Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Advertisements

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59785 Views
  • 25 replies
  • 5 likes
  • 59785 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35558 Views
  • 19 replies
  • 2 likes
  • 35558 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26684 Views
  • 16 replies
  • 2 likes
  • 26684 Views
  • 16 replies
  • 2 likes

Superuser Contribution Why do I hear adverts with a premium membership?

Hi there,I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why? PlanPremiumCountryItaly

  • Casual Listener
  • Hi there, I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why?   Plan Premium Country Italy
  • Dian
  • Moderator
  • 478 Views
  • 1 replies
  • 0 likes
  • advert
    Advertisements
    Premium
  • 478 Views
  • 1 replies
  • 0 likes

Advertising on a premium account.

PlanPremiumCountry CanadaDeviceiPhone 7Operating SystemiOS 10 My Question or Issue Pretty sure this is considered advertisement..but I pay 9.99$ every month to not see any so I’d appreciate this not to on there anyone else agree it’s like drake again...

4C4F7E06-6EDF-42B3-9FE9-DD02FC7F6F4F.png
  • Newbie
  •   Plan Premium Country  Canada Device iPhone 7 Operating System iOS 10   My Question or Issue  Pretty sure this is considered advertisement..but I pay 9.99$ every month...
  • Jose_M
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Advertisements
  • 225 Views
  • 1 replies
  • 0 likes