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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52368 Views
  • 23 replies
  • 4 likes
  • 52368 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32838 Views
  • 19 replies
  • 2 likes
  • 32838 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22124 Views
  • 8 replies
  • 1 likes
  • 22124 Views
  • 8 replies
  • 1 likes

legit email or scam?

I just contacted support@spotify.com about canceling my subscription. I got an reply from noreply Salesforce. They are asking for: The exact date and time of the transaction, according to your bank statement.The first six and last four digits of your...

  • Casual Listener
  • ...ountry of issue of the payment card used. The exact amount you were charged (including tax). Just wondering if this is a legit email, before I give out any information.
  • Emilia_8
  • Spotify Star
  • 1136 Views
  • 4 replies
  • 0 likes
  • email
  • 1136 Views
  • 4 replies
  • 0 likes

Error on promo email plan

PlanPremiumCountryBrazilDeviceXiaomi mi 5Operating SystemAndroid Oreo My Question or IssueHi,I´ve received some emails with 3-month premium plan. Valid until 30/06/2020.I accepted my new subsctiption by email link, but when I finished the subsctiptio...

  • Casual Listener
  • Plan Premium Country Brazil Device Xiaomi mi 5 Operating System Android Oreo   My Question or Issue Hi, I´ve received some emails with 3-month premium plan. Valid until 30/06/2...
  • Luan
  • Spotify Star
  • 410 Views
  • 5 replies
  • 0 likes
  • 3 months
    email
    Premium
    promo
  • 410 Views
  • 5 replies
  • 0 likes

Superuser Contribution I don't receive any email, but my card consumed the premium payment

PlanFree (Should be Premium)CountryArgentinaDeviceMoto G5Operating SystemAndroid My Question or IssueI was premium in a facebook account, to close facebook I changed all my music to an old account I had. But I become premium, and my status is still f...

  • Newbie
  • ...usic to an old account I had. But I become premium, and my status is still free, I don't receive any email, I have not the option to try to send again the email (only to subscribe again) and the c...
  • Daisy
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • email
    Payment
    Premium
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Cannot claim free 60 day trial

Hello,I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium features aren't working. I tried logging out and back in on ...

  • Music Fan
  •   Hello, I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my p...
  • Billy-J
  • Spotify Star
  • 1501 Views
  • 31 replies
  • 1 likes
  • 60 day trial
    email
    Email notifications
    Premium
    Subscription
    Trial
  • 1501 Views
  • 31 replies
  • 1 likes

Superuser Contribution Email adress issue

I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't have my confirmation email. What can i do?

  • Newbie
  • I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't h...
  • Alfredo
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • email
  • 230 Views
  • 1 replies
  • 0 likes