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Please see below the most popular frequently asked questions.

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Topics with Label: help me

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45732 Views
  • 16 replies
  • 4 likes
  • 45732 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28831 Views
  • 19 replies
  • 2 likes
  • 28831 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20206 Views
  • 6 replies
  • 1 likes
  • 20206 Views
  • 6 replies
  • 1 likes

Superuser Contribution Charged 2x my rate for 10 months and can't get a refund after 1 HOUR AND 15 MINUTES in support chat

Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded my account the 2 months worth and reverted my char...

  • Visitor
  • Last year, while subscribed to the student rate, my account was hacked and the hacker upgraded my account to Family for 2 months. I reached out to the help chat to get this resolved and they refunded...
  • Elena
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • bad customer care
    Bad customer service
    help me
  • 266 Views
  • 1 replies
  • 0 likes