Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: App

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61595 Views
  • 25 replies
  • 5 likes
  • 61595 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36720 Views
  • 19 replies
  • 2 likes
  • 36720 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28014 Views
  • 16 replies
  • 3 likes
  • 28014 Views
  • 16 replies
  • 3 likes

Superuser Contribution Songs skip when mobile app not up.

PlanPremiumCountryUSA Device(iPhone seOperating System(iOS 10, Android Oreo, Windows 10,etc.)I used to be able to play anything and be on other apps. Recently it’s making me keep the mobile app up all the time to play. I searched in a few threads but...

  • Regular
  • Plan Premium Country USA  Device (iPhone se Operating System (iOS 10, Android Oreo, Windows 10,etc.) I used to be able to play anything and be on other apps. Recently it’s making m...
  • Alex
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • App
    Premium
    skip
  • 198 Views
  • 1 replies
  • 0 likes

What are the benefit for free user?

What are the benefit for free user on the app ? I found what spotify don't improved the experience of app for free user.

  • Composer
  • What are the benefit for  free user on the app ?    I found what spotify  don't  improved the experience of app  for free user.      
  • Billy-J
  • Spotify Star
  • 344 Views
  • 3 replies
  • 0 likes
  • App
    features
    Free
  • 344 Views
  • 3 replies
  • 0 likes

Solved!! Premium duo

PlanPremium duoCountryCanada Deviceiphone xroperating System(iOS 13.3.1) My Question or Issue I just joined Premium Duo. The invite link worked for my bf. I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supp...

  • Casual Listener
  • ...f. I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supposed to show the change to Duo? Also, my bf has started listening to music but did not have a spotify a...
  • charlotte2121
  • Casual Listener
  • 2268 Views
  • 2 replies
  • 0 likes
  • Account
    App
    Mobile
    Premium
  • 2268 Views
  • 2 replies
  • 0 likes

Solved!! 3 month premium shows up as 1 on app

PlanPremiumCountrySingaporeDeviceHuawei Honor PlayOperating SystemAndroid 9QuestionI just bought and redeemed a 3 month gift card for Spotify Premium. However, on the mobile app it shows that I have only 29 days before I need to go online whilst the ...

  • Casual Listener
  • Plan Premium Country Singapore Device Huawei Honor Play Operating System Android 9 Question I just bought and redeemed a 3 month gift card for Spotify Premium. However, on the mobile app i...
  • Bethany_Dawn
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • App
    Gift Card
    Premium
    Redeem Code
    Redemption
    Subscription
  • 367 Views
  • 1 replies
  • 0 likes

Premium on desktop, but not on mobile

I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account. Would love to hear solutions to my problem

  • Newbie
  • I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account.   Would love t...
  • LoganHelps
  • Composer
  • 291 Views
  • 1 replies
  • 0 likes
  • App
    Desktop
    Mobile
    Premium
  • 291 Views
  • 1 replies
  • 0 likes