Help Wizard

Step 1

NEXT STEP

Topics with Label: Premium for Family

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 133069 Views
  • 32 replies
  • 8 likes
  • 133069 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify family link isn’t working

PlanPremium familyCountryUKDeviceiPhone 12 Pro MaxOperating SystemIOS 16 My Question or IssueEvery time I am sending my boyfriend a link to join my Spotify family plan, the link when opening just displays a Spotify page with an error 404 image. I hav...

  • Casual Listener
  •   Plan Premium family Country UK Device iPhone 12 Pro Max Operating System IOS 16   My Question or Issue Every time I am sending my boyfriend a link to join my Spotify family p...
  • Elliminiator
  • Casual Listener
  • 4366 Views
  • 14 replies
  • 0 likes
  • Premium for Family
  • 4366 Views
  • 14 replies
  • 0 likes

Premium Family Plan Manager Sees Unlocked Audiobooks But No Play Option

PlanPremium FamilyCountryUSADeviceiPhone 13Operating Systemlatest iOS My Question or IssueI’m the plan manager for our US premium family plan for which I autopay monthly. In the iOS Spotify app, I can see audiobooks and none have a lock on them. I ca...

  • Visitor
  • Plan Premium Family Country USA Device iPhone 13 Operating System latest iOS   My Question or Issue I’m the plan manager for our US premium family plan for which I autopay monthly. I...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 118 Views
  • 1 replies
  • 0 likes

Solved!! Privacidad Plan Premium Familiar

Hola, Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. Es decir, tener privacidad y que yo sea la única persona que ...

  • Casual Listener
  • Hola,   Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. E...
  • ximidiaz
  • Visitor
  • 1423 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 1423 Views
  • 3 replies
  • 2 likes

Cancel family premium

PlanPremiumCountryCzech Republic Device(iPhone 13 pro, iPhone 13 Pro Max, iPhone 13mini, iPhone 14 Pro)Operating System(iOS 17.3.1) My Question or IssueOur main member died and we don’t know the login. And we need to cancel the family premium.

  • Casual Listener
  • ...ain member died and we don’t know the login. And we need to cancel the family premium.
  • Bittencourt
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks

I am account manager on family plan. I can listen to audiobooks on web app but locked in phone app

  • Visitor
  • I am account manager on family plan. I can listen to audiobooks on web app but locked in phone app
  • Vasil
  • Moderator
  • 317 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 317 Views
  • 2 replies
  • 0 likes

using Spotify family simultaneously on Sonos and mobile simultaneously

Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've got 3 accounts left on my Spotify family premium. Last week I went out and I no...

  • Casual Listener
  • Hi,   I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account).    Now, I've g...
  • Billy-J
  • Spotify Star
  • 143 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 3 replies
  • 0 likes

Superuser Contribution Content in Family Kids is not available ("Oops...")

PlanFamily PremiumCountryGermanyDeviceDiverseOperating SystemAndroid My Question or IssueThere is a lot of content that is shown in Spotify for Kids, but if we click on it, there's only an error message: "Hoppla, dies ist gerade nicht verfügbar." (so...

  • Regular
  • Plan Family Premium Country Germany Device Diverse Operating System Android   My Question or Issue There is a lot of content that is shown in Spotify for Kids, but if we click on it, t...
  • Small87
  • Visitor
  • 4258 Views
  • 34 replies
  • 0 likes
  • Premium for Family
  • 4258 Views
  • 34 replies
  • 0 likes

Visa payments

PlanFamily/ premium CountryEgypt Device(Samsung Galaxy a24)Operating System(Android 14 ) My Question or IssueI'm trying to resubscribe to family premium by visa but it sends me a message that the payment method cannot be done. Why is that??

  • Visitor
  • Plan Family/ premium  Country Egypt  Device (Samsung Galaxy a24) Operating System (Android 14 )   My Question or Issue I'm trying to resubscribe to family premium by visa b...
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 1 replies
  • 0 likes

Can't Join Family Plan

PlanPremiumCountrySingapore My Question or IssueI got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your addresses didn’t match. Ask the person who invited you to double-check the ad...

