Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: email

Labels

Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Alex
  • Moderator
  • 32091 Views
  • 43 replies
  • 5 likes
  • Premium for Students
  • 32091 Views
  • 43 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 15797 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 15797 Views
  • 9 replies
  • 0 likes

What email do I put on the university request?

PlanFreeCountry PortugalDeviceHuawei P9 Lite So I wanna use the student discount promo to buy Spotify Premium, but my university isn't an option, what email do I use on the university request? My school one, or my personal that doesnt have correlatio...

  • Newbie
  •   Plan Free Country  Portugal Device Huawei P9 Lite   So I wanna use the student discount promo to buy Spotify Premium, but my university isn't an option, what email do I use o...
  • Maxim
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • .edu
    email
    student discount
    university request
  • 599 Views
  • 1 replies
  • 0 likes

Another account with my student information???

PlanPremium/StudentCountry USADevicePC, iPhone 7Operating SystemWindows 10 My Question or Issue Someone please help me before I lose my mind. First of all, why doesn't Spotify have an EMAIL or CUSTOMER SERVICE hotline? Any time I try to click on a FA...

  • Newbie
  • ...ll, why doesn't Spotify have an EMAIL or CUSTOMER SERVICE hotline? Any time I try to click on a FAQ subject, it does not answer my question. Second, my account keeps telling me to verify my email, but I r...
  • Keanu_C
  • Spotify Star
  • 576 Views
  • 1 replies
  • 0 likes
  • billed twice
    email
    email issues
    reset email
  • 576 Views
  • 1 replies
  • 0 likes

Why I Can't Delete My Account

Super frustrated. Why doesn't Spotify have a help phone number?!?!? I want to be able to use Spotify premium student with Hulu.Currently my "student status" is linked to the account with my facebook. The email for that facebook (even though I've upda...

  • Regular
  • ...ith my facebook. The email for that facebook (even though I've updated it since) is an email that has been disabled.  To activate Hulu, I have to accept an email through that account- which I c...
  • 362 Views
  • 0 replies
  • 0 likes
  • Deleting
    email
    Facebook
    Hulu
    Premium
    Student
  • 362 Views
  • 0 replies
  • 0 likes