark application. PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10

  • Newbie
  • Sometimes my home, search button and playlists are blacked out. Making it hard to see with combination of the dark application.    Plan Premium Country Netherlands Device PC Operati...
  • Ivan
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps crashing after 5 minutes

PlanPremiumCountryBelgiumDeviceHP Envy laptop 13-ad0xxOperating SystemWindows 10 My Question or IssueI've posted this question before, for my laptop and phone.I open the app, my music plays for 5 minutes or so and then my app crashes and closes.The p...

  • Casual Listener
  • Plan Premium Country Belgium Device HP Envy laptop 13-ad0xx Operating System Windows 10   My Question or Issue I've posted this question before, for my laptop and phone. I open the ap...
  • Alex
  • Spotify Legend
  • 1022 Views
  • 5 replies
  • 0 likes
  • 1022 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why does the new desktop update absolutely suck? So many features GONE.

Spotify updated about a week ago on my laptop, and it's absolute trash now. I can no longer edit playlist photos or descriptions. When I click on my profile, I can't view my account the way others do anymore. I can't change the order of playlists any...

  • Visitor
  • Spotify updated about a week ago on my laptop, and it's absolute trash now. I can no longer edit playlist photos or descriptions. When I click on my profile, I can't view my account the way others do...
  • iNNoVation
  • Casual Listener
  • 4502 Views
  • 24 replies
  • 52 likes
  • 4502 Views
  • 24 replies
  • 52 likes

Superuser Contribution [Desktop][Browse] Get back to the orginal position in the album library

Hi! The new update of the desktop app looks very nice and the overall user experience has improved in my opinion. I figured there is something that was better implemented before though: as an album listener I have a big album library which I tend to ...

  • Casual Listener
  • Hi! The new update of the desktop app looks very nice and the overall user experience has improved in my opinion. I figured there is something that was better implemented before though: as an album l...
  • Mihail
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 3 likes
  • Browse
    Desktop
  • 308 Views
  • 1 replies
  • 3 likes

Superuser Contribution [Desktop][Playlists] Add the recently added feature from Android

a recent update taht redesinged the UI seems to have removed then option to sort playlists by recently added. Personaly i only listen to my playlists. The feature still exist on Android so it seems like it accidentaly got dropped...

  • Visitor
  • a recent update taht redesinged the UI seems to have removed then option to sort playlists by recently added. Personaly i only listen to my playlists. The feature still exist on Android so it seems l...
  • Mihail
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Playlist Images Don't Load and Folders Don't Appear on New Windows UI

I have a lot of playlists that I use a lot of folders to keep sorted; without folders my library would be a practically unusable mess. I always used to use the big icons in the center to navigate, but with the new UI, that is very difficult. Folders ...

  • Casual Listener
  • I have a lot of playlists that I use a lot of folders to keep sorted; without folders my library would be a practically unusable mess. I always used to use the big icons in the center to na...
  • Mihail
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 2 likes
  • Desktop
    Other
  • 259 Views
  • 1 replies
  • 2 likes

Superuser Contribution For $120 a year the new desktop sucks. Please revert!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify Legend
  • 506 Views
  • 5 replies
  • 1 likes
  • 506 Views
  • 5 replies
  • 1 likes