  • Casual Listener
  • Plan Premium Country Singapore   My Question or Issue I got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your a...
  • Heylinz1
  • Casual Listener
  • 306 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 306 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium family plan: music stops when another account starts playing

PlanPremiumCountryUSADevicePixel 7, Google home minisOperating SystemAndroid 13 My Question or IssueI'm a part of a premium family account, where there are 2 users with separate accounts. Both accounts are linked via the Google Home app to various sm...

  • Visitor
  •   Plan Premium Country USA Device Pixel 7, Google home minis Operating System Android 13   My Question or Issue I'm a part of a premium family account, where there are 2 users w...
  • Ivelina
  • Moderator
  • 980 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 980 Views
  • 5 replies
  • 1 likes

Can family members link accounts so that we can automatically play each other's playlists

We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?

  • Casual Listener
  • We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?
  • Bittencourt
  • Spotify Star
  • 109 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 109 Views
  • 3 replies
  • 1 likes

Allowing Explicit content

PlanFamily PremiumCountryAustraliaDeviceMacbook Pro, iPhone XROperating System My Question or IssueMy dad and I have a Family Premium Plan. When he was setting up the account, he made sure to block explicit content. Later on, when I noticed I wasn't ...

  • Visitor
  • Plan Family Premium Country Australia Device Macbook Pro, iPhone XR Operating System   My Question or Issue My dad and I have a Family Premium Plan. When he was setting up the a...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant play on two devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn my daily commute, I listen to spotify. Often my son will be home and will ask Alexa to pla...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On my d...
  • CDRowell
  • Newbie
  • 293 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 293 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution I can't use Audiobooks on my Family plan.

Hi, I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't.I did some research, and apparently only Plan Managers can use Audiobooks.Why is this? And will this perhaps change in the future? Thanks,-Sam My details: Spoiler (H...

  • Casual Listener
  • Hi,   I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't. I did some research, and apparently only Plan Managers can use Audiobooks. Why is this? And will t...
  • 31ctjerkpxqqadpxl2p6
  • Casual Listener
  • 3619 Views
  • 10 replies
  • 1 likes
  • Premium for Family
  • 3619 Views
  • 10 replies
  • 1 likes

Superuser Contribution Error Message "You Need to live at the same address"

I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting and I watch my family members put in the same addres...

  • Regular
  • I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address"  I have confirmed my address in the account s...
  • BogdannnZ
  • Visitor
  • 29146 Views
  • 60 replies
  • 4 likes
  • Premium for Family
  • 29146 Views
  • 60 replies
  • 4 likes

There was a problem. Please try again later.

My Question or IssueMy mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) can't. Every time I try, no matter the device, it simp...

  • Newbie
  • My Question or Issue My mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) c...
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 66 Views
  • 1 replies
  • 0 likes

I can’t manage my members

PlanPremium Countryusa Devicemacbook and iPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question: There is no Way to manage members in the member list. No buttons to edit update delete nothing. I’ve logged into the app and the we...

  • Casual Listener
  • Plan Premium  Country usa   Device macbook and iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question:   There is no Way to manage membe...
  • Maxim
  • Spotify Star
  • 204 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 204 Views
  • 5 replies
  • 0 likes

Why my family members can see each other

I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made privatePlanFree/PremiumCountryNigeria

  • Visitor
  • I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made private Plan Free/Premium Country Nigeria
  • Bittencourt
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 96 Views
  • 1 replies
  • 0 likes

Can't access audiobooks as family plan manager

PlanPremiumCountryIreland My Question or IssueHiI'm trying to access audiobooks on the family plan as a plan manager, but they all seem to be locked. I'm in Ireland, but based on the newsroom article it's available in my location. Any advice on what ...

  • Casual Listener
  • Plan Premium Country Ireland   My Question or Issue Hi I'm trying to access audiobooks on the family plan as a plan manager, but they all seem to be locked.  I'm in Ireland, but b...
  • Maxim
  • Spotify Star
  • 214 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 214 Views
  • 5 replies
  • 1 likes

Problems with join family premium plan

Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on.The problem is that the rest of my family and I are not allowed to join even though the invitation was sent to...

  • Newbie
  • Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on. The problem is that the rest of my family and I are not a...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 171 Views
  • 1 replies
  • 0 likes